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housing support officer
Village Staff Limited
Technical Administrator
Village Staff Limited
Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation
Jul 06, 2026
Contractor
Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation
Halton Housing
Customer Resolution Officer
Halton Housing Widnes, Cheshire
Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details
Jul 06, 2026
Contractor
Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details
Michael Page
Housing Officer (Temp)
Michael Page Dunfermline, Fife
The Housing Officer (Temp) role in the not-for-profit sector involves managing housing services and ensuring tenants receive exceptional support. This temporary position requires a proactive approach to addressing tenant needs and maintaining efficient housing operations. Client Details This not-for-profit organisation operates within the housing sector and focuses on providing quality services to tenants and communities. As a medium-sized organisation, it is committed to delivering excellent housing solutions while fostering a supportive and professional environment. Description Manage a portfolio of properties and ensure effective tenancy management services. Provide guidance and support to tenants on housing-related issues. Handle tenancy agreements, including renewals and terminations, in line with regulations. Conduct property inspections and ensure compliance with health and safety standards. Address tenant complaints and resolve disputes efficiently and professionally. Collaborate with internal teams and external agencies to support tenant wellbeing. Maintain accurate records and prepare reports on housing operations. Assist in the allocation and letting of properties to suitable tenants. Profile A successful Housing Officer (Temp) should have: Experience in housing management or a similar role in the not-for-profit sector. Strong knowledge of tenancy regulations and housing policies. Excellent communication and problem-solving skills. Ability to work independently and manage a varied workload effectively. Proficiency in maintaining accurate records and using relevant software systems. A commitment to providing outstanding service to tenants and communities. Job Offer Competitive hourly rate between 18.00 and 22.00. Temporary contract offering flexibility and valuable experience in the not-for-profit sector. Opportunity to work in a medium-sized organisation focused on housing services. Professional and supportive working environment. This is an excellent opportunity for an experienced Housing Officer (Temp) to contribute to meaningful work within the housing sector. Interested candidates are encouraged to apply promptly.
Jul 06, 2026
Seasonal
The Housing Officer (Temp) role in the not-for-profit sector involves managing housing services and ensuring tenants receive exceptional support. This temporary position requires a proactive approach to addressing tenant needs and maintaining efficient housing operations. Client Details This not-for-profit organisation operates within the housing sector and focuses on providing quality services to tenants and communities. As a medium-sized organisation, it is committed to delivering excellent housing solutions while fostering a supportive and professional environment. Description Manage a portfolio of properties and ensure effective tenancy management services. Provide guidance and support to tenants on housing-related issues. Handle tenancy agreements, including renewals and terminations, in line with regulations. Conduct property inspections and ensure compliance with health and safety standards. Address tenant complaints and resolve disputes efficiently and professionally. Collaborate with internal teams and external agencies to support tenant wellbeing. Maintain accurate records and prepare reports on housing operations. Assist in the allocation and letting of properties to suitable tenants. Profile A successful Housing Officer (Temp) should have: Experience in housing management or a similar role in the not-for-profit sector. Strong knowledge of tenancy regulations and housing policies. Excellent communication and problem-solving skills. Ability to work independently and manage a varied workload effectively. Proficiency in maintaining accurate records and using relevant software systems. A commitment to providing outstanding service to tenants and communities. Job Offer Competitive hourly rate between 18.00 and 22.00. Temporary contract offering flexibility and valuable experience in the not-for-profit sector. Opportunity to work in a medium-sized organisation focused on housing services. Professional and supportive working environment. This is an excellent opportunity for an experienced Housing Officer (Temp) to contribute to meaningful work within the housing sector. Interested candidates are encouraged to apply promptly.
