Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Jul 28, 2026
Seasonal
Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight. Support and deliver service improvement projects across housing functions. Monitor and evaluate the impact of improvements and recommend further action. Analyse performance data, KPIs and feedback to identify trends and areas for improvement. Produce reports, briefings and dashboards for senior management and committees. Support compliance with regulatory frameworks, audits and inspections. Engage with residents to co-produce service improvements and respond to feedback. Maintain accurate records of policy changes and decision-making processes. What You ll Bring Experience in policy development, service improvement, or performance analysis within housing or the public sector. Strong analytical skills with the ability to translate data and insight into practical action. Knowledge of housing legislation, regulation and local authority responsibilities. Excellent written and verbal communication skills. Ability to manage multiple projects and work collaboratively across teams. Experience working in a local authority housing department. Understanding of tenant engagement and co-production approaches (desirable). Familiarity with performance frameworks and regulatory standards (desirable). This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Location: Cardiff Salary: 25- 30 p/h Contract: Minimum 8 weeks Hours: Full time (hybrid working) Are you passionate about creating safer communities and supporting people to live peacefully in their homes? We're looking for an experienced ASB Officer to join our team in a busy, varied and rewarding frontline role. As the first point of contact for anti-social behaviour (ASB) issues, you'll deliver services directly to our tenants, using restorative approaches to empower individuals, resolve conflict and build stronger communities. You'll provide expert advice on preventing and tackling anti-social behaviour while working collaboratively with residents and partner agencies to address the root causes of community safety issues. As a ASB Officer, you will: Manage anti-social behaviour cases from initial report through to resolution, ensuring timely, professional and victim-centred outcomes. Use restorative approaches to resolve conflict, repair harm and promote sustainable tenancies by identifying support needs and referring residents to appropriate partner agencies. Support victims and witnesses through safety planning, target hardening measures and referrals to specialist support services where required. Investigate complex ASB cases, gathering and recording evidence, taking witness statements and preparing detailed case files. Lead on legal action where appropriate, including injunctions, prohibited conduct standard contracts, possession proceedings and court hearings, working closely with solicitors on complex cases. Make informed decisions on the most appropriate legal remedies in line with legislation and organisational procedures. Share knowledge across the organisation by providing advice and training to Housing Officers and colleagues, helping to ensure a consistent approach to managing anti-social behaviour. We're looking for an ASB Officer who has: Proven experience of managing anti-social behaviour cases from investigation through to resolution. A strong understanding of housing legislation, anti-social behaviour legislation and available legal remedies. Experience preparing cases for court and presenting evidence where required. Excellent communication, negotiation and conflict resolution skills. Strong planning and organisational skills, with the ability to prioritise a varied workload and meet deadlines. The ability to work independently while contributing positively as part of a wider team. Confidence in building effective relationships with tenants, colleagues and external partners. Good IT skills and the ability to produce accurate records and reports. A genuine commitment to safeguarding, restorative practice and delivering outstanding customer service. If you're interested in this role please email (url removed)
Jul 28, 2026
Contractor
Location: Cardiff Salary: 25- 30 p/h Contract: Minimum 8 weeks Hours: Full time (hybrid working) Are you passionate about creating safer communities and supporting people to live peacefully in their homes? We're looking for an experienced ASB Officer to join our team in a busy, varied and rewarding frontline role. As the first point of contact for anti-social behaviour (ASB) issues, you'll deliver services directly to our tenants, using restorative approaches to empower individuals, resolve conflict and build stronger communities. You'll provide expert advice on preventing and tackling anti-social behaviour while working collaboratively with residents and partner agencies to address the root causes of community safety issues. As a ASB Officer, you will: Manage anti-social behaviour cases from initial report through to resolution, ensuring timely, professional and victim-centred outcomes. Use restorative approaches to resolve conflict, repair harm and promote sustainable tenancies by identifying support needs and referring residents to appropriate partner agencies. Support victims and witnesses through safety planning, target hardening measures and referrals to specialist support services where required. Investigate complex ASB cases, gathering and recording evidence, taking witness statements and preparing detailed case files. Lead on legal action where appropriate, including injunctions, prohibited conduct standard contracts, possession proceedings and court hearings, working closely with solicitors on complex cases. Make informed decisions on the most appropriate legal remedies in line with legislation and organisational procedures. Share knowledge across the organisation by providing advice and training to Housing Officers and colleagues, helping to ensure a consistent approach to managing anti-social behaviour. We're looking for an ASB Officer who has: Proven experience of managing anti-social behaviour cases from investigation through to resolution. A strong understanding of housing legislation, anti-social behaviour legislation and available legal remedies. Experience preparing cases for court and presenting evidence where required. Excellent communication, negotiation and conflict resolution skills. Strong planning and organisational skills, with the ability to prioritise a varied workload and meet deadlines. The ability to work independently while contributing positively as part of a wider team. Confidence in building effective relationships with tenants, colleagues and external partners. Good IT skills and the ability to produce accurate records and reports. A genuine commitment to safeguarding, restorative practice and delivering outstanding customer service. If you're interested in this role please email (url removed)
Howells Solutions Limited
Kingston Upon Thames, London
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now.
Jul 28, 2026
Contractor
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now.
Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions. This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods. What you'll be doing: Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures. Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints. Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate. Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases. Preparing reports, statutory notices and legal documentation where required. Supporting legal proceedings by preparing evidence and attending court as a witness when necessary. Carrying out home visits and maintaining regular contact with customers throughout their case. Identifying safeguarding or support needs and signposting customers to relevant services. Promoting safe, sustainable communities through a proactive and customer-focused approach. What we're looking for: Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment. Strong communication, investigation and problem-solving skills. The ability to manage competing priorities and work independently. Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy. Excellent written, IT and organisational skills. A flexible approach to working, including occasional out-of-hours commitments when required. A full UK driving licence and access to your own vehicle is essential , as this role involves regular travel within the community. If you're passionate about supporting customers, resolving complex issues and making a real impact in your local community, we'd love to hear from you.
