GE and SM Scheduler

Position

GE and SM Scheduler

Reporting to

General Enquiries & Smart Metering Manager

Location

Maidstone

Department

Network Operations South East Region

Reference Number

82750

Employment Period

Permanent

Contract Type

Collective Agreement

Salary Range

34,726 per annum

The position will require the successful candidate to work full time in the office.

DIMENSIONS:

• To safely schedule staff (direct and contractors) in the Region.
• Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Provide regular feedback to the Field Engineers and Field Staff Supervisors.
• Take and resolves telephone queries from internal and external customers.
• Communicate with other Directorates to ensure working at the Regional Office.
• Help investigate customer complaints.
• Record and co-ordinate Electricity Guaranteed Standards.
• Records annual leave and other absence.
• Communicate with Field Staff and update systems with timely information from site.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raise or request Street Works Notices and Permits
• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.
• Ensure compliance with procedures.
• Accomplish a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:

• Schedule staff to keep overtime expenditure to minimum levels.

Customer:

• Communicate with field staff and update systems to ensure our customers are given up to date information about their jobs.
• Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.

Process:

• Safely schedule staff (direct and contractors).
• Update SAP and other systems promptly.
• Raise purchase orders promptly.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Record annual leave and other absence for all field based staff in the Region.
• Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

People:

• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
• Attendance at monthly Team Briefings.
• Manage days lost through sickness.
• Manage days lost through accidents.
• Manage non-lost time accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:

Required

• A basic understanding of the Network and the types of jobs undertaken.
• Team working - The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
• Flexible attitude to work and working hours.
• Enthusiastic & without losing sight of safety and security of supply.

Desirable

• Motivate and bring staff to their full potential
• Manage field teams and monitoring performance and costs.
• You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.
• Level 2 City & Guilds 2304 formally 2339 certificate in electrical technology engineering.