82 jobs found

Salary: £26200 - £27000 (depending on experience) + annual bonus Hours: Full-time, 36 hours per week Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months) Location: Longbenton, Newcastle At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most. We're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness. We're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site. The Role Guiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution Gathering and recording accurate information to progress claims efficiently Assessing each case carefully and making fair decisions based on the facts Arranging repairs, mobility support, or replacements through our trusted partners Handling queries and resolving issues with empathy and professionalism Exploring opportunities to settle claims on first contact where appropriate Securing services for customers, including repair, mobility, and salvage options through our dedicated supplier network Delivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. We're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most. We need (min experience) A passion for delivering excellent customer experiences Min 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed Clear and confident communication skills, both written and verbal Strong technical capability as you'll regularly use multiple systems simultaneously Empathy, resilience, and adaptability in a fast-paced environment What's in it for you? Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period). Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme. Generous leave: 7.2 weeks' holiday (including Bank Holidays). Family support: Enhanced maternity, paternity, and shared parental leave policies. Exclusive offers from top brands and partners. Financial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary. We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. Where you'll be working Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides. Important information. You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000.The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims. Key Responsibilities The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor. The main aspects of the role will involve:•Review and analysis of files throughout the life of the case, and in accordance with the client guidelines•Develop and maintain client relationships, always keeping the client at the heart of every decision•Formulating an initial strategy whilst assessing all intel and KYO strategies•Undertaking telephone negotiations with third party Solicitors•Liaising with the insured where necessary •Ensuring 'actions' are carried out as per the task list within the Case Management System•Accurately completing management information processes (MI)•Feedback successful "kick outs" to the pre proceedings handlers as well as clients via outcome reports•Ensuring all files are kept within ISO 9001 guidelines•To ensure compliance with the SRA standards and regulations•Adhere to the Keoghs Values•Ability to work in target driven environmentWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. Skills, Knowledge and Expertise Experience of handling Credit Hire files with evidence of managing own case load •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable•Ability to use own initiative•Ability to plan and prioritise workloads•Excellent listening and verbal communication skills•Good telephone negotiation skills•Ability to follow work processes and keep to Strategy•Ability to recognise when sensitivity and tact are required•Ability to make decisions•Ability to remain calm under pressure•Good IT skills including Word, Outlook, and experience of a Case Management System preferred•Adhere to the Keoghs ValuesDesirable:•Experience of handling PI claims•Knowledge of how to handle cases where indemnity may be an issueValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

