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Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Details Start date: 24th Aug 2026 Location : Natwest, Newtownards Shifts : Part time - 20hrs per week - Monday : 09:30 - 13:45 , Tuesday: 09:30 - 13:45, Wednesday: Off, Thursday: 09:30 - 13:45, Friday: 09:30 - 13:45, Saturday: Off, Sunday: 09:30 - 13:45 Training : Full - time training for 3 weeks , Monday-Friday, 9:00am - 5:30pm Salary: £ 13,988 per annum, £13,45 per hour Probity Requirements : Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Regulatory Advisor - 6 Months Contract - Farnborough Your new company Hays is partnering with a leading organisation operating within a highly regulated customer finance environment. With a strong focus on customer outcomes, compliance, and operational excellence, this business is committed to supporting customers through every stage of their journey while maintaining the highest standards of service and governance. This is an excellent opportunity to join a collaborative and fast-paced team where your contribution will have a direct impact on both customer experience and business performance. Your new role As a Collections Administrator, you will provide comprehensive administrative support across Collections, Recoveries, and Litigation activities. Working within a busy operational environment, you will be responsible for managing customer accounts, supporting vulnerable customers, handling correspondence, preparing legal documentation, and ensuring all activities are conducted in line with regulatory requirements and internal policies.Key responsibilities include: Providing end-to-end administrative support across Collections, Recoveries, and Litigation functions. Processing incoming and outgoing correspondence, including emails, letters, legal notices, and customer documentation. Identifying customers experiencing vulnerability or financial difficulty and ensuring appropriate support is provided. Preparing case files for escalation to Recoveries or Litigation teams, ensuring documentation is accurate and complete. Supporting account reviews and identifying suitable next steps to achieve positive customer outcomes. Preparing and submitting legal and litigation documentation where required. Monitoring legal case progression and maintaining accurate system updates. Managing customer complaints in line with FCA requirements and agreed timescales. Investigating contractual breaches and supporting case resolution activities. Working closely with Financial Crime, Risk, Compliance, Legal, and other business functions to manage higher-risk cases. Completing credit reference agency searches and reviewing customer financial circumstances. Investigating account irregularities and escalating potential risks appropriately. Supporting vulnerable customers through empathetic communication and tailored solutions. Managing tracing activities and "gone away" cases to re-establish customer contact. Ensuring service level agreements are maintained, and all regulatory obligations are met. Reviewing cases thoroughly before default notices are issued, ensuring all relevant checks and investigations have been completed. What you'll need to succeed To be successful in this role, you will have: Previous experience within a Collections, Customer Service, Financial Services, or Administrative environment. Strong administration and organisational skills with excellent attention to detail. The ability to manage multiple priorities while working to strict deadlines. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Experience handling sensitive customer situations professionally and empathetically. A proactive approach with the ability to work independently and collaboratively. Good working knowledge of Microsoft Office applications. GCSEs or equivalent qualifications; further education would be advantageous. Experience supporting vulnerable customers and working within regulated environments would be highly desirable. What you'll get in return Competitive salary and benefits package. Hybrid and flexible working opportunities where applicable. The opportunity to join a supportive and collaborative team environment. Exposure to a highly regulated and customer-focused business function. Ongoing training and professional development opportunities. Career progression within a growing and established organisation. The chance to make a meaningful impact by supporting customers through challenging circumstances. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Sales Co-Ordinator required for my well establsiehd client based in Coalville, on a full time basis Reporting to the Senior Sales Executive and Head of Sales, the Sales Co-Ordinator role is a varied role. Whilst supervising a team of 2 Sales Administrators / Advisors and an Internal Sales Representative, the Sales Co-Ordinator will be working Monday to Friday, 8am to 5pm. In the absence of the Senior Sales Executive, the Sales Co-Ordinator will report to the Head of Sales. The Sales Co-Ordinator will play an integral part in the co-ordination, supervision and development of a small team, whilst being responsible for upselling, identifying new sales opportunities and forging excellent internal cross-departmental relationships. Key Responsibilities: Effective team supervision as aforementioned, ensuring all team members are focussed, and deliver on an ongoing basis on all Key Performance Indicators (KPI s). Ensuring effective reporting of sales performance figures, KPI s and so forth on a weekly basis. Resolving customer queries and / or complaints in a professional, timely manner, whilst reporting back to the Senior Sales Executive and Head of Sales, respectively. Looking to upsell at every opportunity. Ensuring respective sales SLA s are adhered to at all times Ensuring full product knowledge at all times, whilst imparting this knowledge to clients team members and all other relative parties in a simple, yet effective manner Ensuring attendance at all relative meetings as required and requested by the Senior Sales Executive and Head of Sales, respectively Forging excellent working relationships with the Sales Executives Facilitating the execution of the Company s Sales strategy The effective use of all internal Sales systems, such as Salesforce Overseeing the effective supervision and development of Sales Administrators / Advisors whilst ensuring all relative training records are maintained and updated at all times Cross-departmental engagement, whilst working closely with all relevant stakeholders in a professional manner Escalating any concerns and / or queries to the Senior Sales Executive and Head of Sales as required Exploring new ways of fee generation, and agreeing these with the Senior Sales Executive and Head of Sales, respectively Suggesting avenues for process improvement to the Senior Sales Executive and Head of Sales Previous experience in a similar role is essential