Think Recruitment
Compliance Tenant Liaison Officer
Think Recruitment Shirley, West Midlands
I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS
Jul 06, 2026
Seasonal
I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS
Resident Liaison Officer
QB SQUARE Tower Hamlets, London
Resident Liaison Officer Location: East London (Tower Hamlets) Job Type: Temporary About the Opportunity An established construction contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to support the successful delivery of a residential refurbishment project in East London. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can build strong relationships with residents, clients, and site teams. You'll be the main point of contact for residents throughout the project, ensuring they are kept informed, supported, and updated while maintaining the highest levels of customer service. Key Responsibilities Act as the primary point of contact for residents before, during, and after works are carried out. Build positive relationships with residents, clients, and site personnel. Keep residents informed of project schedules, access requirements, and any changes to planned works. Resolve resident queries and complaints professionally and efficiently. Carry out home visits and site inspections where required. Maintain accurate records of resident communications and project updates. Produce reports using Microsoft Word and Excel. Work closely with the site management team to minimise disruption to residents. Ensure excellent customer satisfaction throughout the duration of the project. Requirements Previous experience as a Resident Liaison Officer within the construction or social housing sector. Able to work independently and manage your own workload. Excellent communication and interpersonal skills. Confident dealing with residents, clients, and subcontractors. Good working knowledge of Microsoft Word and Excel. Full UK Driving Licence and access to your own vehicle (essential). Valid CSCS Card (Health & Safety). Strong organisational skills with excellent attention to detail. What's on Offer Immediate start available. Temporary contract with the potential for extension. Opportunity to work on a high-profile residential project. Supportive and professional project team. Competitive rate of pay. If you're an experienced Resident Liaison Officer looking for your next opportunity in East London, we'd love to hear from you. Apply today with your up-to-date CV.
Jul 05, 2026
Full time
Resident Liaison Officer Location: East London (Tower Hamlets) Job Type: Temporary About the Opportunity An established construction contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to support the successful delivery of a residential refurbishment project in East London. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can build strong relationships with residents, clients, and site teams. You'll be the main point of contact for residents throughout the project, ensuring they are kept informed, supported, and updated while maintaining the highest levels of customer service. Key Responsibilities Act as the primary point of contact for residents before, during, and after works are carried out. Build positive relationships with residents, clients, and site personnel. Keep residents informed of project schedules, access requirements, and any changes to planned works. Resolve resident queries and complaints professionally and efficiently. Carry out home visits and site inspections where required. Maintain accurate records of resident communications and project updates. Produce reports using Microsoft Word and Excel. Work closely with the site management team to minimise disruption to residents. Ensure excellent customer satisfaction throughout the duration of the project. Requirements Previous experience as a Resident Liaison Officer within the construction or social housing sector. Able to work independently and manage your own workload. Excellent communication and interpersonal skills. Confident dealing with residents, clients, and subcontractors. Good working knowledge of Microsoft Word and Excel. Full UK Driving Licence and access to your own vehicle (essential). Valid CSCS Card (Health & Safety). Strong organisational skills with excellent attention to detail. What's on Offer Immediate start available. Temporary contract with the potential for extension. Opportunity to work on a high-profile residential project. Supportive and professional project team. Competitive rate of pay. If you're an experienced Resident Liaison Officer looking for your next opportunity in East London, we'd love to hear from you. Apply today with your up-to-date CV.
