Order Management Specialist

Our client is a well established international organisation seeking an organised and customer focused Order Management Specialist to join their busy operations team.

Working as part of a busy and supportive team, you will help manage the day-to-day order process, ensuring information is accurate, stock is allocated correctly and any issues are resolved efficiently. The role directly supports order fulfilment and wider customer satisfaction.

Offering a salary of 31,500 per annum, hybrid working and Monday to Friday hours, this is an excellent opportunity for someone from a retail, customer service, administration or order processing background looking to develop their career within a professional office environment.

The role

Working as part of a busy and supportive team, you will help manage the day-to-day order process, ensuring information is accurate, stock is allocated correctly and any issues are resolved efficiently. The role directly supports order fulfilment and wider customer satisfaction.

Your responsibilities will include:

• Processing customer orders and ensuring accurate system entry
• Allocating stock to customer orders based on availability
• Checking order details and resolving discrepancies
• Managing back orders, amendments and cancellations
• Maintaining accurate information within internal systems
• Liaising with Sales, Supply Chain, Credit and Stock Management teams
• Monitoring outstanding orders and supporting backlog management
• Escalating issues where required to ensure a timely resolution
• Following established processes and procedures
• Supporting a smooth and efficient order fulfilment process

About you

We are particularly interested in speaking with candidates from retail and customer facing environments who are looking to transfer their skills into an office based role.

You will ideally have:

• Experience within retail, customer service, administration or order processing
• Excellent attention to detail and a high level of accuracy
• Confidence using computer systems and learning new software
• Strong communication and teamwork skills
• The ability to manage multiple priorities in a busy environment
• A proactive and positive approach
• A willingness to learn and develop