Support customers through financial difficulties Market-leading benefits Growing specialist finance business Make a genuine difference If you have experience supporting customers and enjoy finding solutions that deliver positive outcomes, this Customer Service Advisor opportunity offers the chance to build a rewarding career within a growing financial services business. You'll play an important role supporting customers, helping them navigate financial challenges while delivering a high standard of service.This role offers the opportunity to join a business that puts customers at the heart of everything it does. You'll manage a varied caseload, work closely with specialist teams, and contribute ideas that help improve both customer journeys and internal processes. Package & Benefits • Salary £28,000-£30,000 per annum.• Discretionary company bonus scheme.• 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.• Private medical insurance and health cash plan for you and your family.• 5% employer pension contribution.• Employee discounts and free office refreshments.• Enhanced family leave and paid sick leave. About the Company You will be joining a customer-focused financial services organisation committed to making complex processes simpler and more accessible. The business combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing. Key Responsibilities for the Customer Service Advisor • Support customers who may be experiencing financial difficulties, identifying appropriate and sustainable solutions.• Manage customer enquiries across multiple channels, delivering a professional and empathetic service.• Agree payment arrangements and work collaboratively with specialist teams to achieve positive customer outcomes.• Maintain accurate records and ensure all customer interactions are handled in line with company procedures and regulatory requirements. About You • Experience within a customer service, payment support, collections, or recoveries environment.• Understanding of customer support processes and experience handling sensitive customer conversations.• Experience managing a caseload and communicating effectively across multiple channels.If you'd like to learn more about this opportunity, even if your CV isn't fully up to date, we'd be pleased to have a confidential conversation. Contact Fintelligent for more information or a confidential discussion to discuss this Customer Service Advisor role, or call Jenni on JL_FIN
Jun 25, 2026
Full time
Support customers through financial difficulties Market-leading benefits Growing specialist finance business Make a genuine difference If you have experience supporting customers and enjoy finding solutions that deliver positive outcomes, this Customer Service Advisor opportunity offers the chance to build a rewarding career within a growing financial services business. You'll play an important role supporting customers, helping them navigate financial challenges while delivering a high standard of service.This role offers the opportunity to join a business that puts customers at the heart of everything it does. You'll manage a varied caseload, work closely with specialist teams, and contribute ideas that help improve both customer journeys and internal processes. Package & Benefits • Salary £28,000-£30,000 per annum.• Discretionary company bonus scheme.• 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.• Private medical insurance and health cash plan for you and your family.• 5% employer pension contribution.• Employee discounts and free office refreshments.• Enhanced family leave and paid sick leave. About the Company You will be joining a customer-focused financial services organisation committed to making complex processes simpler and more accessible. The business combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing. Key Responsibilities for the Customer Service Advisor • Support customers who may be experiencing financial difficulties, identifying appropriate and sustainable solutions.• Manage customer enquiries across multiple channels, delivering a professional and empathetic service.• Agree payment arrangements and work collaboratively with specialist teams to achieve positive customer outcomes.• Maintain accurate records and ensure all customer interactions are handled in line with company procedures and regulatory requirements. About You • Experience within a customer service, payment support, collections, or recoveries environment.• Understanding of customer support processes and experience handling sensitive customer conversations.• Experience managing a caseload and communicating effectively across multiple channels.If you'd like to learn more about this opportunity, even if your CV isn't fully up to date, we'd be pleased to have a confidential conversation. Contact Fintelligent for more information or a confidential discussion to discuss this Customer Service Advisor role, or call Jenni on JL_FIN
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £25,617.50 Full time 37.5 hours - will inlcude a weekend day Full time - 37.5 hours a week - Will include 1 weekend day Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Jun 25, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £25,617.50 Full time 37.5 hours - will inlcude a weekend day Full time - 37.5 hours a week - Will include 1 weekend day Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Outbound Customer Service Advisor Leamington Spa - Hybrid (after training) £26,000 - £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution - whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 - £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training - two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn - collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am - 5:00pm 1 8:00am - 4:30pm 1 11:30am - 8:00pm There are also two Saturday mornings per year, 9:00am - 1:00pm. INDH
Jun 25, 2026
Full time
Outbound Customer Service Advisor Leamington Spa - Hybrid (after training) £26,000 - £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution - whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 - £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training - two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn - collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am - 5:00pm 1 8:00am - 4:30pm 1 11:30am - 8:00pm There are also two Saturday mornings per year, 9:00am - 1:00pm. INDH