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Title: Customer Service Exec Region: Oxfordshire - OX29 Salary: £28k + Bens + Training + Prospects Location: Cassington Work Environment: • Office based • Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00 • PPE requirements in operational areas Reporting to: Customer Service Team Leader About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey. Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams. • Handling customer enquiries via phone and email. • Managing customer requests, queries and complaints. • Providing clear and confident responses to customers. • Working closely with internal teams and departments to resolve issues. • Maintaining accurate records and communication. • Managing order processing, payments, documentation and ensuring compliance with relevant regulations. • Be willing to learn and provide weighbridge cover as part of the wider team (full training provided). Essential requirements • Minimum 1 year experience in a customer service role. • Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication. • Experience handling customer queries, complaints, or service issues. • Confident using the telephone as a main communication tool. • Basic computer literacy (Outlook and Microsoft Office). • Someone reliable, proactive and able to work independently. Desirable • Experience using a CRM system. • Knowledge of Oxfordshire area. • Experience working in an office-based environment. Ideal candidate? • You are confident dealing with customers, even in challenging situations. • You take ownership, solve problems and manage your time independently to stay productive. • You stay organised and maintain strong attention to detail when handling multiple tasks. • You are quick to learn new systems and adapt to changes. • You are reliable, communicate clearly and are a strong team player. Benefits: - Generous holiday entitlement 24 days + Bank Holidays - Company pension scheme - Employee Assistance Programme - Full PPE & uniform supplied - Cycle to work scheme - Free flu jabs - On-site parking This really is a fabulous opportunity, we look forward to your application.

This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner. Client Details The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence. Description Respond promptly and professionally to customer inquiries via phone, email, or other communication channels. Process customer orders and ensure accurate data entry into the system. Resolve customer complaints or escalate them to the appropriate team when necessary. Keep customers updated on the status of their orders and deliveries. Collaborate with other departments to meet customer requirements efficiently. Maintain accurate records of customer interactions and transactions. Assist in identifying opportunities to improve customer service processes. Provide support in managing and organising customer accounts. Profile A successful Customer Service Advisor should have: Previous experience in a customer service or support role within the industrial or manufacturing sector. Strong communication skills and the ability to provide clear, concise information to customers. Proficiency in using customer relationship management (CRM) systems or similar software. Excellent organisational skills and attention to detail. A proactive approach to problem-solving and a commitment to customer satisfaction. The ability to work effectively in a fast-paced environment. Job Offer Competitive hourly rate & weekly pay. Temporary role with the potential for extensions based on performance and business needs. Opportunity to work in the industrial and manufacturing sector. Supportive work environment focused on operational efficiency and customer satisfaction.

