9 jobs found

TECHNICAL SUPPORT MANAGER Future Infrastructure Manager Opportunity Northampton, East Midlands (On Site) c 45,000 + Uncapped Bonus + Benefits Are you a Technical Support Manager, IT Support Manager, Service Desk Manager or Senior Support Engineer looking for the opportunity to step beyond traditional support management and build a career in infrastructure, cloud technology and IT operations? This is a newly created role within a high-growth, technology-driven organisation that is investing heavily in Azure, Microsoft 365, cybersecurity, AI and data. Reporting directly to the Head of Technology, you will play a key role in shaping and scaling the internal support function whilst developing towards broader infrastructure and operational leadership responsibilities. This is not a traditional Helpdesk Manager role. The business is experiencing sustained growth and is investing heavily in technology as a strategic enabler. This newly created position offers the opportunity to build, improve and scale the support function whilst developing your own career towards broader infrastructure, cybersecurity and IT operations leadership. The Opportunity You will lead and develop a team of two Helpdesk Engineers whilst taking ownership of the day-to-day operation of the support function. Alongside team leadership, you will remain hands-on technically, acting as the senior escalation point for more complex issues across Microsoft Azure, Microsoft 365, Entra ID, Intune, Exchange Online, VPN connectivity, endpoint management and business-critical SaaS platforms. You will have the opportunity to introduce structure, improve service levels, strengthen reporting, enhance documentation, improve ticket ownership and help create a highly effective and scalable support function capable of supporting a growing organisation. The role also offers exposure to wider infrastructure and cybersecurity initiatives, including asset visibility, vulnerability management, endpoint security and operational governance. This is an opportunity to influence how technology support is delivered rather than simply maintain existing processes. Key Responsibilities Lead, coach and develop a team of Helpdesk Engineers Act as the senior technical escalation point for complex support issues Support and administer Microsoft Azure, Microsoft 365, Entra ID and Intune environments Manage user onboarding, offboarding and access controls Improve support processes, documentation and service standards Introduce and monitor practical SLAs and performance metrics Produce meaningful reporting on ticket volumes, service performance and recurring issues Support CRM and SaaS platforms including user administration and permissions Contribute to infrastructure, cybersecurity and vulnerability management initiatives Work closely with technology leadership, software engineering and external technology partners About You You may currently be working as a: Technical Support Manager IT Support Manager Service Desk Manager Helpdesk Manager Technical Team Leader Senior Support Engineer Infrastructure Support Engineer IT Operations Lead You will bring strong technical support and Microsoft cloud experience together with a desire to lead, improve and develop. Experience in some or all of the following would be highly beneficial: Microsoft Azure Microsoft 365 Entra ID / Azure Active Directory Microsoft Intune Exchange Online Endpoint Management VPN Technologies SaaS Platforms CRM Systems Cybersecurity or Vulnerability Management Tools Previous Zoho CRM experience would be advantageous but is not essential. More important than specific product experience is the ability to solve problems, improve processes, communicate effectively and take ownership. Why Join? Newly created position with genuine influence and visibility Direct reporting line into the Head of Technology Opportunity to shape and professionalise the support function Exposure to Azure infrastructure, cloud technologies and cybersecurity initiatives High-growth business investing heavily in technology, AI and data Clear progression path towards Infrastructure Management and broader IT Operations leadership Uncapped annual bonus opportunity Supportive, collaborative and ambitious technology team Modern cloud-based technology environment Package c 45,000 basic salary Uncapped annual bonus (typically 5%-15%) Benefits package Long-term career development opportunities If you are looking for a role where you can combine leadership, hands-on technical expertise, service improvement and future infrastructure responsibility within a growing technology-focused business, we would be delighted to hear from you.

Group IT Manager Tamworth (5 days on-site) 60,000 - 70,000 + Holiday + Pension Are you an experienced IT leader looking to take full ownership of a multi-site infrastructure environment while shaping the long-term technology strategy of a growing international organisation? You will oversee day-to-day IT operations including networks, servers, and cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft 365, Azure AD/Entra ID, Intune, Windows Server, VMware, alongside cloud platforms such as Azure, AWS, and GCP. They will have strong networking knowledge covering Cisco, Fortinet, and Ruckus environments, WAN connectivity, network security, backup and disaster recovery solutions, and wider cybersecurity and compliance practices. The role also involves leading and developing a team of skilled engineers and Helpdesk staff, promoting a collaborative culture and driving continuous improvement across the department. This position offers the opportunity to influence technology direction while working within a modern and evolving IT landscape. The Role: Lead IT infrastructure operations across multiple global sites Manage and mentor a team including Helpdesk and 3rd Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience managing teams and driving service improvements Strong understanding of IT security, backup, and disaster recovery Excellent stakeholder management and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.

