International Administrator

We are recruiting for an International Administrator for our client based in Bromsgrove on a Full-time and Permanent Office-based role.

• Salary: 25,000 to 26,000 per annum depending on experience
• Hours: Monday to Friday, 09:00-17:00, with a 30-minute lunch break.
• Holiday: Up to 29 days depending on length of service, plus bank holidays.
• Pension: Employer pension contributions through auto-enrolment.
• Job type: Full-time, permanent, onsite.
• Benefits include flexible working hours with approval, additional annual leave for long service, a birthday day off, staff frame allowances after 3 months, free on-site parking, and an Employee Wellness Programme.

As an International Administrator, you will be the primary point of contact for global customers, ensuring smooth communication. From initial enquiry through to order fulfilment, you will help ensure customers receive timely updates, accurate information, and solutions.

• Support international travel with the Sales Team through appointment booking, logistics planning, and customer management.
• Handle customer enquiries, orders, and requests from international clients with professionalism and efficiency.
• Ensure timely communication and resolution of queries relating to shipments, product specifications, and order processing.
• Coordinate with logistics teams to track international orders and provide clear updates to customers.
• Manage customer accounts, ensuring accurate documentation and adherence to export compliance regulations.
• Support customers with returns, exchanges, and troubleshooting queries while maintaining brand integrity.
• Collaborate with internal departments to optimise processes and improve overall customer satisfaction.
• Provide feedback and insights to improve service quality and enhance customer experiences.

• Previous experience in customer service, ideally within an export or international trade environment.
• Strong working knowledge of Sage 200, Microsoft Office software, particularly Excel, and Adobe.
• Excellent communication skills with a professional, customer-centric approach.
• Ability to handle enquiries with patience, empathy, and effective problem-solving skills.
• Familiarity with international logistics, shipping documentation, and export regulations would be advantageous.
• French or Italian language skills are desirable but not essential.
• Excellent organisational skills with strong attention to detail and accuracy.

If you are organised, customer-focused, and confident supporting international customers, we would love to hear from you. For further information please contact Rebecca on (phone number removed)
S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.