Project Support Co-ordinator - Grade C

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Project Support Co-ordinator to support their Parking Services Transformation Team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
This role requires a highly organised and proactive Project Support Coordinator to support the delivery of a key Parking Services Transformation Programme. Working directly with the Head of Service and Programme Manager, you will play a critical role in driving pace, coordination, and oversight across multiple complex work streams.
This role involves coordinating multiple transformation work streams to ensure key delivery milestones are achieved, maintaining clear oversight of progress and interdependencies. The role involves supporting service restructure activity, including planning, tracking, and coordinating implementation to ensure a smooth transition. You will also drive process reviews and identify opportunities for efficiencies and continuous improvement, alongside supporting the delivery of automation and digital transformation initiatives across the service. A key aspect of the role is supporting programme boards and governance meetings by preparing reporting packs, capturing key decisions, and ensuring all actions are tracked and followed up effectively. You will be responsible for maintaining pace and grip across a range of concurrent priorities, proactively identifying risks, delays, and dependencies, and ensuring that issues are addressed early to keep delivery on track. Working closely with stakeholders across different teams, you will ensure effective communication and consistent progress reporting to support successful delivery.

This is a hands-on project/programme coordination position, focused on ensuring transformation activity is structured, controlled, and progressing to plan.
What you'll need to succeed
To be successful in this role, you need to be a highly organised and proactive individual with experience in project or programme support or coordination roles, who is confident managing multiple priorities in a fast-paced environment while maintaining strong attention to detail. You will be comfortable supporting senior stakeholders and working within structured governance processes, with the ability to track progress, identify risks, and address issues proactively. Strong organisational, planning, and communication skills are essential, along with the ability to coordinate effectively across teams and stakeholders. You will be driven, structured, and delivery-focused, with a clear ability to maintain oversight and ensure transformation activity stays on track.

What you'll get in return
This role offers an opportunity to be at the heart of a high-impact transformation programme, contributing to meaningful service improvement within Highways and Parking Services. You will gain valuable experience working closely with senior leadership while helping to drive real change. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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