Customer Service Advisor Location: Leeds Office - LS15 Job Type: Full Time - Monday-Friday 8am-5pm About the Role We are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment. Key Responsibilities Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner. Resolve customer issues efficiently, liaising with technical colleagues where required. Provide accurate information about products and services to ensure the best possible customer outcome. Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances. Maintain accurate customer records by updating internal systems following every interaction. Manage the customer service inbox and ensure all enquiries are handled through to a satisfactory resolution. Follow company policies, procedures, and relevant industry regulations at all times. What We're Looking For At least 12 months' experience in a customer service role. Excellent verbal and written communication skills. Experience delivering a positive, first-time resolution for customers. Ability to work in a fast-paced and sometimes pressured environment. Confidence in managing customer enquiries or complaints from start to finish. A strong understanding of what excellent customer service looks like. A caring, patient, and compassionate approach. Ability to work independently as well as part of a team. Proactive with a genuine desire to achieve positive outcomes for customers. GCSE Maths and English (or equivalent). Strong listening skills and attention to detail. Benefits 30 days annual leave plus bank holidays. Private medical cover. Death in Service cover. Enhanced maternity and paternity pay (subject to qualifying service). Salary sacrifice pension scheme with employer contributions of up to 6%. Ongoing training and career development opportunities. Regular social events and team activities. If you have Customer Service experience and are looking for your next role, APPLY NOW! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor / Administrator Location Nottingham Salary 24,000 - 25,000 per annum Job Type Full-Time, Permanent Hours 40 hours per week Monday to Friday, 8:30am - 5:00pm (30-minute lunch break) Occasional overtime may be required, including weekend work. About the Role We are seeking a motivated and enthusiastic Customer Service Advisor / Administrator to join a busy and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. As the first point of contact for customers, you will be responsible for managing enquiries, resolving issues, and delivering exceptional customer service across multiple communication channels. The successful candidate will be a positive team player with strong communication skills and a proactive approach to problem-solving. Key Responsibilities Respond to customer enquiries via telephone, email, social media, and live chat. Ensure all customer queries are answered promptly and professionally. Manage customer returns, refunds, exchanges, and replacements. Maintain excellent customer service standards and work towards achieving departmental targets. Proactively identify issues and implement effective solutions. Manage customer accounts and provide an efficient end-to-end service. Strive to achieve first-contact resolution wherever possible. Monitor customer reviews and resolve any outstanding issues professionally. Update internal systems and databases accurately. Liaise with other departments to ensure prompt resolution of customer enquiries. Conduct customer follow-up calls where required. Support other areas of the business as needed. Work collaboratively within a team environment while maintaining high standards of work. Skills & Experience Essential Excellent communication and interpersonal skills. Professional and confident telephone manner. Strong organisational and administrative skills. Ability to work effectively in a fast-paced environment. Problem-solving skills with a proactive approach. Flexible attitude and willingness to assist across different areas of the business. Strong attention to detail. Desirable Previous customer service experience. Experience handling customer complaints and enquiries. GCSEs or equivalent qualifications. Benefits Casual dress Company pension Employee discount Free on-site parking Staff discount scheme Additional Information Applicants must have the right to work in the UK. This is an office-based role and remote working is not available. Candidates should be able to commute to Nottingham or be willing to relocate prior to starting employment. If interested please call / text Liv on (phone number removed) or Apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

SERVICE MANAGER Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world's most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture. YOUR ROLE. As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally. The main duties of the role include. Oversee daily operations to maintain smooth workflow and outstanding customer experience Lead and motivate Service Advisors, Technicians, and Workshop Controllers Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions Coach and develop the Service team, including reviews, staffing, and training Optimise workshop loading, technician utilisation, and identify additional work opportunities Ensure full compliance with all processes and systems Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes Analyse KPIs and implement continuous improvement strategies Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric YOUR PROFILE. Excellent customer service and communication skills Strong leadership qualities with the ability to motivate and develop a team Highly organised with strong multitasking abilities Calm, professional approach to resolving conflict and customer concerns Self-motivated and able to work effectively in a fast-paced environment Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department ABOUT US. Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group-one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. SALARY AND HOURS. Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car. Working hours, Monday to Friday, 8am to 6pm. BENEFITS. Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our . Click apply today and take the first step towards a rewarding career in the automotive industry.

