Community Manager

Community Manager - Premium PBSA Operator

Salary up to £38,000 + 10% bonus

A very exciting and forward-thinking Purpose-Built Student Accommodation (PBSA) owner-operator is looking for a standout Community Manager to join their team. This business is so culture-driven, people-first, and genuinely passionate about creating unforgettable student living experiences. Their buildings are vibrant, creative, wellbeing-focused spaces where students feel supported, connected, and truly at home.

This is a role for someone who thrives on energy, engagement, and community. You'll be the heartbeat of the building - the person residents know, trust, and turn to. Expect a blend of creativity, people leadership, operational involvement, and relationship-building. From delivering standout events to shaping the resident journey, you'll play a huge part in creating a place students love living in.

Key Responsibilities:

• Deliver exceptional resident experience - be the warm, supportive presence students rely on.
• Build a thriving community through daily engagement and meaningful interactions.
• Plan and deliver events that champion wellbeing, culture, creativity, and connection.
• Drive resident engagement across social media, newsletters, and in-building channels.
• Support building operations including visual checks, safety awareness, and reporting issues.
• Assist with compliance tasks such as fire alarm support, contractor access, and record-keeping.
• Lead and motivate the front-of-house team with positivity and coaching.
• Support sales and rebooking through tours, enquiries, and resident advocacy.
• Maintain polished front-of-house standards ensuring every touchpoint feels welcoming.
• Track engagement KPIs and contribute to building performance.

What We're Looking For

• A natural people-person with a passion for community, wellbeing, and creating memorable experiences
• Outstanding communication and customer service skills
• Creative mindset with confidence in planning and delivering events
• Calm, supportive, and solutions-focused in challenging moments
• Strong organisational skills and attention to detail
• Experience supporting or leading a small team
• Comfortable using CRM or booking systems
• Understanding of basic health & safety responsibilities

Backgrounds that work well: Hospitality, Events & engagement, Retail leadership, PBSA, BTR / residential, Community-based roles, Creative or wellbeing-focused backgrounds.

What's In It for You:

• Up to £38,000 salary
• 10% annual bonus
• A culture-driven employer who genuinely invests in people
• A role where creativity, ideas, and personality are celebrated
• Opportunities to grow within a fast-moving PBSA operator
• Supportive leadership and a collaborative team environment
• The chance to shape an unforgettable student experience