Ernest Gordon Recruitment Limited
Rustington, Sussex
Technical Manager (Food Manufacturing) Littlehampton 55,000 - 65,000 + Profit Based Bonus + Leadership Role + Monday to Friday Are you a Technical Manager or similar, from a Food Manufacturing or FMCG background, looking for an exciting and varied role in an innovative natural smoke flavor manufacturer, who since their creation has seen constant growth, and as a result are looking to employ a Technical Manager for their specialist and growing team? Do you want to work in a role at a company who constantly develop market leading products, known for their specialist natural smoke flavor development, who provide technical and flavor support to food manufacturers as well as creating their own market leading products, with the added benefits of a Leadership role, a profit based bonus, and a Monday to Friday role? On offer is the chance to work for a company who provide a number of services to the food manufacturing sector, including but not limited to the manufacturer of natural smoke flavors, smoked ingredients, smoked flavor enhancers, and a variety of other clean-label solutions. In this role you will be the technical go to across the company site, managing all site technical documentation, allergen controls, traceability, and products specifications. You will lead the sites BRCGS standards, implementing new systems to champion company growth, oversee site compliance, and be the technical point of contact for external audits, inspections and customer visits. This role would suit a Technical Manager or similar, from a Food Manufacturing or FMCG background, looking for a role in an innovative and growing food solutions manufacturer, in a Leadership role, with the added benefits of a profit-based bonus, a new and exciting Leadership role, and a Monday to Friday position. The Role Being the Technical go to across the company site, managing technical documentation, allergen controls, and product specifications Lead the sites BRCGS standards Be the technical point of contact for external audits, inspections, and customer visits The Person Technical Manager from a Food Manufacturing or FMCG background Looking for a new role at an innovative and expanding company Commutable distance to Littlehampton BBBH25936 Key Words : Technical Manager, Technical, Manager, Food Manufacturer, FMCG, Food, Managerial, Middleton-On-Sea, Littlehampton, Barnham, Climping, Worthing If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's Privacy Policy and Disclaimers which can be found on our website.
Jun 24, 2026
Full time
Technical Manager (Food Manufacturing) Littlehampton 55,000 - 65,000 + Profit Based Bonus + Leadership Role + Monday to Friday Are you a Technical Manager or similar, from a Food Manufacturing or FMCG background, looking for an exciting and varied role in an innovative natural smoke flavor manufacturer, who since their creation has seen constant growth, and as a result are looking to employ a Technical Manager for their specialist and growing team? Do you want to work in a role at a company who constantly develop market leading products, known for their specialist natural smoke flavor development, who provide technical and flavor support to food manufacturers as well as creating their own market leading products, with the added benefits of a Leadership role, a profit based bonus, and a Monday to Friday role? On offer is the chance to work for a company who provide a number of services to the food manufacturing sector, including but not limited to the manufacturer of natural smoke flavors, smoked ingredients, smoked flavor enhancers, and a variety of other clean-label solutions. In this role you will be the technical go to across the company site, managing all site technical documentation, allergen controls, traceability, and products specifications. You will lead the sites BRCGS standards, implementing new systems to champion company growth, oversee site compliance, and be the technical point of contact for external audits, inspections and customer visits. This role would suit a Technical Manager or similar, from a Food Manufacturing or FMCG background, looking for a role in an innovative and growing food solutions manufacturer, in a Leadership role, with the added benefits of a profit-based bonus, a new and exciting Leadership role, and a Monday to Friday position. The Role Being the Technical go to across the company site, managing technical documentation, allergen controls, and product specifications Lead the sites BRCGS standards Be the technical point of contact for external audits, inspections, and customer visits The Person Technical Manager from a Food Manufacturing or FMCG background Looking for a new role at an innovative and expanding company Commutable distance to Littlehampton BBBH25936 Key Words : Technical Manager, Technical, Manager, Food Manufacturer, FMCG, Food, Managerial, Middleton-On-Sea, Littlehampton, Barnham, Climping, Worthing If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's Privacy Policy and Disclaimers which can be found on our website.
Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.
Jun 24, 2026
Full time
Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.
Senior Account Manager CCaaS / UCaaS / Cloud Solutions Location: Hybrid Surrey area (flexible, UK-based candidates considered) Salary: £45,000 Basic + Uncapped Commission (OTE £90,000) Car Allowance: £6,000 per annum (£500/month) Job Type: Full-time, Permanent The Opportunity We re looking for a highly driven Senior Account Manager to join a growing technology solutions provider specialising in CCaaS, UCaaS, cloud communications and managed services. This is a hybrid role offering a strong mix of account management and new business development. You ll inherit an established customer base while also being responsible for winning new logos and growing revenue across your territory. This is a customer-facing role first and foremost we want someone who thrives in front of clients, not behind a desk. What You ll Be Doing Managing and growing a portfolio of existing accounts Winning new business and developing new customer relationships Selling complex cloud-based solutions (CCaaS, UCaaS, managed services) Managing the full sales cycle from prospecting through to close Building strong relationships with senior stakeholders and decision-makers Delivering accurate forecasting and pipeline management Working closely with technical and delivery teams to ensure successful outcomes Consistently hitting and exceeding revenue targets What We re Looking For 2 5+ years B2B technology sales experience (CCaaS/UCaaS preferred) Experience with vendors such as Zoom, 8x8, Five9, Mitel or similar Proven success selling complex, consultative solutions Strong track record in new business and account growth Experience managing or closing deals with £500K+ TCV Confident engaging with senior stakeholders and decision-makers Full UK driving licence and access to a vehicle Who You Are Highly motivated, ambitious and commercially driven A strong hunter with solid account management ability Confident working independently and in a collaborative team Consultative in your approach with strong relationship-building skills Resilient, target-focused and hungry to overachieve Targets & Commission Structure £45K basic salary Uncapped commission with realistic OTE £90K £400K GP annual target Ramp plan: £90K GP in first 6 months £200K GP in first 12 months £400K GP in year 2 Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website.
