Operations and Maintenance (O&M) Coordinator

Willmott Dixon are recruiting for an Operations & Maintenance Coordinator to join our Wales & West region, based out of the Bristol office, you'll enjoy a hybrid working arrangement and travel on occasion across our live construction sites which span from Cardiff and Bristol to Devon and Cornwall.

This is a part-time role consisting of 22.5 hours per week.

The successful Operations & Maintenance Coordinator will contribute towards our goal for the "Perfect Product" to provide our customers with accurate and high-quality handover information, certification and completion documentation (O&M pack)

Reporting to the Head of Customer Service and Quality, you will work alongside our site teams and Supply Chain to build Operations and Maintenance folders on all of our projects to ensure our customers receive all of the information they need about how their building has been constructed and what they need to do to maintain it.

Responsibilities

• Contribute towards our goal for the "Perfect Product" to provide our customers with accurate and high-quality handover information, certification and completion documentation (O&M pack)
• Attend quality launch meetings on site to establish key project milestones and plan documentation schedule accordingly with relevant internal site teams.
• Build excellent working relationships with supply chain, our people and our customers to ensure correct information is collated and distributed.
• Liaise and coordinate with the responsible internal teams to check the information provided by the supply chain is correct.
• Act as the primary facilitator pushing the document collation process forward with both internal and external stakeholders, ensuring timely delivery of O&M pack ready for project completion and handover to the customer.
• Understand expectations and produce and deliver finalised O&M pack.
• Identify and drive continuous improvement opportunities within the O&M process, collaborating with regional counterparts across Willmott Dixon to enhance efficiency, particularly through the development of digital solutions in line with evolving customer expectations.
• Compile all documentation relating to Regulation 38 (Fire Safety Information) under the Building Regulations 2010, ensuring timely distribution to the appropriate authorising parties to maintain compliance.
• Develop and agree the Home User Guides (HUG) pack with the customer for our residential projects

Essential and Desirable Criteria

• Experience of working as a Document Controller, Information Controller, Information Manager, or Site Administrator in the construction industry with exposure and familiarity to construction-specific documents.
• Proactive approach to customer service
• Proven experience of using Microsoft Office, SharePoint, Viewpoint for Projects (4P) or other common data environment (CDE) systems such as Dalux etc. (Essential)
• Ability to multitask, demonstrate resilience, and possess excellent time management capabilities in order to meet deadlines.
• Adept and confident with communicating to people at all levels of an organisation with willingness to travel across the business region when required to build relationships with internal and external stakeholders
• Good level of education, including Maths & English (both written and spoken)
• Full UK Driving License (essential)

Additional Information

In return for your hard work, we offer a competitive package that includes flexible benefits to suit your lifestyle and priorities. This includes an enhanced pension scheme, optional private medical insurance, life assurance, an Incentive Bonus, and Motor Expenditure Allowance (MEA) with a car scheme that will make us a market leader in sustainable company travel.

At Willmott Dixon, we provide an inclusive and flexible working environment for people to thrive in and are happy to support agile working wherever possible.

We are a proud member of the Disability Confident Scheme.

About Us

With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.

Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025.

Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.