CUSTOMER SERVICE ADVISOR - HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITS Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences? Join our clients' vibrant team as a Customer Service Advisor, where your fun and motivated spirit will help push the boundaries of customer service excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow since establishing 30 years ago and have a reputation for offering a competitive service and second to none customer service. CUSTOMER SERVICE JOB PURPOSE We are seeking a dedicated and enthusiastic Customer Service Representative to join our client's dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to their customers. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience with our products and services. CUSTOMER SERVICE DUTIES Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, order processing, and issue resolution. Upsell products and services where appropriate to enhance customer satisfaction and drive sales. Maintain accurate records of customer interactions and transactions through data entry into our systems. Handling customer concerns and complaints through to resolution. Collaborate with team members to ensure consistent service quality across all channels. Stay informed about product updates and company policies to provide accurate information to customers. CUSTOMER SERVICE REQUIREMENTS Strong phone etiquette with the ability to communicate clearly and effectively in English. Experience in handling customer complaints essential. Excellent analytical skills to assess customer needs and provide tailored solutions. Proven ability to upsell products while maintaining a focus on customer satisfaction. Proficient in data entry with attention to detail for maintaining accurate records. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving skills and the ability to think on your feet when addressing customer concerns. PACKAGE AND BENEFITS Monday to Friday 9am-5.00pm £26,000 - £28,000 dependent on experience 20 days holiday plus Bank Holidays Onsite Parking Health and wellbeing programme Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITS

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for our customer, the NHS, helping to ensure they receive the highest standard of service and support. This is a part-time, permanent position. You'll be working Monday and Tuesday, 15 hours per week. Pay, benefits and more: We're looking to offer a salary of up to £ 10,522.90 per annum and 10 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, a company sponsored pension scheme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Handling customer enquiries via our call management system with accuracy and care Investigating and resolving issues promptly within service guidelines Managing urgent orders, returns, and complaints with empathy and efficiency Liaising with internal departments to ensure smooth communication and service delivery Maintaining customer profiles and proactively managing service changes What you need to succeed at GXO: Excellent communication skills - both written and verbal Strong organisational and time management abilities A customer-focused mindset with a proactive approach Team player with a positive attitude and a willingness to learn Good IT skills (Word, Excel; bespoke systems experience is a bonus) We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline the main areas of responsibility at the time of writing. To carry out other tasks as may reasonably be required Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development Manages performance and behavioural issues effectively Budget and Financial Responsibility: Being fully accountable for managing the council's resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies Explores different options for funding and income generation Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities Physical Demands of the Job: The post holder will be required to use a computer screen and sit at a desk for prolonged periods of time Corporate Responsibility: Contribute to the delivery of the Council Plan Delivering and promoting excellent customer service, externally and internally Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement Making the council a great place to work, living the council's values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance Develop the Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the Council's safety plan Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level: Level 2. The competency framework can be found here. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training Essential Qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England & Wales) (A) Must be authorised to conduct litigation under the Legal Services Act 2007 (A) Expert knowledge and understanding of the law and procedure relating to the relevant area of specialism (A/I) Desirable An understanding of public law as it applies to local authorities, including decision making and governance Management training relevant to the seniority and nature of the role Experience Essential Experience of providing complex and specialist legal advice to a local authority or similar organisation (A/I) Experience of the supervision of staff (A/I) Experience of building and maintaining positive relationships with clients (internal and external) and delivering their needs (A/I) To provide legal advice in the team's specialism, including advising and representing the Council in internal and external forums (A/I) To provide risk based and solution focussed advice to clients (I) To work under pressure and with minimal supervision (A/I) To support the delivery and cost effectiveness of legal services through continuous improvement (I) To be able to manage and motivate team members (A/I) A skilled communicator to a range of audiences in writing and verbally (A/I) Desirable Experience of working on projects To work collaboratively at all levels and in a non-hierarchical way To have an understanding of working in a political environment To promote and advance diversity and inclusion and challenge inequality in the service and Council To support the work of the monitoring officer Commitment Essential Experience of working on projects (A/I) To work collaboratively at all levels and in a non-hierarchical way (I) To have an understanding of working in a political environment (I) To promote and advance diversity and inclusion and challenge inequality in the service and Council (A/I) To support the work of the monitoring officer (I) Must be qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England and Wales) and authorised to conduct litigation under the Legal Services Act 2007. Must be experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts, and the conduct of social care and public health commissioning activity.

