We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Third Party Management Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This will be a one stage interview process, held face-to-face at our Garden Court offices, Coventry. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide administrative and project support to assist delivery of Orbit s Third-Party Management Project and related strategic initiatives. Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records. Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate. Produce reports, trackers and performance information to support project governance, oversight and decision-making. Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information. Maintain accurate project documentation, records and audit trails. Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property. Assist senior colleagues with project monitoring, action tracking and stakeholder updates. Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates. What you'll bring Essential skills Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools. Experience working with large volumes of data, with a high level of accuracy and attention to detail. Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines. Ability to analyse information and identify trends, anomalies and areas requiring further investigation. Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams. Ability to maintain accurate records and manage sensitive information appropriately. An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangements Desirable skills Experience working within the social housing sector. Experience of leasehold, estate management or managing agent environments. Experience supporting projects, governance activity or operational improvement initiatives. Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Jul 28, 2026
Contractor
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Third Party Management Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This will be a one stage interview process, held face-to-face at our Garden Court offices, Coventry. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide administrative and project support to assist delivery of Orbit s Third-Party Management Project and related strategic initiatives. Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records. Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate. Produce reports, trackers and performance information to support project governance, oversight and decision-making. Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information. Maintain accurate project documentation, records and audit trails. Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property. Assist senior colleagues with project monitoring, action tracking and stakeholder updates. Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates. What you'll bring Essential skills Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools. Experience working with large volumes of data, with a high level of accuracy and attention to detail. Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines. Ability to analyse information and identify trends, anomalies and areas requiring further investigation. Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams. Ability to maintain accurate records and manage sensitive information appropriately. An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangements Desirable skills Experience working within the social housing sector. Experience of leasehold, estate management or managing agent environments. Experience supporting projects, governance activity or operational improvement initiatives. Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 28, 2026
Contractor
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Building careers are currently working with a Social housing company based in the St Helens area who are currently recruiting for a Safer Estates Enforcement officer. This is a temporary position for 6 months. Salary - 36,221 PURPOSE OF THE POST: Safer Enforcement Officers are responsible for the management of serious and persistent ASB & other tenancy breach cases, where early intervention measures have failed and warrant the consideration of legal measures to enforce tenancy conditions. KEY RESPONSIBILITIES: Review the Anti-Social Behaviour and Domestic Abuse Policy, Tenancy Policy and any associated policies and procedures. Support the local authorities in the delivery of their Community Safety Strategy. Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required. Establish, develop and maintain relationships with partners to effectively deliver the Safer Estates Strategy. Work with Business Assurance to ensure that customer and stakeholder feedback shapes Safer Estates service delivery and improved ways of working. Create a team culture of performance and encouragement, including ensuring that performance is discussed in Team meetings and during staff performance reviews. Ensure that the Safer Estates Service complies with relevant legislation and best practice. Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers' needs. Work with the Communications Team to manage risks, promote successful case outcomes. SKILLS/ QUALIFCATIONS: Excellent knowledge of national agenda and best practice in relation to ASB Excellent knowledge and understanding of the relevant legal framework DBS required or willing to process a new one If you are interested in this position, please apply below or ring Danielle at Building Careers UK (url removed) or call (phone number removed) This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of colleagues. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
Jul 27, 2026
Seasonal