Jun 24, 2026
Full time
Senior Account Manager CCaaS / UCaaS / Cloud Solutions Location: Hybrid Surrey area (flexible, UK-based candidates considered) Salary: £45,000 Basic + Uncapped Commission (OTE £90,000) Car Allowance: £6,000 per annum (£500/month) Job Type: Full-time, Permanent The Opportunity We re looking for a highly driven Senior Account Manager to join a growing technology solutions provider specialising in CCaaS, UCaaS, cloud communications and managed services. This is a hybrid role offering a strong mix of account management and new business development. You ll inherit an established customer base while also being responsible for winning new logos and growing revenue across your territory. This is a customer-facing role first and foremost we want someone who thrives in front of clients, not behind a desk. What You ll Be Doing Managing and growing a portfolio of existing accounts Winning new business and developing new customer relationships Selling complex cloud-based solutions (CCaaS, UCaaS, managed services) Managing the full sales cycle from prospecting through to close Building strong relationships with senior stakeholders and decision-makers Delivering accurate forecasting and pipeline management Working closely with technical and delivery teams to ensure successful outcomes Consistently hitting and exceeding revenue targets What We re Looking For 2 5+ years B2B technology sales experience (CCaaS/UCaaS preferred) Experience with vendors such as Zoom, 8x8, Five9, Mitel or similar Proven success selling complex, consultative solutions Strong track record in new business and account growth Experience managing or closing deals with £500K+ TCV Confident engaging with senior stakeholders and decision-makers Full UK driving licence and access to a vehicle Who You Are Highly motivated, ambitious and commercially driven A strong hunter with solid account management ability Confident working independently and in a collaborative team Consultative in your approach with strong relationship-building skills Resilient, target-focused and hungry to overachieve Targets & Commission Structure £45K basic salary Uncapped commission with realistic OTE £90K £400K GP annual target Ramp plan: £90K GP in first 6 months £200K GP in first 12 months £400K GP in year 2 Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website.
The Company Our client is a global leader in industrial automation and engineered solutions, supplying innovative technologies to manufacturers across a wide range of industries. With a strong reputation for technical expertise, innovation and customer support, they continue to invest in their people and technology, offering excellent long-term career opportunities within a growing international business. The Role An exciting opportunity has arisen for a Business Development Manager to drive growth within the Food & Packaging sector across the UK. Working closely with the wider commercial team, you will identify new business opportunities, develop relationships with key end users and OEMs, and implement strategic growth plans across one of the company's key industry sectors. This is a consultative, field-based role suited to an ambitious business developer with a passion for identifying opportunities and delivering technical solutions. Key Responsibilities Develop and execute strategic business development plans across the Food & Packaging sector. Identify and secure new business opportunities with manufacturers, OEMs and strategic end users. Build strong relationships with key decision-makers across engineering, operations, maintenance and procurement. Support the wider sales team through joint customer visits and technical sales activity. Identify market trends, customer requirements and emerging opportunities to support future growth. Promote a broad portfolio of industrial automation and engineering solutions. Represent the business at industry exhibitions, networking events and customer presentations. Maintain accurate CRM records, sales forecasts and business development reports. Work collaboratively with internal stakeholders to develop customer-focused solutions and support new product initiatives. Skills & Experience Proven business development or technical sales experience within engineering, automation, manufacturing or the Food & Packaging sector. A strong track record of identifying and winning new business opportunities. Excellent communication, presentation and relationship-building skills. A consultative approach with strong commercial awareness. Experience engaging with both end users and OEMs would be advantageous. Degree qualified in Engineering, Business or a related discipline (or equivalent industry experience). Experience representing a business at exhibitions, trade events or industry forums is desirable. Full UK driving licence and willingness to travel nationwide, with occasional international travel. Package 50,000- 60,000 Performance-related bonus. Company vehicle or car allowance. Private healthcare. Company pension. Life assurance. 25 days annual leave plus bank holidays. Ongoing product, technical and commercial training. Genuine career progression within a global market-leading organisation.
Jun 24, 2026
Full time
The Company Our client is a global leader in industrial automation and engineered solutions, supplying innovative technologies to manufacturers across a wide range of industries. With a strong reputation for technical expertise, innovation and customer support, they continue to invest in their people and technology, offering excellent long-term career opportunities within a growing international business. The Role An exciting opportunity has arisen for a Business Development Manager to drive growth within the Food & Packaging sector across the UK. Working closely with the wider commercial team, you will identify new business opportunities, develop relationships with key end users and OEMs, and implement strategic growth plans across one of the company's key industry sectors. This is a consultative, field-based role suited to an ambitious business developer with a passion for identifying opportunities and delivering technical solutions. Key Responsibilities Develop and execute strategic business development plans across the Food & Packaging sector. Identify and secure new business opportunities with manufacturers, OEMs and strategic end users. Build strong relationships with key decision-makers across engineering, operations, maintenance and procurement. Support the wider sales team through joint customer visits and technical sales activity. Identify market trends, customer requirements and emerging opportunities to support future growth. Promote a broad portfolio of industrial automation and engineering solutions. Represent the business at industry exhibitions, networking events and customer presentations. Maintain accurate CRM records, sales forecasts and business development reports. Work collaboratively with internal stakeholders to develop customer-focused solutions and support new product initiatives. Skills & Experience Proven business development or technical sales experience within engineering, automation, manufacturing or the Food & Packaging sector. A strong track record of identifying and winning new business opportunities. Excellent communication, presentation and relationship-building skills. A consultative approach with strong commercial awareness. Experience engaging with both end users and OEMs would be advantageous. Degree qualified in Engineering, Business or a related discipline (or equivalent industry experience). Experience representing a business at exhibitions, trade events or industry forums is desirable. Full UK driving licence and willingness to travel nationwide, with occasional international travel. Package 50,000- 60,000 Performance-related bonus. Company vehicle or car allowance. Private healthcare. Company pension. Life assurance. 25 days annual leave plus bank holidays. Ongoing product, technical and commercial training. Genuine career progression within a global market-leading organisation.
