876 jobs found

Are you a proactive individual with a passion for sales, customer service, or offers a Graduate background? Our client, is looking for a candidate, based in Birmingham, who is looking for a Permanent Agile Business Advisor to join their dynamic regional team. This role is a permanent 12 month FTC, the job entails visiting a variety of retail outlets within your designated region. Your primary responsibilities include building relationships with shop decision-makers, educating staff about your current and new products, negotiating agreements, and ensuring product availability. The role demands proactive planning, data collection and analysis, and achieving clear KPIs such as store visits, product availability, and distribution. Flexibility to stay overnight and adapt to business priorities is essential, as activities will vary based on regional needs and product launches. You will drive sales, promote retailer engagement, and support category management activities, all within a target-driven environment. A desire to succeed, be target driven and customer focused. Highly accurate with excellent attention to detail Excellent planning and organisational skills with the ability to meet tight deadlines Have the ability to build strong business relationships A well-developed range of interpersonal and communication skills Self-motivated and able to use judgement and initiative Able to demonstrate initiative and a positive can do attitude Proficiency in Microsoft Office This is an excellent opportunity for a Graduate looking for a career in Sales. The role provides competitive salary packages and benefits, along with the chance to work in a supportive and innovative team. If you are a driven sales, customer service, or retail professional. A passion for business development, we encourage you to apply and contribute to our client s continued success. Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role your details will be submitted to Clockwork Recruitment. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota: 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.

Major Recruitment Oldbury are delighted to be recruiting for our professional Tamworth based client who are seeking an experienced Technical Support Advisor to join their busy team. The role is office based and the hours are Monday to Friday 9am to 5pm. This is a customer-facing technical support role, not a general IT job. You will handle incoming support tickets, gather the right information, complete firstline troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with clear context. The right person will be methodical, good with customers, confident using systems, and comfortable learning technical products over time. You do not need to be a senior engineer, but you do need to be curious, accurate, and able to follow a process properly. Duties and tasks will include: Acknowledging and triaging incoming support tickets. Gathering customer, site, device, platform, and issue details. Resolving straightforward first-line issues using approved troubleshooting steps. Keeping customers updated clearly and professionally. Recording actions, customer responses, and next steps accurately. Escalating complex issues to the Technical Support Lead with full context. Maintaining good queue discipline so every open ticket has a visible next action. Using and contributing feedback to the support knowledge base. Candidates welcome to apply for the role will have the following: Clear written and verbal communication. Strong attention to detail and accurate record keeping. Confidence dealing with customers by phone and email. Ability to follow structured troubleshooting steps. Calm approach when customers are under pressure. Good organisation and ability to manage multiple open tickets. Willingness to escalate issues early and clearly. Parking is available Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. INDLS

Customer Ecommerce Administrator Online Beauty Retailer Location: Heywood Salary £26,000 - £28,000 plus benefits We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team . This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance . What you'll be doing: Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally. Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements. Ecommerce Platform Management : Use Shopify to manage orders, customer queries, and product updates. Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms. Operational Support: Work with internal systems, assist during peak periods, and suggest improvements. What we're looking for: Previous customer service experience (essential) Experience in online/e-commerce customer service (preferred) Familiarity with Shopify Knowledge of Freshdesk (ideal but not essential) Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock Confident using Microsoft Office Knowledge of Orderwise and carrier management systems (a bonus) Strong IT skills and attention to detail A bubbly, confident personality with excellent communication skills Highly organised, with the ability to juggle multiple tasks This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you're passionate about people, service, and being part of something positive - we'd love to hear from you Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739

Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. The Ideal Candidate Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.

Dive Into a Career That Makes a Splash - Join United Utilities. Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment? United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven. About the Role We're looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You'll be the first point of contact, handling calls, emails, and office admin. What You'll Be Doing Serve as the first point of contact for customers, providing friendly and professional support via phone and email. Handle customer queries and resolve issues related to billing, payments, and account inconsistencies. Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary. Clearly explain available payment plans and assist customers in selecting and setting up suitable options. Perform general administrative tasks to support smooth office operations. Manage incoming communications efficiently, ensuring timely responses and follow-ups. Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards. What We're Looking For Empathy & Sensitivity - Ability to understand and respond to customer concerns with care and professionalism. Integrity - Handle sensitive information and complaints with honesty and good judgement. Communication Skills - Clear, confident, and respectful communication across all channels. Listening Skills - Attentive and patient when dealing with customer concerns. Administrative Competence - Basic office admin skills including email handling, data entry, and document management. Willingness to Learn - Open to feedback and continuous improvement. Positive Attitude - A proactive and solution-focused approach to customer service. What You Need to Know Hourly Rate- £13.95 PAYE, paid weekly one week in arrears Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time) Start date: 20/07/2026 Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner. What Shifts Might You Have Full-time 37 hours per week 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout What Are the Benefits of the Role Free on-site parking for all employees. Modern office facilities, including refreshments and working spaces. What's the Next Steps? Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date Save water, save money. Cut your water and energy bills - search United Utilities Save Water for tips.