Building careers are currently working with a Social housing company based in the St Helens area who are currently recruiting for a Safer Estates Enforcement officer. This is a temporary position for 6 months. Salary - 36,221 PURPOSE OF THE POST: Safer Enforcement Officers are responsible for the management of serious and persistent ASB & other tenancy breach cases, where early intervention measures have failed and warrant the consideration of legal measures to enforce tenancy conditions. KEY RESPONSIBILITIES: Review the Anti-Social Behaviour and Domestic Abuse Policy, Tenancy Policy and any associated policies and procedures. Support the local authorities in the delivery of their Community Safety Strategy. Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required. Establish, develop and maintain relationships with partners to effectively deliver the Safer Estates Strategy. Work with Business Assurance to ensure that customer and stakeholder feedback shapes Safer Estates service delivery and improved ways of working. Create a team culture of performance and encouragement, including ensuring that performance is discussed in Team meetings and during staff performance reviews. Ensure that the Safer Estates Service complies with relevant legislation and best practice. Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers' needs. Work with the Communications Team to manage risks, promote successful case outcomes. SKILLS/ QUALIFCATIONS: Excellent knowledge of national agenda and best practice in relation to ASB Excellent knowledge and understanding of the relevant legal framework DBS required or willing to process a new one If you are interested in this position, please apply below or ring Danielle at Building Careers UK (url removed) or call (phone number removed) This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of colleagues. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area. The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email
Jul 27, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area. The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email
Housing Officer East London £43,000 - £45,000 per annum + benefits We are currently recruiting for an experienced Housing Officer to join a reputable housing organisation in East London. This is a fantastic opportunity for a customer focused housing professional with a strong background in tenancy management and neighbourhood services. Key Responsibilities Managing a patch of residential properties and acting as the main point of contact for residents. Delivering all aspects of tenancy management , including tenancy sign-ups, successions, assignments and tenancy breaches. Investigating and managing anti-social behaviour (ASB) cases through to resolution. Conducting estate inspections and ensuring communal areas are maintained to a high standard. Managing void properties and supporting the onboarding of new tenants . Working collaboratively with internal teams and external agencies to improve resident satisfaction and community outcomes. Candidate Requirements Previous experience as a Housing Officer within a Housing Association or Local Authority . Strong knowledge of housing management, tenancy law and ASB case management. Passion for their community. Excellent communication and stakeholder management skills. An enhanced DBS check (updated and in date) is desirable. Full UK driving licence is desirable. If you are an experienced Housing Officer looking for your next opportunity in East London, we'd love to hear from you. Apply today to find out more.
Jul 27, 2026
Full time
Housing Officer East London £43,000 - £45,000 per annum + benefits We are currently recruiting for an experienced Housing Officer to join a reputable housing organisation in East London. This is a fantastic opportunity for a customer focused housing professional with a strong background in tenancy management and neighbourhood services. Key Responsibilities Managing a patch of residential properties and acting as the main point of contact for residents. Delivering all aspects of tenancy management , including tenancy sign-ups, successions, assignments and tenancy breaches. Investigating and managing anti-social behaviour (ASB) cases through to resolution. Conducting estate inspections and ensuring communal areas are maintained to a high standard. Managing void properties and supporting the onboarding of new tenants . Working collaboratively with internal teams and external agencies to improve resident satisfaction and community outcomes. Candidate Requirements Previous experience as a Housing Officer within a Housing Association or Local Authority . Strong knowledge of housing management, tenancy law and ASB case management. Passion for their community. Excellent communication and stakeholder management skills. An enhanced DBS check (updated and in date) is desirable. Full UK driving licence is desirable. If you are an experienced Housing Officer looking for your next opportunity in East London, we'd love to hear from you. Apply today to find out more.
Looking for a role that offers flexibility, excellent benefits, and the opportunity to make a real impact in local communities? Our client is seeking an experienced Housing Officer to join their established housing management team. This is a fantastic opportunity to work for a well-respected housing provider that values collaboration, customer service, and employee wellbeing. Based from the Greenham office one day per week, you'll manage your own diary, balancing home working with visits across your local patch to support customers and communities. As a Housing Officer , you'll be the visible presence within your neighbourhoods, delivering a high-quality housing management service while building strong relationships with residents, colleagues, local authorities, and partner agencies. Key Responsibilities of a Housing Officer: Deliver tenancy, leasehold, and neighbourhood management services across your designated area. Act as the primary point of contact for customers, providing advice, support, and practical solutions. Build effective relationships with local authorities, community groups, contractors, and partner organisations. Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation. Support neighbourhood initiatives and contribute to creating safe, sustainable communities. Maintain accurate records and ensure customer information is managed responsibly. Promote a positive, customer-focused approach while working collaboratively across teams. We're looking for someone who has: Experience within tenancy, leasehold, or neighbourhood management. Excellent communication and relationship-building skills. The ability to manage challenging situations and resolve issues effectively. Knowledge of housing and landlord services, with the confidence to apply legislation and best practice. A customer-focused approach with a proven track record of delivering positive outcomes. Good IT skills and confidence using digital systems. A full UK driving licence and access to your own vehicle. What's on offer: Salary of 32,000 - 40,000 Hybrid working with a mix of home working, office, and community-based visits 25 days annual leave plus bank holidays, increasing with service Option to buy or sell annual leave Additional wellbeing and paid volunteering days Generous matched pension scheme (up to 12%) Enhanced family leave Private healthcare options, dental insurance, and critical illness cover Wellbeing benefits including gym discounts and 24/7 virtual GP access A Basic DBS check will be required for the successful candidate. If you're passionate about delivering excellent housing services and want to join an organisation that genuinely invests in its people, we'd love to hear from you. Please apply or contact (url removed)
Jul 27, 2026
Full time
Looking for a role that offers flexibility, excellent benefits, and the opportunity to make a real impact in local communities? Our client is seeking an experienced Housing Officer to join their established housing management team. This is a fantastic opportunity to work for a well-respected housing provider that values collaboration, customer service, and employee wellbeing. Based from the Greenham office one day per week, you'll manage your own diary, balancing home working with visits across your local patch to support customers and communities. As a Housing Officer , you'll be the visible presence within your neighbourhoods, delivering a high-quality housing management service while building strong relationships with residents, colleagues, local authorities, and partner agencies. Key Responsibilities of a Housing Officer: Deliver tenancy, leasehold, and neighbourhood management services across your designated area. Act as the primary point of contact for customers, providing advice, support, and practical solutions. Build effective relationships with local authorities, community groups, contractors, and partner organisations. Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation. Support neighbourhood initiatives and contribute to creating safe, sustainable communities. Maintain accurate records and ensure customer information is managed responsibly. Promote a positive, customer-focused approach while working collaboratively across teams. We're looking for someone who has: Experience within tenancy, leasehold, or neighbourhood management. Excellent communication and relationship-building skills. The ability to manage challenging situations and resolve issues effectively. Knowledge of housing and landlord services, with the confidence to apply legislation and best practice. A customer-focused approach with a proven track record of delivering positive outcomes. Good IT skills and confidence using digital systems. A full UK driving licence and access to your own vehicle. What's on offer: Salary of 32,000 - 40,000 Hybrid working with a mix of home working, office, and community-based visits 25 days annual leave plus bank holidays, increasing with service Option to buy or sell annual leave Additional wellbeing and paid volunteering days Generous matched pension scheme (up to 12%) Enhanced family leave Private healthcare options, dental insurance, and critical illness cover Wellbeing benefits including gym discounts and 24/7 virtual GP access A Basic DBS check will be required for the successful candidate. If you're passionate about delivering excellent housing services and want to join an organisation that genuinely invests in its people, we'd love to hear from you. Please apply or contact (url removed)
Visiting & Tenancy Sustainment Officer needed in North London Paying £20.08 per hr ref 000B 343C / 1 Full time hours on a temporary basis Key Responsibilities Conduct home visits to tenants and residents to assess tenancy sustainment needs and identify support requirements. Provide advice and practical assistance to help residents maintain their tenancy and live independently. Identify early warning signs of tenancy failure and implement appropriate intervention plans. Support tenants experiencing financial difficulties, rent arrears, welfare issues, health concerns or other vulnerabilities. Carry out welfare and wellbeing visits, safeguarding checks and risk assessments where required. Work closely with housing management teams to reduce tenancy breaches and prevent evictions. Signpost and refer residents to appropriate support agencies, including health, social care, welfare, employment and community services. Develop personalised support plans and monitor progress against agreed outcomes. Maintain accurate case records and ensure all documentation is completed in line with policies and data protection requirements. Work in partnership with internal departments, local authorities, support providers and voluntary organisations. Support vulnerable residents to access benefits, budgeting advice and other forms of assistance. Assist with tenancy sign-ups and provide advice on tenant rights and responsibilities. Promote successful tenancy management and positive neighbourhood outcomes. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
Jul 27, 2026
Seasonal