JRRL have an exciting new opportunity for a Graduate to work fulltime in Malta as a trainee Underwriting Assistant in Commercial Underwriting. This is a permanent job where you will need to have good written and spoken English skills and be an EU Citizen as you will be based full time in Malta. Our client offers an excellent career path within Underwriting with an internal training programme and support with professional qualifications. Financial support to relocate available. This is a full-time role based in Malta. We are looking for a bright graduate willing to relocate to Malta. First two stages of the interview process will be carried out on the phone and via TEAMS. Duties for the Underwriting Assistant: Assist with the daily underwriting and processing of commercial risks for Europe Review and summarise files gathering information on cases for referral to a more senior underwriter Ensure policy wording is correct and demonstrate an in-depth knowledge of policy coverage and be able to discuss this confidently with external and internal clients Deal with new enquiries and queries via telephone and in writing and adhere to service standards Input, update and maintain data so systems accurately reflect current position Develop and maintain excellent working relationships with clients and maintain high levels of service in order to maximise business and conversion rate Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met Be proactive in considering the department s processes and in highlighting the need for change/improvement Understand external/internal clients needs and work with team to meet these needs Model and promote the Company Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership) Achieve and maintain technical competence in accordance with company standards Undertake legal research, projects and other reasonable duties as assigned by line manager Continually develop industry and marketplace knowledge Travel to other locations in Europe as required Person Specification for the Underwriting Assistant: Strong degree (minimum 2:1) and/or legal/insurance/property professional qualification desirable Excellent communication skills with the ability to liaise at all levels Fluent verbal and written English language skills Strong problem solving and analytical skills Exceptional attention to detail and delivery focus Proactively plans and organises work, clearly identifying priorities to meet objectives Outstanding customer services skills and the ability to build strong business relationships with internal and external customers Excellent negotiation skills Takes personal responsibility for actions and decisions and takes initiative to make things happen Can express facts/ideas clearly and concisely both verbally and in writing Willingly provides help and support for others Competent in using Microsoft office suite Remains positive despite difficulty, disappointment and when under pressure Builds rapport with colleagues, contributing to the effectiveness of the team and is a co-operative team member Is open to change and demonstrates flexibility Demonstrates a can do attitude. Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn European languages desirable but support in studies available Must be an EU Citizen and happy to relocate to Malta This role is a full-time, permanent position based in Malta - you will need to be an EU citizen.
Jun 24, 2026
Full time
JRRL have an exciting new opportunity for a Graduate to work fulltime in Malta as a trainee Underwriting Assistant in Commercial Underwriting. This is a permanent job where you will need to have good written and spoken English skills and be an EU Citizen as you will be based full time in Malta. Our client offers an excellent career path within Underwriting with an internal training programme and support with professional qualifications. Financial support to relocate available. This is a full-time role based in Malta. We are looking for a bright graduate willing to relocate to Malta. First two stages of the interview process will be carried out on the phone and via TEAMS. Duties for the Underwriting Assistant: Assist with the daily underwriting and processing of commercial risks for Europe Review and summarise files gathering information on cases for referral to a more senior underwriter Ensure policy wording is correct and demonstrate an in-depth knowledge of policy coverage and be able to discuss this confidently with external and internal clients Deal with new enquiries and queries via telephone and in writing and adhere to service standards Input, update and maintain data so systems accurately reflect current position Develop and maintain excellent working relationships with clients and maintain high levels of service in order to maximise business and conversion rate Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met Be proactive in considering the department s processes and in highlighting the need for change/improvement Understand external/internal clients needs and work with team to meet these needs Model and promote the Company Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership) Achieve and maintain technical competence in accordance with company standards Undertake legal research, projects and other reasonable duties as assigned by line manager Continually develop industry and marketplace knowledge Travel to other locations in Europe as required Person Specification for the Underwriting Assistant: Strong degree (minimum 2:1) and/or legal/insurance/property professional qualification desirable Excellent communication skills with the ability to liaise at all levels Fluent verbal and written English language skills Strong problem solving and analytical skills Exceptional attention to detail and delivery focus Proactively plans and organises work, clearly identifying priorities to meet objectives Outstanding customer services skills and the ability to build strong business relationships with internal and external customers Excellent negotiation skills Takes personal responsibility for actions and decisions and takes initiative to make things happen Can express facts/ideas clearly and concisely both verbally and in writing Willingly provides help and support for others Competent in using Microsoft office suite Remains positive despite difficulty, disappointment and when under pressure Builds rapport with colleagues, contributing to the effectiveness of the team and is a co-operative team member Is open to change and demonstrates flexibility Demonstrates a can do attitude. Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learn European languages desirable but support in studies available Must be an EU Citizen and happy to relocate to Malta This role is a full-time, permanent position based in Malta - you will need to be an EU citizen.
We are looking for someone to provide operational support to the Assistant Manager of Loss Prevention, Legal & Insurance within the Europe & Africa (EUA) region. In this role, you will investigate and administer P&I and commercial insurance claims, assist with maritime contract screenings, and support regional risk and compliance projects. You will also act as a key liaison between regional operations, General Headquarters (GHQ), and external partners to minimize corporate risk and financial exposure, and you will be enjoying a hybrid work model and a strong work-life balance in the process. The Role The primary responsibilities will include: Claims Administration: Support the Assistant Manager with regional incident responses and claims administration, including document management (LOIs, bills of lading), survey quality assessments, and root-cause risk analysis. Contract Screening: Assist in evaluating customer and maritime contracts by mapping liabilities, identifying risk gaps, and ensuring corporate alignment, escalating complex terms when necessary. Insurance Renewals: Coordinate with the Assistant Manager and brokers on policy renewals and annual tenders for property, liability, and travel insurance, while guiding regional colleagues on specialist advice. Projects & Digitization: Support departmental projects, including implementing claims software, digitizing internal bill of lading processes, planning Loss Prevention workshops, and contributing to publications. Optimize Workflows: Collaborate with the Assistant Manager to set goals, optimize workflows, and provide ongoing coaching and feedback for the EUA Loss Prevention Officer (LPO) network. The Requirements Require 3+ years of professional experience within maritime logistics, shipping lines, P&I clubs, or commercial marine insurance administration. Strong operational understanding of maritime documentation, contract terminology, and foundational marine insurance principles. strong time management capabilities and the organisational skills necessary to support departmental project workflows and deadlines. Technical Skills: Proficient in Microsoft Office 365 and Google Suite, with a proven ability to quickly learn bespoke claims management software. strong interpersonal skills needed to bridge local operations with global headquarters. Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Teamwork Independent & Self-motivated The Benefits Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform Application The closing date for this vacancy is 2nd July 2026, but if a significant number of applications are received it will close earlier. Applicants must have an existing right to live and work in the UK.