? Shape the Future of Complex Injury Law at Keoghs We're looking for an ambitious and inspiring Senior Associate / Lead Lawyer to join our Complex Injury team in Birmingham . This is a standout opportunity to step into a leadership role where you will lead, develop and grow a high-performing team , while handling a stimulating caseload of high-value claims. At Keoghs, you'll be empowered to build your reputation , strengthen client relationships, and play a key role in developing both the team and our wider business. What You'll Be Doing As Lead Lawyer, you'll combine technical excellence with people leadership and client development , making a real impact across the firm. Your key responsibilities will include: Leading, motivating and developing a team of complex injury lawyers (2 direct reports initially, with scope to grow) Managing a caseload of complex injury claims, primarily RTA with some EL/PL exposure Handling large loss cases (250thousand - 1M+), supported by a Technical Director Advising clients on indemnity, liability, quantum and claims strategy Building and strengthening relationships with key insurance clients and senior claims handlers Developing your profile and supporting business development and client growth Delivering training internally and to clients Attending court hearings, trials and settlement conferences Driving team performance through objective setting, regular reviews, and development plans Supporting recruitment and team expansion as the function grows Ensuring compliance with SRA regulations and firm processes What we're looking for Technical Expertise: Qualified Solicitor with strong Defendant RTA experience Proven track record handling high-value complex injury claims Experience managing cases 250thousand - 1M+ Confident in advocacy Leadership Capability: Proven ability to lead, inspire and develop a team Strong communicator, able to deliver feedback and support performance effectively Passionate about people development, wellbeing and engagement Skilled at delegation and workload management Core Skills: Confident, proactive and driven Excellent communication and client relationship skills Strong analytical and decision-making abilities Commercially aware with business development acumen Highly organised, with the ability to prioritise and meet deadlines Why Join Keoghs? This is more than just a legal role - it's a chance to shape a team, build client relationships and develop your leadership career in a firm that values innovation and collaboration. You'll be joining a business that is committed to your growth, success and long-term career development . ? Ready to Lead? If you're ready to take the next step in your career and make a meaningful impact in a high-performing, forward-thinking team, we'd love to hear from you. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Insurance Claims & Client Services Specialist Ready to take the next step in your insurance career with a global market leader? Aon Business Services in Leicester is looking for an ambitious Insurance Claims & Premiums Handler to join our high-performing, collaborative team. You'll work with a diverse portfolio of international clients, becoming a trusted point of contact and playing a visible role in delivering outstanding service. This is a predominantly claims-focused position, initially centred on binder business, with the opportunity to broaden your expertise across Reinsurance Excess of Loss and Facultative claims. You'll be supported with structured learning, exposure to complex risks and clear pathways for career development. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You'll play a key role in keeping our client accounts running smoothly and accurately. On a typical day, you will: Co-ordinate and own post placement transactional activities Work collaboratively with our Global Capability Centre to manage your portfolio of clients, including the processing and submission of claims & premiums to both London and company markets, making sure everything is accurate, timely and compliant. Solve problems before they become issues Take the lead in resolving client and underwriter queries, working with colleagues and stakeholders to streamline the process and keep transactions moving. Take control of cash flow Proactively manage overdue balances, agreeing actions with clients and carriers to secure timely settlement and maintain strong relationships. Collaborate across the business Work closely with brokers, Client Managers and other internal teams to deliver a seamless client experience and support effective account management. You'll receive full, structured training and ongoing support from experienced colleagues. As your knowledge grows, you'll be encouraged to take ownership of your own portfolio of clients , build relationships with key contacts across the global market, and play a visible part in delivering an outstanding service for some of the world's leading organisations. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide. Skills and experience that will lead to success We're open-minded about your background - you might already be working in insurance, or you may have office experience in financial services and be looking for your next step. What matters most is your potential and mindset. You're likely to be successful in this role if you can demonstrate: Strong analytical and problem-solving skills You enjoy getting into the detail, spotting patterns or discrepancies, and resolving issues in a structured way. Confident use of Microsoft Office Comfortable working with Outlook, Excel and Word in a professional environment (e.g. using spreadsheets, tracking information, preparing documents and emails). Proactive and organised working style Able to manage your own workload, meet deadlines and take ownership of tasks, while also contributing positively to a team. Clear, professional communication Good written and verbal communication skills, with the ability to explain information clearly and build effective working relationships. Experience in insurance or the wider financial sector is an advantage, but we're also keen to hear from candidates with transferable skills who are motivated to build a long-term career in insurance.

This permanent role is an excellent opportunity for an organised and detail-oriented Claims Handler to join the professional services industry. You will handle customer service queries efficiently while ensuring claims are processed accurately and in a timely manner. Client Details This opportunity is with a well-established organisation within the professional services industry. They operate as a mid-sized company, offering a supportive environment with a focus on delivering exceptional service to their clients. Description Manage and process customer claims from initial enquiry to resolution. Accurately document and maintain records of all claims activity. Communicate effectively with clients to gather necessary information and provide updates. Collaborate with internal teams to ensure claims are resolved efficiently. Review and analyse documentation to assess claim validity and compliance. Provide excellent customer service while adhering to company policies and procedures. Resolve claims-related queries and escalate complex cases when necessary. Contribute to process improvements and ensure adherence to industry standards. Profile A successful Claims Handler should have: Strong organisational skills and attention to detail. Experience in customer service or a related field within the professional services industry. Ability to manage multiple tasks and prioritise effectively under pressure. Proficiency in using relevant software and tools for claims processing. Excellent communication and interpersonal skills. A problem-solving mindset with a focus on delivering high-quality outcomes. Job Offer Competitive salary of £27,000 + monthly bonus. 2pm finish on a Friday (1pm finish during winter)! Permanent role with opportunities for professional growth. Supportive work environment within the professional services industry. Potential for additional benefits subject to discussion during the hiring process. If you're ready to advance your career as a Claims Handler, apply today to become a valued part of this respected organisation.