Visiting & Tenancy Sustainment Officer needed in North London Paying £20.08 per hr ref 000B 343C / 1 Full time hours on a temporary basis Key Responsibilities Conduct home visits to tenants and residents to assess tenancy sustainment needs and identify support requirements. Provide advice and practical assistance to help residents maintain their tenancy and live independently. Identify early warning signs of tenancy failure and implement appropriate intervention plans. Support tenants experiencing financial difficulties, rent arrears, welfare issues, health concerns or other vulnerabilities. Carry out welfare and wellbeing visits, safeguarding checks and risk assessments where required. Work closely with housing management teams to reduce tenancy breaches and prevent evictions. Signpost and refer residents to appropriate support agencies, including health, social care, welfare, employment and community services. Develop personalised support plans and monitor progress against agreed outcomes. Maintain accurate case records and ensure all documentation is completed in line with policies and data protection requirements. Work in partnership with internal departments, local authorities, support providers and voluntary organisations. Support vulnerable residents to access benefits, budgeting advice and other forms of assistance. Assist with tenancy sign-ups and provide advice on tenant rights and responsibilities. Promote successful tenancy management and positive neighbourhood outcomes. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and property visits. Experience managing tenancy breaches and progressing enforcement action. Ability to undertake lone working and travel between geographically dispersed sites. Experience managing a varied housing caseload within a high-demand service. What You Need to Do Now If you are interested in this Tenancy Enforcement Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Tenancy Enforcement Officers, ASB Officers, Housing Officers and Tenancy Management Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 27, 2026
Contractor
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and property visits. Experience managing tenancy breaches and progressing enforcement action. Ability to undertake lone working and travel between geographically dispersed sites. Experience managing a varied housing caseload within a high-demand service. What You Need to Do Now If you are interested in this Tenancy Enforcement Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Tenancy Enforcement Officers, ASB Officers, Housing Officers and Tenancy Management Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Location: Can be located from any Regional Office: - Didsbury, Oldham, Sheffield, or Blackpool At our client the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate. You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, you'll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution. What you'll be doing Providing expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners. Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases such as tenancy fraud, trespass or more complex housing management issues. Undertaking case reviews with relevant colleagues relating to ASB/Tenancy Management demands which have evolved, drifted or become more complex in nature and need a fresh set of eyes to achieve resolution, providing specialist advice and case management support where required. To case manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, including legal work as required, maintaining clear communications with colleagues and customers throughout. Where legal intervention is necessary take forward all housing related legal processes; ensuring all case work is fully compliant with policy, processes and regulation, that customers are clear on actions being taken and their responsibilities, and feel fully supported through the process. Facilitate opportunities for shared learning across frontline teams to strive towards a culture of continuous improvement, improved customer service and value for money, identifying gaps in knowledge and specialist skills for training programmes for front line teams and the HUB. Provide training, coaching and support to frontline teams as necessary to develop skills and competencies that will support them in case management and facilitate legal escalation as required. To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues and key external partners, ensuring that respective roles and responsibilities are clearly communicated, understood and implemented. To keep up to date with any legislative, policy, best practice and regulatory changes, assessing the impact on the business and our customers, communicating as required to the Housing & Enforcement Manager. Using this knowledge to contribute to the development and amendment of relevant policies, procedures and IT support systems. What you'll need A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Ideally you will have some legal training and experience of managing a demanding specialist case load. Excellent working knowledge of housing law in relation to contractual and statutory provisions relevant to Registered Providers. Have a good working knowledge of all aspects of ASB and enforcement legislation and regulation. Ability and commitment to keep abreast of legislative changes and a sound foundation for further learning. Proven relationship builder and influencer with stakeholders. The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion. Experience of training, coaching and skills development and the ability to communicate complex information effectively. Excellent written and oral skills. An ability to recognise, develop and effectively promote new opportunities for our client. Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and our client) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Closing date: 31st July 2026 Shortlist date: 1st August 2026 Interview date: TBC
Jul 27, 2026
Full time