Jun 24, 2026
Full time
We are looking for someone to provide operational support to the Assistant Manager of Loss Prevention, Legal & Insurance within the Europe & Africa (EUA) region. In this role, you will investigate and administer P&I and commercial insurance claims, assist with maritime contract screenings, and support regional risk and compliance projects. You will also act as a key liaison between regional operations, General Headquarters (GHQ), and external partners to minimize corporate risk and financial exposure, and you will be enjoying a hybrid work model and a strong work-life balance in the process. The Role The primary responsibilities will include: Claims Administration: Support the Assistant Manager with regional incident responses and claims administration, including document management (LOIs, bills of lading), survey quality assessments, and root-cause risk analysis. Contract Screening: Assist in evaluating customer and maritime contracts by mapping liabilities, identifying risk gaps, and ensuring corporate alignment, escalating complex terms when necessary. Insurance Renewals: Coordinate with the Assistant Manager and brokers on policy renewals and annual tenders for property, liability, and travel insurance, while guiding regional colleagues on specialist advice. Projects & Digitization: Support departmental projects, including implementing claims software, digitizing internal bill of lading processes, planning Loss Prevention workshops, and contributing to publications. Optimize Workflows: Collaborate with the Assistant Manager to set goals, optimize workflows, and provide ongoing coaching and feedback for the EUA Loss Prevention Officer (LPO) network. The Requirements Require 3+ years of professional experience within maritime logistics, shipping lines, P&I clubs, or commercial marine insurance administration. Strong operational understanding of maritime documentation, contract terminology, and foundational marine insurance principles. strong time management capabilities and the organisational skills necessary to support departmental project workflows and deadlines. Technical Skills: Proficient in Microsoft Office 365 and Google Suite, with a proven ability to quickly learn bespoke claims management software. strong interpersonal skills needed to bridge local operations with global headquarters. Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Teamwork Independent & Self-motivated The Benefits Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform Application The closing date for this vacancy is 2nd July 2026, but if a significant number of applications are received it will close earlier. Applicants must have an existing right to live and work in the UK.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise, and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler, dispatcher, and problem solver. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network, you will look into and resolve installation issues/failures, providing customers with updates and assisting in planned resolutions. In addition, you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to mature our approach and processes, so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Jun 24, 2026
Full time
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise, and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler, dispatcher, and problem solver. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network, you will look into and resolve installation issues/failures, providing customers with updates and assisting in planned resolutions. In addition, you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to mature our approach and processes, so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Solus Accident Repair Centres
Stonham Aspal, Suffolk
Overview At Solus, the Parts Lead is critical to the success of the business . This role sits at the centre of site performance, working collaboratively with the wider operational team and with other Parts Leads across the group to ensure parts are sourced efficiently and repairs progress without unnecessary delay. Rather than operating in isolation, the Parts Lead plays a key role in cross-site collaboration , sharing knowledge, solving supply challenges together and supporting consistent, right-first-time repairs for our customers. Your influence extends beyond your own site, contributing to how we operate as a network. You'll also lead and support a small team of Parts Assistants , setting standards, encouraging good practice and creating an organised, dependable parts operation that the rest of the site can rely on. This is a role where relationships, judgement and teamwork are just as important as technical knowledge. Responsibilities As Parts Lead, you'll take ownership of the parts operation while working closely with site leadership and production teams. You'll: Lead and oversee parts ordering, sourcing and supplier coordination Manage goods-in, goods-out, returns and organised storage of parts and consumables Monitor parts lead times, availability and trends, sharing clear updates with the wider site Support cost control through accurate ordering and invoice / credit note processing Build and maintain effective relationships with suppliers and internal teams Identify parts-related delays or inefficiencies and work to resolve them Support and develop Parts Assistants, setting clear expectations and standards Ensure parts processes align with health, safety and company policy This is a role that blends hands-on technical oversight with leadership and problem-solving . Qualifications You'll bring: The ability to lead and coordinate a parts or supply function Strong organisation skills and attention to detail Confidence making practical, commercial decisions that support repair flow Clear communication with technicians, suppliers and site leaders A calm, structured approach to prioritising competing demands A full UK driving licence , with confidence supporting site vehicle movements when required Experience may come from automotive parts, logistics, supply chain, warehouse leadership, retail operations or similar environments. Transferable skills matter more than sector labels. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jun 24, 2026
Full time
Overview At Solus, the Parts Lead is critical to the success of the business . This role sits at the centre of site performance, working collaboratively with the wider operational team and with other Parts Leads across the group to ensure parts are sourced efficiently and repairs progress without unnecessary delay. Rather than operating in isolation, the Parts Lead plays a key role in cross-site collaboration , sharing knowledge, solving supply challenges together and supporting consistent, right-first-time repairs for our customers. Your influence extends beyond your own site, contributing to how we operate as a network. You'll also lead and support a small team of Parts Assistants , setting standards, encouraging good practice and creating an organised, dependable parts operation that the rest of the site can rely on. This is a role where relationships, judgement and teamwork are just as important as technical knowledge. Responsibilities As Parts Lead, you'll take ownership of the parts operation while working closely with site leadership and production teams. You'll: Lead and oversee parts ordering, sourcing and supplier coordination Manage goods-in, goods-out, returns and organised storage of parts and consumables Monitor parts lead times, availability and trends, sharing clear updates with the wider site Support cost control through accurate ordering and invoice / credit note processing Build and maintain effective relationships with suppliers and internal teams Identify parts-related delays or inefficiencies and work to resolve them Support and develop Parts Assistants, setting clear expectations and standards Ensure parts processes align with health, safety and company policy This is a role that blends hands-on technical oversight with leadership and problem-solving . Qualifications You'll bring: The ability to lead and coordinate a parts or supply function Strong organisation skills and attention to detail Confidence making practical, commercial decisions that support repair flow Clear communication with technicians, suppliers and site leaders A calm, structured approach to prioritising competing demands A full UK driving licence , with confidence supporting site vehicle movements when required Experience may come from automotive parts, logistics, supply chain, warehouse leadership, retail operations or similar environments. Transferable skills matter more than sector labels. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Monday - Friday 08:00 - 16:00 40 Hours per week £19.25 per hour Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jun 24, 2026
Full time