Automotive Service Advisor Kidlington (Oxfordshire) Monday to Friday 30,000 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 30,000 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Jun 25, 2026
Full time
Automotive Service Advisor Kidlington (Oxfordshire) Monday to Friday 30,000 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 30,000 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Service Advisor Newbury (Berkshire) 33,700 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Newbury (Berkshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,700 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Jun 25, 2026
Full time
Service Advisor Newbury (Berkshire) 33,700 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Newbury (Berkshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,700 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Royal Collection Trust cares for and presents one of the largest and most important art collections in the world, held in trust by His Majesty The King for his successors and the nation. Uniquely within the Royal Household, it operates without recourse to public funds, reinvesting income from visitors and commercial activity into conserving the Collection and extending public access across Royal residences and galleries in the UK and through loans and exhibitions worldwide. As visitor numbers and retail performance continue to recover strongly following the pandemic, Royal Collection Trust is developing an ambitious new strategic plan. We are seeking a Chief Financial Officer to join at this pivotal moment and play a central role in shaping and delivering that strategy. Reporting to the Director and working closely with the Chief Operating Officer and the wider Management Board, the CFO will lead strategic financial planning, budgeting and forecasting, and provide clear, insightful analysis to support decision making. They will ensure exemplary financial management and compliance across the charity and its trading subsidiary, oversee reserves, capital projects, insurance and risk, and play a key role in governance at Trustee level. The CFO will also contribute to cross Household finance, risk and sustainability work, representing Royal Collection Trust on relevant committees and working groups. We are looking for an experienced senior finance leader with a significant track record in strategic finance and governance, ideally spanning both charitable and commercial environments and with exposure to visitor focused, retail or e commerce activities. You will bring strong analytical capability, sound judgement and the ability to communicate complex financial information clearly to a range of stakeholders. An empowering and empathetic leader, you will be comfortable operating at board level in a complex, multi stakeholder organisation, able to build high performing teams and work collaboratively across disciplines and locations. Politically astute and values driven, you will relish the opportunity to support an organisation of national and international significance at a time of change and opportunity. Saxton Bampfylde Ltd is acting as an employment agency advisor to the Royal Collection Trust on this appointment. For further information about the role, including details about how to apply, please visit using reference HCCGA . Alternatively email . Applications should be received by noon on Friday 3rd July 2026.
Jun 25, 2026
Full time
Royal Collection Trust cares for and presents one of the largest and most important art collections in the world, held in trust by His Majesty The King for his successors and the nation. Uniquely within the Royal Household, it operates without recourse to public funds, reinvesting income from visitors and commercial activity into conserving the Collection and extending public access across Royal residences and galleries in the UK and through loans and exhibitions worldwide. As visitor numbers and retail performance continue to recover strongly following the pandemic, Royal Collection Trust is developing an ambitious new strategic plan. We are seeking a Chief Financial Officer to join at this pivotal moment and play a central role in shaping and delivering that strategy. Reporting to the Director and working closely with the Chief Operating Officer and the wider Management Board, the CFO will lead strategic financial planning, budgeting and forecasting, and provide clear, insightful analysis to support decision making. They will ensure exemplary financial management and compliance across the charity and its trading subsidiary, oversee reserves, capital projects, insurance and risk, and play a key role in governance at Trustee level. The CFO will also contribute to cross Household finance, risk and sustainability work, representing Royal Collection Trust on relevant committees and working groups. We are looking for an experienced senior finance leader with a significant track record in strategic finance and governance, ideally spanning both charitable and commercial environments and with exposure to visitor focused, retail or e commerce activities. You will bring strong analytical capability, sound judgement and the ability to communicate complex financial information clearly to a range of stakeholders. An empowering and empathetic leader, you will be comfortable operating at board level in a complex, multi stakeholder organisation, able to build high performing teams and work collaboratively across disciplines and locations. Politically astute and values driven, you will relish the opportunity to support an organisation of national and international significance at a time of change and opportunity. Saxton Bampfylde Ltd is acting as an employment agency advisor to the Royal Collection Trust on this appointment. For further information about the role, including details about how to apply, please visit using reference HCCGA . Alternatively email . Applications should be received by noon on Friday 3rd July 2026.
