E-Commerce Manager

E-Commerce Manager

Location: West London
Salary: Up to 65,000 DOE + Bonus + Benefits
Working Pattern: Hybrid (4 days office / 1 day home working)

We are working with a successful and growing furniture manufacturing and retail business that has established a strong presence across both direct-to-consumer and retail channels throughout the UK. With ambitious growth plans and significant investment in its digital offering, our client is looking to appoint an experienced E-Commerce Manager to drive online sales performance and support the next stage of business growth.

This is an exciting opportunity for a commercially minded e-commerce professional to take ownership of digital trading activity, optimise customer journeys, and identify new opportunities to increase revenue and profitability.

The Role

Reporting to the Head of E-Commerce, you will play a key role in shaping and executing the company's online sales strategy. You'll work closely with internal stakeholders, external agencies, and third-party partners to deliver exceptional customer experiences and strong commercial results.

Key responsibilities include:

• Developing and delivering annual e-commerce and promotional strategies to drive online growth

• Identifying and executing new opportunities across digital channels, marketplaces, and online partnerships

• Managing website performance and implementing initiatives to improve conversion rates and average order value

• Working closely with marketing teams and external agencies to maximise digital marketing effectiveness and return on investment

• Overseeing online merchandising, product content, pricing, and customer-facing website content

• Monitoring performance through analytics platforms and providing actionable insights to key stakeholders

• Managing third-party suppliers and logistics partners to ensure a seamless customer experience

• Supporting customer retention initiatives through email marketing and digital engagement activity

• Collaborating with operations, customer service, and commercial teams to continuously improve processes and customer satisfaction

• Keeping up to date with market trends, competitor activity, and emerging e-commerce opportunities

About You

We're looking for a proactive and results-driven e-commerce professional who combines strong commercial awareness with a hands-on approach.

You will ideally have:

• Proven experience in an E-Commerce Manager or similar digital trading role

• A strong track record of delivering online revenue growth and e-commerce strategy

• Experience managing and optimising e-commerce websites

• Strong knowledge of performance marketing channels and delivering measurable ROI

• Excellent analytical skills and experience using digital reporting and analytics tools

• Strong stakeholder management and communication skills

• The ability to work independently, prioritise effectively, and drive projects forward

• Experience with online marketplaces and third-party sales platforms would be advantageous

What's On Offer

• Salary up to 65,000 DOE

• Performance-related bonus

• Hybrid working (1 day per week from home)

• 25 days holiday plus bank holidays

• Private medical insurance

• Pension scheme

• Life assurance

• Ongoing training and career development opportunities

• Employee events and team activities

• The opportunity to join a growing business with ambitious plans and genuine scope to make an impact

If you're an ambitious e-commerce professional looking to take the next step in your career with a well-established and expanding retail business, we'd love to hear from you.