Admin Executive (Ombudsman Sponsorship Executive)

Ombudsman Sponsorship Executive

Location: Glasgow (Hybrid Working)

Contract: 12-Month Fixed-Term/Secondment Opportunity

Salary: £206 daily (inside IR35)

About the Role

We are looking for a highly organised and motivated Ombudsman Sponsorship Executive to support the governance and oversight of an independent dispute resolution service.

This is an excellent opportunity for someone seeking to build experience in governance, stakeholder engagement, project coordination, performance monitoring and policy support. Working within a collaborative team, you will help ensure the effective delivery of services while contributing to a range of strategic and operational activities.

Key Responsibilities

• Support the monitoring of service delivery against agreed objectives and performance measures.
• Produce management information, reports and updates for senior colleagues.
• Maintain governance and project management tools, including risk registers, action trackers, programme schedules and issue logs.
• Manage stakeholder enquiries, ensuring requests are handled effectively and escalated where appropriate.
• Maintain shared inboxes, records and information repositories.
• Coordinate meetings and governance forums, including agenda preparation, meeting logistics, minute taking and action tracking.
• Support compliance reviews, assurance activities and audits through information gathering, analysis and reporting.
• Conduct research and data analysis to support policy development and decision-making.
• Provide project and administrative support across a range of initiatives as required.

About You

You will be an organised and adaptable professional with strong communication and stakeholder management skills. You will be comfortable managing multiple priorities, working collaboratively and delivering high-quality outputs within agreed timescales.

Essential Skills and Experience

• Experience providing administrative, governance or project support in a professional environment.
• Strong organisational skills and excellent attention to detail.
• Experience coordinating meetings, maintaining records and tracking actions.
• Ability to analyse information and present findings clearly and concisely.
• Excellent written and verbal communication skills.
• Experience building and maintaining effective working relationships with a range of stakeholders.
• Ability to manage competing priorities and deliver results to tight deadlines.
• Proficiency in Microsoft Office applications and information management systems.

What You'll Gain

This role offers valuable experience across a variety of disciplines, including:

• Governance and oversight
• Stakeholder engagement
• Contract and performance management
• Regulatory compliance and assurance
• Policy and research support
• Project and programme coordination
• Data analysis and reporting

You will join a supportive and professional environment where you can develop your skills, broaden your experience and contribute to work that delivers meaningful outcomes for consumers and stakeholders.

Why Apply?

This is an excellent opportunity for someone looking to develop a career in governance, regulation, policy, project management or stakeholder engagement. If you are proactive, organised and enjoy working in a varied and collaborative role, we would welcome your application.

y has arisen for an organised and motivated professional to join a team responsible for the strategic oversight of an independent Ombudsman service. Working from the Glasgow office, you will support governance, stakeholder engagement, project delivery and performance monitoring activities, helping to ensure a high-quality service for consumers and industry stakeholders