Customer Service Coordinator

Customer Service Coordinator

Woking

24,570pa

Job Role

To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels.
• Provide accurate information on products, services, and processes.
• Resolve customer issues efficiently and escalate where necessary.
• Maintain accurate customer records and process requests in line with company procedures.
• Build positive customer relationships and support customer retention.
• Work collaboratively with colleagues to deliver excellent service.
• Meet individual and team performance targets.

Skills and Experience

• Excellent verbal and written communication skills.
• Strong organisational and problem-solving abilities.
• Good attention to detail and ability to manage multiple tasks.
• Competent IT skills, including Microsoft Office.

• Previous customer service or administrative experience.

• Friendly, professional, and customer-focused.
• Positive team player with a proactive approach.
• Resilient, adaptable, and able to remain calm under pressure.