The Customer Service Advisor will provide exceptional support to clients, ensuring their needs are met efficiently and professionally. This role is ideal for someone with excellent communication skills and a strong ability to manage queries in a fast-paced business services environment. Client Details This position is within a respected organisation operating in the business services industry. The company prides itself on delivering high-quality solutions to its clients and fostering a professional work environment. It is part of a well-established, medium-sized network with a strong reputation in the market. Description Respond promptly to customer inquiries via phone, email, and other communication channels. Provide accurate information about products and services offered by the company. Resolve customer complaints and escalate issues when necessary. Maintain detailed and accurate records of customer interactions in the system. Collaborate with other departments to ensure seamless customer service delivery. Assist in identifying opportunities to improve customer satisfaction and processes. Meet performance targets and contribute to team goals. Stay updated on company policies and business services to provide informed assistance. Profile A successful Customer Service Advisor should have: Strong communication and problem-solving skills. A customer-focused mindset with a proactive approach to resolving issues. Proficiency in using computer systems and software for record-keeping and communication. Ability to work effectively under pressure in a business services environment. Attention to detail and excellent organisational skills. A positive attitude and the ability to work both independently and as part of a team. Job Offer A competitive salary ranging from 27,000 to 33,000 per annum. Opportunities for professional growth and development within the business services industry. A supportive and professional work environment. Potential for long-term career progression within the company. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting Customer Service Advisor role today!

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis. Role Purpose This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers. As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner Manage customer requests, quotations, purchase orders, and sales enquiries through to completion Build strong working relationships with National Accounts, Key Trading Accounts, and new customers Support the onboarding and adoption of B2B trade portal platforms Identify upselling opportunities and promote new products where appropriate Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information Follow up quotations and record outcomes and lost sales reasons Process returns and credits in line with company procedures Liaise with suppliers regarding products, pricing, and parts enquiries Deliver excellent customer service and resolve or escalate complaints where necessary Maintain compliance with GDPR, Health & Safety, and company procedures Continuously develop product knowledge and systems understanding through training Specification Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors) Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks effectively A positive and professional approach to customer relationships Good IT skills and confidence using digital platforms and CRM systems Commercial awareness with the ability to identify sales opportunities A team player with strong attention to detail Ability to thrive in a fast-paced environment If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!

