Job Description
Service Administrator
Newark, Full Time, Permanent
Attractive
Future Prospects Group are proud to working with this Newark based Client to recruit a Service Administrator on a full time, permanent basis. The ideal Candidate will be technically minded and detail-oriented to join this busy service team.
The Role
Reporting to the Service Manager, the Service Administrator will be proactive and adaptable with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner.
As a Service Administrator, you will be an integral part of a fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks. Key duties will include:
- Customer Liaison - handling incoming customer service requests (via phone & email)
- Logging and processing service requests; resolving any queries or complaints
- First point of contact for the Engineers
- Collaborate with internal teams to optimise service delivery
- Manage the Service Inbox
- Service related administration
- Preparing quotations for supply and repair to customers
- Updating scheduling sheets on a daily basis
- Cover scheduling when other team members on are out of office - allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised
The Candidate
The successful Service Administrator will be able to demonstrate the following experience, knowledge & skills:
- Previous experience in a similar technical service role
- Excellent verbal and written communication skills
- Experience working in a customer service or customer facing environment
- Proven experience in a coordinating role is essential
- Demonstrable ability to plan, organise and prioritise work
- Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle)
- Good Microsoft office skills with strong Excel skills
- Confident liaising with customers both by telephone and email
- Able to manage multiple tasks and remain calm under pressure
The Benefits
The benefits included with this role are:
- Monday to Friday working pattern, with an early finish on a Friday.
- Free parking.
- 28 days' holiday (inclusive of Bank Holidays) increasing with length of service
- Option to buy additional holiday
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