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Monday - Friday 08:00 - 16:00 40 Hours per week £19.25 per hour Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Job title: Product Manager Location: London (Paddington) - X3 times a week onsite Contract Length: six months with a potential of extension IR35: Inside Start date: ASAP Role Context The Channel Product Domain vision is to establish a scalable, consistent, and future-ready product ecosystem that enables seamless product data and content flow across all customer channels and downstream platforms. The domain plays a critical role in delivering strategic goals through improved product data management, API enablement, operational efficiency, and modernised architecture aligned to the North Star vision. The Channel Product Domain currently consists of two closely aligned capability areas: Product APIs (REST, Sub-graphs, legacy assembly apis) PIM (Product Information Management) As the PIM platform is undergoing a significant modernisation programme requiring dedicated strategic focus, additional product ownership support is required within the Product APIs space. Product APIs must continue to evolve in alignment with the wider Channel Product Domain vision, OKRs, PIM roadmap, and North Star architecture to ensure both teams operate cohesively towards shared domain objectives. Key Responsibilities Support the Channel Product Domain Product Manager in delivering Product API initiatives aligned to the wider domain vision, strategic goals, OKRs, and North Star architecture. Own and manage the day-to-day Product APIs backlog, ensuring priorities are aligned with agreed roadmap outcomes, engineering capacity, and cross-domain dependencies. Work closely with the Channel Product Domain Product Manager to translate strategic initiatives into clear, actionable delivery requirements for engineering teams. Lead backlog refinement, sprint planning, sprint ceremonies, and day-to-day agile delivery activities across the Product APIs team. Gather, analyse, and document business and technical requirements, ensuring stories and requirements are sufficiently refined, prioritised, and understood by delivery teams. Ensure alignment between Product APIs initiatives and the wider PIM modernisation roadmap, supporting consistent product domain evolution across both teams. Proactively identify and manage blockers, delivery risks, technical dependencies, and cross-team impacts, escalating where appropriate to the Channel Product Domain Product Manager. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 24, 2026
Contractor
Job title: Product Manager Location: London (Paddington) - X3 times a week onsite Contract Length: six months with a potential of extension IR35: Inside Start date: ASAP Role Context The Channel Product Domain vision is to establish a scalable, consistent, and future-ready product ecosystem that enables seamless product data and content flow across all customer channels and downstream platforms. The domain plays a critical role in delivering strategic goals through improved product data management, API enablement, operational efficiency, and modernised architecture aligned to the North Star vision. The Channel Product Domain currently consists of two closely aligned capability areas: Product APIs (REST, Sub-graphs, legacy assembly apis) PIM (Product Information Management) As the PIM platform is undergoing a significant modernisation programme requiring dedicated strategic focus, additional product ownership support is required within the Product APIs space. Product APIs must continue to evolve in alignment with the wider Channel Product Domain vision, OKRs, PIM roadmap, and North Star architecture to ensure both teams operate cohesively towards shared domain objectives. Key Responsibilities Support the Channel Product Domain Product Manager in delivering Product API initiatives aligned to the wider domain vision, strategic goals, OKRs, and North Star architecture. Own and manage the day-to-day Product APIs backlog, ensuring priorities are aligned with agreed roadmap outcomes, engineering capacity, and cross-domain dependencies. Work closely with the Channel Product Domain Product Manager to translate strategic initiatives into clear, actionable delivery requirements for engineering teams. Lead backlog refinement, sprint planning, sprint ceremonies, and day-to-day agile delivery activities across the Product APIs team. Gather, analyse, and document business and technical requirements, ensuring stories and requirements are sufficiently refined, prioritised, and understood by delivery teams. Ensure alignment between Product APIs initiatives and the wider PIM modernisation roadmap, supporting consistent product domain evolution across both teams. Proactively identify and manage blockers, delivery risks, technical dependencies, and cross-team impacts, escalating where appropriate to the Channel Product Domain Product Manager. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of NatWest, we are looking for a Credit Strategy Risk Manager for a contract until the end of 2026 based in Edinburgh . It will be a hybrid model. Purpose of the role: To support the development and optimisation of credit strategies across lending products, portfolio management, and customer lifecycle activities. The role focuses on analysing opportunities, shaping credit policies, and working with stakeholders across the bank to design, implement, monitor, and enhance risk-based decision making and portfolio performance. What you'll do: Develop and maintain credit risk and decision-support models to support strategic business objectives and portfolio performance. Monitor and manage portfolio credit risk, including bad debt provisions, impairments, risk-weighted assets, and associated costs. Ensure personal and private lending portfolios operate within established risk appetite and regulatory frameworks. Analyse portfolio trends and provide data-driven insights to support risk management and business decision-making. Lead and support the design, development, and implementation of key credit risk and strategic change initiatives. Collaborate with stakeholders across the business to influence customer management strategies, drive automation, and provide constructive risk challenge where appropriate. The skills you'll need: Strong analytical and problem-solving skills with experience using coding languages such as SAS, SQL, or similar. Solid understanding of banking, credit risk management, and regulatory requirements. Proficiency in analytical, reporting, and presentation tools to deliver data-driven insights. Experience developing, implementing, and monitoring risk strategies, models, and frameworks. Strong project management and stakeholder engagement skills, with the ability to work effectively across teams. Excellent communication skills, with the ability to translate complex technical concepts into clear business-focused recommendations for non-technical audiences. Next steps There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed. We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Jun 24, 2026
Contractor
NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of NatWest, we are looking for a Credit Strategy Risk Manager for a contract until the end of 2026 based in Edinburgh . It will be a hybrid model. Purpose of the role: To support the development and optimisation of credit strategies across lending products, portfolio management, and customer lifecycle activities. The role focuses on analysing opportunities, shaping credit policies, and working with stakeholders across the bank to design, implement, monitor, and enhance risk-based decision making and portfolio performance. What you'll do: Develop and maintain credit risk and decision-support models to support strategic business objectives and portfolio performance. Monitor and manage portfolio credit risk, including bad debt provisions, impairments, risk-weighted assets, and associated costs. Ensure personal and private lending portfolios operate within established risk appetite and regulatory frameworks. Analyse portfolio trends and provide data-driven insights to support risk management and business decision-making. Lead and support the design, development, and implementation of key credit risk and strategic change initiatives. Collaborate with stakeholders across the business to influence customer management strategies, drive automation, and provide constructive risk challenge where appropriate. The skills you'll need: Strong analytical and problem-solving skills with experience using coding languages such as SAS, SQL, or similar. Solid understanding of banking, credit risk management, and regulatory requirements. Proficiency in analytical, reporting, and presentation tools to deliver data-driven insights. Experience developing, implementing, and monitoring risk strategies, models, and frameworks. Strong project management and stakeholder engagement skills, with the ability to work effectively across teams. Excellent communication skills, with the ability to translate complex technical concepts into clear business-focused recommendations for non-technical audiences. Next steps There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed. We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
