Operations Coordinator

Our client is looking for an experienced operations coordinator to join their team with the focus on overseeing and supporting the freelance assessors which are based nationwide and ensuring people and operations are running smoothly. The operations coordinator will be the central point of contact for the team of field-based assessors.

This is a varied role where no two days are the same. You'll be responsible for coordinating field operations, supporting and recruiting additional assessors, monitoring performance, organising logistics and ensuring the team has everything they need to deliver an outstanding service. This role is Monday to Friday based in the office.

What you'll be doing

• Recruiting, onboarding and coordinating a team of field-based assessors.
• Conducting initial candidate screenings and preparing contracts and compliance documentation.
• Acting as the first point of contact for assessors, providing day-to-day support and resolving queries.
• Monitoring daily field activity and ensuring assessors are working efficiently and delivering excellent customer service.
• Tracking team performance and productivity against operational targets.
• Working closely with the Sales Manager to coordinate schedules and maximise productivity.
• Organising equipment, supplies and logistics for the field team.
• Checking and approving contractor invoices.
• Handling complaints and providing constructive feedback to drive continuous improvement.
• Coordinating training requirements and supporting ongoing assessor development.
• Assisting with customer feedback and providing general operational support across the business.

About You

• Previous experience in operations, coordination, recruitment, scheduling or team administration.
• Excellent organisational skills with the ability to manage multiple priorities.
• Confident communicator who enjoys building relationships with people.
• Strong administration skills with excellent attention to detail.
• Comfortable working with spreadsheets, KPIs and performance data.
• Proactive, organised and able to solve problems quickly.
• A positive team player who thrives in a busy environment.