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hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Business Analyst - Senior Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Senior Consultant) , you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards , including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working . Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience To succeed in this role, you'll need experience as a Business Analyst and be able to demonstrate with tangible examples that you can: • Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. • Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. • Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation. • Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. • Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences. • Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. • Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements. • Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. • Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. • Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. • Worked on major transformation programmes and/or across multiple project workstreams. • Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively. • Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards , including passing service standard assessments at different stages is highly desirable . If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills In addition to business analysis skills, there are essential core skills you'll need to be an Opencast consultant. You'll need to demonstrate how you: • Contribute to improving ways of working and driving continuous improvements within your teams. • Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. • Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. • Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. • Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. • Support Opencasts growth plans, by providing case studies and updates into the relevant forums of your project work. • Support other team members to help them overcome their own challenges, providing coaching and/or mentoring support. • Proactively pursue feedback to improve your own work and behaviours and driving a culture of continuous improvement in your team. • Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £60,000 - £65,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

A well-established international specialty insurance organisation is expanding its finance systems capability following continued growth and investment in reporting, data and automation. This creates an excellent opportunity to join a complex, data-led environment where finance technology is central to business planning, performance reporting and commercial decision-making. They are seeking a Financial Systems Analyst with advanced IBM Planning Analytics (TM1) expertise. You will combine hands-on TM1 development and support with process improvement, stakeholder engagement and the delivery of finance-systems change. This is not solely a business-as-usual support role: you will also lead defined projects and workstreams from initial requirements through implementation and user adoption. WHAT'S ON OFFER: A visible role supporting business-critical planning, reporting and decision-support systems. Genuine ownership of IBM Planning Analytics (TM1) development, support and continuous improvement. The opportunity to deliver change across Finance, Underwriting and Technology rather than focusing only on routine support. Exposure to business-transformation, automation, data-quality and finance-technology initiatives. Hybrid working, with three days in the London office and two days working remotely. If you are a Financial Systems Analyst, TM1 Developer or Planning Analytics specialist who combines strong technical capability with a solid understanding of finance, controls and stakeholder needs, we would like to hear from you. Please apply with an up-to-date CV outlining your IBM Planning Analytics (TM1) development and finance-systems experience THE ROLE: The Financial Systems Analyst will support the development, administration and continuous improvement of financial models, management-information solutions and associated data processes, with IBM Planning Analytics (TM1) at the centre of the technology landscape. Working closely with Finance, Underwriting and Technology teams, you will help maintain controlled, scalable and reliable systems that provide decision-makers with accurate information. You will develop TM1 models and reports, resolve user issues, improve data quality and automation, and ensure that systems and processes continue to meet governance, audit and financial-control requirements. You will also take ownership of discrete change initiatives, translating business needs into practical solutions and managing requirements, design, testing, implementation, documentation and adoption. The position reports to the senior leader responsible for Business Management Information and follows a hybrid working pattern of three days per week in the London office and two days remotely. KEY RESPONSIBILITIES: • Support, administer and enhance finance systems, with primary responsibility for IBM Planning Analytics (TM1), financial models, management reporting and related data processes. • Develop and improve TM1 models, reports and processes using Rules, Feeders and TurboIntegrator (TI). • Complete recurring operational activities including model roll-forwards, data reconciliations, snapshots and scheduled administration tasks. • Provide first- and second-line support to finance-systems users, investigating incidents and resolving requests within agreed service levels. • Partner with Finance, Underwriting and Technology stakeholders to prioritise and deliver system enhancements. • Support wider finance applications, system interfaces, data feeds and integration processes. • Lead defined projects and workstreams through requirements gathering, solution design, testing, implementation and user adoption. • Identify and deliver improvements to reporting, automation, controls, data quality and business processes. • Protect system governance and data integrity in line with internal policies, audit requirements and data-governance standards. • Create clear system documentation, operating procedures and training materials, and provide practical support to users. • Contribute to wider business-transformation and technology-change programmes, as well as ad hoc analysis and strategic initiatives. REQUIRED - SKILLS/EXPERIENCE: • Advanced knowledge of IBM Planning Analytics (TM1), gained in a hands-on development and support environment. • Demonstrable TM1 development experience covering Rules, Feeders, TurboIntegrator (TI) processes and model design. • Strong SQL capability, including querying, data analysis and technical troubleshooting. • Experience supporting, developing and maintaining finance systems, reporting solutions and associated data processes. • A sound understanding of financial controls and financial or management-accounting principles. • A recognised accountancy qualification, or equivalent expertise gained through relevant professional experience. • Advanced Microsoft Office skills, particularly Excel. • Strong analytical, problem-solving and decision-making skills, with the ability to communicate clearly and influence stakeholders across Finance and Technology. • A commercial, delivery-focused approach, together with the resilience and adaptability to work effectively in a changing environment. DESIRABLE - SKILLS/EXPERIENCE: • Experience gained within insurance, reinsurance or another regulated financial-services environment. • Experience delivering user training and producing clear supporting documentation. • Knowledge of data warehouses, interfaces and data-integration processes. • Exposure to SunSystems and Vision Q&A. • Experience with reporting and data-visualisation tools such as Power BI. • Previous responsibility for leading small projects or defined workstreams.

Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Information Security Analyst - Audit & Compliance ISO27001, SOC2, PCI-DSS, NIST, GDPR London (Barbican). Hybrid. 2 days a week onsite. Up to 100k plus 8% bonus, pension, private medical etc We're working with a global technology partner to find a certified Information Security Analyst. This is a fantastic opportunity to join a company that's setting the highest standards in cybersecurity and security compliance. You'll play a key role in ensuring compliance with leading security frameworks, preparing for and conducting audits, and contributing to security operations. You'll be joining a collaborative, ambitious team where there are genuine long-term career prospects and endless opportunities to develop. The Role Lead and conduct internal audits across ISO 27001, GDPR, DORA, Cyber Essentials & more. Prepare teams for external audits and manage the audit process end-to-end. Monitor changes in compliance frameworks and maintain alignment. Support the Cyber Security Operations Centre (CSOC) in incident monitoring and response. Develop and maintain policies, procedures, and security documentation. Collaborate with IT & Security teams to identify and remediate vulnerabilities. What We're Looking For Strong knowledge of audit & compliance frameworks (ISO 27001,SOC2, PCI DSS, Cyber Essentials) Experience with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. Hands-on experience with internal/external audits and compliance assessments. Relevant security/audit certifications (CISA, CISM, CISSP, ISO 27001 Lead Auditor, Cyber Essentials Assessor, or equivalent). Eligible for UK Security Clearance. What's In It For You? Salary approx 100,000 + 8% Bonus, Pension, Healthcare, Flexi-Working and much more. Hybrid working (2 days in the London office). Excellent long-term career growth with a global organisation. Hit apply to upload your CV Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Financial Planning Analyst Permanent Job £40,000 Hybrid Working (2 days per month in the Manchester City Centre office) 37 hours per week (will consider from 30 hours for the right person) Are you looking to move beyond traditional management accounting and into a role where you can influence decision-making, build stakeholder relationships and shape future financial planning? Our client, a large and highly respected social enterprise, is looking for a Financial Planning Analyst to join their growing Financial Planning & Analysis team. This is an excellent opportunity for a commercially minded finance professional who enjoys analysing data, forecasting future performance and working closely with operational stakeholders. You'll have the chance to develop your skills within a supportive team and add immediate impact with the work you will be doing. What you'll be doing: Producing financial forecasts and supporting the budgeting process. Analysing financial performance and providing meaningful insight to support decision-making. Supporting monthly and quarterly commissioner reporting and cost analysis. Developing and maintaining cashflow forecasts. Working with operational managers to understand financial performance and future risks. Supporting the preparation of financial models for tenders and business opportunities. Producing financial reports, commentary and recommendations. Contributing to a busy and growing area of the business with multiple funding streams and reporting requirements. What we're looking for: Experience within management accounts, financial analysis, business partnering, FP&A or a similar finance role. Strong analytical skills with the ability to interpret data and identify trends. Someone who enjoys looking forward through forecasting and planning rather than focusing solely on historical reporting. Confident communicator who can build relationships with a range of stakeholders, including senior managers. Strong Excel skills and attention to detail. A proactive and positive approach with the confidence to challenge appropriately when required. Ideally studying towards an accounting qualification, although this is not essential. Why apply? Excellent opportunity to develop a career within Financial Planning & Analysis. Work for a values-led organisation that makes a genuine difference to communities. Hybrid working with only two office days per month. Supportive and growing team environment. Exposure to senior leadership and strategic decision-making. Genuine long-term career progression opportunities. We're looking for someone with the right attitude and personality as much as technical finance experience. The successful candidate will be comfortable building relationships, asking questions and working with senior stakeholders while remaining hands-on with the detail. To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

