Senior Import Air coordinator 4/4 days

Senior Air Import Co-ordinator required to join this busy Import team

Location: Heathrow

4 on 4 off day shift-12-hour shifts from hrs

Salary up to £40k

About the role

This role requires a proactive and well organised individual who must have extensive knowledge of import customs procedures , Import experience & pride themselves on customer service.

Job role includes

Managing all aspects from start to finish of the import process.

Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs

Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met.

Managing customer issues and the ability to deal with minor issues, disputes or complaints

Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise

Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays

Attend customer meetings and identifying areas and services we can sell to our existing clients

Assist with staff training and sharing knowledge within the team

Ability to meet tight deadlines

Working well as part of a team and continually improving processes

Any other duties as required by management for the smooth and efficient operation of the department

What are the requirements?

You will have excellent communication skills, spoken and written

Build good working relationships with work colleagues and our customers

Adequate knowledge ASM Sequioa & Cargo-wise

Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS

Understand incoterms and associated freight rate calculations

Understand profiles and rates

Excellent attention to detail and helpful nature

Strong PC literacy including Word & Excel

Please send your CV to Kellie Buckley

We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.