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on for more details or apply now
Jun 24, 2026
Seasonal
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on for more details or apply now
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
Jun 24, 2026
Seasonal
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
Our client is currently seeking a diligent and skilled Senior Project Accountant/ Commercial Finance Business Partner to join their dynamic team. This permanent role is rooted in providing financial oversight and insight into customer projects from contract award through to delivery and cash collection. The successful candidate will enhance project profitability, improve inventory and cost control, assist with statutory reporting requirements, and deliver high-quality financial intelligence to operational and commercial teams. Key Responsibilities: Revenue Delivery, Billing and Cash Collection Understand all customer contracts, deliverables, milestones, and payment terms. Maintain a schedule of project milestones, invoicing, and expected cash receipts. Ensure customer invoices are raised accurately and promptly in accordance with contractual terms. Support weekly cash flow forecasting by maintaining revenue and collection forecasts. Work with Programme Managers and Customer Success teams to ensure delivery milestones are documented and invoiced. Monitor aged debtors and assist with customer collections. Project Accounting and Revenue Recognition Prepare monthly revenue recognition journals in accordance with delivered project milestones. Maintain reconciliations of accrued and deferred income. Support monthly contract reviews to ensure revenue and costs are recognised appropriately. Maintain audit evidence supporting revenue recognition. Assist with project forecasting and estimate-at-completion reviews. Project Profitability and Commercial Reporting Produce monthly project P&Ls. Partner with Project Managers to review actual performance against budget. Investigate and resolve misallocated costs and revenue. Deliver monthly profitability reporting including variance analysis and key risks. Develop labour cost allocation methodologies using timesheet and resource utilisation data. Support commercial decision-making through financial analysis of contracts and project performance. Inventory, Manufacturing and Cost Control Maintain accurate inventory valuation and stock reconciliations. Work with Manufacturing and Supply Chain teams to improve stock control processes. Support implementation and maintenance of Bills of Materials (BOMs) and standard costing methodologies. Analyse inventory movements, Work In Progress (WIP), and obsolete stock. Review project material costs and ensure costs are allocated accurately to projects. Develop reporting to improve visibility of inventory, project costs, and gross margin. Systems and Process Improvement Support development of project accounting processes within Xero and future ERP systems. Improve financial controls around purchasing, inventory, project costing, and revenue recognition. Develop reporting and dashboards for project performance, cash flow, and inventory. Assist with ERP and finance system implementations where required. Statutory Reporting and Audit Support Support year-end statutory audits and preparation of audit schedules. Maintain balance sheet reconciliations and supporting documentation. Assist with preparation of statutory accounts information. Ensure financial records are maintained to audit standard. Support internal control improvements and compliance initiatives. Research & Development (R&D) Maintain supporting records for R&D expenditure claims. Work with Engineering and Programme teams to capture qualifying activities and costs. Assist in preparation of annual R&D tax relief submissions. Support responses to HMRC or advisor queries. Job Requirements: Qualified or part-qualified accountant (ACA, ACCA, CIMA). Experience in project accounting, management accounting, or audit. Ideally from a manufacturing background Strong understanding of revenue recognition and balance sheet reconciliations. Experience working with operational teams. Advanced Excel skills. Desirable: Practice or audit background. Experience in manufacturing, aerospace, engineering, or technology sectors. Proficiency in inventory accounting and stock control. Familiarity with standard costing and BOMs. Experience with R&D tax claims. ERP implementation or systems improvement experience. If you are an experienced finance professional with a strong background in project accounting and a passion for the aerospace industry, we would love to hear from you. Apply now to join our client's innovative and forward-thinking team.