Location: Can be located from any Regional Office: - Didsbury, Oldham, Sheffield, or Blackpool At our client the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate. You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, you'll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution. What you'll be doing Providing expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners. Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases such as tenancy fraud, trespass or more complex housing management issues. Undertaking case reviews with relevant colleagues relating to ASB/Tenancy Management demands which have evolved, drifted or become more complex in nature and need a fresh set of eyes to achieve resolution, providing specialist advice and case management support where required. To case manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, including legal work as required, maintaining clear communications with colleagues and customers throughout. Where legal intervention is necessary take forward all housing related legal processes; ensuring all case work is fully compliant with policy, processes and regulation, that customers are clear on actions being taken and their responsibilities, and feel fully supported through the process. Facilitate opportunities for shared learning across frontline teams to strive towards a culture of continuous improvement, improved customer service and value for money, identifying gaps in knowledge and specialist skills for training programmes for front line teams and the HUB. Provide training, coaching and support to frontline teams as necessary to develop skills and competencies that will support them in case management and facilitate legal escalation as required. To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues and key external partners, ensuring that respective roles and responsibilities are clearly communicated, understood and implemented. To keep up to date with any legislative, policy, best practice and regulatory changes, assessing the impact on the business and our customers, communicating as required to the Housing & Enforcement Manager. Using this knowledge to contribute to the development and amendment of relevant policies, procedures and IT support systems. What you'll need A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Ideally you will have some legal training and experience of managing a demanding specialist case load. Excellent working knowledge of housing law in relation to contractual and statutory provisions relevant to Registered Providers. Have a good working knowledge of all aspects of ASB and enforcement legislation and regulation. Ability and commitment to keep abreast of legislative changes and a sound foundation for further learning. Proven relationship builder and influencer with stakeholders. The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion. Experience of training, coaching and skills development and the ability to communicate complex information effectively. Excellent written and oral skills. An ability to recognise, develop and effectively promote new opportunities for our client. Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and our client) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Closing date: 31st July 2026 Shortlist date: 1st August 2026 Interview date: TBC
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
Jul 27, 2026
Full time
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. • Drive service improvements: Carry out tenancy audits, PCFRAs/PEEPs and regular estate inspections, identifying opportunities to improve housing standards and working collaboratively with internal teams. • Support residents who need it most: Work closely with vulnerable tenants, make appropriate referrals and help ensure residents receive the right support at the right time. • Use your legal and enforcement expertise: Prepare and serve notices, including Notices Seeking Possession and Notices to Quit; prepare court cases, draft witness statements and represent in legal proceedings where required. Knowledge of the Housing Regulator's consumer standards and Awaab's Law is desirable. About You • Proven experience: At least two years' housing management experience, ideally within a general needs or social housing environment. • Confident communicator: Strong communication, negotiation and problem-solving skills, with the ability to manage sensitive, complex or challenging resident matters professionally. • Strong housing knowledge: A sound Understanding of tenancy management, anti-social behaviour legislation, enforcement processes and safeguarding principles. • Resident-focused mindset: Proactive, resilient and adaptable, with a genuine commitment to equality, diversity and inclusion and achieving positive outcomes for residents. Why Apply? This is a fantastic opportunity to step into a high-impact interim role where your decisions, judgement and resident-focused approach will make a real difference from day one. You'll join a busy housing service where your expertise will be valued, your work will be varied, and your contribution will directly support safer, stronger and better-managed communities. If you are ready to bring your housing management expertise to a role where you can have immediate impact, apply today to be considered. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Jul 27, 2026
Contractor
About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. • Drive service improvements: Carry out tenancy audits, PCFRAs/PEEPs and regular estate inspections, identifying opportunities to improve housing standards and working collaboratively with internal teams. • Support residents who need it most: Work closely with vulnerable tenants, make appropriate referrals and help ensure residents receive the right support at the right time. • Use your legal and enforcement expertise: Prepare and serve notices, including Notices Seeking Possession and Notices to Quit; prepare court cases, draft witness statements and represent in legal proceedings where required. Knowledge of the Housing Regulator's consumer standards and Awaab's Law is desirable. About You • Proven experience: At least two years' housing management experience, ideally within a general needs or social housing environment. • Confident communicator: Strong communication, negotiation and problem-solving skills, with the ability to manage sensitive, complex or challenging resident matters professionally. • Strong housing knowledge: A sound Understanding of tenancy management, anti-social behaviour legislation, enforcement processes and safeguarding principles. • Resident-focused mindset: Proactive, resilient and adaptable, with a genuine commitment to equality, diversity and inclusion and achieving positive outcomes for residents. Why Apply? This is a fantastic opportunity to step into a high-impact interim role where your decisions, judgement and resident-focused approach will make a real difference from day one. You'll join a busy housing service where your expertise will be valued, your work will be varied, and your contribution will directly support safer, stronger and better-managed communities. If you are ready to bring your housing management expertise to a role where you can have immediate impact, apply today to be considered. