Customer Coordinator

CUSTOMER COORDINATOR - WEST BROMWICH

People Solutions are currently recruiting for a Customer Coordinator to join a well-established and growing business based in West Bromwich.

This is an excellent opportunity for an organised and customer-focused individual to join a busy sales and customer support team, acting as a key point of contact between customers and internal departments to ensure exceptional service delivery.

This role would suit candidates with experience as a Customer Coordinator, Sales Coordinator, Customer Service Coordinator, Internal Sales Coordinator, Account Coordinator, Customer Service Advisor or Account Manager.

Shifts

• Monday to Friday • 08:30 - 16:30

Salary

• £28,000 - £30,000 per annum

Benefits

As a Customer Coordinator, you will receive:

• Competitive salary of £28,000 - £30,000 per annum • Permanent, full-time opportunity • Supportive and collaborative team environment • Career development opportunities • Opportunity to join a successful and growing business • Modern office-based working environment

Day-to-Day Duties

As a Customer Coordinator, your duties will include but not be limited to:

• Managing customer enquiries via telephone and email, providing professional and timely responses • Building and maintaining strong relationships with new and existing customers • Coordinating sales activities and supporting the sales team with day-to-day administration • Preparing quotations, sales reports and customer documentation • Scheduling appointments, meetings and service activities to support operational requirements • Processing customer orders and ensuring accurate data entry onto internal systems • Monitoring customer accounts and following up on outstanding actions • Liaising with internal departments to ensure customer requirements are met efficiently • Maintaining accurate customer records and sales information • Supporting the development and implementation of sales strategies and business growth initiatives • Producing regular reports on sales activity, customer trends and performance metrics • Assisting with customer retention and account management activities • Ensuring a high level of customer satisfaction at all times

Essential Skills

To be successful as a Customer Coordinator, you will need:

• Previous experience within a Customer Coordinator, Sales Coordinator, Customer Service, Internal Sales or Account Management role • Excellent communication and interpersonal skills • Strong customer service experience with a proactive approach • The ability to build effective working relationships with customers and colleagues • Strong organisational and time management skills • Good attention to detail and accuracy • Confidence using Microsoft Office packages including Excel, Word and Outlook • Experience producing reports and maintaining customer records • The ability to prioritise workload and work effectively in a fast-paced environment • A positive attitude with a willingness to learn and develop

Training Provided

• Industry-related training and ongoing support throughout your employment

Apply

If you are an organised and customer-focused professional looking for your next opportunity, apply today and a member of our recruitment team will be in touch.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.