INSURANCE MANAGER (PROPERTY) Trinity Estates • £Competitive, aligned to experience • Hybrid (following 6-month probation) ROLE OVERVIEW We need an Insurance Manager who can take full ownership of our insurance operations and run them confidently, commercially and compliantly, without being micromanaged. You'll be trusted to manage our organisation's insurance portfolio, oversee claims handling, lead annual renewals and ensure the business has appropriate coverage in place. This is a role for someone who balances commercial awareness with risk protection and takes a proactive approach to identifying gaps and improving processes. ROLE EXPECTATIONS This is a broad, hands-on role that requires strong technical knowledge, sound judgement and confidence dealing with brokers, underwriters, legal advisers and internal stakeholders across the business. You will need to balance coverage adequacy, cost control and regulatory compliance at the same time and be comfortable making decisions rather than escalating them. You will be expected to run your portfolio of policies and claims, spotting issues early, managing risk and improving standards, not just reacting to problems. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Insurance coverage is comprehensive, compliant and aligned to business needs Renewals are completed smoothly, on time and at competitive terms Claims are handled efficiently from notification through to settlement Senior management have clear visibility of insurance performance, claims trends and risk exposure HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Managing the organisation's insurance portfolio, including renewals, policy reviews and documentation Overseeing claims handling from notification through to settlement Liaising with brokers, underwriters, claims handlers and legal advisers Reviewing policies, endorsements and exclusions to identify coverage gaps or risks Supporting contract reviews by assessing insurance clauses and compliance requirements Preparing reports for senior management on insurance performance and renewal outcomes Working with finance, legal, procurement and operations to support effective risk management Identifying opportunities to improve processes, reduce costs and strengthen controls WHO THIS ROLE IS FOR This role suits someone who: Has proven experience in insurance management, claims management, broking or underwriting Has strong knowledge of property insurance products, policy structures and claims processes Is confident managing renewals and negotiating with brokers and insurers Can review complex documentation and identify coverage issues quickly Takes pride in delivering a well-controlled, compliant insurance function EXPERIENCE THAT HELPS Professional insurance qualification such as CII Experience in corporate insurance, property insurance, liability insurance, professional indemnity or financial lines Experience working in a regulated environment Strong analytical, negotiation and problem-solving skills Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint WHAT WE OFFER Competitive salary and benefits package 24 days holiday plus bank holidays Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to clear processes, strong internal support and genuine opportunities for progression within a growing organisation. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Our client is looking to recruit a Subsidence / Property Claims handler within their Property TPA Division. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. The successful applicant will work closely alongside a national team of field Adjusters and handle their own caseload of subsidence claims through to settlement. You will typically be responsible for writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims / Job Ref: CD259. For all other vacancies, take a look at our website - exchange-street.co.uk

Motor Claims Handler (CH2) Location: Liverpool Contract: Permanent Hours: Full-time, 35 hours per week Are you an experienced Motor Claims Handler looking to take the next step in your career? Join Keoghs in Liverpool and become part of a high-performing team managing pre-litigated motor claims up to £15,000, including Personal Injury (PI), from inception through to settlement. If you're organised, detail-focused, and confident managing your own caseload - we want to hear from you. Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) efficiently and confidently from start to finish Delivering high standards of service and productivity Working collaboratively with colleagues to achieve the best outcomes Maintaining accurate data and ensuring systems are up to date Communicating clearly and professionally with clients Skills, Knowledge & Expertise What We're Looking For 12 months' relevant experience or 6 months' experience plus a law degree (or equivalent) Experience using the MOJ Claims Portal Excellent attention to detail Strong communication and negotiation skills Organised and able to manage your own workload effectively A client-focused mindset with great customer service skills Job Benefits Why Join Keoghs? At Keoghs , our values shape everything we do: We are Connected We are Dynamic We are Innovative We Succeed Together You'll be part of a collaborative and supportive environment where your contribution genuinely matters. What's in It for You? 25 days' holiday (increasing with service) + option to buy/sell 3 days Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support & wellbeing services Death in Service (after 1 year) Pension: 5% employee / 3% employer contribution Cycle to Work Scheme Tech Scheme Access to online discount platforms Local retail discounts If you're ready to build your career with a leading legal services provider and thrive in a fast-paced, supportive team - apply today and join Keoghs in Liverpool.

An exciting opportunity has arisen for an experienced Commercial Account Executive /Account Handler to join a growing, professional insurance brokerage. The purpose of this role is to generate revenue, drive profitability, and deliver a high-quality, compliant service to commercial clients. You will manage existing accounts, develop new business opportunities, and provide full support to the Managing Director and wider team. Key Responsibilities New Business & Growth Proactively generate and convert new commercial business opportunities Identify cross-selling and referral opportunities Prospect new clients through marketing campaigns and promotional activity Account Management Manage a portfolio of commercial clients, including new business, renewals, and mid-term adjustments Assess risks and negotiate with insurers to secure appropriate cover Present recommendations to clients and ensure cover is placed on risk Handle claims efficiently and liaise with insurers and underwriters Monitor renewal lists and maintain accurate reporting data Compliance & Administration Ensure all activities comply with FCA regulations and company procedures Maintain accurate client records, files, and documentation Manage complaints in line with regulatory requirements Maintain diary systems and ensure timely follow-up of all client communications Performance & Development Achieve agreed KPIs, including new business, renewals, cross-selling, and profitability Maintain high levels of customer service and professional standards Participate in ongoing training in line with the company s Training & Competence programme The Ideal Candidate Previous experience in a Commercial Account Executive or Account Handler role Strong knowledge of commercial insurance products and risk assessment Proven ability to generate new business and manage renewals Excellent negotiation and client relationship skills Strong understanding of FCA compliance and regulatory requirements Highly organised with strong attention to detail Ability to work to targets and deadlines What s on Offer Salary from £30,000+ (depending on experience) Opportunity to grow within a professional and supportive environment Long-term career progression

