Scheme Manager

Scheme Manager

An excellent opportunity for an organised, compassionate Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support.

If you've also worked in the following roles, we'd also like to hear from you: Sheltered Housing Scheme Manager, Retirement Living Scheme Manager, Supported Housing Officer, Housing Officer, Housing Manager, Supported Living Scheme Manager, Supported Living Officer

SALARY: £28,969 per annum + Benefits

LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley also required (mileage paid)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Please note: A full Driving Licence and access to your own vehicle is essential

JOB OVERVIEW

The organisation has a fantastic new opportunity for a Scheme Manager with strong customer service skills, good record-keeping standards and an understanding of the needs of older or vulnerable people.

Working within a housing and support environment, you will help residents live independently while ensuring the scheme remains safe, organised and welcoming. This is a varied, hands-on role covering resident support, health and safety checks, tenancy processes, safeguarding, contractor liaison, partnership working and day-to-day scheme management.

As the Scheme Manager, you will act as a trusted point of contact for residents, families, professionals and external agencies, supporting positive outcomes with a calm, practical and person-centred approach.

DUTIES

Your duties as the Scheme Manager will include:

• Health and Safety: Carry out health, safety and fire checks, maintaining accurate, clear and auditable records
• Resident Support: Provide person-centred support using tools such as initial assessments, ILPs, risk assessments and logbooks
• Viewings and Sign-Ups: Support viewings, assessments, tenancy sign-ups and induction meetings, ensuring residents understand their tenancy, rights, responsibilities and facilities
• Move-Outs and Voids: Manage tenancy terminations and liaise with lettings teams, contractors and other colleagues to minimise voids and maintain standards
• Safeguarding: Identify safeguarding concerns and take swift, appropriate action in line with policies, procedures and legislation
• Community Engagement: Support resident engagement, consultation, social activities and wellbeing initiatives
• Anti-Social Behaviour: Manage ASB issues fairly and professionally, providing clear guidance and support to residents
• DBS Compliance: Maintain accurate DBS compliance records for contractors, volunteers, ancillary workers and visitors entering the scheme
• Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and voluntary agencies
• Welfare Support: Help residents access Housing Benefit and other welfare benefits, supporting regular rent payment and helping to reduce arrears
• Scheme Contact: Act as the first point of contact for residents, families, professionals and visitors

CANDIDATE REQUIREMENTS

Essential

• Experience in a customer-facing role
• Understanding of the needs of older or vulnerable people
• Background in housing, care or support
• Confidence with basic health and safety requirements
• Ability to keep accurate, confidential and appropriate records
• Calm, organised and resilient approach, with the ability to work independently
• Strong communication skills, including the ability to have clear and sensitive conversations
• Ability to identify when someone may need help and take appropriate action
• Full UK driving licence and access to a car

Desirable

• Level 3 qualification in Housing or Supported Housing
• Supervisory or management training
• Health and safety knowledge
• Knowledge of welfare benefits such as Housing Benefit or Universal Credit

BENEFITS

• 25 days' holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

This role requires an Enhanced DBS Check

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14887

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

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