418 jobs found

Job Description: Environmental Health Officer To undertake housing complaint work, regulation of housing standards and HMO licencing within Divisional policies and programmes and to meet statutory responsibilities. To undertake specific responsibilities regarding the licensing and regulation of Mobile Home Sites. To give advice and assistance to members of the public, trade and commerce in matters related to Environmental services in general. To undertake cross Divisional work as required. SUMMARY OF RESPONSIBILITIES AND DUTIES: Environmental Health Officer To investigate all relevant service requests in accordance with divisional procedures and ensure that remedial action is undertaken. To specifically carry out housing inspections and take enforcement action where necessary in accordance with relevant legislation. To carry out proactive and reactive inspections of properties in the area to identify unsatisfactory housing conditions and to prepare and serve statutory notices within delegated responsibilities and attend court where necessary. Provide advice to members of the public, tenants, landlords, businesses and other relevant groups to assist in compliance with legislation. To participate in the work involved in formulating and implementing the private sector housing strategy and to take the lead in parts as requested. To attend relevant meetings inside and outside the authority as the divisional representative with persons from a range of levels. Foster good relationships with other Officers in the Department, the London Fire Brigade, Housing Associations, Voluntary Agencies, etc, working with the same clients. Prepare, serve and enforce statutory notices within delegated responsibilities, prepare cases for legal proceedings in consultation with Line Manager and attend court where necessary. Provide specialist technical support and advice within the Division and to other authority departments as required. Provide expert EH advice on Planning Applications Consultations. To maintain accurate records of the activities undertaken to address complaints on the authority's Uniform IDOX document management system / complaints database. Undertake relevant promotional work and talks to residents and organisations as required. Maintain a current knowledge of relevant specialisms and to undertake further training as required. Take part in the training and instruction of trainees in the specialist areas of responsibility. To help formulate and participate in cross-Divisional work as required. Any other duties as necessary to maintain the efficiency and effectiveness of the service. A degree of flexible working including some work out of office hours.

Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Principal Enforcement Officer Housing (HHSRS Specialist) Location: London Bridge (Hybrid 3 days in office) Rate: £50 per hour We are seeking a highly experienced Principal Enforcement Officer with a strong background in housing standards and enforcement. This is a critical role requiring an expert who can operate confidently at a senior level and handle complex, high-risk cases. Key Responsibilities: Carry out detailed property inspections in line with HHSRS requirements Prepare and issue enforcement notices under the Housing Act 2004 Develop comprehensive schedules of work Lead on high-level enforcement action, including prosecutions and Civil Penalty Notices (CPNs) Prepare prosecution bundles and represent the authority as a witness in court and/or at First-tier Tribunal (FTT) hearings Manage challenging situations with professionalism, demonstrating strong conflict resolution skills Essential Requirements: Extensive experience conducting HHSRS inspections Proven track record of serving enforcement notices and taking formal legal action Strong experience preparing prosecution cases and attending court or tribunal hearings Demonstrable experience issuing CPNs Excellent conflict management and stakeholder handling skills This is a demanding role suited to a seasoned professional who is confident working autonomously and making high-level enforcement decisions. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Programme Officer Ready to turn insight into action and create lasting global impact? Apply now and be part of a movement working to end homelessness. Locations: London Salary: £40,000 per annum Closing Date: 09 July, 2026 Employment Type: Permanent Hours: 37.5 per week About the Role Help drive a global movement to end homelessness. As a Programme Officer , you'll play a key role in expanding the international 13 Houses Campaign-working across countries, cultures, and communities to develop impactful housing initiatives and strengthen global advocacy. You'll support project design and delivery, carry out due diligence and monitoring, and help bring compelling stories to life through high-quality content and communications that influence change. This role is ideal for someone with experience in project management and advocacy , who thrives in a collaborative, fast-paced environment. You'll bring strong analytical skills, attention to detail, and the ability to manage multiple priorities-from supporting funding applications and reporting, to delivering events and engaging stakeholders worldwide. Confident communication, relationship-building, and storytelling skills are essential, alongside a commitment to values-led, inclusive work that respects diverse perspectives. Please note that this job opportunity is offered as a full-time ( 37.5 hours a week ), permanent role. Key Deliverables • Lead the delivery of FHA's advocacy strategy and support Vincentian Family members to develop and strengthen their advocacy capacity. • Reach out to and communicate with branches of the Vincentian Family across the globe to support the expansion of the 13 Houses Campaign. • Provide application support to potential 13 Houses projects, carry out due diligence, manage monitoring and evaluation. • Identify compelling stories and produce high-quality written content for our bulletins, website articles, and other publications. • Assist with the planning, administration and delivery of international conferences and webinars. What we are looking for from you - Person Specification When completing your application form please address all the points set out below. Core skills and attributes Essential • Two years of experience in project management and advocacy. • An interest in maintaining or developing a career in global homelessness. • An understanding of, commitment to and willingness to advocate for Vincentian values and the Depaul Group. • Capacity for team work as well as independently. • Proficient in other languages (written and verbal), preferably in French, Spanish or Portuguese. • Experience of working successfully with operations teams to prepare funding bids, applications and reports for projects. • Understanding of measuring outcomes and impact of projects and programmes. • Great attention to detail including proof reading skills. • Excellent interpersonal skills and ability to build relationships internally and externally, being confident working with a diverse range of cultures and languages. • Experience designing, implementing and delivery advocacy strategies. • Ability to interpret and analyse numerical and statistical data including financial monitoring. • Experience of providing reports and presenting information to multiple stakeholders. • Strong writing and storytelling skills. • Experience in content creation or a related field is preferred. • Understanding of social media platforms. • Understanding of due diligence in the context of grant applications. • Highly computer literate and skilled with Word, PowerPoint, Outlook and Excel. • Excellent administrative skills. • Excellent time management skills with the ability to multitask and prioritise independently. • Ability to work under pressure, taking initiative to ensure timely and effective achievement of core work objectives. • Excellent communication skills in spoken and written English. • Flexible and willing to work outside normal working hours when required. • Able to undertake international travel (3-4 weeks a year). • A respect for staff and clients within the organisation and external partners. • Commitment to working within an environment that promotes Equal Opportunities and has regard for the Health and Safety of others. Desirable • Experience working or volunteering in an international network. • Technical skills to run events. • Knowledge of homelessness. • Volunteering experience. What You'll Receive • Tailored training and development • Flexible working options where suitable • 26 days annual leave, rising with service • Family friendly leave policies • Pension scheme with employer contributions up to 7% • Employee Assistance Programme with 24/7 GP access • Discounts across retail, travel, food, fitness and more • Cash health plan for you and your family • Death in service benefit • Access to legal and practical support Safer Recruitment Depaul International (DPI) is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul - a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul's belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we're united by our shared values and mission to end homelessness. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

