Collections Team Leader (Progression to Manager)

Join Our Team as a Collections Team Leader (Progression to Manager)!

Are you a strong collections professional ready to take the next step into leadership?

We're looking for a hands-on Collections Team Leader / Senior who wants to step up, take ownership, and develop into a management role within a growing financial services environment. If you enjoy working in fast-paced, KPI-driven teams and want to build your leadership career, this could be the perfect opportunity.

About Us

We are a growing and forward-thinking financial services business, committed to delivering responsible lending and fair customer outcomes. With a strong focus on performance, compliance, and continuous improvement, we're investing in our collections function and looking to bring in someone who can grow with the business.

Position Details

• Job Title: Collections Team Leader (Progression to Manager)
• Contract Type: Permanent
• Salary: £35,000-£40,000 (depending on experience) + bonus
• Location: Hybrid (Stockport)
• Working Hours: Full-time

What You'll Be Doing

This is a hands-on, player-coach role where you will be close to the team and involved in day-to-day collections activity while developing your leadership capability.

You will:

• Support the day-to-day performance of a collections team, ensuring KPIs and quality standards are met
• Lead by example, remaining close to customer activity (calls, escalations, problem cases)
• Provide coaching, mentoring, and support to team members to improve performance and confidence
• Assist with training and onboarding of new starters
• Work with management to identify performance trends and areas for improvement
• Contribute to process improvements and operational efficiency
• Support a positive team culture and help build morale in a high-performing environment

What We're Looking For

We're looking for someone ready to step into leadership, not necessarily someone who has already held a senior management role.

Key requirements:

• Experience in collections or recoveries (financial services preferred)
• Exposure to FCA-regulated environments and customer outcomes
• Confident working in a target-driven, KPI-focused environment
• Experience supporting others through coaching, mentoring, or training
• Strong communication and problem-solving skills
• A hands-on, proactive attitude with a desire to develop into a manager

Why Join Us?

This is a genuine opportunity to progress into a management role, not just a static position.

You'll benefit from:

• Clear progression pathway into management
• Hybrid working flexibility
• Competitive salary with bonus structure linked to performance
• 25 days holiday + bank holidays
• Birthday off
• Company pension
• Healthcare cash plan
• Subsidised office lunches
• Supportive and collaborative team environment

Ready to Take the Next Step?

If you're looking for a role where you can grow, develop your leadership skills, and make a real impact, we'd love to hear from you.

Please apply with your CV and a short summary of your experience.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.