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Location: Hybrid - Linked to either Morden, Penge or Lewisham office Salary: £41,236 - £48,164 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 We are recruiting for 2 Tenancy Specialists to join our team. The Tenancy Specialist will provide a high level of expertise on antisocial behaviour and legal action for tenancy enforcement. You'll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and that the most appropriate, cost effective and proportionate action is taken. We'll look to you to manage a caseload of antisocial behaviour cases within your patch area, deciding on the most appropriate, cost effective and proportionate course of action, and ensuring the right support is in place for those affected. You'll be required to liaise with Local Authorities, the Police and other partners to gather and maintain evidence, complete visits and interviews, and progress cases through to legal action where appropriate. This will include preparing paperwork and attending/travelling to court, as required by the role and agreed with your line manager. Please note: tenancy fraud activity is currently under review. The role will primarily focus on antisocial behaviour, however there may be a requirement to support fraud-related work in the future. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Act now - apply today! This vacancy may close early without notice. Closing Date: Thursday 30th July 2026 at midnight. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! This is a hybrid role with a base location at our offices in either Penge, Lewisham or Morden. Candidates will be expected to work from the office at least 1 day per week. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Act now - apply today! This vacancy may close early without notice.
Jul 27, 2026
Full time
Location: Hybrid - Linked to either Morden, Penge or Lewisham office Salary: £41,236 - £48,164 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 We are recruiting for 2 Tenancy Specialists to join our team. The Tenancy Specialist will provide a high level of expertise on antisocial behaviour and legal action for tenancy enforcement. You'll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and that the most appropriate, cost effective and proportionate action is taken. We'll look to you to manage a caseload of antisocial behaviour cases within your patch area, deciding on the most appropriate, cost effective and proportionate course of action, and ensuring the right support is in place for those affected. You'll be required to liaise with Local Authorities, the Police and other partners to gather and maintain evidence, complete visits and interviews, and progress cases through to legal action where appropriate. This will include preparing paperwork and attending/travelling to court, as required by the role and agreed with your line manager. Please note: tenancy fraud activity is currently under review. The role will primarily focus on antisocial behaviour, however there may be a requirement to support fraud-related work in the future. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Act now - apply today! This vacancy may close early without notice. Closing Date: Thursday 30th July 2026 at midnight. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! This is a hybrid role with a base location at our offices in either Penge, Lewisham or Morden. Candidates will be expected to work from the office at least 1 day per week. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Act now - apply today! This vacancy may close early without notice.
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 26, 2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
Jul 26, 2026
Full time
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
ASB Liaison Officer Location: East London Rate: £26.40 per hour (Umbrella) Contract: 6-month ongoing contract Hours: 35 hours per week Working Pattern: Monday to Friday Key Responsibilities Investigate and manage anti-social behaviour (ASB) cases from referral through to resolution. Conduct interviews, gather evidence and prepare case files. Work closely with residents, the police, local authorities and external agencies to achieve positive outcomes. Carry out home visits, site inspections and risk assessments. Take appropriate enforcement action where required in line with legislation and organisational policies. Provide advice and support to victims and witnesses of anti-social behaviour. Maintain accurate case records and ensure all actions are completed within agreed timescales. Attend case conferences, court hearings and partnership meetings where required. Promote safer communities through proactive tenancy and neighbourhood management. About You Previous experience working as an ASB Officer , ASB Liaison Officer , Neighbourhood Officer or Housing Officer managing anti-social behaviour cases. Strong knowledge of housing legislation, ASB legislation and enforcement processes. Experience working within a Local Authority or Housing Association. Excellent communication, investigation and case management skills. Ability to manage a varied caseload and prioritise competing demands. Confident working independently and building effective relationships with residents and partner agencies. If you're looking for your next interim opportunity within housing and community safety, we'd love to hear from you. Apply today or get in touch for more information.