We're currently working with a well-established Local Authority in Kent that we've known for a number of years. They've got a really supportive team and a good working culture. They're looking for an experienced Housing Allocations Officer to join them on an initial 3-month contract. The role has previously been fully remote, but any office presence you can do will be beneficial! Key responsibilities: Assessing and processing Housing Register applications in line with the Allocations Scheme Verifying applications and making eligibility and banding decisions Managing cases end-to-end, from application through to allocation Requirements: Recent experience in Housing Allocations Strong understanding of Allocations Schemes and legislation Experience using Huume The rate is 27-30 per hour, depending on experience. Interviews are planned for early next week, so quick availability would be ideal. If this sounds of interest, please send your CV to (url removed) and we can line up a time to speak.

Housing Support Officer (HSO) Location: Grantham Salary: 29,120 per annum Hours: 40 hours per week About the Role We are seeking a motivated and compassionate Housing Support Officer to support residents in supported accommodation. You will help individuals sustain their tenancies, build independence, and access essential services, while ensuring properties are safe and well managed. A full UK driving licence and access to a vehicle is essential. Key Responsibilities Provide one-to-one, face-to-face support to residents, including budgeting, benefits, and daily living skills Carry out regular reviews, risk assessments, and support planning Deliver crisis intervention and respond to safeguarding concerns Support access to external services such as healthcare, employment, and training Conduct property inspections and report maintenance or safety issues Assist with tenant move-ins, inductions, and void management Maintain accurate records and respond to tenancy issues or low-level ASB Ensure compliance with safeguarding, housing legislation, and service standards What We're Looking For Experience in supported housing or working with vulnerable adults Knowledge of housing, benefits, and safeguarding Strong communication and organisation skills Ability to manage a caseload effectively Enhanced DBS (or willingness to obtain) Full UK driving licence and access to a vehicle Desirable: Level 3 qualification in Health & Social Care or Housing Experience in homelessness or support services Apply Now Join a service that makes a meaningful difference in people's lives every day.