We re Hiring: Senior Cyber Security Analyst Corsham I m currently looking for a Senior Cyber Security Analyst to join our SOC team at Computer Network Defence Ltd (CND). This is a key hire within our MSSP Security Operations Centre, offering the opportunity to take a lead role in incident analysis, client engagement, and mentoring junior analysts, while shaping how the SOC continues to evolve. The Role As a Senior Cyber Security Analyst, you will support the SOC Team Lead and play a central role in monitoring, triaging, and investigating security events across a range of client environments. You ll be working across SIEM platforms, vulnerability management tools, threat intelligence sources, and network telemetry to deliver effective detection and response. You will also take on client-facing responsibilities, presenting findings, trends, and insights, as well as contributing to reporting and continuous improvement within the SOC. Key Responsibilities Monitor, triage and investigate security alerts across multiple platforms Conduct in-depth incident analysis and support ongoing client investigations Act as deputy to the SOC Team Lead when required Review and assess escalated Tier 2 alerts for urgency and impact Deliver weekly and monthly reporting to clients and stakeholders Communicate security findings and trends directly to clients Support vulnerability management analysis and remediation efforts Lead false-positive reduction and SIEM tuning activities Mentor and support development of Tier 1 and junior analysts Contribute to SOC process improvement and operational efficiency Participate in incident response activities as part of the wider team Lead internal SOC initiatives and projects where required Create and deliver presentations for clients and internal teams What We re Looking For Strong experience within a SOC or cyber security operations environment Proven ability to investigate and analyse complex security incidents Experience with SIEM platforms, threat intelligence, and security tooling Strong stakeholder and client communication skills Ability to mentor and develop junior team members Proactive approach to problem-solving and continuous improvement Good understanding of current cyber threats, tactics and trends Package & Details Location: Isle of Man (relocation package)/Corsham Hours: 37.5 hours per week, plus on-call rota Working pattern: Monday to Friday, 09 00 (early Friday finish at 16:00, workload permitting) Clearance: SC Cleared This is a great opportunity for someone looking to step into a more senior, visible role within a growing SOC, with real influence over both technical delivery and team development.

About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.