Network Operations Team Lead Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture. Act as the senior technical escalation point for complex incidents, service requests and network-related issues. Manage the day-to-day operation of network services, ensuring high levels of availability and performance. Commission, maintain and upgrade core network infrastructure across a service provider environment. Plan and implement network changes while minimising operational risk and customer impact. Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues. Develop and maintain technical processes, procedures and knowledge base documentation. Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies. Ensure network documentation remains accurate, detailed and up to date. Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment. Previous experience leading or mentoring technical networking teams. Strong hands-on experience with routing, switching and wireless technologies. Excellent understanding of TCP/IP networking, MPLS and VPLS environments. Extensive experience supporting Juniper networking technologies within a service provider environment. Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors. Experience with network automation, scripting and operational tooling. Knowledge of DDoS mitigation technologies and network security best practices. Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience CCNA and/or CCNP certification. JNCIA-Junos or equivalent networking certifications. ITIL Foundation certification. Degree educated or equivalent industry experience. Experience with network monitoring platforms such as SolarWinds. Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join? Join a growing and ambitious technology organisation with significant investment in its network infrastructure. Lead a skilled technical team within a fast-paced and collaborative environment. Influence operational strategy, service improvements and automation initiatives. Competitive salary, bonus scheme and employee share plan. Private healthcare, pension, life assurance and income protection. 25 days annual leave, increasing with length of service. Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.

Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis. Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site. The ideal candidate will have a minimum of 3 years' experience in an IT support role, ideally working on and managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work. Due to the requirements of the role candidates will be required to drive and have access to their own vehicle. Key Responsibilities: Provide a high level of technical support to a broad range of clients on both dayto-day support tasks and project work, both remotely and on-site Be the first point of contact for clients Act as the escalation point for junior Engineers Solid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switches Knowledge of backup technologies Work towards both individual and team KPIs Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team Key Experience: Minimum of 3 years' experience in a technical support role, confident working up to 2nd Line level Good networking skills, including LAN/WAN connectivity, switches, firewalls and routers Good MS365 knowledge is advantageous Experience with Active Directory, VMware / HyperV Confident acting as the first point of contact for clients, providing a high level of customer service and account management where necessary This is an excellent opportunity for a 2nd line Engineer to join a thriving MSP who are leaders within their field. You will be working with an experienced team of Engineers whilst providing a high level of support to broad range of clients, working on a mixture of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

Vacancy job title: Project Manager - Strategic Remote Access Start Date: ASAP Contract: 3 months (possibility of extension) Location: London (Hybrid) Job description: We are seeking a highly skilled and delivery focused Remote Access Project Manager to lead end to end implementation and optimisation of remote access technologies across a complex, multi domain enterprise environment. This role will oversee projects involving Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT ecosystems, and remote access enablement within FMCG / retail environments, including large scale supermarket operations. The successful candidate will be responsible for driving the delivery of secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities Lead the end to end delivery of remote access programmes, including Azure Virtual Desktop deployments, Zscaler integrations, and secure connectivity solutions across corporate and store environments. Define project scope, milestones, and delivery plans, ensuring alignment with enterprise architecture, security policies, and operational constraints. Coordinate with engineering, security, OT, and network teams to ensure seamless integration of AVD, Zscaler, and IoT/OT connectivity requirements. Oversee readiness assessments for remote access across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholder expectations across technology, operations, retail leadership, and third party vendors, ensuring clear communication and timely decision making. Ensure remote access solutions meet performance, security, and compliance requirements, including identity, device posture, and network segmentation. Develop and maintain project documentation, including RAID logs, delivery plans, architecture alignment packs, and governance artefacts. Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. Collaborate with service management teams to ensure operational readiness, handover documentation, and support models are fully defined. Drive continuous improvement across remote access processes, tooling, and user experience. Essential Skills and Experience Proven experience as a Project Manager delivering complex infrastructure or remote access programmes in large enterprises. Deep expertise in Azure Virtual Desktop, including architecture, deployment, scaling, and operational considerations. Strong knowledge of Zscaler technologies, including ZIA, ZPA, and secure remote access patterns. Experience working with Operational Technology (OT) environments and understanding of the unique security and connectivity challenges they present. Understanding of IoT ecosystems, device onboarding, and secure connectivity patterns. FMCG or retail experience, ideally within supermarket or high volume store environments. Strong stakeholder management skills, with the ability to influence senior leaders, technical teams, and operational stakeholders. Prince2, PMP, or equivalent project management accreditation. Excellent communication skills, with the ability to translate technical concepts for non technical audiences. Demonstrated ability to manage multiple workstreams, dependencies, and cross functional delivery teams. Strong understanding of identity, access, and security principles relevant to remote access and cloud based environments. Desirable Skills Experience delivering remote access solutions across multi domain Active Directory or hybrid identity environments. Familiarity with Entra ID, conditional access, and device compliance frameworks. Knowledge of network segmentation, zero trust principles, and secure access architecture. Experience working with store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of data governance, compliance, and audit requirements in regulated or retail environments. Exposure to automation, scripting, or API driven configuration for remote access platforms. Experience working with third party managed service providers in large scale technology programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.