IT Operations Manager

Hemel Hempstead Hybrid (3 days office / 2 days home)
65,000 - 70,000 + Benefits

Are you an IT Operations professional who enjoys combining technical expertise with stakeholder, supplier and service management?

We are recruiting for an IT Operations Manager to join a successful international healthcare business. This is a key role within a small, highly visible technology team, responsible for ensuring the effective delivery and continuous improvement of IT services across the organisation.

Working closely with the Technology Director, you will take ownership of day-to-day technology operations, supplier relationships and service performance, helping to ensure the business has the reliable, secure and scalable IT environment it needs to support continued growth.

The role offers a blend of operational leadership and technical involvement, with approximately 60% focused on vendor and service management and 40% hands-on technical oversight.

• Own the day-to-day operation of IT services and infrastructure.
• Manage relationships with external IT suppliers and service providers.
• Monitor and improve supplier performance against SLAs and KPIs.
• Act as the primary escalation point for operational IT issues.
• Support disaster recovery, business continuity and security initiatives.
• Oversee hardware, software and infrastructure upgrades.
• Drive service improvements and operational efficiencies.
• Support key business systems and technology projects.
• Produce service and performance reporting for senior stakeholders.

You may currently be working as an:

• IT Operations Manager
• IT Service Delivery Manager
• Infrastructure Manager
• Technology Operations Manager
• IT Manager
• Service Delivery Manager

You'll have experience managing third-party IT providers, improving service delivery and building strong relationships across a business. Experience within a regulated or quality-driven environment would be advantageous.

This organisation combines the stability of a global business with the feel of a close-knit team. The culture is collaborative, supportive and genuinely people focused, with colleagues working together across departments to achieve shared goals.

If you're looking for a role where you can make a visible impact, influence technology operations and work closely with senior leadership, we'd love to hear from you.

Please note that we can only accept applications from candidates with the full right to work in the UK.