About Scrumconnect Consulting Scrumconnect Consulting is a leading digital transformation consultancy delivering innovative solutions across the UK public sector. We specialise in Agile delivery, digital services, cloud transformation, data, and user-centred design, helping organisations build scalable and impactful digital products and platforms. We are currently seeking an experienced Senior Data Analyst to support the design and development of reporting dashboards and analytics for CAF and risk reporting tools within a major digital transformation programme. Job Summary We are looking for a highly skilled Technical Lead with strong expertise in Python, Django, and modern web application architecture. The ideal candidate will be responsible for leading development teams, designing scalable Back End systems, and driving end-to-end technical delivery for enterprise-grade applications. The candidate should have hands-on experience with GOV.UK Frontend, authentication and authorization frameworks such as OIDC/OAuth, containerization technologies, and relational databases like PostgreSQL. Key Responsibilities Lead the design, development, and deployment of scalable web applications using Python and Django. Provide technical leadership and mentorship to development teams. Architect secure and high-performing Back End systems and APIs. Implement authentication and authorization mechanisms using OIDC/OAuth. Develop and maintain responsive user interfaces using GOV.UK Frontend standards and components. Collaborate with cross-functional teams including Product, DevOps, QA, and Architecture teams. Ensure code quality through reviews, best practices, and automated testing. Design and optimize PostgreSQL database schemas and queries. Manage containerized deployments using Docker. Participate in solution design, estimation, and technical planning activities. Drive CI/CD adoption and engineering best practices. Required Skills Strong experience in Python and Django framework. Hands-on experience with GOV.UK Frontend framework and accessibility standards. Strong understanding of OIDC and OAuth 2.0 authentication mechanisms. Experience with RESTful API development and microservices architecture. Proficiency in Docker and containerized application deployment. Strong knowledge of PostgreSQL database design and optimization. Experience with Git, CI/CD pipelines, and Agile development methodologies. Good understanding of application security and performance optimization. Excellent troubleshooting and problem-solving skills. Preferred Qualifications Experience working in government/public sector digital transformation projects. Exposure to cloud platforms such as AWS, Azure, or GCP. Familiarity with Kubernetes and infrastructure automation tools. Experience with Front End technologies such as HTML, CSS, JavaScript, and React (preferred). Strong communication and stakeholder management skills Diversity & Inclusion At Scrumconnect Consulting, we are committed to building an inclusive workplace where diversity is valued and everyone is empowered to succeed. We welcome applications from candidates of all backgrounds, experiences, and perspectives, and we are dedicated to fostering a culture of equality, respect, and collaboration.

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale. Key Responsibilities: Performance Leadership & Strategic Measurement Lead and embed performance analysis across complex services or delivery areas Design and implement performance measurement frameworks, including KPIs and user-focused metrics Ensure alignment with Government Digital Service (GDS) standards and best practices Establish and maintain high-quality performance analytics standards Insight Generation & Decision Support Analyse data from multiple sources (user, service, and operational data) to generate actionable insights Translate complex data into clear narratives, dashboards, and recommendations Support teams in designing and iterating services with measurable outcomes Collaboration Across Digital Teams Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists Provide guidance on measurement strategies and interpretation of results Support decision-making in complex and ambiguous environments Capability Building & Leadership Coach and mentor analysts, ensuring quality and consistency in outputs Contribute to and lead communities of practice within performance analytics Define and promote standards, tools, and best practices Required Skills & Experience: Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics Proven ability to generate insights from multiple data sources and provide data-driven recommendations Strong stakeholder management and influencing skills, including engagement with senior leadership Excellent communication and data storytelling skills Advanced experience with analytical tools such as: SQL Web analytics platforms (eg, Google Analytics) Dashboarding tools (eg, Power BI, Looker Studio) Desirable Experience: Experience working on public sector or government digital services Experience defining performance strategies across multiple teams or programmes Experience mentoring or leading analyst teams Experience working in hybrid or distributed delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.