Jun 23, 2026
Full time
Our client is currently seeking a diligent and skilled Senior Project Accountant/ Commercial Finance Business Partner to join their dynamic team. This permanent role is rooted in providing financial oversight and insight into customer projects from contract award through to delivery and cash collection. The successful candidate will enhance project profitability, improve inventory and cost control, assist with statutory reporting requirements, and deliver high-quality financial intelligence to operational and commercial teams. Key Responsibilities: Revenue Delivery, Billing and Cash Collection Understand all customer contracts, deliverables, milestones, and payment terms. Maintain a schedule of project milestones, invoicing, and expected cash receipts. Ensure customer invoices are raised accurately and promptly in accordance with contractual terms. Support weekly cash flow forecasting by maintaining revenue and collection forecasts. Work with Programme Managers and Customer Success teams to ensure delivery milestones are documented and invoiced. Monitor aged debtors and assist with customer collections. Project Accounting and Revenue Recognition Prepare monthly revenue recognition journals in accordance with delivered project milestones. Maintain reconciliations of accrued and deferred income. Support monthly contract reviews to ensure revenue and costs are recognised appropriately. Maintain audit evidence supporting revenue recognition. Assist with project forecasting and estimate-at-completion reviews. Project Profitability and Commercial Reporting Produce monthly project P&Ls. Partner with Project Managers to review actual performance against budget. Investigate and resolve misallocated costs and revenue. Deliver monthly profitability reporting including variance analysis and key risks. Develop labour cost allocation methodologies using timesheet and resource utilisation data. Support commercial decision-making through financial analysis of contracts and project performance. Inventory, Manufacturing and Cost Control Maintain accurate inventory valuation and stock reconciliations. Work with Manufacturing and Supply Chain teams to improve stock control processes. Support implementation and maintenance of Bills of Materials (BOMs) and standard costing methodologies. Analyse inventory movements, Work In Progress (WIP), and obsolete stock. Review project material costs and ensure costs are allocated accurately to projects. Develop reporting to improve visibility of inventory, project costs, and gross margin. Systems and Process Improvement Support development of project accounting processes within Xero and future ERP systems. Improve financial controls around purchasing, inventory, project costing, and revenue recognition. Develop reporting and dashboards for project performance, cash flow, and inventory. Assist with ERP and finance system implementations where required. Statutory Reporting and Audit Support Support year-end statutory audits and preparation of audit schedules. Maintain balance sheet reconciliations and supporting documentation. Assist with preparation of statutory accounts information. Ensure financial records are maintained to audit standard. Support internal control improvements and compliance initiatives. Research & Development (R&D) Maintain supporting records for R&D expenditure claims. Work with Engineering and Programme teams to capture qualifying activities and costs. Assist in preparation of annual R&D tax relief submissions. Support responses to HMRC or advisor queries. Job Requirements: Qualified or part-qualified accountant (ACA, ACCA, CIMA). Experience in project accounting, management accounting, or audit. Ideally from a manufacturing background Strong understanding of revenue recognition and balance sheet reconciliations. Experience working with operational teams. Advanced Excel skills. Desirable: Practice or audit background. Experience in manufacturing, aerospace, engineering, or technology sectors. Proficiency in inventory accounting and stock control. Familiarity with standard costing and BOMs. Experience with R&D tax claims. ERP implementation or systems improvement experience. If you are an experienced finance professional with a strong background in project accounting and a passion for the aerospace industry, we would love to hear from you. Apply now to join our client's innovative and forward-thinking team.
Customer Solutions Agent Kilmarnock - Start date 10th August 2026 £26,000 plus a potential £500 monthly bonus Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You'll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low carbon' HALO Kilmarnock site. Key Skills Required Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £26,000pa and opportunity to earn up to £500 bonus per month Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistance Scheme Modern Apprenticeship Scheme Bonus payable after training is complete All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply
Jun 23, 2026
Full time
Customer Solutions Agent Kilmarnock - Start date 10th August 2026 £26,000 plus a potential £500 monthly bonus Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You'll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low carbon' HALO Kilmarnock site. Key Skills Required Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £26,000pa and opportunity to earn up to £500 bonus per month Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistance Scheme Modern Apprenticeship Scheme Bonus payable after training is complete All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 22, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Jun 22, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Outbound Customer Service Advisor Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm There are also two Saturday mornings per year, 9:00am 1:00pm. INDH
Jun 19, 2026
Full time
Outbound Customer Service Advisor Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm There are also two Saturday mornings per year, 9:00am 1:00pm. INDH
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 20, 2026
Full time
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Oct 01, 2025
Full time
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