Jul 28, 2026
Seasonal
Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions. This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods. What you'll be doing: Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures. Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints. Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate. Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases. Preparing reports, statutory notices and legal documentation where required. Supporting legal proceedings by preparing evidence and attending court as a witness when necessary. Carrying out home visits and maintaining regular contact with customers throughout their case. Identifying safeguarding or support needs and signposting customers to relevant services. Promoting safe, sustainable communities through a proactive and customer-focused approach. What we're looking for: Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment. Strong communication, investigation and problem-solving skills. The ability to manage competing priorities and work independently. Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy. Excellent written, IT and organisational skills. A flexible approach to working, including occasional out-of-hours commitments when required. A full UK driving licence and access to your own vehicle is essential , as this role involves regular travel within the community. If you're passionate about supporting customers, resolving complex issues and making a real impact in your local community, we'd love to hear from you.
About The Role Housing Solutions & Accommodation Officer Were excited to be recruiting for a brand-new position within our Housing Solutions team a fantastic opportunity to make a real impact at critical moments in peoples lives. As a Housing Solutions & Accommodation Officer, youll work directly with individuals facing homelessness or living in temporary accommodation, helping them navigate complex click apply for full job details
Jul 28, 2026
Full time
About The Role Housing Solutions & Accommodation Officer Were excited to be recruiting for a brand-new position within our Housing Solutions team a fantastic opportunity to make a real impact at critical moments in peoples lives. As a Housing Solutions & Accommodation Officer, youll work directly with individuals facing homelessness or living in temporary accommodation, helping them navigate complex click apply for full job details
We are currently recruiting for a temporary Housing Officer to support housing and community services across the Liverpool area . This is an excellent opportunity for an experienced housing professional who is passionate about delivering high-quality neighbourhood management services and building strong community relationships click apply for full job details
Jul 28, 2026
Contractor
We are currently recruiting for a temporary Housing Officer to support housing and community services across the Liverpool area . This is an excellent opportunity for an experienced housing professional who is passionate about delivering high-quality neighbourhood management services and building strong community relationships click apply for full job details
We are recruiting on behalf of a local authority in Worcestershire for an experienced and customer-focused Rent Officer to join their Housing Services team. In this role, you will be responsible for managing rental income across a portfolio of council properties, ensuring rent is collected efficiently while supporting tenants to sustain their tenancies. You will proactively manage rent arrears, negotiate repayment arrangements, and work closely with Housing Benefit, the DWP, internal departments and external support agencies to maximise income and reduce the risk of homelessness. The successful candidate will have previous experience in housing management, income recovery or a similar customer-focused role, along with excellent communication, negotiation and case management skills. A good understanding of housing legislation and welfare benefits would be advantageous. This is a fantastic opportunity to join a busy local authority, where you can make a real difference to residents while contributing to the delivery of an effective and supportive housing service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 28, 2026
Contractor
We are recruiting on behalf of a local authority in Worcestershire for an experienced and customer-focused Rent Officer to join their Housing Services team. In this role, you will be responsible for managing rental income across a portfolio of council properties, ensuring rent is collected efficiently while supporting tenants to sustain their tenancies. You will proactively manage rent arrears, negotiate repayment arrangements, and work closely with Housing Benefit, the DWP, internal departments and external support agencies to maximise income and reduce the risk of homelessness. The successful candidate will have previous experience in housing management, income recovery or a similar customer-focused role, along with excellent communication, negotiation and case management skills. A good understanding of housing legislation and welfare benefits would be advantageous. This is a fantastic opportunity to join a busy local authority, where you can make a real difference to residents while contributing to the delivery of an effective and supportive housing service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Private Sector Housing Officer Norfolk 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Norfolk are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!
Jul 28, 2026
Contractor
Private Sector Housing Officer Norfolk 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Norfolk are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!
Job Introduction Our Vacancy We re looking for a compassionate and reliable individual who is committed to supporting vulnerable residents. You ll be calm under pressure, able to respond effectively in emergencies, and confident working both independently and as part of a team. With strong communication and organisational skills, you ll be able to build positive relationships, prioritise your workload, and provide a high standard of service. A caring, professional approach and a genuine desire to make a difference are essential. What you'll do As a Housing Support Worker, you will play a vital role in delivering a responsive wellbeing service to residents, including providing a 24-hour emergency response during your shift. You ll support tenants to sustain their tenancies, respond to emergency calls, and ensure schemes are safe, secure, and well maintained. Working closely with the Housing Officer, you ll also carry out essential administrative tasks and take action on repairs, helping to create a safe and supportive environment for residents. What you'll need Experience in housing, support work, or a similar customer-focused role Strong communication skills, both written and verbal Ability to respond calmly and effectively in emergency situations Good organisational skills and the ability to prioritise tasks Basic IT skills for record keeping and communication A caring, compassionate approach with a strong customer focus Ability to work independently and use initiative Understanding of safeguarding and health & safety (or willingness to learn) Flexibility to work shifts and adapt to service needs Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer £13.45 ph Contributory pension scheme up to 10% matched contributions 30 days annual leave in addition to bank holidays 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Annual flu vaccinations This is a permanent role working 16 hours a week. 5pm-9pm every Thursday and 9am-9pm every Saturday. Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role. Please note, an enhanced DBS check is required for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Jul 28, 2026
Full time