About Scrumconnect Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights. Role Overview We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups. Location Requirement This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams. Key Responsibilities Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders. Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing. Assess how current platform capabilities meet the needs of primary users. Identify gaps, challenges, and opportunities to improve the user experience and platform functionality. Analyse and synthesise research findings into clear insights and actionable recommendations. Develop and maintain a research plan to support future phases of platform development. Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem. Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development. Skills and Experience Proven experience conducting user research within digital product or service environments. Strong experience with qualitative research methods, including interviews, usability testing, and workshops. Ability to analyse research data and translate insights into practical recommendations. Experience working with multi-disciplinary teams, including product managers, designers, and analysts. Strong stakeholder engagement and communication skills. Experience working in complex or public sector environments is desirable. Familiarity with user-centred design principles and best practices. Deliverables User research plan and research framework. Stakeholder and user insight reports. Identification of gaps and improvement opportunities within the platform. Recommendations to improve user experience and platform functionality. Strategy for engaging additional user groups in future phases. Diversity & Inclusion At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Interim Business Analyst Local Government Reorganisation - East Midlands £450 - £500/day Initial 6 months An East Midlands council is strengthening its LGR programme team ahead of key transition milestones and is looking for an experienced Business Analyst to help shape the move to a new unitary structure. This is a genuine opportunity to work at the centre of one of the biggest changes in local government for decades. You'll be joining a growing programme team with visibility across the full reorganisation. The role: Map as-is services and processes across councils in scope for reorganisation Support design of the Target Operating Model and day one readiness planning Gather and document requirements across workstreams including finance, customer services, digital and HR Produce options appraisals, gap analyses and process documentation for programme boards and senior stakeholders Support workstream leads with impact assessments and benefits mapping Work across multiple authorities, building relationships with PMO, service managers and transformation colleagues You'll need: Recent UK council experience essential A solid track record of business analysis within transformation, shared services or reorganisation programmes Strong process mapping and requirements gathering skills (Visio, BPMN or similar) Confidence engaging senior officers and elected members The ability to work at pace across ambiguous, politically sensitive territory LGR, unitarisation or shadow authority exposure a strong advantage, but strong council transformation experience will be considered Details: £450-£500 per day, outside IR35 Hybrid working, typically 2 3 days on site Initial 6 months, with strong likelihood of extension through to vesting day and beyond

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. What you'll be doing: As a Senior Business Analyst, you will have a strong track record of delivering HR-focused projects, including HRIS implementations, Time & Attendance, and Workforce Management solutions. The ideal candidate will excel at translating complex business requirements into scalable technology solutions, ensuring seamless integration and improved operational efficiency across HR functions. You will partner closely with HR stakeholders and technical teams to drive end-to-end project delivery, from requirements gathering through to deployment and optimisation, bringing best-practice expertise in HR systems and process transformation. Understand and improve the inter-relationships between business processes, people procedures, systems and their associated information flows Assist in defining, planning and preparing Project Capital requests, delivery plans and associated business benefits and new ways of working Accurately identify and specify business solutions that satisfy business requirements and improve business performance Build relationships, to influence and work collaboratively across IT and business teams to ensure a clear understanding of priority detailed requirements that need to be delivered and supported in ongoing live service Ensure user testing & training requirements are understood, documented, and supports user adoption of new initiatives and ways of working Manage and lead small to medium sized business process and solution related projects Meticulously follows BA standards and processes, including the documentation of requirements and tests. Actively contributes to improving those standards and processes Support the development of peers and junior colleagues within the BA community, sharing knowledge, experience and best practice to improve the overall quality of business analysis within Group IT What we're looking for: Experience in business systems analysis, process engineering, process/organisational transformation and project management (including benefit and risk management) Shows a systematic, disciplined and analytical approach to problem solving Good attention to detail skills Has above average inter-personal skills and is confident in dealing with business team leads to influence business change Good understanding of software testing, from planning, execution and tracking to ensure smooth validation of business requirements largely ahead of UAT / Live running A strong understanding of IT applications and infrastructure, and a commitment to continuously improving their knowledge of this Ability to coach an mentor others Great communicator HR Experience (HRIS Implementations, Time & Attendance and Workforce Management systems, Benefits Platforms) desirable Data Quality & Governance knowledge desirable What you'll get in return: Competitive salary and job-related benefits Annual Target Bonus Car Allowance Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. We reserve the right to close this advertisement before the stated closing date