Jul 26, 2026
Seasonal
ASB Liaison Officer Location: East London Rate: £26.40 per hour (Umbrella) Contract: 6-month ongoing contract Hours: 35 hours per week Working Pattern: Monday to Friday Key Responsibilities Investigate and manage anti-social behaviour (ASB) cases from referral through to resolution. Conduct interviews, gather evidence and prepare case files. Work closely with residents, the police, local authorities and external agencies to achieve positive outcomes. Carry out home visits, site inspections and risk assessments. Take appropriate enforcement action where required in line with legislation and organisational policies. Provide advice and support to victims and witnesses of anti-social behaviour. Maintain accurate case records and ensure all actions are completed within agreed timescales. Attend case conferences, court hearings and partnership meetings where required. Promote safer communities through proactive tenancy and neighbourhood management. About You Previous experience working as an ASB Officer , ASB Liaison Officer , Neighbourhood Officer or Housing Officer managing anti-social behaviour cases. Strong knowledge of housing legislation, ASB legislation and enforcement processes. Experience working within a Local Authority or Housing Association. Excellent communication, investigation and case management skills. Ability to manage a varied caseload and prioritise competing demands. Confident working independently and building effective relationships with residents and partner agencies. If you're looking for your next interim opportunity within housing and community safety, we'd love to hear from you. Apply today or get in touch for more information.
Estate Officer Manchester, Greater Manchester Permanent, Full Time - 39 hours per week (agile working arrangements in place) Closing date: 31st July 2026 Interview date: 6th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Jul 26, 2026
Full time
Estate Officer Manchester, Greater Manchester Permanent, Full Time - 39 hours per week (agile working arrangements in place) Closing date: 31st July 2026 Interview date: 6th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Carrington West are assisting their local authority client based in Oxfordshire in the search for both a Principal Planning Policy Officer & Team Leader to join their town planning department on an initial 6-month contract, then rolling. We are looking for confident and experienced planning policy consultants to support the Policy Manager and team through the Local Plan Examination process, and day to day management of the planning policy team and associated responsibilities. The successful candidate should have significant Planning Policy experience. We are particularly looking for candidates with expertise in the areas of housing, viability, developer contributions and neighbourhood planning. Experience of giving evidence at a Local Plan examination would also be beneficial To apply for this roles, it is essential that you have extensive experience working in a Planning Policy team. The successful candidates must have good fundamental and technical knowledge of all relevant planning legislation and policies; significant experience preparing a Local Plan up to examination; and giving evidence at a Local Plan examination. It would be beneficial to hold a Post-graduate degree in planning, regeneration or a related discipline, and have the eligibility for membership of RTPI. The council are looking for candidates who will be able to hit the ground running and are offering hybrid working arrangements. Carrington West Pay Rate - £55 to £70per/hour (Depending on experience) Job Ref - 67935/67934 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jul 24, 2026
Contractor
Carrington West are assisting their local authority client based in Oxfordshire in the search for both a Principal Planning Policy Officer & Team Leader to join their town planning department on an initial 6-month contract, then rolling. We are looking for confident and experienced planning policy consultants to support the Policy Manager and team through the Local Plan Examination process, and day to day management of the planning policy team and associated responsibilities. The successful candidate should have significant Planning Policy experience. We are particularly looking for candidates with expertise in the areas of housing, viability, developer contributions and neighbourhood planning. Experience of giving evidence at a Local Plan examination would also be beneficial To apply for this roles, it is essential that you have extensive experience working in a Planning Policy team. The successful candidates must have good fundamental and technical knowledge of all relevant planning legislation and policies; significant experience preparing a Local Plan up to examination; and giving evidence at a Local Plan examination. It would be beneficial to hold a Post-graduate degree in planning, regeneration or a related discipline, and have the eligibility for membership of RTPI. The council are looking for candidates who will be able to hit the ground running and are offering hybrid working arrangements. Carrington West Pay Rate - £55 to £70per/hour (Depending on experience) Job Ref - 67935/67934 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Housing Officer Location: Kent & Essex Region (Based at Kent Science Park, Sittingbourne) Rate: £25.04 per hour (Umbrella) Contract: 