Job Introduction Our Vacancy We re looking for a compassionate and reliable individual who is committed to supporting vulnerable residents. You ll be calm under pressure, able to respond effectively in emergencies, and confident working both independently and as part of a team. With strong communication and organisational skills, you ll be able to build positive relationships, prioritise your workload, and provide a high standard of service. A caring, professional approach and a genuine desire to make a difference are essential. What you'll do As a Housing Support Worker, you will play a vital role in delivering a responsive wellbeing service to residents, including providing a 24-hour emergency response during your shift. You ll support tenants to sustain their tenancies, respond to emergency calls, and ensure schemes are safe, secure, and well maintained. Working closely with the Housing Officer, you ll also carry out essential administrative tasks and take action on repairs, helping to create a safe and supportive environment for residents. What you'll need Experience in housing, support work, or a similar customer-focused role Strong communication skills, both written and verbal Ability to respond calmly and effectively in emergency situations Good organisational skills and the ability to prioritise tasks Basic IT skills for record keeping and communication A caring, compassionate approach with a strong customer focus Ability to work independently and use initiative Understanding of safeguarding and health & safety (or willingness to learn) Flexibility to work shifts and adapt to service needs Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer £13.45 ph Contributory pension scheme up to 10% matched contributions 30 days annual leave in addition to bank holidays 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Annual flu vaccinations This is a permanent role working 16 hours a week. 5pm-9pm every Thursday and 9am-9pm every Saturday. Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role. Please note, an enhanced DBS check is required for this role As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
About the Role We are recruiting an experienced Lead Officer Housing ICT to provide specialist support across CX Asset Management on a 4-month contract. This is an excellent opportunity for a housing systems professional with strong knowledge of CX Asset Management, advanced reporting capabilities, and experience supporting integrations and interfaces within a local authority or housing environment. Key Responsibilities Lead on CX Asset Management activity, including datasheets, SAVA energy performance certificates, stock condition data and mobile asset management functionality. Support the management of planned and completed works, planned maintenance and equipment records. Provide system expertise to support asset management processes, housing data quality and service improvement. Develop and maintain reporting outputs using SSRS, SQL and Power BI. Support integrations and interfaces involving Total Mobile Cloud Dialogues API, Azure Storage Explorer and SharePoint EDM. Contribute knowledge of contracts, contractors, forecasting and compliance where required. About You We are looking for a confident and knowledgeable housing ICT specialist who can quickly add value in a fast-paced environment. You will bring strong technical Understanding, excellent problem-solving skills and the ability to work effectively with both ICT and housing service stakeholders. Essential Experience Strong working knowledge of CX Asset Management within a housing or local authority setting. Understanding of Decent Homes requirements. Experience with stock condition data, asset records, planned works and planned maintenance processes. Intermediate to advanced SQL skills, with experience using SSRS for reporting. Power BI experience or a strong Understanding of business intelligence reporting. Knowledge of integrations and interfaces, including Total Mobile Cloud Dialogues API, Azure Storage Explorer and SharePoint EDM. Awareness of contracts and contractor management within housing services. Required Qualifications Relevant qualification or equivalent professional experience in housing systems, ICT, asset management, data management or a related discipline. Evidence of continued professional development in housing technology, reporting, business intelligence or systems administration. Technical training or demonstrable competence in SQL, SSRS, Power BI or comparable reporting tools would be advantageous. Knowledge of local authority housing, asset management standards and Decent Homes requirements is desirable. What You Should Do Next If you are an experienced Housing ICT professional with CX Asset Management expertise and are available for a part-time contract, we would love to hear from you. Diamond Blaque is acting as the employment business for this vacancy. We are committed to
Jul 28, 2026
Contractor
About the Role We are recruiting an experienced Lead Officer Housing ICT to provide specialist support across CX Asset Management on a 4-month contract. This is an excellent opportunity for a housing systems professional with strong knowledge of CX Asset Management, advanced reporting capabilities, and experience supporting integrations and interfaces within a local authority or housing environment. Key Responsibilities Lead on CX Asset Management activity, including datasheets, SAVA energy performance certificates, stock condition data and mobile asset management functionality. Support the management of planned and completed works, planned maintenance and equipment records. Provide system expertise to support asset management processes, housing data quality and service improvement. Develop and maintain reporting outputs using SSRS, SQL and Power BI. Support integrations and interfaces involving Total Mobile Cloud Dialogues API, Azure Storage Explorer and SharePoint EDM. Contribute knowledge of contracts, contractors, forecasting and compliance where required. About You We are looking for a confident and knowledgeable housing ICT specialist who can quickly add value in a fast-paced environment. You will bring strong technical Understanding, excellent problem-solving skills and the ability to work effectively with both ICT and housing service stakeholders. Essential Experience Strong working knowledge of CX Asset Management within a housing or local authority setting. Understanding of Decent Homes requirements. Experience with stock condition data, asset records, planned works and planned maintenance processes. Intermediate to advanced SQL skills, with experience using SSRS for reporting. Power BI experience or a strong Understanding of business intelligence reporting. Knowledge of integrations and interfaces, including Total Mobile Cloud Dialogues API, Azure Storage Explorer and SharePoint EDM. Awareness of contracts and contractor management within housing services. Required Qualifications Relevant qualification or equivalent professional experience in housing systems, ICT, asset management, data management or a related discipline. Evidence of continued professional development in housing technology, reporting, business intelligence or systems administration. Technical training or demonstrable competence in SQL, SSRS, Power BI or comparable reporting tools would be advantageous. Knowledge of local authority housing, asset management standards and Decent Homes requirements is desirable. What You Should Do Next If you are an experienced Housing ICT professional with CX Asset Management expertise and are available for a part-time contract, we would love to hear from you. Diamond Blaque is acting as the employment business for this vacancy. We are committed to