Graduate Insurance Pricing Analyst - Pricing Pathfinders Academy September 2026 intake Salary : £30,000-£32,000 + training academy + benefits Location : London or Manchester (hybrid training, client placement) Start Date : 1st September 2026 (Academy) | November 2026 (Deployment) Contract : Full-time 2 year initial fixed term contract, salaried once deployed The UK's only route of its kind into insurance pricing Insurance pricing is one of the best-paid, most in-demand analytical careers in the UK and one of the hardest to break into. Until now. FlarePeople runs the UK's only Recruit-Train-Deploy programme dedicated to insurance pricing. There is no other programme like it. We find the brightest STEM graduates, train them with the best pricing trainers in the country, and place them directly into live pricing teams at major UK insurers. Why Insurance pricing? Pricing analysts don't just crunch numbers. They answer questions with millions of data points and real financial stakes: How do we price insurance competitively whilst protecting margins? What patterns in the data signal risk? Where do we compete, and where do we lead? Your models influence real decisions, real prices and real profit, from day one. It's where data science meets commercial strategy, and demand for good pricing analysts far outstrips supply. Your fast-track in Over 10 weeks, our academy takes you from graduate to job-ready pricing analyst: Python/R, SQL, statistics, Excel and insurance fundamentals, taught by trainers widely regarded as the best in UK pricing - people who have built and led pricing functions at major insurers and trained hundreds of analysts across the industry. Then we deploy you straight into a live role at a major UK insurer, with a guaranteed progression plan, ongoing mentoring and a cohort of peers alongside you. No endless applications. No rejection cycles. No uncertainty. You're employed, trained and placed. What's on offer 10 weeks of expert-led full time training (pricing, Python/R, SQL, Excel, insurance fundamentals) fully funded and with all expenses paid Guaranteed first role as a Graduate Pricing Analyst at a major UK insurer, with a clear path to Senior Analyst £30k starting salary, rising to £32k in year two Professional development in communication, business and presentation skills Ongoing personal mentoring and career support through your first two years A peer cohort and alumni community that grows with your career What we're looking for 2:1 or above in a quantitative degree (Maths, Stats, Economics, Physics, Engineering, Computer Science or equivalent) Strong analytical and logical reasoning Comfortable with data and problem-solving Clear communicator, proactive, team player No insurance experience needed - we'll teach you The timeline Apply now - Submit your CV Interview - We test problem-solving, communication and future leadership potential Assessment centre - 1 day in either London or Manchester week commencing 17th August Acceptance - If successful, you will be notified week commencing 24th August Academy - 10 weeks Full time from 1st September (full attendance required; no holiday until after 23rd November) Deployment - Start at a major UK insurer in November 2026 GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found on our website

Senior Service Designer - 3x Positions Inside IR35: 425 - 450 p/d Hybrid: 1-2 a week into London ASAP Starts (August): Long term programmes We are looking for three experienced Senior Service Designers to join multidisciplinary teams delivering complex public sector transformation work. All three roles require strong service design and human-centred design capability, experience working in multidisciplinary teams, and a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle. The precise focus, activities and expected outcomes will vary by workstream, but across all three positions, Senior Service Designers will be expected to: Lead service design activities within a multidisciplinary delivery team. Understand and map complex services across users, operations, policy, technology and data. Work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts. Map current-state journeys, operational processes, hand-offs, pain points and dependencies. Develop future-state journeys, service blueprints, workflows and service concepts where required. Translate research and evidence into clear user needs, design opportunities and actionable recommendations. Plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions. Create clear visual and written artefacts that communicate complex service problems and opportunities. Prototype and test service concepts at an appropriate level of fidelity. Work iteratively, using evidence to challenge assumptions and reduce uncertainty. Identify risks, constraints and dependencies affecting service feasibility and delivery. Champion accessibility, inclusive design and user-centred ways of working. Communicate confidently with senior stakeholders and support evidence-based decision-making. Contribute to knowledge sharing, handover and continuous improvement across the wider team.

User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.

User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas,User journeys,Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, Alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service life cycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK. Our selection process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for interview. A first-stage interview with a senior member of the UCD team A second-stage workshop-based interview with our UCD team We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader

CPMO Analyst Service Reform & Strategy Brent Council Grade: PO4 £52,194 - £55,323 3 days per week onsite Help shape the future of Brent We're looking for an analytical, organised and collaborative CPMO Analyst to join Brent Council s Corporate Programme Management Office (CPMO). This is an exciting opportunity to play a key role in delivering some of the Council's most important transformation programmes, helping to improve services for residents and communities. Working closely with senior leaders, Programme Managers and project teams, you'll provide high-quality programme management office support, insightful analysis and robust governance to ensure strategic projects are delivered successfully. If you're passionate about using data to drive better decisions, enjoy working in a fast-paced environment and have experience supporting complex programmes, we'd love to hear from you. About the role As a CPMO Analyst, you'll be at the centre of Brent s transformation portfolio, ensuring projects are well governed, accurately reported and supported with meaningful insights. Lead the day-to-day coordination of PMO activities, governance cycles and management reporting. Produce high-quality dashboards, reports and visualisations using Power BI and other reporting tools. Analyse programme performance, identifying risks, issues, trends and opportunities for improvement. Maintain programme documentation, project plans, risk registers and governance records. Support programme planning, budgeting, forecasting and benefits tracking. Champion consistent project management standards, tools and methodologies across the organisation. Work closely with senior stakeholders to provide accurate, timely information that supports strategic decision-making. Drive continuous improvement of PMO processes, reporting and governance frameworks. About you We're looking for a candidate who combines strong analytical skills with excellent organisation and communication. You'll bring: Experience working within a Project Management Office (PMO) or programme management environment. Strong knowledge of project and programme management methodologies such as PRINCE2, MSP and Agile. Experience producing reports, dashboards and performance insights using Power BI or similar visualisation tools. Advanced Microsoft Office skills, including Excel, Project, Word and PowerPoint. Experience maintaining project documentation, governance processes and portfolio reporting. Excellent analytical and problem-solving skills with the ability to interpret complex data and present clear recommendations. Strong stakeholder management skills with the confidence to work with senior leaders and project teams. The ability to manage competing priorities while delivering high-quality work to tight deadlines. Professional qualifications such as PRINCE2 Practitioner, MSP Practitioner, Agile Project Management or equivalent experience are highly desirable. Experience of working within local government or the wider public sector would be advantageous. Why join Brent Council? Brent are committed to delivering meaningful change that improves outcomes for residents. You'll join a collaborative, supportive team where innovation, continuous improvement and professional development are encouraged. Please click apply and contact Rebecca Martin/Harrison Russ at Panoramic Associates for more details.

Are you an organised, analytical professional with experience supporting bids, managing data and improving business processes? This is an excellent opportunity for someone who enjoys working across multiple projects, turning data into meaningful insight and ensuring bid activity is well planned, governed and delivered efficiently. You'll be at the centre of the organisation's bid function, supporting strategic decision-making through accurate reporting, resource forecasting and process improvement. The Role Working closely with Bid Leads, Opportunity Managers and senior stakeholders, you'll provide oversight across the bid pipeline, ensuring opportunities are effectively coordinated and resources are planned to support successful delivery. You'll also play a key role in maintaining high-quality bid data, producing management information and identifying opportunities to improve systems, governance and ways of working. Key Responsibilities Coordinate framework applications and tender submissions from initial opportunity through to completion. Support Bid Leads with the planning, governance and administration of multiple live opportunities. Maintain accurate bid, pipeline and resource data across internal systems. Analyse resource utilisation, capacity and forecasting data to support bid planning and business decisions. Produce regular dashboards and reports covering pipeline activity, resource utilisation, bid performance and continuous improvement. Monitor market intelligence, competitor activity and client feedback to help strengthen future bid strategies. Maintain bid libraries, reusable content and supporting documentation. Support ongoing improvements to bid processes, governance and management systems. Administer bid management platforms and ensure data quality is maintained across the function. About You We're looking for someone who enjoys combining analytical thinking with strong organisation and communication skills. You'll ideally have experience within bid coordination, business operations, project support or resource planning, with the confidence to work across multiple stakeholders and priorities. You'll also have: Previous experience within bids, tenders, resource planning or a similar analytical role. Strong organisational and project coordination skills. Excellent attention to detail and data accuracy. Advanced Microsoft Office skills, particularly Excel. Experience using CRM, SharePoint or bid management systems. The ability to analyse data and present meaningful management information. Excellent written and verbal communication skills. Eligibility to obtain UK Security Clearance. Experience within engineering, consulting or public sector procurement would be highly advantageous, as would knowledge of framework applications or an APMP qualification.