Your new company A well-established and community-focused housing provider is seeking an experienced Housing Officer on a temporary basis to support customers across a varied housing patch. The organisation is committed to delivering excellent tenancy and estate management services, ensuring communities remain safe, sustainable, and well maintained. The role offers a mix of community-based, office, and home working, with a strong focus on customer engagement and partnership working. Your new role As a Housing Officer, you will deliver a comprehensive housing management service, managing a range of tenancies and estate-related responsibilities. This will include tenancy sustainment, anti-social behaviour case management, safeguarding, estate inspections, customer signposting, and supporting sustainable communities through proactive intervention. You will work closely with customers, contractors, local agencies, and internal teams to resolve issues effectively, support vulnerable tenants, and maintain a visible presence within neighbourhoods. The role will also involve carrying out tenancy checks, supporting new tenancy sign-ups, managing abandoned properties, and assisting with community engagement initiatives. What you'll need to succeed To be successful in this role, you will need previous experience in housing management. You should have a strong understanding of tenancy management, safeguarding, anti-social behaviour, and estate management principles. Excellent communication and relationship-building skills are essential, alongside the ability to manage a diverse caseload and work collaboratively with external agencies and internal stakeholders. You will also need to be proactive, organised, and confident in dealing with challenging situations whilst maintaining excellent customer service standards. What you'll get in return In return, you will have the opportunity to join a respected housing organisation that places a genuine emphasis on community impact and customer service. You will benefit from flexible hybrid working, a varied and rewarding workload, and the chance to make a positive difference within local communities. This role will pay an hourly rate of 23 - 28 per hour and is a full-time 3-month temporary role. This is an excellent opportunity for an experienced housing professional looking to further develop their career within a supportive and values-driven environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Temporary Accommodation Officer to play a pivotal role in our Homelessness Service in London. Sounds great, what will I be doing? Manage a frontline caseload of individuals and families who are homeless, at risk of homelessness, or living in temporary accommodation, delivering tailored assessments, action plans, and practical interventions to secure and sustain stable housing. Work collaboratively with landlords, housing providers, statutory and community agencies to coordinate support, prevent tenancy breakdown, promote independence, and achieve positive outcomes while maintaining accurate case records and meeting contractual performance targets. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Strong knowledge of housing and homelessness issues, with experience supporting people facing complex challenges in a fast-paced, target-driven environment. Excellent case management, communication, negotiation, and relationship-building skills are essential, alongside the ability to manage competing priorities, coordinate multi-agency support, maintain accurate records, identify safeguarding concerns, and deliver solution-focused, person-centred support that promotes long-term housing stability and independence. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are currently recruiting for an experienced Housing Support Officer to join a supported housing provider in Leicester on a temporary basis. This role is ideal for a housing professional with experience within social housing and supported housing environments, who can effectively balance tenancy management responsibilities with resident support. Key Responsibilities of a Housing Support Officer: Managing a caseload of residents within supported housing schemes. Delivering tenancy sustainment support to help residents maintain successful tenancies and achieve greater independence. Conducting property inspections, health and safety checks, and estate visits. Carrying out tenancy sign-ups, reviews, and ongoing tenancy management activities. Providing occasional 1-to-1 support sessions with residents to assess needs, monitor progress, and encourage positive outcomes. Supporting individuals with medium-level support needs, including those affected by: Mental health issues Drug and alcohol misuse Homelessness and housing instability Social exclusion and complex needs Identifying safeguarding concerns and making appropriate referrals where required. Working closely with support agencies, local authorities, healthcare professionals, and community organisations. Managing low-level anti-social behaviour cases and tenancy breaches in line with policy and procedure. Maintaining accurate records, support plans, risk assessments, and case notes. Essential Requirements: Previous experience working as a Supported Housing Officer, Housing Officer, Tenancy Support Officer, or similar role. Proven experience within a social housing or supported housing setting. Strong understanding of tenancy management, tenancy sustainment, and housing support. Experience conducting property inspections and resident welfare visits. Experience supporting vulnerable adults with mental health challenges, substance misuse issues, or other complex support needs. Knowledge of safeguarding procedures and relevant housing legislation. Excellent communication, interpersonal, and case management skills. Ability to work independently and manage a varied caseload What's on Offer: 28 hours per week Short term temporary cover open for extension Opportunity to work with a very reputable housing assocaiton Immediate start available If this Housing Support Officer role is of interest, please apply or contact (url removed)

Technical Licensing Officer Selective Licensing Team We re recruiting a Technical Licensing Officer to join the Selective Licensing Team of the borough s Selective Licensing scheme that launched in January 2026. This Technical Licensing Officer role is open to candidates with a strong administrative background. The council is happy to train and develop administrators into the Technical Licensing Officer position, providing full support on licensing legislation, processes, and systems. As a Technical Licensing Officer , you ll play a key role in the day-to-day delivery of the Selective Licensing scheme, helping ensure landlords and managing agents meet their legal responsibilities and that residents live in safe, well-managed homes. Key Responsibilities Technical Licensing Officer As a Technical Licensing Officer, you will: Assess, process, and determine Selective Licensing applications (full training provided) Manage an active caseload, ensuring statutory and service deadlines are met Use digital systems and data tools to maintain accurate and accurate records and produce reports Communicate effectively with landlords, tenants, and partner agencies to promote compliance Support inspections, enforcement activity, and housing standards improvement work where required About You Technical Licensing Officer We re looking for a Technical Licensing Officer who has: Experience in an administrative, office-based, or case management role Confidence using IT systems, databases, and Microsoft Office Strong organisational skills and the ability to manage competing deadlines Excellent written and verbal communication skills A professional, resident-focused approach An interest in housing, regulation, or public sector work (desirable, not essential) Why Apply for the Technical Licensing Officer Role? Full training provided to develop you as a Technical Licensing Officer Opportunity to work on a new Selective Licensing scheme Clear progression into a technical housing and licensing career Supportive local authority team environment