A reputable Housing Provider is currently seeking an Private Housing Standards Officer (Office Based) to join their busy Private Sector Housing team in London. This is a key role in improving housing conditions across the borough and protecting residents living within the private rented sector. Rate: 30.00 - 31.17 per hour (40 Umbrella) Location: London Contract: Temporary / Ongoing Working Pattern: Primarily Office-Based (x4 days on site) This is an excellent opportunity for an environmental health, private sector housing, or housing enforcement professional with experience of HHSRS inspections , HMO regulation , housing enforcement , and private sector housing standards. You will be responsible for investigating housing condition complaints , regulating HMOs , improving standards within the private rented sector, and taking both informal and formal enforcement action where required. Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector Conduct property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Investigate and regulate Houses in Multiple Occupation (HMOs) ensuring compliance with housing legislation and management regulations Work proactively with landlords, managing agents and tenants to secure property improvements and compliance with statutory requirements Serve statutory notices and progress enforcement action in accordance with relevant legislation and organisational policies Prepare detailed case files, witness statements and legal documentation for enforcement proceedings Attend court hearings, tribunals and legal proceedings where required Support the delivery and enforcement of Mandatory, Additional and Selective Licensing Schemes Investigate reports of empty homes and work with owners and stakeholders to bring properties back into use Promote compliance with Minimum Energy Efficiency Standards (MEES) and support wider housing and energy efficiency initiatives Maintain accurate case records and reports using housing and enforcement management systems Work collaboratively with internal departments and external agencies including Legal Services, Trading Standards, Police and partner organisations About You Experience within Private Sector Housing, Environmental Health, Housing Enforcement or Property Standards Strong knowledge of the Housing Act 2004, HHSRS and HMO legislation Experience undertaking housing inspections and assessing housing hazards Knowledge of enforcement procedures, statutory notices and legal processes Experience preparing evidence and attending court or tribunal proceedings Strong communication and negotiation skills with the ability to engage landlords, tenants and stakeholders effectively Excellent report writing, case management and organisational skills A customer-focused approach combined with a commitment to improving housing standards Desirable Experience HMO Licensing and compliance enforcement Empty Homes initiatives and enforcement Energy Efficiency, MEES and fuel poverty projects Experience using Uniform or similar case management systems Environmental Health or Housing-related qualifications What's on Offer Opportunity to join a highly respected housing organisation making a real impact on local communities Varied and rewarding caseload covering enforcement, inspections and housing standards improvement Flexible and hybrid working arrangements Supportive and collaborative team environment Excellent professional development opportunities Competitive salary and benefits package This role offers the opportunity to make a tangible difference to residents' lives by ensuring safe, healthy and compliant housing standards across the private rented sector. Apply Now for the Private Housing Standards Officer.
Jul 28, 2026
Seasonal
A reputable Housing Provider is currently seeking an Private Housing Standards Officer (Office Based) to join their busy Private Sector Housing team in London. This is a key role in improving housing conditions across the borough and protecting residents living within the private rented sector. Rate: 30.00 - 31.17 per hour (40 Umbrella) Location: London Contract: Temporary / Ongoing Working Pattern: Primarily Office-Based (x4 days on site) This is an excellent opportunity for an environmental health, private sector housing, or housing enforcement professional with experience of HHSRS inspections , HMO regulation , housing enforcement , and private sector housing standards. You will be responsible for investigating housing condition complaints , regulating HMOs , improving standards within the private rented sector, and taking both informal and formal enforcement action where required. Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector Conduct property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Investigate and regulate Houses in Multiple Occupation (HMOs) ensuring compliance with housing legislation and management regulations Work proactively with landlords, managing agents and tenants to secure property improvements and compliance with statutory requirements Serve statutory notices and progress enforcement action in accordance with relevant legislation and organisational policies Prepare detailed case files, witness statements and legal documentation for enforcement proceedings Attend court hearings, tribunals and legal proceedings where required Support the delivery and enforcement of Mandatory, Additional and Selective Licensing Schemes Investigate reports of empty homes and work with owners and stakeholders to bring properties back into use Promote compliance with Minimum Energy Efficiency Standards (MEES) and support wider housing and energy efficiency initiatives Maintain accurate case records and reports using housing and enforcement management systems Work collaboratively with internal departments and external agencies including Legal Services, Trading Standards, Police and partner organisations About You Experience within Private Sector Housing, Environmental Health, Housing Enforcement or Property Standards Strong knowledge of the Housing Act 2004, HHSRS and HMO legislation Experience undertaking housing inspections and assessing housing hazards Knowledge of enforcement procedures, statutory notices and legal processes Experience preparing evidence and attending court or tribunal proceedings Strong communication and negotiation skills with the ability to engage landlords, tenants and stakeholders effectively Excellent report writing, case management and organisational skills A customer-focused approach combined with a commitment to improving housing standards Desirable Experience HMO Licensing and compliance enforcement Empty Homes initiatives and enforcement Energy Efficiency, MEES and fuel poverty projects Experience using Uniform or similar case management systems Environmental Health or Housing-related qualifications What's on Offer Opportunity to join a highly respected housing organisation making a real impact on local communities Varied and rewarding caseload covering enforcement, inspections and housing standards improvement Flexible and hybrid working arrangements Supportive and collaborative team environment Excellent professional development opportunities Competitive salary and benefits package This role offers the opportunity to make a tangible difference to residents' lives by ensuring safe, healthy and compliant housing standards across the private rented sector. Apply Now for the Private Housing Standards Officer.
Senior Surveyor Contract Type: Temporary (4 months) Location: Clapham, South London Day Rate: Negotiable Job Type: Hybrid (3 days on-site, 2 days from home) We are seeking a Senior Surveyor to join a large housing association on a temporary basis. This role is crucial for overseeing a small team of surveyors and ensuring high standards of repairs and maintenance across our properties. The ideal candidate will have a strong background in contract management and a proven track record in leading repair projects. Day-to-day of the role: Oversee a team of Repair Officers, Surveyors, and Senior Surveyors carrying out responsive repairs. Carry out pre and post inspections Manage contractors effectively, ensuring clear communication and continuous improvement. Contract manage main repairs contractors, taking into account the variances in these relationships. Support the regional team with various support duties as required. Required Skills & Qualifications: Extensive experience in Surveying within Social Housing including Day to day repairs and Disrepair Strong leadership skills with experience Proven experience in contract management. Ability to handle customer interactions positively and transparently. High attention to detail and accuracy in reporting. IT literate with the ability to adapt to new systems quickly. To apply for this Senior Surveyor position, please submit your CV detailing your relevant experience.