10-week temporary contract (initially) Hours: 35 hours per week, Monday to Friday Working Pattern: 2 days in the office, with the remaining days split between site visits and working from homeAre you an experienced Housing Officer looking for your next contract opportunity?We're recruiting on behalf of one of the UK's leading housing providers for an experienced Housing Officer to manage a patch of properties across the Kent & Essex region. This is an excellent opportunity to join a supportive team and make a real difference to residents and local communities. Key Responsibilities Managing a designated patch of residential properties. Delivering a high-quality housing management service. Carrying out tenancy management and tenancy sustainment. Conducting estate inspections and property visits. Investigating and managing anti-social behaviour (ASB) cases. Supporting residents with safeguarding concerns and welfare issues. Building positive relationships with residents and local stakeholders. Working closely with internal departments and external agencies to resolve tenancy-related issues. Ensuring compliance with housing policies and procedures. About You Previous experience as a Housing Officer, Neighbourhood Officer or Tenancy Officer. Strong knowledge of housing management and tenancy legislation. Experience managing ASB cases, safeguarding concerns and estate management. Excellent communication and customer service skills. Able to work independently and manage a busy caseload. A full UK driving licence and access to a vehicle are essential , as the role involves regular travel across the housing patch. If you're interested in this opportunity, I'd love to hear from you. Apply today or get in touch for more information.
Jul 24, 2026
Seasonal
Housing Officer Location: Kent & Essex Region (Based at Kent Science Park, Sittingbourne) Rate: £25.04 per hour (Umbrella) Contract: 10-week temporary contract (initially) Hours: 35 hours per week, Monday to Friday Working Pattern: 2 days in the office, with the remaining days split between site visits and working from homeAre you an experienced Housing Officer looking for your next contract opportunity?We're recruiting on behalf of one of the UK's leading housing providers for an experienced Housing Officer to manage a patch of properties across the Kent & Essex region. This is an excellent opportunity to join a supportive team and make a real difference to residents and local communities. Key Responsibilities Managing a designated patch of residential properties. Delivering a high-quality housing management service. Carrying out tenancy management and tenancy sustainment. Conducting estate inspections and property visits. Investigating and managing anti-social behaviour (ASB) cases. Supporting residents with safeguarding concerns and welfare issues. Building positive relationships with residents and local stakeholders. Working closely with internal departments and external agencies to resolve tenancy-related issues. Ensuring compliance with housing policies and procedures. About You Previous experience as a Housing Officer, Neighbourhood Officer or Tenancy Officer. Strong knowledge of housing management and tenancy legislation. Experience managing ASB cases, safeguarding concerns and estate management. Excellent communication and customer service skills. Able to work independently and manage a busy caseload. A full UK driving licence and access to a vehicle are essential , as the role involves regular travel across the housing patch. If you're interested in this opportunity, I'd love to hear from you. Apply today or get in touch for more information.
Neighbourhood Officer Watford Salary: £38,836 Permanent, 37 hours per week The Vacancy As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. Introduction to the role This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Role purpose The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. What's the role? Key Accountabilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. What are they looking for? Essential: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Desirable: Holding a CIH or Housing Management qualification (or equivalent) is desirable What can they offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work They embrace agile working - blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell them why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if they receive a large response.)
Jul 24, 2026
Full time
Neighbourhood Officer Watford Salary: £38,836 Permanent, 37 hours per week The Vacancy As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. Introduction to the role This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Role purpose The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. What's the role? Key Accountabilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. What are they looking for? Essential: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Desirable: Holding a CIH or Housing Management qualification (or equivalent) is desirable What can they offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work They embrace agile working - blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell them why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if they receive a large response.)
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Jul 24, 2026
Contractor
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