The Opportunity: We are seeking a dynamic and highly organised Operations Manager to join our Defence & Security Operations team. This is an exciting opportunity to lead the delivery of UDT while also supporting DSEI UK. The role requires a proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities. Based in the UK, the role will be primarily flexi-office based, with some travel required, including significant onsite presence during live events. The successful candidate must be adaptable and confident operating in high-pressure event environments, ensuring seamless execution and operational excellence across both markets. We are looking for an individual ready to take the next step into an Operations Manager role, with at least three years' experience in the exhibitions industry. The Candidate: We are looking for an exceptionally organised and proactive individual who can champion the fulfilment of a broad range of assigned duties. The successful candidate will have a methodical approach, have high attention to detail and be able to simultaneously manage a number of tasks. The role will mainly be flexi-office based however will require onsite work at live events. Here's who we are looking for: You enjoy being organised and anticipating people's needs You love being creative; you dream big, adopt new ways of working and get a thrill from being innovative You relish facing new challenges: you react, adapt and welcome change You are obsessed with positive customer experiences and outcomes. You want to develop your skillset by being exposed to a broad range of experiences and people You like to challenge assumptions and make decisions based on customer insight Key Responsibilities: Support the end-to-end operational delivery of a major launch event in Germany. Manage key elements of the event operations budget, including forecasting, cost tracking, and reporting to the Head of Operations. Negotiate supplier and contractor costs to ensure maximum value and cost efficiency. Work effectively within defined budget parameters and adapt to changing financial requirements. Collaborate closely with the Head of Operations, venue partners, exhibitors, and internal teams to support all build and breakdown activities in line with Health & Safety regulations and Clarion EMEA standards. Manage the development of risk assessments and ongoing health & safety planning. Manage the maintenance of accurate and compliant health & safety documentation for the event, producing a complete and verified Health & Safety file. Attend relevant health & safety training sessions and engage proactively with internal training programmes. Liaise with production, marketing, sales, and finance teams to ensure alignment across all event elements. Bring creative, solution-focused thinking to enhance event delivery and contribute innovative ideas. Produce and communicate accurate technical information for exhibitors, including the creation of an exhibitor manual/zone. Ensure full delivery and fulfilment of exhibitor packages. Develop detailed signage schedules and oversee implementation. Ensure the show build meets all plans, specifications, and quality expectations working closely with contractors. Manage contractors and suppliers before, during, and after the event to ensure seamless delivery. Assist with the creation and coordination of build, delivery, and breakdown schedules. Respond effectively to exhibitor and contractor needs both in the office and onsite-maintaining composure in high-pressure environments. Oversee the ordering and management of all onsite furniture and equipment. Maintain organised records, manage meeting schedules, take minutes, and handle follow-up communications. Manage event staffing levels to ensure adequate coverage throughout the exhibition. Support post-event evaluation and contribute to continuous improvement. Participate in regular internal meetings as well as external client discussions. Contribute to the company's Operations Group as an active member. Handle customer data confidently and in compliance with GDPR and other data privacy requirements. Be available to travel internationally as required Knowledge, Skills & Behaviours: Experience in the conference and exhibition industry or with a background in live events . Proven Health and Safety experience. Organised and methodical with the ability to manage multiple tasks effectively. Strong attention to detail. Customer focussed mindset. Confident communicator - an ability to communicate verbally and/or in writing with a wide range of personalities and levels of seniority. Experience managing budget tracking or cost control. Willingness to travel internationally as required. Self-motivated, enthusiastic, and proactive approach. Able to meet deadlines and respond to challenges in a fast-paced environment. Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook. Experience with other web-based platforms like Salesforce, Pardot or Workday would be an advantage About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we
Jun 24, 2026
Full time
The Opportunity: We are seeking a dynamic and highly organised Operations Manager to join our Defence & Security Operations team. This is an exciting opportunity to lead the delivery of UDT while also supporting DSEI UK. The role requires a proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities. Based in the UK, the role will be primarily flexi-office based, with some travel required, including significant onsite presence during live events. The successful candidate must be adaptable and confident operating in high-pressure event environments, ensuring seamless execution and operational excellence across both markets. We are looking for an individual ready to take the next step into an Operations Manager role, with at least three years' experience in the exhibitions industry. The Candidate: We are looking for an exceptionally organised and proactive individual who can champion the fulfilment of a broad range of assigned duties. The successful candidate will have a methodical approach, have high attention to detail and be able to simultaneously manage a number of tasks. The role will mainly be flexi-office based however will require onsite work at live events. Here's who we are looking for: You enjoy being organised and anticipating people's needs You love being creative; you dream big, adopt new ways of working and get a thrill from being innovative You relish facing new challenges: you react, adapt and welcome change You are obsessed with positive customer experiences and outcomes. You want to develop your skillset by being exposed to a broad range of experiences and people You like to challenge assumptions and make decisions based on customer insight Key Responsibilities: Support the end-to-end operational delivery of a major launch event in Germany. Manage key elements of the event operations budget, including forecasting, cost tracking, and reporting to the Head of Operations. Negotiate supplier and contractor costs to ensure maximum value and cost efficiency. Work effectively within defined budget parameters and adapt to changing financial requirements. Collaborate closely with the Head of Operations, venue partners, exhibitors, and internal teams to support all build and breakdown activities in line with Health & Safety regulations and Clarion EMEA standards. Manage the development of risk assessments and ongoing health & safety planning. Manage the maintenance of accurate and compliant health & safety documentation for the event, producing a complete and verified Health & Safety file. Attend relevant health & safety training sessions and engage proactively with internal training programmes. Liaise with production, marketing, sales, and finance teams to ensure alignment across all event elements. Bring creative, solution-focused thinking to enhance event delivery and contribute innovative ideas. Produce and communicate accurate technical information for exhibitors, including the creation of an exhibitor manual/zone. Ensure full delivery and fulfilment of exhibitor packages. Develop detailed signage schedules and oversee implementation. Ensure the show build meets all plans, specifications, and quality expectations working closely with contractors. Manage contractors and suppliers before, during, and after the event to ensure seamless delivery. Assist with the creation and coordination of build, delivery, and breakdown schedules. Respond effectively to exhibitor and contractor needs both in the office and onsite-maintaining composure in high-pressure environments. Oversee the ordering and management of all onsite furniture and equipment. Maintain organised records, manage meeting schedules, take minutes, and handle follow-up communications. Manage event staffing levels to ensure adequate coverage throughout the exhibition. Support post-event evaluation and contribute to continuous improvement. Participate in regular internal meetings as well as external client discussions. Contribute to the company's Operations Group as an active member. Handle customer data confidently and in compliance with GDPR and other data privacy requirements. Be available to travel internationally as required Knowledge, Skills & Behaviours: Experience in the conference and exhibition industry or with a background in live events . Proven Health and Safety experience. Organised and methodical with the ability to manage multiple tasks effectively. Strong attention to detail. Customer focussed mindset. Confident communicator - an ability to communicate verbally and/or in writing with a wide range of personalities and levels of seniority. Experience managing budget tracking or cost control. Willingness to travel internationally as required. Self-motivated, enthusiastic, and proactive approach. Able to meet deadlines and respond to challenges in a fast-paced environment. Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook. Experience with other web-based platforms like Salesforce, Pardot or Workday would be an advantage About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? What you become part of: Edmonton Operations produce 50 million cases of drinks per year across their 7 manufacturing lines. The site can produce up to 142,000 litres of drink per hour consisting of Bag in Box, PET and Glass bottling. They are the only site in GB to produce our Oasis Drinks and Bag in Box. There are over 300 people across Manufacturing, QESH and Engineering and Distribution, experience here can lead to excellent career opportunities both in Edmonton and further afield across other GB sites and Pan-European locations. Job Purpose Establish and implement the Asset Care strategy following CCEP guidelines for technical plans, OEM's (Original Equipment Manufacturer) support, budget to ensure the team safely maintains all the Distribution/ASRS equipment and machinery to achieve output that is within operational performance, costs, quality and CRS targets. Key Responsibilities Act as a Safety role model and ensure all QESH standards, both legal and CCEP defined, are fulfilled for the Distribution/ASRS area Set up annual M&R (Maintenance & Repair) budget for the Distribution/ASRS area and manage it to assure the right allocation across the different Areas depending on individual needs and prioritization criteria Sign-off preventive and predictive plans for the Distribution/ASRS area and support the ASRS Technicians in its implementation Develop and/or continuously update (through the use of Continuous Improvement tools) the preventive and predictive maintenance plans for the ASRS/Distribution area. Take the lead of all annual overhauls and modular maintenance activities. Manage relationship with OEM's (Original Equipment Manufacturer) and asset care suppliers to avoid multiple and uncontrolled contacts/communication Accomplish all legal maintenance and with the support of the Technical Trainers, training activities for the Team on time and in a cost efficient manner Support the Engineering function on the development of investment projects, new initiatives or Utilities & Facilities activities Lead, develop and coach the ASRS Technicians to ensure they maximise their individual and team performance Control the spare parts warehouse management in an efficient way (high rotation, right safety stocks, handle write-offs, etc Support ASRS and Automation Technicians with the issues they may have, establishing a clear escalation process as required. Experience preferred Maintenance Lead roles within food processing/FMCG environments with volatile demand and complex KBI business - specific project engineer/asset care Design of Asset care strategies Delivering performance improvement/equipment availability and utilisation in a highly automated and sophisticated engineering environments benchmarked as World Class Mechanical/Electrical/Engineering Degree or Equivalent Level 6 qualification. The closing date for applications is 02/04/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Jun 24, 2026
Full time
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? What you become part of: Edmonton Operations produce 50 million cases of drinks per year across their 7 manufacturing lines. The site can produce up to 142,000 litres of drink per hour consisting of Bag in Box, PET and Glass bottling. They are the only site in GB to produce our Oasis Drinks and Bag in Box. There are over 300 people across Manufacturing, QESH and Engineering and Distribution, experience here can lead to excellent career opportunities both in Edmonton and further afield across other GB sites and Pan-European locations. Job Purpose Establish and implement the Asset Care strategy following CCEP guidelines for technical plans, OEM's (Original Equipment Manufacturer) support, budget to ensure the team safely maintains all the Distribution/ASRS equipment and machinery to achieve output that is within operational performance, costs, quality and CRS targets. Key Responsibilities Act as a Safety role model and ensure all QESH standards, both legal and CCEP defined, are fulfilled for the Distribution/ASRS area Set up annual M&R (Maintenance & Repair) budget for the Distribution/ASRS area and manage it to assure the right allocation across the different Areas depending on individual needs and prioritization criteria Sign-off preventive and predictive plans for the Distribution/ASRS area and support the ASRS Technicians in its implementation Develop and/or continuously update (through the use of Continuous Improvement tools) the preventive and predictive maintenance plans for the ASRS/Distribution area. Take the lead of all annual overhauls and modular maintenance activities. Manage relationship with OEM's (Original Equipment Manufacturer) and asset care suppliers to avoid multiple and uncontrolled contacts/communication Accomplish all legal maintenance and with the support of the Technical Trainers, training activities for the Team on time and in a cost efficient manner Support the Engineering function on the development of investment projects, new initiatives or Utilities & Facilities activities Lead, develop and coach the ASRS Technicians to ensure they maximise their individual and team performance Control the spare parts warehouse management in an efficient way (high rotation, right safety stocks, handle write-offs, etc Support ASRS and Automation Technicians with the issues they may have, establishing a clear escalation process as required. Experience preferred Maintenance Lead roles within food processing/FMCG environments with volatile demand and complex KBI business - specific project engineer/asset care Design of Asset care strategies Delivering performance improvement/equipment availability and utilisation in a highly automated and sophisticated engineering environments benchmarked as World Class Mechanical/Electrical/Engineering Degree or Equivalent Level 6 qualification. The closing date for applications is 02/04/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Do you have experience in service delivery management? Do you have experience with ILS delivery frameworks? Do you want to work with an industry-leading company? If your answers are yes to these, then this could be the role for you! As the Internal Communications Specialist, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry! You will be involved in: Act as the primary point of contact for the Sustainment Organisation and the programme, building and maintaining strong relationships to understand their needs and expectations Manage and be accountable for the delivery of the agreed Sustainment activities to the programme, ensuring timely and effective delivery of services including key activities such as Logistics, Deployed Operations, Service Management and Trade Compliance Create, own, and maintain Business Continuity Plans (BCPs) for the sustainment function, ensuring they are accessible, current, and tested Own and maintain the sustainment risk register, ensuring risks are assessed, owned, and reviewed on a regular cadence Support compliance activities including CONDO process coordination, export controls liaison, and audit readiness Manage requests for change and work with the Sustainment Service Architects to deliver new requirements when required Develop and implement processes and procedures in line with industry best practices Control Account Management Monitor and report on service performance metrics, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators Create a culture of Continuous Improvement Collaborate with internal and external stakeholders to resolve issues and implement solutions to enhance service delivery Conduct regular service reviews with clients and internal teams, recommending improvements Manage and coordinate service transitions, ensuring smooth handover and minimal disruption to our customers Identify and mitigate risks and opportunities related to service delivery, implementing contingency plans as necessary Ensure compliance with relevant regulations, standards and best practices Your skillset may include: Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working with ILS delivery frameworks (e.g Def-Stan 00-600) Experience working with MOD customer Project Management experience Experience supporting complex programmes Experience in planning, organising, and co-ordinating resources, timelines, and deliverables Ability to build and maintain relationships in complex environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Strong customer service skills, empathy, communication and product knowledge Knowledge of Airworthiness support frameworks (e.g MAA - MAOS, MAP, DAOS or CAA Part 145) If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jun 24, 2026
