25 jobs found

Location: Liverpool Working Hours: 35 hours per week, Monday-Friday (9:00am-5:00pm) Ready to Lead, Inspire and Deliver Excellence? We're looking for a driven and dynamic Team Leader to join our Pre-Litigated Motor Claims team in Liverpool. This is your opportunity to step into a high-impact leadership role where you'll shape performance, develop talented individuals, and deliver exceptional service to clients. If you thrive in a fast-paced environment, enjoy coaching others, and have strong motor claims expertise, we would love to hear from you. What You'll Be Doing As Team Leader, you will play a key role in leading a team of Claims Handlers and ensuring strong operational delivery. You will: Drive team performance, ensuring targets and operational measures are achieved Deliver a consistently high-quality service to clients Review and allocate new claims based on complexity and value Ensure adherence to client service protocols Identify training needs and support team development Conduct regular one-to-one meetings to maximise performance and engagement Support reporting, analysis, and continuous improvement initiatives You will report to the Deputy Business Unit Director and work closely with other Team Leaders to share best practices and drive overall success What we're looking for We are looking for someone who combines technical expertise with strong leadership skills: Previous experience in a Team Leader or Deputy role Strong technical knowledge of motor claims Excellent analytical and problem-solving abilities Strong communication and interpersonal skills, with the ability to influence Highly organised with the ability to manage priorities effectively A solid understanding of client expectations and protocols Commercial awareness and a results-driven mindset Ability to build strong working relationships and support business objectives Why Join Us? At Keoghs, our values shape everything we do. We are committed to building a culture where people can thrive, grow, and succeed together: We are connected We are dynamic We are innovative We succeed together If you're ready to take the next step in your leadership career and make a meaningful impact within a high-performing team, we'd love to hear from you. Join us and lead the way in delivering exceptional claims service. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Commercial Insurance Account Handler Malton, York + Hybrid Working Salary up to 35,000 Are you an experienced and customer-focused commercial insurance professional? Join our dynamic team as a Commercial Insurance Account Handler at a leading commercial insurance brokerage firm based in York. In this pivotal role, you will be responsible for managing and maintaining a portfolio of commercial insurance accounts for businesses in York and the surrounding areas. You'll ensure our clients receive exceptional commercial insurance services and tailored business insurance solutions to meet their unique requirements. Key Responsibilities: Develop and nurture strong relationships with commercial clients in York, understanding their operations, risks, and commercial insurance coverage needs. Conduct thorough risk assessments and provide expert advice on appropriate commercial insurance policies and business insurance packages. Negotiate with top insurance providers to secure competitive pricing and favourable policy terms for commercial clients in York. Handle policy renewals, endorsements, and modifications promptly for commercial insurance accounts in York. Promptly respond to client inquiries, claims, and concerns, delivering outstanding customer service for commercial insurance in York. Stay up-to-date with industry trends, regulations, and commercial insurance product offerings to recommend optimal solutions. Collaborate with colleagues and insurance providers to ensure seamless commercial account management in York. Qualifications: Proven experience as a Commercial Insurance Account Handler or a similar commercial insurance role in York. Comprehensive knowledge of commercial insurance products in York, including property, liability, and specialised coverage. Excellent communication and interpersonal skills, with the ability to build rapport with commercial clients in York. Strong analytical and problem-solving abilities for commercial insurance accounts. Proficiency in using insurance software and Microsoft Office suite. Commitment to providing exceptional customer service for commercial insurance in York. The Benefits Salary up to 35,000 dependant on experience + Bonus Bonus based on New Business as well as retention. Hybrid working after probation Funding through the CII By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Scheme Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Scheme Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Scheme Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Scheme Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Scheme Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).