Construction Resources
Tenant Liaison Officer
Construction Resources City, Birmingham
Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Jul 05, 2026
Full time
Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Park Avenue Recruitment
Data Input Officer
Park Avenue Recruitment Guildford, Surrey
Data Input Officer - Repairs Team I'm looking for an experienced Data Input Officer to join a busy Repairs Team within a local authority. This is an excellent opportunity for someone who has previously worked in social housing, a local authority or a housing repairs environment and is confident working with repairs data and housing management systems. This role plays a key part in supporting the repairs service by ensuring information is accurately entered, updated and maintained. Attention to detail is essential, as you'll be responsible for keeping records up to date to help ensure repairs are delivered efficiently and residents receive a high-quality service. What I'll Need From You Previous experience working within social housing, a local authority or a housing repairs environment is essential. Strong data entry and administration experience. Excellent attention to detail with a high level of accuracy. Experience using housing management or repairs systems. Good knowledge of Microsoft Office, particularly Excel and Outlook. The ability to manage a busy workload and prioritise tasks effectively. Strong organisational and communication skills. A proactive approach and the ability to work independently as well as part of a team. What You'll Be Doing Accurately inputting and updating repairs information on housing management systems. Processing repair requests, works orders and associated documentation. Maintaining accurate records and ensuring data quality at all times. Supporting the Repairs Team with general administrative duties. Liaising with colleagues, contractors and other departments where required. Monitoring and updating repairs information to ensure records remain current. Assisting with reporting and data validation to support service performance. Ensuring all work is completed in line with council procedures and service standards. What I'm Looking For I'm looking for someone who is highly organised, accurate and able to work in a fast-paced repairs environment. You'll understand the importance of maintaining accurate data and be confident working with housing repairs systems. Please note: I will only consider applications from candidates who have previous experience working within social housing, a local authority or a housing repairs environment . Unfortunately, applicants without this background will not be considered. If you have the relevant experience and are looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Jul 05, 2026
Contractor
Data Input Officer - Repairs Team I'm looking for an experienced Data Input Officer to join a busy Repairs Team within a local authority. This is an excellent opportunity for someone who has previously worked in social housing, a local authority or a housing repairs environment and is confident working with repairs data and housing management systems. This role plays a key part in supporting the repairs service by ensuring information is accurately entered, updated and maintained. Attention to detail is essential, as you'll be responsible for keeping records up to date to help ensure repairs are delivered efficiently and residents receive a high-quality service. What I'll Need From You Previous experience working within social housing, a local authority or a housing repairs environment is essential. Strong data entry and administration experience. Excellent attention to detail with a high level of accuracy. Experience using housing management or repairs systems. Good knowledge of Microsoft Office, particularly Excel and Outlook. The ability to manage a busy workload and prioritise tasks effectively. Strong organisational and communication skills. A proactive approach and the ability to work independently as well as part of a team. What You'll Be Doing Accurately inputting and updating repairs information on housing management systems. Processing repair requests, works orders and associated documentation. Maintaining accurate records and ensuring data quality at all times. Supporting the Repairs Team with general administrative duties. Liaising with colleagues, contractors and other departments where required. Monitoring and updating repairs information to ensure records remain current. Assisting with reporting and data validation to support service performance. Ensuring all work is completed in line with council procedures and service standards. What I'm Looking For I'm looking for someone who is highly organised, accurate and able to work in a fast-paced repairs environment. You'll understand the importance of maintaining accurate data and be confident working with housing repairs systems. Please note: I will only consider applications from candidates who have previous experience working within social housing, a local authority or a housing repairs environment . Unfortunately, applicants without this background will not be considered. If you have the relevant experience and are looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Reed
Income Officer (Housing)
Reed
Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours - Monday to Friday 9am to 5pm The Opportunity We're currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. Key Responsibilities Manage rent accounts and drive effective arrears recovery across multiple tenures Provide high-quality customer service , supporting tenants to sustain their tenancies Offer advice on welfare benefits , including Universal Credit, and signpost to specialist support services Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearings Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service Promote early intervention and income maximisation strategies , including Direct Debit sign-ups Maintain accurate case records and produce reports on arrears performance What We're Looking For Proven experience in rent arrears recovery / income collection within housing Strong knowledge of Housing Benefit, Universal Credit, and welfare reform Understanding of rent arrears pre-action protocols and relevant legislation Experience working in a multi-agency or partnership environment Excellent communication, negotiation, and problem-solving skills Ability to manage a varied caseload and work both independently and collaboratively Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.