Jul 28, 2026
Seasonal
Senior Surveyor Contract Type: Temporary (4 months) Location: Clapham, South London Day Rate: Negotiable Job Type: Hybrid (3 days on-site, 2 days from home) We are seeking a Senior Surveyor to join a large housing association on a temporary basis. This role is crucial for overseeing a small team of surveyors and ensuring high standards of repairs and maintenance across our properties. The ideal candidate will have a strong background in contract management and a proven track record in leading repair projects. Day-to-day of the role: Oversee a team of Repair Officers, Surveyors, and Senior Surveyors carrying out responsive repairs. Carry out pre and post inspections Manage contractors effectively, ensuring clear communication and continuous improvement. Contract manage main repairs contractors, taking into account the variances in these relationships. Support the regional team with various support duties as required. Required Skills & Qualifications: Extensive experience in Surveying within Social Housing including Day to day repairs and Disrepair Strong leadership skills with experience Proven experience in contract management. Ability to handle customer interactions positively and transparently. High attention to detail and accuracy in reporting. IT literate with the ability to adapt to new systems quickly. To apply for this Senior Surveyor position, please submit your CV detailing your relevant experience.
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Third Party Management Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This will be a one stage interview process, held face-to-face at our Garden Court offices, Coventry. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide administrative and project support to assist delivery of Orbit s Third-Party Management Project and related strategic initiatives. Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records. Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate. Produce reports, trackers and performance information to support project governance, oversight and decision-making. Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information. Maintain accurate project documentation, records and audit trails. Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property. Assist senior colleagues with project monitoring, action tracking and stakeholder updates. Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates. What you'll bring Essential skills Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools. Experience working with large volumes of data, with a high level of accuracy and attention to detail. Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines. Ability to analyse information and identify trends, anomalies and areas requiring further investigation. Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams. Ability to maintain accurate records and manage sensitive information appropriately. An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangements Desirable skills Experience working within the social housing sector. Experience of leasehold, estate management or managing agent environments. Experience supporting projects, governance activity or operational improvement initiatives. Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Jul 28, 2026
Contractor
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Third Party Management Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This will be a one stage interview process, held face-to-face at our Garden Court offices, Coventry. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide administrative and project support to assist delivery of Orbit s Third-Party Management Project and related strategic initiatives. Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records. Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate. Produce reports, trackers and performance information to support project governance, oversight and decision-making. Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information. Maintain accurate project documentation, records and audit trails. Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property. Assist senior colleagues with project monitoring, action tracking and stakeholder updates. Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates. What you'll bring Essential skills Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools. Experience working with large volumes of data, with a high level of accuracy and attention to detail. Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines. Ability to analyse information and identify trends, anomalies and areas requiring further investigation. Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams. Ability to maintain accurate records and manage sensitive information appropriately. An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangements Desirable skills Experience working within the social housing sector. Experience of leasehold, estate management or managing agent environments. Experience supporting projects, governance activity or operational improvement initiatives. Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Assistant Housing Support Officer Bordon, Hampshire (GU35) 37 Hours per Week Monday-Friday 8:00am-4:00pm 3-Month Fixed-Term Contract £15.17 per hour Benefits Join a well-established housing organisation making a real difference in local communities Rewarding role supporting individuals from all walks of life to live safely and independently Varied position with a mix of housing management, customer support and community engagement Mileage paid for business travel Supportive team environment with full induction and training Opportunity to build valuable experience within the housing sector The Role Are you passionate about supporting people and helping communities thrive? We're looking for an Assistant Independent Living Partner to join a dedicated housing team, providing support across independent living schemes in the Bordon area. This is a rewarding opportunity where you'll play a key role in helping residents maintain their independence while ensuring schemes remain safe, welcoming and well managed. Working both independently and alongside the Independent Living Partner, you'll become the first point of contact for residents, providing housing management support, carrying out wellbeing contacts, responding to customer enquiries and helping to create vibrant communities where people feel secure and connected. No two days are the same! One day you could be supporting a resident with a tenancy enquiry, the next carrying out health and safety inspections, coordinating repairs or organising community engagement activities. Key Responsibilities Act as the first point of contact for residents, dealing with tenancy, leasehold and housing management enquiries. Support residents to maintain their independence through regular wellbeing contacts and referrals to appropriate internal and external support services. Assist with lettings, customer inductions, viewings and void management. Support the management of tenancy-related matters, including anti-social behaviour, tenancy sustainment and customer advice. Carry out weekly and monthly health and safety inspections, fire safety checks and compliance monitoring across schemes. Manage and test social alarm systems, responding appropriately to emergency alarm activations. Assess residents' wellbeing and identify changing support needs through ongoing risk assessments and welfare monitoring. Build positive relationships with residents, families, partner agencies and external organisations. Encourage resident involvement through community events and engagement initiatives. Maintain accurate records using internal IT systems and ensure all documentation is completed to a high standard. Provide cover across other independent living schemes as required. About You You'll be someone who genuinely enjoys helping others and is passionate about delivering excellent customer service. You'll be confident working independently, able to manage a varied workload and comfortable building relationships with people from all walks of life. Ideally you'll have experience within housing, customer service, community support, social care or a similar people-focused environment. You'll also have: Experience delivering customer-focused services. An understanding of housing management or transferable experience within housing, care or community services. Excellent communication and interpersonal skills, with the ability to handle sensitive conversations with empathy and professionalism. Strong organisational skills and the ability to prioritise a busy workload. Good IT skills, including Microsoft Word and Excel. Experience carrying out risk assessments or supporting vulnerable customers (desirable). An understanding of safeguarding, equality and health & safety principles. Essential Requirements Full UK driving licence and access to your own vehicle for business use. Willingness to travel across multiple schemes when required. Ability to work independently in a lone-working environment. Flexibility to provide occasional out-of-hours emergency support if required. Enhanced DBS check. Apply Today If you're looking for a rewarding role where you can genuinely improve people's quality of life while building your career within the housing sector, we'd love to hear from you. Apply today to find out more.