Front of House Manager Franchised Motor Dealership - Preston Area Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. Working hours/days: Monday to Friday 8am - 5.30pm Salary: 35k Basic 42,300 OTE Your main responsibilities will include: To meet and exceed customer expectations in a customer focused environment. Be the first point of contact for customer queries and feedback within the department. Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets. Organise and prioritise work effectively to achieve targets in a timely and efficient manner. Responsible for the day to day running of the service reception and service advisors. You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management! This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment. There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager. Interested? Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Temporary Customer Advisor Guildford Temp to Perm Opportunity Are you passionate about delivering exceptional customer service and looking for a role where no two days are the same? We're looking for enthusiastic and proactive Customer Advisors to join a friendly and fast-paced team based in Guildford. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and keeping things running smoothly behind the scenes. Even better - this temporary role has the potential to become permanent for the right person. Please note: Due to the location, you must be a driver with access to your own vehicle. Duties: Processing customer orders accurately and efficiently Managing customer queries, enquiries, and complaints with professionalism and empathy Ensuring orders are completed and updated within agreed timeframes Building strong relationships with customers over the phone and providing outstanding service Supporting the wider team with administrative and scheduling tasks Requirements: Previous experience in customer service, administration, or order processing Excellent communication and telephone skills Strong organisational skills with great attention to detail Confident using Microsoft Word and Excel A positive, can-do attitude with the ability to work independently and as part of a team Ability to thrive in a busy environment and manage multiple tasks effectively Beneficial if you have: Experience scheduling workloads or coordinating jobs Previous experience working within a busy customer service department Why Join? Friendly and supportive working environment Fast-paced and varied role Opportunity to develop valuable customer service and administration skills Genuine opportunity for a permanent position If you enjoy helping people, love staying organised, and want to be part of a supportive team, we'd love to hear from you. Apply today!

Customer Advisor, Belfast, £25,983.50 per annum, permanent Your new company Join a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment. Your new role As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally and efficiently.Your role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements.This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service. What you'll need to succeed Essential Demonstrable written communication skillsMinimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or aboveAt least two years' experience working within a contact centre dealing with high volume telephone enquiries; OR At least three years' experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirementsAt least one years' administrative experienceExcellent IT skillsAbility to work as part of a team and on own initiative without supervisionAbility to multitask various activitiesExcellent communication skills including a polite & friendly telephone mannerAbility to remain calm and act with professionalism under pressureHigh level of accuracy and attention to detail Desirable At least one years' experience managing appointments using a diary systemExperience of updating high levels of data on a computer systemExperience of complaint handling What you'll get in return £25,983.50 per annumPermanent full time position 37 hours per week 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday. 1 late finish of 7pm per week.Closing date is 22nd June 2026 at midnight What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Service Advisor Location: Bodmin Salary: £29,000 Basic Salary + Bonus Hours: Monday to Friday 8:30am - 5:00pm Very Occasional Saturday Morning Work Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded and you can enjoy a great work-life balance? This is an excellent opportunity for an experienced Service Advisor to join a busy and professional aftersales team. With Monday to Friday hours and only very occasional weekend work, this role offers a fantastic balance alongside the opportunity to earn bonus and develop your career. If you thrive in a customer-focused environment and enjoy working within a fast-paced service department, this could be the ideal next step. What's In It For You? - £29,000 Basic Salary + Bonus - Monday to Friday Hours - Strong earning potential through upselling opportunities - Supportive team environment - Long-term stability and career progression opportunities The Role As a Service Advisor / Automotive Service Advisor, you'll be responsible for delivering exceptional customer service and ensuring the smooth running of the service department. Responsibilities include: - Managing service bookings and diary planning - Ensuring efficient workshop loading and utilisation - Meeting and greeting customers and identifying their service requirements - Keeping customers updated throughout the repair process - Handling customer queries and resolving complaints professionally - Promoting and upselling additional products and services where appropriate - Liaising with technicians and other departments to ensure excellent customer satisfaction About You - Previous experience as a Service Advisor / Automotive Service Advisor / Aftersales Advisor is essential - Experience using Kerridge, 1Link, Pinnacle or similar DMS systems - Strong customer service and communication skills - Confident in upselling and achieving bonus targets - Professional, presentable and customer-focused approach - Ability to thrive in a busy and fast-paced service department - Full UK Driving Licence required Apply Today This is a fantastic opportunity to join a business that values customer service, offers a healthy work-life balance and provides long-term career stability. If you're an experienced Service Advisor looking for your next challenge in Bodmin, we'd love to hear from you. Contact Skills for more information on this Service Advisor Vacancy

Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now

Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £16,000 - £24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.