Jul 04, 2026
Seasonal
Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours - Monday to Friday 9am to 5pm The Opportunity We're currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio. Key Responsibilities Manage rent accounts and drive effective arrears recovery across multiple tenures Provide high-quality customer service , supporting tenants to sustain their tenancies Offer advice on welfare benefits , including Universal Credit, and signpost to specialist support services Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearings Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service Promote early intervention and income maximisation strategies , including Direct Debit sign-ups Maintain accurate case records and produce reports on arrears performance What We're Looking For Proven experience in rent arrears recovery / income collection within housing Strong knowledge of Housing Benefit, Universal Credit, and welfare reform Understanding of rent arrears pre-action protocols and relevant legislation Experience working in a multi-agency or partnership environment Excellent communication, negotiation, and problem-solving skills Ability to manage a varied caseload and work both independently and collaboratively Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.
Reed
Income Assistant (Housing)
Reed
Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.
Jul 04, 2026
Seasonal
Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.
JOB SWITCH LTD
Lead Professional Officer
JOB SWITCH LTD
MAIN PURPOSE OF THE JOB Lead Professional Officer To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care click apply for full job details
Jul 04, 2026
Contractor
MAIN PURPOSE OF THE JOB Lead Professional Officer To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care click apply for full job details
Dorset Police/ Devon and Cornwall Police
Dorset Special Constable
Dorset Police/ Devon and Cornwall Police Winfrith Newburgh, Dorset
Dorset Special Constable Location: Forcewide - Dorset Contract Type: Special Constable Volunteer Hours per week: 4 (It is a mandatory requirement that a Special Constable will complete 16 hours a month on average a year, every year. This is 200 hours in total per year) Competency and Values Framework (CVF) Job Advert Description Special Constables are volunteer police officers who give their spare time to police their communities. This volunteer role gives you the chance to work alongside regular police officers and staff, bring your life skills and experiences and give something back to this beautiful part of the world. It's not all glamorous, but it is rewarding. You'll need to be able to give at least 16 hours of your time each month. Once trained, you will have the same powers as a regular police officer helping to protect and support the people who live in Dorset. We're looking for honest, respectful, selfless and motivated people who want to do something worthwhile in their spare time. Could you be there in someone's time of need? If yes, then apply today through the link. Under the Local Government and Housing Act 1989 this post is politically restricted. A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office. They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our website or see Alliance PSD20 Working Practice via SharePoint. Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. To Apply If you feel you are a suitable candidate and would like to work for Dorset Police, please click apply to be redirected to our website to complete your application.
Jul 04, 2026
Contractor
Dorset Special Constable Location: Forcewide - Dorset Contract Type: Special Constable Volunteer Hours per week: 4 (It is a mandatory requirement that a Special Constable will complete 16 hours a month on average a year, every year. This is 200 hours in total per year) Competency and Values Framework (CVF) Job Advert Description Special Constables are volunteer police officers who give their spare time to police their communities. This volunteer role gives you the chance to work alongside regular police officers and staff, bring your life skills and experiences and give something back to this beautiful part of the world. It's not all glamorous, but it is rewarding. You'll need to be able to give at least 16 hours of your time each month. Once trained, you will have the same powers as a regular police officer helping to protect and support the people who live in Dorset. We're looking for honest, respectful, selfless and motivated people who want to do something worthwhile in their spare time. Could you be there in someone's time of need? If yes, then apply today through the link. Under the Local Government and Housing Act 1989 this post is politically restricted. A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office. They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our website or see Alliance PSD20 Working Practice via SharePoint. Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. To Apply If you feel you are a suitable candidate and would like to work for Dorset Police, please click apply to be redirected to our website to complete your application.