COMMERCIAL CLAIMS HANDLER MANSFIELD UP TO 35,000 + BONUS AND HYBRID THE OPPORTUNITY: We're working with a growing well-established Corporate Insurance Broker with over 40 years in the industry, working across a wide range of sectors throughout the UK. This is a hybrid role, offering a great balance of office collaboration and home working. This is an excellent opportunity to join a highly respected brokerage where you will take ownership of a varied portfolio of commercial claims, working closely with clients, insurers and internal stakeholders to deliver outstanding claims support and service. If you are an experienced Commercial Claims Handler looking to broaden your exposure across a wider range of commercial risks whilst developing your career within a supportive and growing business, this opportunity is not to be missed. SKILLS & ABILITIES: Previous experience in a Commercial Claims Handler role. Experience handling Commercial Property claims is highly desirable. Exposure to Commercial Motor claims would be advantageous. Strong communication and negotiation skills. Excellent attention to detail and organisational ability. Ability to manage multiple claims simultaneously. Cert CII qualification would be advantageous but not essential. Desire to broaden knowledge across a wider range of commercial insurance products. WHAT'S IN IT FOR YOU: Salary up to 35,000 Hybrid working Bonus Structure based on company performance CII Study Support Excellent Career Development Opportunities Supportive and Collaborative Team Environment The opportunity to do meaningful work helping customers when they need it most KEY RESPONSIBILITIES: Manage a portfolio of commercial insurance claims from notification through to settlement. Act as the primary point of contact for clients throughout the claims process. Liaise with insurers, loss adjusters, solicitors and other third parties to ensure claims are progressed efficiently. Provide advice and support to clients regarding policy coverage and claims procedures. Ensure all claims are handled in accordance with FCA regulations and internal compliance procedures. Maintain accurate and up-to-date records on all claims files. Build and maintain strong relationships with clients, insurers and colleagues. Assist with identifying opportunities to improve claims processes and client service delivery. TO APPLY: If you are an experienced Commercial Claims Handler with the required skills, please send your CV for immediate consideration as we are currently shortlisting candidates for interview. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Our client is currently seeking an experienced Building Surveyor for the London region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) across a mixed portfolio of commercial major and complex material damage insurance claims. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be AssocRICS/MRICS/FRICS qualified. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1025. For all other vacancies, take a look at our website - (url removed).

Commercial Account Handler Benefits: Salary: 30,000 - 50,000 DOE Location: Mansfield - Flexibility with remote working on successful completion of probationary period - preferably 2 days in the office Hours: 9:00am - 5:00pm, Monday to Friday Benefits: 3% Employer Pension Contribution and 25 days holiday plus stats Opportunity to work with an established and supportive team Professional development and training opportunities Support towards industry qualifications. Opportunity to attend networking events and develop your professional profile. Are you an experienced Commercial Account Handler looking to join a professional and growing insurance brokerage? We are seeking a motivated and customer-focused individual to support our commercial clients and deliver exceptional service across all aspects of commercial insurance. The Role: You will be responsible for managing a portfolio of commercial insurance clients, handling renewals, new business, mid-term adjustments, claims, and general client enquiries. You will work closely with insurers, underwriters, and Account Executives to ensure clients receive the most suitable cover and advice. Key Responsibilities: Manage commercial insurance renewals, new business, and policy adjustments. Provide expert advice and outstanding customer service to clients. Liaise with insurers and underwriters to obtain competitive terms. Handle claims and policy queries efficiently and professionally. Ensure all activities comply with FCA regulations and company procedures. Build and maintain strong relationships with clients and insurer partners. Support business growth through client retention and cross-selling opportunities. Attend business networking events and industry functions when required. What We're Looking For Previous experience as a Commercial Account Handler within an insurance brokerage. Strong knowledge of commercial insurance products. Excellent communication and relationship-building skills. High attention to detail and strong organisational abilities. Experience working within FCA-regulated environments. Knowledge of systems such as Acturis, Open GI, and Microsoft Office is advantageous. A willingness to work towards Dip CII qualifications (or already qualified). If you are looking to take the next step in your insurance career and join a business that values expertise, professionalism, and client service, we'd love to hear from you.

