Reverse Line/Warranty Operative

Reverse Line/Warranty Operative

Join a leading independent technology and services provider as a Warehouse Administration!
Job Overview:We have a fantastic opportunity for a warehouse warranty line operative in a services logistics warehouse. You will be supporting our customers by claiming warranty with all vendors within the Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic.

Ideally, you will have previous experience in administration and warehouse management systems (SAP) and experience with web portal would be highly desirable.
Rate£18.27/Hr through UMB£14.08/Hr through basic PAYE£15.98/Hr through Premium PAYE
LocationHatfield
Contract6 months contract
Timings: Monday - Friday working hours 7:00 - 15:00
37.5 Hours per week
Job Description

Processing components and devices on SAP, ServiceNow, ITSM accordinglyUpdating SAP accordinglyWorking with our courier partnersChecking the warranty on all vendors web portalsClaiming warranty from all vendors web portals (raising the RMA) whilst being aware of any financial implications regarding timeframes etc.Working with third party suppliers to claim warranty.Despatching all vendors warranty parts back to themMaintaining warranty management tool databaseMaintaining SLW Database tool. (Error-handling)Managing the Service Level Agreement.

Managing all queries within SLA (error handling)Using Excel to maintain the reporting for all vendors.Maintaining the accuracy on serial number and asset trackingProducing delivery notes and producing courier labels from partner websitesWork within SLA for all vendorsWorking to ensure Personal Performance Targets (PPT) are met.Maintain high levels of housekeeping.
The Ideal CandidateStrong attention to detailAbility to work under pressure to achieve targetsStrong experience in warehouse practicesAbility to work as part of a teamAnalytical skills, good numerical ability and good Excel with attention to detailHas the ability to resolve queries through effective investigationExcellent timekeepingWorking in a pressurised environment to a high degree of accuracy.

Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.