Office Angels
Income and Administration Officer
Office Angels City, London
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 04, 2026
Seasonal
Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hays Specialist Recruitment Limited
Site Manager - Social Housing Refurbishments
Hays Specialist Recruitment Limited Manchester, Lancashire
Greater Manchester / North West£24 per hour6-Month Contract Your new company A leading and highly regarded construction and regeneration contractor is seeking an experienced Site Manager to support the delivery of social housing refurbishment programmes across the North West. The organisation has a strong track record in delivering large-scale housing improvement works, working closely with local authorities and housing associations. Your new role You will take a key role in delivering refurbishment works under the Decent Homes 2 Scheme, ensuring properties are upgraded to modern living standards. The role will be based around Bolton, managing site operations and ensuring works are completed safely, on time, and to a high standard. Key responsibilities include: Managing day-to-day site operations on occupied and void social housing properties Overseeing refurbishment works including kitchens, bathrooms, roofing, and general upgrades Coordinating subcontractors and direct labour teams Ensuring compliance with health & safety standards and CDM regulations Liaising with tenants, housing officers, and client representatives Monitoring programme delivery and reporting progress to senior management Maintaining quality control and ensuring works meet Decent Homes 2 standards Managing site documentation, permits, and inspections What you'll need to succeed Proven experience as a Site Manager within social housing or refurbishment projects Strong understanding of Decent Homes standards (DH2 knowledge desirable) Experience working in occupied properties and managing tenant liaison Valid SMSTS, CSCS (Black or Gold), and First Aid certificate Excellent organisational and communication skills Ability to deliver projects within tight deadlines and budget constraints What you'll get in return Competitive rate of £24 per hour 6-month contract with potential for extension Opportunity to work on a high-profile regeneration programme Supportive team environment with a respected contractor What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 04, 2026
Contractor
Greater Manchester / North West£24 per hour6-Month Contract Your new company A leading and highly regarded construction and regeneration contractor is seeking an experienced Site Manager to support the delivery of social housing refurbishment programmes across the North West. The organisation has a strong track record in delivering large-scale housing improvement works, working closely with local authorities and housing associations. Your new role You will take a key role in delivering refurbishment works under the Decent Homes 2 Scheme, ensuring properties are upgraded to modern living standards. The role will be based around Bolton, managing site operations and ensuring works are completed safely, on time, and to a high standard. Key responsibilities include: Managing day-to-day site operations on occupied and void social housing properties Overseeing refurbishment works including kitchens, bathrooms, roofing, and general upgrades Coordinating subcontractors and direct labour teams Ensuring compliance with health & safety standards and CDM regulations Liaising with tenants, housing officers, and client representatives Monitoring programme delivery and reporting progress to senior management Maintaining quality control and ensuring works meet Decent Homes 2 standards Managing site documentation, permits, and inspections What you'll need to succeed Proven experience as a Site Manager within social housing or refurbishment projects Strong understanding of Decent Homes standards (DH2 knowledge desirable) Experience working in occupied properties and managing tenant liaison Valid SMSTS, CSCS (Black or Gold), and First Aid certificate Excellent organisational and communication skills Ability to deliver projects within tight deadlines and budget constraints What you'll get in return Competitive rate of £24 per hour 6-month contract with potential for extension Opportunity to work on a high-profile regeneration programme Supportive team environment with a respected contractor What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Lynx Employment Services Ltd
Information Governance Officer
Lynx Employment Services Ltd Wakefield, Yorkshire
Location: Wakefield (Hybrid Working) Rate: 13.69 per hour PAYE Contract: Until 9 August 2026, with potential to become permanent Hours: Full Time Lynx Employment Services are recruiting for an experienced Information Governance Officer to join a busy Corporate Information Governance Team. This role will play a key part in ensuring compliance with information governance legislation, policies and procedures, supporting the management of Freedom of Information requests, Data Protection matters, Subject Access Requests and records management activities. Key Responsibilities Process and respond to Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Data Subject Access Requests (SARs). Undertake complex redaction of sensitive and confidential information using electronic redaction systems. Support compliance with Data Protection legislation and information governance requirements. Assist with information security investigations and data protection enquiries. Maintain accurate records management and archive systems. Liaise with internal departments and external stakeholders to obtain and review information. Handle confidential and sensitive information with a high degree of accuracy and discretion. Produce reports, management information and administrative support for the Information Governance Team. Essential Requirements Previous experience handling Freedom of Information requests and Data Protection matters. Experience processing and redacting complex Subject Access Requests. Knowledge of Data Protection legislation and Freedom of Information requirements. Strong communication and customer service skills. Excellent organisational skills and ability to manage competing deadlines. Good analytical and problem-solving abilities. Experience working with confidential and sensitive information. Strong IT skills, including Microsoft Office applications. Desirable Previous Local Authority experience. Experience within an Information Governance, Records Management or Compliance environment. Knowledge of archives and records retention processes. Experience dealing with information security matters. Comments This role would suit candidates from Local Government, NHS, Police, Housing Associations, Universities or other regulated environments who have hands-on experience of FOI requests, GDPR compliance, Subject Access Requests and redaction work . The client has specifically highlighted that previous Freedom of Information and Data Protection experience, together with complex SAR redaction experience, are essential requirements .
