General Manager

Are you an experienced General Manager or senior operational leader looking for a rewarding leadership opportunity? Would you like to lead a well-established charitable organisation in Scarborough area that operates a hospitality venue, where people, guest experience and high operational standards are at the heart of everything it does?

We're working with a respected charitable organisation in the Scarborough area to recruit a General Manager on a permanent basis. This is an exciting opportunity to lead the day-to-day operation, develop an established team and work closely with the Board of Trustees to support the organisation's long-term success and sustainability.

What the General Manager job involves

As General Manager, you'll be responsible for the overall leadership and day-to-day management of the organisation, ensuring excellent operational standards, financial sustainability and an outstanding experience for guests and visitors.

This is a varied role where you'll balance strategic planning with hands-on operational leadership, working closely with departmental managers and the Board of Trustees to deliver the organisation's objectives.

Key duties will include:

• Providing visible, hands-on leadership across all departments, promoting a positive, inclusive and customer-focused culture.
• Leading, supporting and developing departmental managers and staff, encouraging high performance and continuous improvement.
• Overseeing the day-to-day operation of the hospitality venue, ensuring high standards of service, presentation and guest experience.
• Developing and delivering strategic plans that support the organisation's long-term sustainability and future growth.
• Maintaining responsibility for budgets, financial performance, forecasting and reporting to the Board of Trustees.
• Identifying opportunities to increase sustainable income, improve operational efficiency and enhance the customer experience.
• Overseeing the maintenance of the buildings, facilities and grounds, ensuring they remain safe, welcoming and fit for purpose.
• Taking ownership of guest feedback and complaints, ensuring issues are resolved professionally and using feedback to improve service delivery.
• Ensuring compliance with Health & Safety legislation, charity governance and all relevant statutory requirements.
• Working alongside external advisers and key stakeholders to support the continued success of the organisation.

Skills required

We're looking for an experienced and approachable leader who enjoys being close to the operation while also thinking strategically. You'll be confident leading teams, managing change and building strong relationships with colleagues, Trustees and external partners.

You may already be working as a General Manager, Operations Manager, Hotel Manager, Venue Manager or in another senior leadership role within a service-led environment.

You'll also have:

• Proven experience managing people, developing teams and creating a positive working culture.
• Strong commercial awareness with experience managing budgets and financial performance.
• Excellent communication skills and the confidence to work effectively with staff, Trustees, guests and external stakeholders.
• Strong organisational skills with the ability to prioritise, manage multiple responsibilities and remain calm under pressure.
• Good IT skills and the ability to use business systems confidently.
• Experience overseeing Health & Safety and operational compliance.
• A proactive, hands-on leadership style with the flexibility to support operational delivery when required.
• A professional, honest and reliable approach with a commitment to delivering high standards.

Experience within hospitality would be advantageous, although we also welcome applications from candidates with transferable senior leadership experience gained in other customer-focused or service-led organisations.

Other information

• Circa £45,000, depending on experience.
• Permanent, full-time position working 37.5 hours per week.
• Flexibility is required, including occasional evenings and weekends to meet the needs of the organisation.
• Free on-site parking.

This vacancy is being advertised through KD Recruitment Limited, who are operating as an Employment Agency.

Due to the volume of applications we receive, if you have not heard from us within two weeks, please assume you have not been shortlisted for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and is also committed to protecting your personal data. To read our Privacy Policy, please visit (url removed).