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details

We re committed to delivering outstanding service to our customers but that starts with looking after the people who make it happen: you . We re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team. You ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working. If this sounds like you, we d love to hear from you . Let s do great work together. Responsibilities Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience. Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns. Provide effective solutions to enhance third-party customer experience and meet capture targets. Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records. Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes. Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved. Act on feedback from quality audits to build technical capability and complete agreed development actions. Work collaboratively with Claims suppliers to build partnerships aligned with strategy. Recommend and implement solutions that meet service standards and minimise risk and leakage. Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement. Liaise effectively with internal teams to identify and manage Claims issues. Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks. Knowledge, Experience and Qualifications Motor Claims knowledge (highly beneficial). Understanding of FCA regulations, FOS approach, and TCF principles. Strong planning and workload management skills. Effective negotiation and influencing abilities. Good verbal, numerical and analytical reasoning; objective problem-solver. Proficient with Word, Excel and general IT systems. Understanding of negligence principles and motor accident liability. Why Join Us? We re committed to helping you grow supporting your development in your current role and creating opportunities to explore new paths and advance your career. Here s what you can enjoy at AND-E: Award-Winning Employer: Best Large Insurance Employer 2023 (British Insurance Awards). Excellent Work Life Balance. Competitive Pay and Benefits that reflect your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: 25 days annual leave, increasing to 26 days after one year of service with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.

Job Title: Compliance Executive Location: Sharston, Manchester M22 4SN Salary : Up to £35,000 per annum, dependent on experience Job type: Full Time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. The Role: We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm. The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control. Responsibilities: Work collaboratively across business teams to carry out regular file reviews for all personnel Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation Provide guidance and support on interpreting case progression in line with internal standards and procedures Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives To conduct case related investigations on policy requirements, legal practices and case progression Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of lawyers Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness Provide data analysis and reporting to senior management to support informed decision-making Maintain an accurate audit log of activity Provide structured feedback to support the design and delivery of compliance training at all levels Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other compliance queries Person Specification: Essential criteria: Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Experience conducting case investigations and compliance reviews Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Experience using Excel to interpret and analyse data Desirable criteria: Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary & Hours: Salary of up to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: - Hybrid Working - 3/2 hybrid working pattern after probation. - 23 Days Holiday - Rising to 26 days, plus bank/public holidays. - Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. - Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. - Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. - Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive may also be considered for this role

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details

Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details

COMMERCIAL CLAIMS HANDLER MANSFIELD UP TO £35,000 + BONUS AND HYBRID THE OPPORTUNITY: We're working with a growing well-established Corporate Insurance Broker with over 40 years in the industry, working across a wide range of sectors throughout the UK click apply for full job details

Senior Claims Handler - Bradford - Up to 40,000 Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work. This is a role for an experienced claims professional who's ready to step up and make an impact. You'll handle a broad range of commercial claims across Motor/Fleet, Property and Liability, working within a supportive team that values expertise and takes professional development seriously. Salary: Up to 40,000 Location: Bradford Working pattern: Hybrid What you'll be doing Managing commercial claims from initial notification through to settlement Providing professional advice and maintaining high service standards throughout Negotiating effectively with clients, insurers and relevant third parties to achieve the best outcomes Authorising claim payments within delegated authority Maintaining accurate records and a robust diary system Contributing to management information on claims trends and issues What they're looking for Minimum 5 years' experience handling a diverse range of insurance claims Strong communication and negotiation skills Comfortable working with IT systems - particularly Excel Well organised, able to manage competing priorities and work to deadlines Brokerage background preferred Familiarity with scheme claims, binder procedures, PI, D&O or Cyber claims a bonus Acturis knowledge beneficial Why this role? Broad and varied commercial claims portfolio across multiple classes Genuine autonomy - including delegated authority for claim payments A supportive team environment within a well-established, respected firm Clear career advancement opportunities Hybrid working with real flexibility Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details

This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team. The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with. You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation. This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure. Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities. The responsibilities of the Claims Handler role will include: Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions. Conducting thorough investigations by contacting relevant parties and reviewing documentation. Identifying potential fraud or suspicious claims and report Negotiating and managing fee agreements with Claimants' representatives. Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process. To be a successful Claims Handler you will demonstrate: Experience handling Liability claims. Strong negotiation, communication, and stakeholder management skills. Excellent analytical and problem-solving abilities to assess claim details and make informed decisions. Detail-oriented with the ability to manage a high volume of claims accurately and efficiently. Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details