Temporary Customer Service Administrator Based: Edinburgh centre - no parking available Full Time Office Based 12.75 per hr Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members. Your role as Customer Service Administrator: Handling incoming calls from pension members and providing a professional and helpful service Logging and distributing team mail accurately and efficiently Responding to client emails and written correspondence Issuing letters and other documentation to customers Supporting the wider team with general administration duties Maintaining accurate records and updating internal systems Skills & Experience Required Previous customer service and administration experience Confident telephone manner Strong communication skills, both written and verbal Good attention to detail and organisational skills Confident using Microsoft Office and internal systems Professional and approachable manner Ability to manage workload effectively and work as part of a team

Assistant Client Manager Manchester £45,000 - £55,000 + Hybrid Working + Clear Progression If you're a qualified Senior Accountant ready to step into management, or an established Assistant Manager looking for a firm where people genuinely come first, this could be the opportunity you've been waiting for. We're working with a rapidly growing accountancy and advisory practice that has built an outstanding reputation for combining technical excellence with a highly supportive culture. Following continued growth, they are looking to appoint an Assistant Client Manager to join their expanding Business Services team in Manchester. This is far more than a compliance-focused role. You'll become a trusted adviser to a diverse portfolio of owner-managed businesses, working closely with ambitious entrepreneurs and established companies while developing your own leadership skills and progressing your career. The Opportunity As an Assistant Client Manager, you'll play a key role in managing client relationships, reviewing accounts work, mentoring junior team members and supporting senior leadership with the delivery of exceptional client service. You'll have genuine autonomy, direct client exposure and the opportunity to influence the growth of both your clients and the wider business. The successful Assistant Client Manager will inherit a varied portfolio and work with businesses across multiple sectors, giving you exposure to a broad range of commercial challenges and opportunities. What You'll Be Doing Managing your own portfolio of clients and acting as their primary point of contact Building long-term relationships and becoming a trusted adviser to business owners Reviewing statutory accounts, management accounts and associated compliance work Supporting clients with commercial and financial queries throughout the year Working closely with Directors and Senior Managers to deliver an outstanding client experience Managing workflow across your portfolio to ensure deadlines and service levels are achieved Identifying opportunities to provide additional services and add value to clients Supervising, coaching and developing junior members of the team Reviewing work prepared by junior staff and providing constructive feedback Supporting wider business development and networking initiatives Collaborating with colleagues across tax, audit and advisory teams to deliver joined-up solutions About You We're keen to speak with ambitious practice professionals who enjoy working closely with clients and are looking to progress into a broader leadership role. You'll ideally have: ACA or ACCA qualification Previous experience as a Senior Accountant, Client Manager or Assistant Manager within accountancy practice Experience managing a portfolio of owner-managed business clients Strong accounts preparation and client relationship skills A commercial mindset and genuine interest in helping clients succeed Excellent communication and interpersonal abilities Strong organisational skills and the ability to manage multiple priorities Experience reviewing the work of junior team members Confidence working directly with business owners and decision-makers Experience using CCH software would be advantageous, although this is not essential. What's On Offer? Salary between £45,000 and £55,000 depending on experience Flexible hybrid working arrangements Clear progression pathway towards Client Manager and Senior Management positions Generous annual leave allowance plus your birthday off Additional volunteering day each year Enhanced pension scheme Tailored learning and development programmes Ongoing professional development support Health and wellbeing initiatives Mental health support services Regular social, wellbeing and community events Modern and collaborative working environment Why Consider This Opportunity? This firm has experienced significant growth in recent years while maintaining a people-first culture that places genuine emphasis on employee wellbeing, development and career progression. They have created an environment where individuals are trusted, supported and encouraged to develop their careers at their own pace. The leadership team remains highly accessible, and there is a strong emphasis on collaboration rather than hierarchy. For an ambitious Assistant Client Manager seeking a role that offers responsibility, progression and meaningful client relationships, this represents an outstanding opportunity. To apply or discuss the position confidentially, please submit your CV today.