Jul 04, 2026
Seasonal
Location: Wakefield (Hybrid Working) Rate: 13.69 per hour PAYE Contract: Until 9 August 2026, with potential to become permanent Hours: Full Time Lynx Employment Services are recruiting for an experienced Information Governance Officer to join a busy Corporate Information Governance Team. This role will play a key part in ensuring compliance with information governance legislation, policies and procedures, supporting the management of Freedom of Information requests, Data Protection matters, Subject Access Requests and records management activities. Key Responsibilities Process and respond to Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Data Subject Access Requests (SARs). Undertake complex redaction of sensitive and confidential information using electronic redaction systems. Support compliance with Data Protection legislation and information governance requirements. Assist with information security investigations and data protection enquiries. Maintain accurate records management and archive systems. Liaise with internal departments and external stakeholders to obtain and review information. Handle confidential and sensitive information with a high degree of accuracy and discretion. Produce reports, management information and administrative support for the Information Governance Team. Essential Requirements Previous experience handling Freedom of Information requests and Data Protection matters. Experience processing and redacting complex Subject Access Requests. Knowledge of Data Protection legislation and Freedom of Information requirements. Strong communication and customer service skills. Excellent organisational skills and ability to manage competing deadlines. Good analytical and problem-solving abilities. Experience working with confidential and sensitive information. Strong IT skills, including Microsoft Office applications. Desirable Previous Local Authority experience. Experience within an Information Governance, Records Management or Compliance environment. Knowledge of archives and records retention processes. Experience dealing with information security matters. Comments This role would suit candidates from Local Government, NHS, Police, Housing Associations, Universities or other regulated environments who have hands-on experience of FOI requests, GDPR compliance, Subject Access Requests and redaction work . The client has specifically highlighted that previous Freedom of Information and Data Protection experience, together with complex SAR redaction experience, are essential requirements .