Jul 28, 2026
Seasonal
Assistant Housing Support Officer Bordon, Hampshire (GU35) 37 Hours per Week Monday-Friday 8:00am-4:00pm 3-Month Fixed-Term Contract £15.17 per hour Benefits Join a well-established housing organisation making a real difference in local communities Rewarding role supporting individuals from all walks of life to live safely and independently Varied position with a mix of housing management, customer support and community engagement Mileage paid for business travel Supportive team environment with full induction and training Opportunity to build valuable experience within the housing sector The Role Are you passionate about supporting people and helping communities thrive? We're looking for an Assistant Independent Living Partner to join a dedicated housing team, providing support across independent living schemes in the Bordon area. This is a rewarding opportunity where you'll play a key role in helping residents maintain their independence while ensuring schemes remain safe, welcoming and well managed. Working both independently and alongside the Independent Living Partner, you'll become the first point of contact for residents, providing housing management support, carrying out wellbeing contacts, responding to customer enquiries and helping to create vibrant communities where people feel secure and connected. No two days are the same! One day you could be supporting a resident with a tenancy enquiry, the next carrying out health and safety inspections, coordinating repairs or organising community engagement activities. Key Responsibilities Act as the first point of contact for residents, dealing with tenancy, leasehold and housing management enquiries. Support residents to maintain their independence through regular wellbeing contacts and referrals to appropriate internal and external support services. Assist with lettings, customer inductions, viewings and void management. Support the management of tenancy-related matters, including anti-social behaviour, tenancy sustainment and customer advice. Carry out weekly and monthly health and safety inspections, fire safety checks and compliance monitoring across schemes. Manage and test social alarm systems, responding appropriately to emergency alarm activations. Assess residents' wellbeing and identify changing support needs through ongoing risk assessments and welfare monitoring. Build positive relationships with residents, families, partner agencies and external organisations. Encourage resident involvement through community events and engagement initiatives. Maintain accurate records using internal IT systems and ensure all documentation is completed to a high standard. Provide cover across other independent living schemes as required. About You You'll be someone who genuinely enjoys helping others and is passionate about delivering excellent customer service. You'll be confident working independently, able to manage a varied workload and comfortable building relationships with people from all walks of life. Ideally you'll have experience within housing, customer service, community support, social care or a similar people-focused environment. You'll also have: Experience delivering customer-focused services. An understanding of housing management or transferable experience within housing, care or community services. Excellent communication and interpersonal skills, with the ability to handle sensitive conversations with empathy and professionalism. Strong organisational skills and the ability to prioritise a busy workload. Good IT skills, including Microsoft Word and Excel. Experience carrying out risk assessments or supporting vulnerable customers (desirable). An understanding of safeguarding, equality and health & safety principles. Essential Requirements Full UK driving licence and access to your own vehicle for business use. Willingness to travel across multiple schemes when required. Ability to work independently in a lone-working environment. Flexibility to provide occasional out-of-hours emergency support if required. Enhanced DBS check. Apply Today If you're looking for a rewarding role where you can genuinely improve people's quality of life while building your career within the housing sector, we'd love to hear from you. Apply today to find out more.
Title: Accounts Receivable Contract Type: 6 - 12 months FTC, Full-Time, 35 hours Salary: Starting from 32,881 per annum (London weighted salary) or from 28,886 per annum (Regional salary) dependant on experience Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 4 August 2026 Interview Dates: 13 th Augst 2026 Accounts Receivable Role Profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Please note the job title "Accounts Receivable" is being used for advertising purposes only. The official job title for this role is "Banks & Receivable Officer" Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join the Finance Team at L&Q: This is an exciting new opportunity for an experienced Accounts Receivable to deliver a customer focused service in a fast paced environment. We are looking for a proactive team player who has proven experience with completing the end to end process for Bank Reconciliations, with proven experience of Accounts Receivable. Setting up New Customers Dealing with Service Charge Queries Code Bank Statements Debt Collection and Credit Control Invoice Processing Aged Debtor Review Payment Review and Allocation Accounts Receivable Reconciliation Reporting Bank and Receivables team are responsible for processing and reconciling payments and receipts for 22 x bank accounts as well as billing and collection. Reporting to the Financial Transactions and Bank and Receivables Manager, you will be responsible for reconciling receipts and payment, assist in the production of monthly bank reconciliations, meeting strict deadlines. We are looking for a forward-thinking individual, with good customer service, only candidates with proven experience between 4-5 years will be considered. If this sounds like you, we would love for you to apply! Your impact in the role: Bank reconciliation, suspense account reconciliation and other ad hoc duties relating to Bank Reconciliation & Accounts Receivable Build good, collaborative relationships with finance team colleagues as well as stakeholders in the wider business. Being a part of the team, you will know what your responsibilities are, and how they contribute to our overall team success. What you'll bring: Strong organisational skills A focus on detail and delivering work to the highest standard of accuracy Intermediate Excel skills Ability to manage workload to tight deadlines Relevant work experience within a Bank Reconciliation Team. Great communication skills, data analysis skills are advantageous and or stakeholder management skills etc. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Jul 28, 2026
Full time