Compliance Contract Officer - Heating Location: Home working client located in London Job Type: Temp 4 to 6 months Hourly Rate: 34 per hour (Umbrella) About the Roles: We are seeking a contracts Officer for a large housing association based in London. This role is crucial for ensuring that all compliance and asset management standards are met and maintained according to regulatory requirements. Monitor and manage contracts related to compliance services. Liaise with contractors and internal teams to coordinate compliance activities. Conduct regular reviews and audits of compliance processes. Manage and resolve compliance issues, implementing corrective actions as necessary. Report on compliance status to senior management. Act as contract liaison, ensuring legal and contractual standards are maintained. Hold regular contract meetings and manage day-to-day liaison with contractors. Track all actions related to servicing schedules and repairs. Manage compliance targets and integrate a robust suite of KPIs to drive service delivery. Required Skills & Qualifications: Proven experience in contract management and compliance, preferably within the housing sector. Strong understanding of compliance regulations and standards. Excellent organisational skills. Ability to work independently and manage multiple tasks simultaneously. Strong communication and interpersonal skills, effective with contractors, team members, and senior management. Proficiency in IT systems relevant to contract management and compliance reporting. Application Process: To apply for either the Contract Officer - Compliance Services or the Asset Management role, please submit your CV detailing your relevant experience and why you are interested in the role.

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.

We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 53,820 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.

Outreach and Sustainment Officer (Housing) Location: East London Contract: 3-Month Ongoing Contract Hours: 36 Hours per Week (Flexible Working Pattern) Rate: 24.12 per hour Umbrella About the RoleWe are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living. Key Responsibilities Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping. Carry out assessments of individuals' housing, support, and welfare needs. Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services. Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy. Develop person-centred support plans focused on improving long-term outcomes. Work collaboratively with internal teams and external partner agencies to coordinate effective support. Conduct welfare and safety checks, ensuring risks are identified and managed appropriately. Maintain accurate case records and ensure all work complies with relevant policies and procedures. About YouTo be successful in this role, you will have: Experience working with people experiencing homelessness, rough sleeping, or complex needs. Knowledge of housing legislation, homelessness services, and safeguarding practices. Experience carrying out support needs and risk assessments. A trauma-informed, person-centred approach to supporting vulnerable individuals. Excellent communication and relationship-building skills. The ability to work independently while managing a varied caseload. Strong organisational skills and experience maintaining accurate case records. If you're passionate about supporting vulnerable people and have experience within housing, homelessness, or outreach services, we'd love to hear from you. Apply today!

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)

4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Our client, within the Highways sector, is seeking an organised and proactive EV Support Officer to join their Transport Planning and Policy team. This contract role offers an excellent opportunity to contribute to the delivery of electric vehicle charging infrastructure while supporting resident engagement, site selection, consultation, reporting, and programme delivery. Key Responsibilities: Responding to resident enquiries and providing clear, customer-focused communication about EV charging Supporting desktop site reviews, site selection, and delivery planning for EV charge point locations Coordinating consultation notices, reviewing consultation responses, and preparing clear draft responses Preparing records of decision and supporting documentation, including accurate cross-referencing of consultation evidence and site information Coordinating Department for Transport and internal programme reporting Supporting Housing Revenue Account estate-based EV charging sites, licence agreements, and wider project management activity Job Requirements: Experience in electric vehicle charging points and electric vehicles Strong organisational skills Effective written and verbal communication skills Ability to manage a varied workload to tight deadlines Confidence in working with technical information, project records, consultation material, and IT systems A proactive, flexible, and customer-focused approach to service delivery Experience or knowledge of electric vehicle charging infrastructure would be an advantage If you are an organised and proactive individual with a passion for supporting electric vehicle infrastructure and have the necessary experience, we would love to hear from you. Apply now to join our client's dynamic and dedicated team.

HMO Licensing Officer West London (Hybrid) 20- 25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract . If you're searching for HMO Licensing jobs , Licensing Officer jobs , HMO Licensing Officer jobs , Housing Licensing jobs , or Local Authority Licensing jobs , this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer , you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer , Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract 20- 25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing team If you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to (url removed) Interviews are taking place next week.