Adecco
Homelessness Officer
Adecco City, Wolverhampton
Join Our Team as a Homelessness Officer! Are you passionate about making a difference in the lives of individuals and families facing homelessness? We are looking for a dedicated and empathetic Homelessness Officer to join our dynamic team for a temporary contract of 3 months, there may be the opportunity for you to apply for a permanent post within the team also. If you're ready to take on a fulfilling role that allows you to help residents secure stable housing solutions, we want to hear from you! Position: Homelessness Officer Contract Type: Temporary Hourly Rate: 18.85 per hour Contract Length: 3 months Working Pattern: Full Time Location: City of Wolverhampton Council, Civic Centre, St. Peter's Square, Wolverhampton, West Midlands, WV1 1SH Workstyle: Hybrid - 3 days in the Civic Centre and 2 days working from home. Key Responsibilities: Prevent Homelessness : Assist residents in retaining their current accommodation or finding suitable alternatives through tailored Personal Housing Plans. Provide Front-line Support : Engage directly with residents via face-to-face interactions, phone calls, emails, and home visits, always with sensitivity and professionalism. Collaborate: Work closely with internal teams and external partners to facilitate tenancy sustainment and access to housing solutions. Advise Residents: Investigate and assess housing options for those at risk of homelessness, ensuring they understand their rights and available support. Maintain Records: Ensure compliance with data collection for the Ministry of Housing, Communities and Local Government and uphold the highest standards of documentation. What We're Looking For: Qualifications: GCSE English and Mathematics at grade C/4 or equivalent (Certificate In Housing Practice qualification Level 3 desirable but not essential) Experience: Demonstrated ability to assess homelessness cases, with a solid understanding of relevant legislation and a commitment to working with diverse communities. Skills: Excellent communication, empathy, and negotiation skills, with a knack for maintaining resilience in high-pressure situations. Personal Qualities: A team player who can also work independently, displaying creativity in problem-solving and strong organisational skills. Why Join Us? Impactful Work: Be part of a dedicated team committed to preventing and relieving homelessness in the community. Supportive Environment: Work alongside passionate colleagues who share your dedication to social inclusion and reducing inequality. If you're ready to make a real impact and support individuals and families in need, apply now to become our Homelessness Officer! How to Apply: Please submit your CV and a cover letter outlining your relevant experience and motivation for applying. We can't wait to hear from you! Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Together, let's create a brighter future for those facing homelessness in our community! Deadline for applications: 30/06/2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 04, 2026
Seasonal
Join Our Team as a Homelessness Officer! Are you passionate about making a difference in the lives of individuals and families facing homelessness? We are looking for a dedicated and empathetic Homelessness Officer to join our dynamic team for a temporary contract of 3 months, there may be the opportunity for you to apply for a permanent post within the team also. If you're ready to take on a fulfilling role that allows you to help residents secure stable housing solutions, we want to hear from you! Position: Homelessness Officer Contract Type: Temporary Hourly Rate: 18.85 per hour Contract Length: 3 months Working Pattern: Full Time Location: City of Wolverhampton Council, Civic Centre, St. Peter's Square, Wolverhampton, West Midlands, WV1 1SH Workstyle: Hybrid - 3 days in the Civic Centre and 2 days working from home. Key Responsibilities: Prevent Homelessness : Assist residents in retaining their current accommodation or finding suitable alternatives through tailored Personal Housing Plans. Provide Front-line Support : Engage directly with residents via face-to-face interactions, phone calls, emails, and home visits, always with sensitivity and professionalism. Collaborate: Work closely with internal teams and external partners to facilitate tenancy sustainment and access to housing solutions. Advise Residents: Investigate and assess housing options for those at risk of homelessness, ensuring they understand their rights and available support. Maintain Records: Ensure compliance with data collection for the Ministry of Housing, Communities and Local Government and uphold the highest standards of documentation. What We're Looking For: Qualifications: GCSE English and Mathematics at grade C/4 or equivalent (Certificate In Housing Practice qualification Level 3 desirable but not essential) Experience: Demonstrated ability to assess homelessness cases, with a solid understanding of relevant legislation and a commitment to working with diverse communities. Skills: Excellent communication, empathy, and negotiation skills, with a knack for maintaining resilience in high-pressure situations. Personal Qualities: A team player who can also work independently, displaying creativity in problem-solving and strong organisational skills. Why Join Us? Impactful Work: Be part of a dedicated team committed to preventing and relieving homelessness in the community. Supportive Environment: Work alongside passionate colleagues who share your dedication to social inclusion and reducing inequality. If you're ready to make a real impact and support individuals and families in need, apply now to become our Homelessness Officer! How to Apply: Please submit your CV and a cover letter outlining your relevant experience and motivation for applying. We can't wait to hear from you! Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Together, let's create a brighter future for those facing homelessness in our community! Deadline for applications: 30/06/2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Sellick Partnership