Title: Accounts Receivable Contract Type: 6 - 12 months FTC, Full-Time, 35 hours Salary: Starting from 32,881 per annum (London weighted salary) or from 28,886 per annum (Regional salary) dependant on experience Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 4 August 2026 Interview Dates: 13 th Augst 2026 Accounts Receivable Role Profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Please note the job title "Accounts Receivable" is being used for advertising purposes only. The official job title for this role is "Banks & Receivable Officer" Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join the Finance Team at L&Q: This is an exciting new opportunity for an experienced Accounts Receivable to deliver a customer focused service in a fast paced environment. We are looking for a proactive team player who has proven experience with completing the end to end process for Bank Reconciliations, with proven experience of Accounts Receivable. Setting up New Customers Dealing with Service Charge Queries Code Bank Statements Debt Collection and Credit Control Invoice Processing Aged Debtor Review Payment Review and Allocation Accounts Receivable Reconciliation Reporting Bank and Receivables team are responsible for processing and reconciling payments and receipts for 22 x bank accounts as well as billing and collection. Reporting to the Financial Transactions and Bank and Receivables Manager, you will be responsible for reconciling receipts and payment, assist in the production of monthly bank reconciliations, meeting strict deadlines. We are looking for a forward-thinking individual, with good customer service, only candidates with proven experience between 4-5 years will be considered. If this sounds like you, we would love for you to apply! Your impact in the role: Bank reconciliation, suspense account reconciliation and other ad hoc duties relating to Bank Reconciliation & Accounts Receivable Build good, collaborative relationships with finance team colleagues as well as stakeholders in the wider business. Being a part of the team, you will know what your responsibilities are, and how they contribute to our overall team success. What you'll bring: Strong organisational skills A focus on detail and delivering work to the highest standard of accuracy Intermediate Excel skills Ability to manage workload to tight deadlines Relevant work experience within a Bank Reconciliation Team. Great communication skills, data analysis skills are advantageous and or stakeholder management skills etc. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West
Jul 28, 2026
Contractor
Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West
At Connect2Hackney , we are proud to be the internal talent team connecting top-tier professionals with high-impact careers at the London Borough of Hackney. Housing and regeneration remain among the Council's highest priorities. Following key developments across the sector and critical public safety mandates post-Grenfell and Rochdale, we are seeking an exceptional Senior Category Manager (Procurement - Regeneration) to lead expert procurement, commercial leadership, and robust risk management for our Regeneration, Economy & Housing Development (REHD) division. This is very much a hands-on, "doing" role. You won't just be supervising; you will take full ownership of the procurement journey, authoring key documents, advising internal stakeholders, and persuading and guiding project teams to achieve Best Value for our local residents, tenants, and leaseholders. Key Responsibilities Oversee major and minor works, as well as professional services procurements, supporting the capital development and delivery strategies across Housing Regeneration & Delivery. Draft tender documentation, evaluate Selection Questionnaires, lead contract negotiations, manage portal systems (ProContract / London Tenders), and prepare Cabinet reports and Gateway briefings. Line-manage a team of 4 procurement project staff, promoting open communication, professional growth, and a high-performance culture. Spearhead risk management initiatives to protect the Council from legal challenges while embedding the principles of our Sustainable Procurement Strategy into all contracting processes. Utilise deep knowledge of built environment frameworks (JCT, NEC, PPC2000, Design & Build) to draft, vary, or negotiate agreements in partnership with legal and financial teams. Collaborate closely with internal officers, Cabinet members, operational managers, and resident groups (including TMOs, tenants, and leaseholders), supporting Section 20 consultations where required. Who We Are Looking For We are seeking a commercially minded procurement professional with a proven track record in public sector or local authority procurement, specifically within construction, housing, or regeneration environments. Key Qualifications & Experience: A relevant professional qualification (e.g., MCIPS) and/or equivalent senior-level experience. Backgrounds in Construction, Surveying, Architecture, or Built Environment Law are highly relevant. Comprehensive working knowledge of the Public Procurement Act 2023 (PA2023) / PCR 2015, contract law, Council Standing Orders, and standard forms of construction contracts (JCT, NEC, PPC2000, D&B). Experience managing complex works/services portfolios, achieving savings, delivering sustainable outcomes, and managing Section 20 consultation processes. Excellent political sensitivity, with the ability to act as a trusted "critical friend" to challenge the status quo and influence key decision-makers. Outstanding interpersonal skills with the ability to present complex procurement strategies clearly to boards, committees, and diverse stakeholder groups. Working Environment & Requirements Hybrid Working: The role accommodates regular home working alongside hot-desking at Council offices and required on-site visits to construction/development locations. Flexibility: Willingness to attend occasional evening meetings (such as Cabinet, committee, or public resident meetings) as required. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jul 28, 2026
Seasonal
At Connect2Hackney , we are proud to be the internal talent team connecting top-tier professionals with high-impact careers at the London Borough of Hackney. Housing and regeneration remain among the Council's highest priorities. Following key developments across the sector and critical public safety mandates post-Grenfell and Rochdale, we are seeking an exceptional Senior Category Manager (Procurement - Regeneration) to lead expert procurement, commercial leadership, and robust risk management for our Regeneration, Economy & Housing Development (REHD) division. This is very much a hands-on, "doing" role. You won't just be supervising; you will take full ownership of the procurement journey, authoring key documents, advising internal stakeholders, and persuading and guiding project teams to achieve Best Value for our local residents, tenants, and leaseholders. Key Responsibilities Oversee major and minor works, as well as professional services procurements, supporting the capital development and delivery strategies across Housing Regeneration & Delivery. Draft tender documentation, evaluate Selection Questionnaires, lead contract negotiations, manage portal systems (ProContract / London Tenders), and prepare Cabinet reports and Gateway briefings. Line-manage a team of 4 procurement project staff, promoting open communication, professional growth, and a high-performance culture. Spearhead risk management initiatives to protect the Council from legal challenges while embedding the principles of our Sustainable Procurement Strategy into all contracting processes. Utilise deep knowledge of built environment frameworks (JCT, NEC, PPC2000, Design & Build) to draft, vary, or negotiate agreements in partnership with legal and financial teams. Collaborate closely with internal officers, Cabinet members, operational managers, and resident groups (including TMOs, tenants, and leaseholders), supporting Section 20 consultations where required. Who We Are Looking For We are seeking a commercially minded procurement professional with a proven track record in public sector or local authority procurement, specifically within construction, housing, or regeneration environments. Key Qualifications & Experience: A relevant professional qualification (e.g., MCIPS) and/or equivalent senior-level experience. Backgrounds in Construction, Surveying, Architecture, or Built Environment Law are highly relevant. Comprehensive working knowledge of the Public Procurement Act 2023 (PA2023) / PCR 2015, contract law, Council Standing Orders, and standard forms of construction contracts (JCT, NEC, PPC2000, D&B). Experience managing complex works/services portfolios, achieving savings, delivering sustainable outcomes, and managing Section 20 consultation processes. Excellent political sensitivity, with the ability to act as a trusted "critical friend" to challenge the status quo and influence key decision-makers. Outstanding interpersonal skills with the ability to present complex procurement strategies clearly to boards, committees, and diverse stakeholder groups. Working Environment & Requirements Hybrid Working: The role accommodates regular home working alongside hot-desking at Council offices and required on-site visits to construction/development locations. Flexibility: Willingness to attend occasional evening meetings (such as Cabinet, committee, or public resident meetings) as required. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 28, 2026
