Customer Service Advisor

Customer Service AdvisorLocation: Cranfield, Bedfordshire Office-basedSalary: £28,000Hours: Monday - Friday 8.00am - 5pm and every other Saturday 8am - 12.30pmThe Role You'll be the first point of contact for customers, handling enquiries, booking appointments and coordinating mobile technicians to ensure a smooth, professional service from start to finish.Responsibilities

• Answer inbound calls and emails
• Book and schedule jobs for technicians
• Provide service advice and updates
• Manage diaries, admin and payments
• Liaise with insurers/suppliers
• Deliver excellent customer service throughout

Skills & Experience

• Customer service or call handling experience
• Strong communication and organisation skills
• Confident with systems and admin tasks
• Able to prioritise in a busy environment
• Automotive/service industry experience helpful but not essential

What's on offer

• Permanent role with a growing local business
• Friendly team and full training provided
• Career progression opportunities
• Free parking

Apply now or contact Kelly for more information.