Join Our Team as a Customer Resolutions Advisor! Are you passionate about making a difference? Do you have a knack for problem-solving and a love for helping others? If so, we have the perfect opportunity for you! We're on the lookout for a dedicated Customer Resolutions Advisor to join our dynamic team in Chelmsford. What's in it for you? A permanent position in the Public Sector . A chance to contribute to meaningful projects that make a real impact in our community. A supportive and friendly work environment where your ideas are valued. Opportunities for personal and professional growth. Your Role: As a Customer Resolutions Advisor, you'll be the friendly voice of our organisation. Your main goal? To ensure that every customer interaction is positive and productive! Here's what you'll be up to: Resolving customer inquiries and complaints swiftly and effectively. Providing accurate information and guidance to help customers navigate our services. Collaborating with team members to enhance customer experience and service delivery. Keeping detailed records of customer interactions and following up as necessary. Identifying trends in customer feedback to suggest improvements. Who You Are: A people person with excellent communication skills and a cheerful disposition! An empathetic listener who understands the importance of customer satisfaction. A problem-solver who thrives in a fast-paced environment. Previous experience in customer service or a related field is a plus! Why Work With Us? Join a passionate team dedicated to serving the public. Enjoy a competitive salary and benefits package, including health and wellness programs. Participate in training and development programs to enhance your skills. Ready to Take the Next Step? If you're excited about the opportunity to make a difference and help our community, we want to hear from you! Join us in creating a better tomorrow for our community. Be the smile that brightens someone's day! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Join Our Clients Team as a Store Manager! Are you ready to take the lead in a vibrant retail environment? Our client, is looking for an enthusiastic Store Manager to join their team! This is an exciting opportunity to work with a brand renowned for its exceptional craftsmanship and innovative spirit. What You'll Do: As the Store Manager, you'll be at the heart of our operations, overseeing everything from stock management to team development. Your main responsibilities will include: Stock Management: Take charge of stock, deliveries, and pricing while controlling stock markdowns. Team Leadership: Motivate and manage Sales Advisors to achieve sales and profit targets. Customer Experience: Plan and implement shop merchandising to maximize sales and enhance customer satisfaction. Financial Oversight: Manage cash and payment systems in line with company policies, ensuring profitability through cost control. Staff Development: Recruit, train, and develop your team, fostering a culture of excellence and compliance with HR procedures. What We're Looking For: We want a proactive leader who thrives under pressure and possesses: Attention to Detail: You'll need to ensure every aspect of the store meets our high standards. Strong Communication Skills: Your ability to engage and inspire your team is crucial. Organizational Skills: Stay on top of deadlines and manage multiple tasks efficiently. Experience: A minimum of 2 years in a managerial or supervisory role within a retail environment. Why Join Us? Competitive Salary: £35,000 per year. Employee Discounts: Enjoy exclusive discounts Company Pension: Secure your future with our pension plan. Hours: Full Time Opportunity Location: Ashford, Kent Ready to Weave Your Future with Us? If you're excited about leading a team, enhancing the customer experience, and being part of a renowned brand, we want to hear from you! Apply today and help us create threads you can count on. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Consortium Professional Recruitment are pleased to be working with a global manufacturing business to recruit a Customer Care Advisor. This is an excellent opportunity for someone who enjoys problem solving, building strong customer relationships and delivering a high-quality after-sales experience within a collaborative and fast-paced environment. As a Customer Care Advisor, you will become part of a high-performing and supportive team focused on providing exceptional customer service from initial enquiry through to successful resolution. You will work closely with Sales and Quality teams, helping customers resolve technical product issues while contributing valuable insights that support continuous product improvement and service excellence. The Opportunity: As a Customer Care Advisor you ll play a key role in: • Delivering a professional and efficient after-sales service to customers across multiple channels • Providing technical and diagnostic support before, during and after product installation • Managing customer cases from initial enquiry through to resolution with a proactive and customer-focused approach • Supporting Sales and Quality teams by identifying trends, sharing technical findings and helping reduce recurring issues • Producing clear and detailed post-resolution reports to support product analysis and continuous improvement Your work will directly contribute to improving customer satisfaction, strengthening long-term client relationships and maintaining a market-leading reputation for service excellence. About You: We re looking for someone who can bring: • Previous experience within a customer service, customer care or after-sales support environment • Strong communication skills with the ability to manage challenging conversations professionally and positively • The confidence to resolve technical or complex customer issues in a calm and solutions-focused manner • Excellent organisational skills with the ability to prioritise workload and take ownership of cases • A customer-first mindset with a genuine passion for delivering outstanding service • Experience using CRM systems, SAP or Salesforce would be advantageous • Good working knowledge of Microsoft Outlook, Excel and Word • A flexible and adaptable approach with the ability to perform well under pressure The Benefits and Package: In return, you ll enjoy: • Salary: £26,973 • The opportunity to join a supportive and collaborative team environment • Career development within a globally recognised organisation • A varied and rewarding role with strong customer interaction • The chance to contribute to continuous improvement and operational excellence How to Apply: This exciting Customer Care Advisor opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career, we d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.

Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: Monday-Friday, 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will; liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA's. Who are we looking for? The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5% About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support. There are full-time, permanent positions. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00. Pay, benefits and more: We're looking to offer a salary of up to £26,307.24 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Handling customer enquiries via our call management system with accuracy and care Investigating and resolving issues promptly within service guidelines Managing urgent orders, returns, and complaints with empathy and efficiency Liaising with internal departments to ensure smooth communication and service delivery Maintaining customer profiles and proactively managing service changes What you need to succeed at GXO: Excellent communication skills - both written and verbal Strong organisational and time management abilities A customer-focused mindset with a proactive approach Team player with a positive attitude and a willingness to learn Good IT skills (Word, Excel; bespoke systems experience is a bonus) We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Customer Service Advisor Temporary Summer Role Full Time: Monday - Friday £12.89 per hour We're hiring for a Customer Service Advisor, a chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account servicesHandling inbound and outbound calls, emails, and online chatsProviding accurate information and solutions to customersWorking collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skillsA proactive and professional attitudeExcellent attention to detail and problem-solving abilityPrevious customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level technology environments Key Responsibilities Act as the first point of contact for customer enquiries and support requests Provide a high level of customer service and regular client updates Monitor platform performance using system monitoring tools Identify, log and resolve incidents in a timely manner Escalate complex issues to specialist teams where required Process and manage customer service requests in line with agreed service levels Investigate recurring issues and assist with root cause analysis Maintain accurate records and contribute to internal knowledge bases Liaise with internal departments to ensure customer requirements are met Build positive relationships with customers and stakeholders Support continuous improvement initiatives across service delivery Work collaboratively with colleagues to achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced operational environment Strong team player with a collaborative attitude Experience within a SaaS, technology or IT services environment would be advantageous Knowledge of incident management and problem management processes is desirable Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information Occasional out-of-hours support may be required for critical incidents Full training will be provided Applicants must be able to work the rotating shift pattern detailed above If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you.

As a Senior People and Culture Partner, you will play a vital role in shaping the people strategy within the retail industry, driving initiatives that enhance employee engagement and organisational effectiveness. This permanent position, with a Head office based in Nottingham. offers a rewarding opportunity to influence and support the growth of a thriving organisation. Client Details This opportunity is with a well-established company in the retail industry, recognised for its commitment to fostering a supportive and innovative work environment. With its roots firmly planted in Annesley, the organisation operates at a large scale and is dedicated to delivering excellence through its people-focused approach. Description Acts as a true partner to MD's, Directors who value and support the people function. Act as a trusted advisor to leadership, providing expert guidance on HR matters. Lead employee engagement programmes to foster a positive workplace culture. Analyse HR data to drive insights and support decision-making processes. Ensure compliance with employment legislation and company policies. Collaborate with managers to identify and address training and development needs. Oversee talent management processes, including succession planning and performance reviews. Support organisational change initiatives to drive continuous improvement. Profile A successful Senior People and Culture Partner should have: Proven expertise in human resources within the retail industry or a similar sector. Happy in a customer facing, multi site role Strong knowledge of employment law and HR best practices. Experience in developing and implementing strategic HR initiatives. Ability to analyse complex data and provide actionable insights. Effective communication and stakeholder management skills. Previous involvement in driving organisational change and cultural development. Job Offer Competitive salary ranging from 68,000 to 70,000. Permanent role home based role with travel 3 days a week and home for 2 in a regional capacity Opportunity to make a meaningful impact within a large organisation in the retail industry. Supportive and innovative company culture. Comprehensive benefits package If you are ready to take the next step in your HR career, apply now to join a team that values your expertise and fosters professional growth.