Contractor
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Committee Services Manager Location: East London Type: Temp ongonig Rate: 300 Umbrella per day Hours: 36 Hours per week Work pattern: Hybrid working Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the East London area, who are looking for a highly skilled Committee Services Manage r to join their team. Key Responsibilities - Committee Services Manager Coordinate and manage the work of the Committee Services Team, ensuring efficient, customer-focused delivery of high-quality committee support and administration. Support the client's decision-making and scrutiny committees, panels, boards, and working groups. Drive continuous improvement across the Committee Services function. Ensure transparency, good governance, and compliance with statutory and constitutional requirements. Take lead responsibility for supporting client and Cabinet meetings and ensuring effective support for all other committees and panels. Provide advice and guidance to officers on the Scheme of Delegations, decision-making processes, and the client's Constitution. Ensure all decisions are made in accordance with legislation and constitutional requirements. Oversee support for key partnerships, internal working groups, and other governance meetings as required. Support the Monitoring Officer with governance-related responsibilities. Review Members' Allowances and maintain the Register of Gifts and Hospitality for Members and Officers. Develop and maintain Members' Intranet resources. Plan, organise, and strategically manage the delivery of committee services to meet the democratic needs and requirements of the client. Build proactive relationships with elected Members to support and develop their roles and promote the principles of good governance. Undertake a range of related governance and committee administration duties as required.
Jul 28, 2026
Seasonal
Committee Services Manager Location: East London Type: Temp ongonig Rate: 300 Umbrella per day Hours: 36 Hours per week Work pattern: Hybrid working Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the East London area, who are looking for a highly skilled Committee Services Manage r to join their team. Key Responsibilities - Committee Services Manager Coordinate and manage the work of the Committee Services Team, ensuring efficient, customer-focused delivery of high-quality committee support and administration. Support the client's decision-making and scrutiny committees, panels, boards, and working groups. Drive continuous improvement across the Committee Services function. Ensure transparency, good governance, and compliance with statutory and constitutional requirements. Take lead responsibility for supporting client and Cabinet meetings and ensuring effective support for all other committees and panels. Provide advice and guidance to officers on the Scheme of Delegations, decision-making processes, and the client's Constitution. Ensure all decisions are made in accordance with legislation and constitutional requirements. Oversee support for key partnerships, internal working groups, and other governance meetings as required. Support the Monitoring Officer with governance-related responsibilities. Review Members' Allowances and maintain the Register of Gifts and Hospitality for Members and Officers. Develop and maintain Members' Intranet resources. Plan, organise, and strategically manage the delivery of committee services to meet the democratic needs and requirements of the client. Build proactive relationships with elected Members to support and develop their roles and promote the principles of good governance. Undertake a range of related governance and committee administration duties as required.
Our Public Sector client based in Seaham, County Durham requires a Housing Administration Officer to join their busy Housing Solutions Team, providing a wide range of Business Support Services. The hours of work are 09:30 to 5pm, Monday to Friday and the role is due to run through until November 2026, with a chance to extend. The main purpose of the role is to provide a wide and varied range of administrative support, assisting with the provision of an effective and efficient support service to the Housing Solutions team. Specifically, the post holder will provide housing advice to members of the public who make enquiries regarding selective licensing and to landlords requiring assistance with the selective licensing process, ensuring legislation within Part 3 of the Housing Act 2004 is correctly followed Main duties and responsibilities will include: Undertake a wide range of administrative duties in relation to administration and general support to the Housing service, which includes regular handling of sensitive information. Dealing with telephone and email queries, production of correspondence, providing cover for colleagues. Assist with administration workflows of selective licence applications. Dealing with and sign posting customers, providing and self-help information. To provide advice and support to residents with landlord or private tenant complaints Provide support to the private sector team in the delivery of legislation under Part 3 of the Housing Act 2004. To support landlords to make selective licence applications. The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post. Please apply in writing with your CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 27, 2026
Seasonal
Our Public Sector client based in Seaham, County Durham requires a Housing Administration Officer to join their busy Housing Solutions Team, providing a wide range of Business Support Services. The hours of work are 09:30 to 5pm, Monday to Friday and the role is due to run through until November 2026, with a chance to extend. The main purpose of the role is to provide a wide and varied range of administrative support, assisting with the provision of an effective and efficient support service to the Housing Solutions team. Specifically, the post holder will provide housing advice to members of the public who make enquiries regarding selective licensing and to landlords requiring assistance with the selective licensing process, ensuring legislation within Part 3 of the Housing Act 2004 is correctly followed Main duties and responsibilities will include: Undertake a wide range of administrative duties in relation to administration and general support to the Housing service, which includes regular handling of sensitive information. Dealing with telephone and email queries, production of correspondence, providing cover for colleagues. Assist with administration workflows of selective licence applications. Dealing with and sign posting customers, providing and self-help information. To provide advice and support to residents with landlord or private tenant complaints Provide support to the private sector team in the delivery of legislation under Part 3 of the Housing Act 2004. To support landlords to make selective licence applications. The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post. Please apply in writing with your CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