An exciting opportunity has arisen for an experienced Commercial Account Executive /Account Handler to join a growing, professional insurance brokerage. The purpose of this role is to generate revenue, drive profitability, and deliver a high-quality, compliant service to commercial clients. You will manage existing accounts, develop new business opportunities, and provide full support to the Managing Director and wider team. Key Responsibilities New Business & Growth Proactively generate and convert new commercial business opportunities Identify cross-selling and referral opportunities Prospect new clients through marketing campaigns and promotional activity Account Management Manage a portfolio of commercial clients, including new business, renewals, and mid-term adjustments Assess risks and negotiate with insurers to secure appropriate cover Present recommendations to clients and ensure cover is placed on risk Handle claims efficiently and liaise with insurers and underwriters Monitor renewal lists and maintain accurate reporting data Compliance & Administration Ensure all activities comply with FCA regulations and company procedures Maintain accurate client records, files, and documentation Manage complaints in line with regulatory requirements Maintain diary systems and ensure timely follow-up of all client communications Performance & Development Achieve agreed KPIs, including new business, renewals, cross-selling, and profitability Maintain high levels of customer service and professional standards Participate in ongoing training in line with the company s Training & Competence programme The Ideal Candidate Previous experience in a Commercial Account Executive or Account Handler role Strong knowledge of commercial insurance products and risk assessment Proven ability to generate new business and manage renewals Excellent negotiation and client relationship skills Strong understanding of FCA compliance and regulatory requirements Highly organised with strong attention to detail Ability to work to targets and deadlines What s on Offer Salary from £30,000+ (depending on experience) Opportunity to grow within a professional and supportive environment Long-term career progression

Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details

Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move

An Established, independent Commercial Insurance Broker seeks an experienced Claims Handler to take a lead role in managing their commercial claims form first notification through to final settlement. Working as a Senior Commercial Claims Handler, you will provide an efficient service to commercial clients, ensuring that they receive a prompt and fair claims settlement which encourages them to rem click apply for full job details

Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local comm click apply for full job details

Full job description SME Claims Handler - Part Time (Hours to Suit) - 100% Remote Working Our client is hiring a Commercial Claims Handler to manage a portfolio of low to medium complexity SME Commercial Property & Liability claims. You will deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. Skills and Experience: Essential Claims investigation and assessment Policy coverage interpretation - Understanding of Policy wordings / Endorsements / Conditions / Exclusions etc UK SME Property & Casualty Claims Fraud detection Complaint handling Insurer & Broker relationship management Desirable: Capability to spot claim trends Process loss ratios Cert CII A minimum 2 years handling Property & Liability Claims essential To find out more information about this opportunity, please click apply, or contact us directly to discuss in more detail. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).

Claims Manager - Bristol (Full Time) (Award-winning firm - Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists. You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market-leading delegated authority claims service. The position is based in Bristol. Key Responsibilities Strategic team leadership - driving performance, capability and engagement across a multi-level claims team. Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions-focused approach. Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks. Technical governance - overseeing file quality, technical accuracy and adherence to best practice. Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams. Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department. Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients. Stakeholder engagement - preparing for and chairing key meetings, representing the claims function with professionalism and authority. Continuous improvement - evaluating and enhancing processes, procedures and operational workflows. Experience & Expertise Extensive technical claims experience, ideally within professional indemnity or complex commercial lines. Strong understanding of relevant legislation, policy wordings and claims methodologies. Proven leadership experience, with the ability to inspire, develop and manage a multi-disciplinary team. Demonstrated success in building and maintaining insurer and stakeholder relationships. Commercially astute, with the ability to balance technical rigour with operational efficiency. A collaborative, inclusive leadership style aligned with a high-performance culture. Why This Role Stands Out Join an award-winning, nationally recognised firm with a strong reputation in insurance and claims. Lead a growing team with genuine influence over culture, performance and future strategy. Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development. Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role.

Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.