Full time
Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Do you have experience in service delivery management? Do you have experience with ILS delivery frameworks? Do you want to work with an industry-leading company? If your answers are yes to these, then this could be the role for you! As the Internal Communications Specialist, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry! You will be involved in: Act as the primary point of contact for the Sustainment Organisation and the programme, building and maintaining strong relationships to understand their needs and expectations Manage and be accountable for the delivery of the agreed Sustainment activities to the programme, ensuring timely and effective delivery of services including key activities such as Logistics, Deployed Operations, Service Management and Trade Compliance Create, own, and maintain Business Continuity Plans (BCPs) for the sustainment function, ensuring they are accessible, current, and tested Own and maintain the sustainment risk register, ensuring risks are assessed, owned, and reviewed on a regular cadence Support compliance activities including CONDO process coordination, export controls liaison, and audit readiness Manage requests for change and work with the Sustainment Service Architects to deliver new requirements when required Develop and implement processes and procedures in line with industry best practices Control Account Management Monitor and report on service performance metrics, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators Create a culture of Continuous Improvement Collaborate with internal and external stakeholders to resolve issues and implement solutions to enhance service delivery Conduct regular service reviews with clients and internal teams, recommending improvements Manage and coordinate service transitions, ensuring smooth handover and minimal disruption to our customers Identify and mitigate risks and opportunities related to service delivery, implementing contingency plans as necessary Ensure compliance with relevant regulations, standards and best practices Your skillset may include: Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working with ILS delivery frameworks (e.g Def-Stan 00-600) Experience working with MOD customer Project Management experience Experience supporting complex programmes Experience in planning, organising, and co-ordinating resources, timelines, and deliverables Ability to build and maintain relationships in complex environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Strong customer service skills, empathy, communication and product knowledge Knowledge of Airworthiness support frameworks (e.g MAA - MAOS, MAP, DAOS or CAA Part 145) If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Fleet Administrator We are currently recruiting for a Technical Administration Officer to join the Environment team within a local authority. This is an excellent opportunity for an organised and proactive administrator to support a busy fleet operation, providing essential administrative and customer service support across multiple service areas. Working within a fast-paced office environment, you will play a key role in supporting workshop reception activities, fleet operations and operational systems, ensuring the smooth day-to-day running of services. Key Responsibilities: Providing administrative support to the Fleet Administration Team and operational managers Managing and maintaining operational ICT systems and databases Acting as the first point of contact for workshop reception enquiries Coordinating vehicle inspections, MOTs, repairs and defect reporting Raising and processing work orders and jobs within fleet management systems Managing workshop calendars and scheduling vehicle servicing activities Booking vehicle recalls and appointments with external dealerships Uploading and maintaining accurate records and documentation Monitoring service schedules and managing overdue vehicle servicing requirements Processing invoices and assisting with financial administration tasks Recording and managing vehicle accident and insurance claim information Liaising with internal departments, external customers and members of the public Supporting taxi inspection and licensing-related administration where required Assisting with operational improvement initiatives and project work Requirements: Previous experience in an administrative, customer service or office support role Strong Microsoft Office skills, including Word, Excel and Outlook Excellent organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Strong written and verbal communication skills Ability to work independently and use initiative within a busy environment Confidence dealing with customers, colleagues and stakeholders at all levels Experience working with databases or management systems is advantageous Understanding of data protection and information handling requirements is desirable The successful candidate will primarily be based within Workshop Reception but may also be required to support Fleet Operations across multiple depot locations. Training is expected to be provided initially at an alternative site before transferring to the main work location. Due to the nature of the role, candidates must be able to travel between sites as required. This is a temporary assignment until October. There is potential for the contract to be extended, or for a permanent position to be offered to the right candidate.
Jun 24, 2026
Seasonal
Fleet Administrator We are currently recruiting for a Technical Administration Officer to join the Environment team within a local authority. This is an excellent opportunity for an organised and proactive administrator to support a busy fleet operation, providing essential administrative and customer service support across multiple service areas. Working within a fast-paced office environment, you will play a key role in supporting workshop reception activities, fleet operations and operational systems, ensuring the smooth day-to-day running of services. Key Responsibilities: Providing administrative support to the Fleet Administration Team and operational managers Managing and maintaining operational ICT systems and databases Acting as the first point of contact for workshop reception enquiries Coordinating vehicle inspections, MOTs, repairs and defect reporting Raising and processing work orders and jobs within fleet management systems Managing workshop calendars and scheduling vehicle servicing activities Booking vehicle recalls and appointments with external dealerships Uploading and maintaining accurate records and documentation Monitoring service schedules and managing overdue vehicle servicing requirements Processing invoices and assisting with financial administration tasks Recording and managing vehicle accident and insurance claim information Liaising with internal departments, external customers and members of the public Supporting taxi inspection and licensing-related administration where required Assisting with operational improvement initiatives and project work Requirements: Previous experience in an administrative, customer service or office support role Strong Microsoft Office skills, including Word, Excel and Outlook Excellent organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Strong written and verbal communication skills Ability to work independently and use initiative within a busy environment Confidence dealing with customers, colleagues and stakeholders at all levels Experience working with databases or management systems is advantageous Understanding of data protection and information handling requirements is desirable The successful candidate will primarily be based within Workshop Reception but may also be required to support Fleet Operations across multiple depot locations. Training is expected to be provided initially at an alternative site before transferring to the main work location. Due to the nature of the role, candidates must be able to travel between sites as required. This is a temporary assignment until October. There is potential for the contract to be extended, or for a permanent position to be offered to the right candidate.