ASB Officer
Sellick Partnership
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 04, 2026
Full time
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available Part Time, 4 days a week - 30 Hours (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Hays Specialist Recruitment Limited
Electrician Social Housing - Leeds
Hays Specialist Recruitment Limited Leeds, Yorkshire
Electrician - Responsive Maintenance (Permanent)Location:Leeds Contract: Full Time, PermanentWe are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Leeds area.The roleYou'll be responsible for carrying out a wide range of electrical work in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault-finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided. Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 04, 2026
Full time
Electrician - Responsive Maintenance (Permanent)Location:Leeds Contract: Full Time, PermanentWe are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Leeds area.The roleYou'll be responsible for carrying out a wide range of electrical work in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault-finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided. Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Niyaa People Ltd
Customer Liaison Officer
Niyaa People Ltd Chester, Cheshire
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run. As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, a click apply for full job details
Jul 04, 2026
Contractor
Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run. As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, a click apply for full job details
Marks Consulting Partners Limited
Community Safety Lead Officer
Marks Consulting Partners Limited Hemel Hempstead, Hertfordshire
Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing Leading the delivery of Community Safety and ASB services across the borough Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes Representing the organisation at partnership meetings, community forums and resident engagement events Using intelligence and performance data to identify trends, improve services and inform policy development Responding to complaints, enquiries and referrals from residents, elected members and partner organisations Promoting resident engagement and ensuring customer feedback is used to shape service improvements Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement Supporting staff development through coaching, one-to-one meetings, appraisals and training What You Will Need Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices Experience managing staff, workloads and performance in a target-driven environment Ability to manage complex ASB cases and work effectively with multi-agency partners Excellent communication, negotiation and stakeholder management skills Experience developing policies, procedures and service improvement initiatives Strong analytical skills with the ability to interpret performance data and produce reports Knowledge of safeguarding, resident engagement and regulatory compliance Ability to build effective working relationships with internal teams and external agencies
Jul 04, 2026
Contractor
Marks Consulting Partners are currently looking for a Community Safety Lead Officer to work with one of our Local Authority clients in Hertfordshire. What the Job Will be Doing Leading the delivery of Community Safety and ASB services across the borough Developing and implementing Community Safety strategies and delivery plans in partnership with key stakeholders Building strong relationships with Police, Probation, Fire Service, Health, Social Care and other partner agencies to reduce crime, ASB and community harm Managing and supporting Community Safety Officers, ensuring workloads, performance and service standards are met Overseeing complex anti-social behaviour cases, providing guidance on investigations, enforcement action and legal processes Representing the organisation at partnership meetings, community forums and resident engagement events Using intelligence and performance data to identify trends, improve services and inform policy development Responding to complaints, enquiries and referrals from residents, elected members and partner organisations Promoting resident engagement and ensuring customer feedback is used to shape service improvements Supporting compliance with the Regulator of Social Housing Consumer Standards and Complaint Handling Code Preparing reports, reviewing policies and driving continuous service improvement across Community Safety and Enforcement Supporting staff development through coaching, one-to-one meetings, appraisals and training What You Will Need Experience leading Community Safety, ASB or Enforcement services within a Local Authority or Housing environment Strong knowledge of anti-social behaviour legislation, enforcement powers and community safety practices Experience managing staff, workloads and performance in a target-driven environment Ability to manage complex ASB cases and work effectively with multi-agency partners Excellent communication, negotiation and stakeholder management skills Experience developing policies, procedures and service improvement initiatives Strong analytical skills with the ability to interpret performance data and produce reports Knowledge of safeguarding, resident engagement and regulatory compliance Ability to build effective working relationships with internal teams and external agencies
carrington west
Homelessness Preventions Officer
carrington west Hertford, Hertfordshire
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 04, 2026
Contractor
Homelessness Prevention Officer - Hertfordshire 6-month contract £28 per hour (Umbrella) Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

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