10 jobs found

Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.

Business Quality Assessor Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £40,000 per annum depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and detail-oriented Business Quality Assessor to oversee the quality of mortgage and protection advice delivered by one of the largest Appointed Representative (AR) within their network. This role is critical in ensuring that all regulated advice meets regulatory standards, internal policies, and customer outcomes in line with Financial Conduct Authority (FCA) expectations, including Consumer Duty requirements. Key Tasks Quality Assurance and File Review: Conduct detailed reviews of mortgage and protection files and calls to assess compliance with FCA regulations and internal standards. Assess suitability of advice, documentation quality, and customer outcomes. Identify trends, risks, and systemic issues across the AR firm. Operate independently in the assessment of file and call quality, ensuring objective and unbiased QA outcomes, aligned to the network s compliance framework. Oversight of Appointed Representative (AR): Provide oversight and challenge to AR leadership on quality standards and risk areas. Support the AR in maintaining robust compliance frameworks. Coaching and Development: Coach and support advisers to improve advice quality, documentation standards and regulatory understanding. Tailor feedback to encourage behavioural change and continuous improvement. Regulatory and Policy Alignment: Maintain up-to-date knowledge of FCA rules, including MCOB and ICOBS. Ensure internal QA frameworks reflect current regulatory expectations. Experience Essential: Significant experience in mortgage and protection advice file checking / QA. Strong knowledge of FCA regulations, including MCOB, ICOBS, and Consumer Duty. Experience working with or overseeing an Appointed Representative (AR) model. Strong ability to deliver constructive feedback and influence adviser behaviour. Ability to assess suitability of advice and identify conduct risk. Excellent written and verbal communication skills. Strong analytical skills with attention to detail. Desirable: Relevant qualifications (e.g. CeMAP, or equivalent mortgage qualification). Experience within a network, directly authorised firm, or compliance consultancy. Experience dealing with large or complex AR firms. Leadership or mentoring experience. Second charge mortgage experience. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. A real desire to provide support and to assist firms to stay safe in the business environment. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. This role will involve occasional travel to AR offices therefore full driving licence is needed. Home working is available when not on site.

Customer Service Assistant About the Role This Customer Service role will involve processing administration requests and queries from mortgage advisers received via our Sourcing platform, online chat, email and over the phone. This is an exciting opportunity to join a business that truly invests in its people. As a Customer Service Assistant, you will support advisers across a variety of channels, ensuring requests are handled efficiently and professionally. The ideal candidate will show initiative, have a positive attitude, and demonstrate a genuine passion for delivering excellent customer service. About the Business Air, part of the Key Group of companies, is the largest community of its kind in the later life lending market, with over 8,000 members across the UK. It is specifically designed to help advisers and brokers develop their business, providing the tools and infrastructure needed to compete with large sector specialists. Air Sourcing is our technology solution, enabling advisers to source later life lending products in real time and select the most suitable option for their clients' needs. What You'll Be Doing Demonstrate and embed company values in all aspects of your work Provide customer service support via telephone, online chat and email Process KFI requests as they are received Build knowledge of the Equity Release market Become a competent user of the Air Sourcing system Process Air Mortgage Club registrations What We're Looking For Previous administration and customer service experience (essential) Strong communication skills and confidence engaging with internal and external stakeholders Ability to multi-task and prioritise effectively in a busy environment Strong organisational skills Ability to process tasks from multiple channels simultaneously High attention to detail Positive attitude and ability to work in a fast-paced environment Our Values We are looking for individuals who live our ASPIRE values: Ambitious - to help our customers enjoy a better retirement Supportive - building strong relationships Personal - going above and beyond Integrity - honest and transparent Responsive - delivering the right result Expert - continuous learning and development What You'll Get in Return 23 days holiday + bank holidays (rising to 28 with service) Holiday purchase scheme 1 Charity Day Pension: 5% employee / 8% employer Simply Health cashback plan Life Assurance Why Join Us You'll be joining a supportive team and organisation that invests in its people, offering the opportunity to develop your skills and build a career in a growing business.

Mortgage & Equity Release Adviser - Home Based Location Home Based - Highly desired to be based in London / Home Counties Residential / Equity Release / Lifetime Mortgages / Whole of Market Our client is an established, award winning mortgage brokerage looking for a qualified Mortgage Broker who is equally confident guiding a first-time buyer through their residential purchase and helping a later life client release equity from the home they've spent decades building. You will need to hold your residential (CeMAP or equivalent) and equity release qualifications (CeRER or equivalent) and have proven experience of advising on Lifetime Mortgages. This is a home based, self-employed role, offering a fantastic lead source and uncapped earning potential. A drawdown is available for 3-6 months whilst pipeline is building. It's a fantastic opportunity to build a business in a business. Responsibilities: Providing whole of market advice on residential mortgages - purchases, remortgages, product transfers, BTL, and everything in between. Advising on equity release and lifetime mortgages, supporting later-life clients with care, clarity and complete compliance. Building lasting client relationships, understanding the full picture and recommending the right solution rather than the quickest one. Managing your own pipeline from first conversation through to completion. Keeping everything FCA-compliant and beautifully documented. Joining the wider team in London occasionally for collaboration and training, Experience required: CeMAP (or equivalent) qualified, with solid residential mortgage advising experience. A recognised equity release qualification (CeRER, ER1 or equivalent) and real, hands-on experience advising on lifetime mortgages. A confident, consultative communicator who builds trust quickly, especially with vulnerable and later-life clients. Self-motivated and organised, the kind of person who thrives working from home without losing momentum. A genuine commitment to compliance and doing right by the client, every time.

Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, we are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As we are a non-sponsoring company, you must already have the right to work in the UK