Customer Service Operator

Jackson Hogg is delighted to be partnering with a growing organisation in Durham on the appointment of a Customer Service Account Operator. This is an excellent opportunity to join a customer-focused team, taking ownership of key accounts and building strong, long-term client relationships.

This role is ideal for someone who enjoys working closely with clients, managing expectations, and ensuring a consistently high level of service delivery.

• Act as the main point of contact for assigned customer accounts
• Build and maintain strong relationships with key stakeholders
• Manage day-to-day account activity, ensuring service delivery meets expectations
• Coordinate with internal teams to ensure timely and accurate service provision
• Monitor account performance and identify potential issues early
• Handle and resolve customer queries, taking full ownership through to resolution
• Support account growth through identifying opportunities to enhance services
• Maintain accurate records and provide regular reporting on account activity

• Previous experience in a customer service or account management role
• Strong communication skills with the ability to build relationships at all levels
• Highly organised with strong attention to detail
• Proactive and solutions-focused approach
• Confident managing multiple accounts and priorities

• Salary of £28,000-£32,000
• Office-based role in Durham
• Opportunity to join a growing and supportive business