Customer Service Advisor

We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, live chat, and face-to-face interactions where required.

The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for helping people.

• Respond to customer enquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Maintain detailed and accurate customer records.
• Process orders, returns, refunds, and account updates.
• Meet individual and team performance targets.
• Identify opportunities to improve the customer experience.

• Previous Recent customer service advisory experience
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• A positive, reliable, and team-oriented approach.

• Annual salary of circa £25 500 - £26 500
• 37.5-hour work week
• Full training and ongoing development opportunities.
• Career progression within a growing organisation.
• Supportive and inclusive working environment.
• Paid holiday entitlement and pension scheme.

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.