Customer Relationship Manager

Bright Selection is delighted to be supporting a premium care provider with the recruitment of a Customer Relationship Manager for a luxury care home in Sheffield.

This is a rare opportunity to join a reputable brand, playing a pivotal role in building occupancy, establishing community presence, and shaping the resident journey from the very beginning.

Key Responsibilities:
You will lead all sales and marketing activity, ensuring strong enquiry generation, high-quality conversions, and a seamless admissions experience for residents and families.

• Driving enquiries and converting interest into admissions
• Building strong relationships with local communities, professionals, and referral partners
• Planning and delivering marketing events and outreach activity
• Maintaining accurate CRM data, analysing KPIs, and reporting on performance
• Working closely with the commissioning team to achieve occupancy targets
• The position is central to ensuring the home reaches budgeted occupancy and sustained commercial success.

Requirements:
We are seeking someone who:

• Has experience in relationship management, sales and/or marketing within the care or retirement living sector.
• Builds trust quickly with families and professional stakeholders
• Is organised, proactive, and motivated by targets and outcomes
• Holds a full UK driving licence

Remuneration & Benefits:

• Salary up to 45,000 depending on experience
• Commission per admission plus additional occupancy bonus
• Further earnings linked to sustained occupancy performance and upselling success.
• 25 days annual leave plus bank holidays

You will be joining a well-established, highly regarded luxury care operator known for developing award-winning environments and high-quality later-life care services.

For more information, please contact Lisa at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.