Data Engineer - Value & Analytics
Location: London or Edinburgh
Working pattern: Hybrid working
Start date: ASAP
Employment type: Permanent
Salary: £31,000 - £34,000 (+ £3,300 London Weighting)
Level: Mid-Level
The Opportunity
A leading international organisation specialising in education, cultural relations and global collaboration is looking for a Data Engineer to join its Value and Analytics function.
You will use data to improve digital products and services used by customers and learners worldwide. Working with product, research, marketing and operational teams, you will measure performance, analyse customer behaviour and turn complex information into practical recommendations that improve user experience, efficiency and commercial outcomes.
This role is suited to a data and analytics professional with strong quantitative skills, experience creating dashboards and the confidence to explain findings to technical and non-technical stakeholders.
The Role
You will support the measurement, analysis and reporting of product and service performance, developing metrics across the customer and learner journey. This includes acquisition, engagement, retention, satisfaction, operational performance and revenue.
You will also develop reporting tools that allow teams to monitor performance independently and combine quantitative and qualitative evidence to explain customer needs, product results and improvement opportunities.
Key Responsibilities
Design and maintain performance measurement frameworks aligned with product strategy, organisational goals and user needs
Define and track KPIs across acquisition, engagement, retention, satisfaction, service performance and revenue
Collect, combine and analyse data from multiple sources to identify trends, risks and opportunities
Develop evidence-based recommendations to improve products, customer journeys and operational performance
Create accessible dashboards, reports and visualisations that support self-service and real-time monitoring
Produce clear performance updates, presentations and recommendations for senior stakeholders
Analyse Google Analytics 4 data to assess digital journeys, engagement and conversion
Combine quantitative data with user research and qualitative insight to build a complete view of customer needs
Work with product managers, marketing and operations teams to define success measures and evaluate changes
Ensure data used for reporting is accurate, reliable, documented and compliant with privacy and governance requirements
Promote data-led decision-making and share analytical knowledge and good practice across teams
Evaluate products and services against agreed strategic goals, success measures and user outcomes
Support teams in understanding the impact of product changes, marketing activity and operational decisions
Lead data reviews covering customer behaviour, campaign performance, service changes and new product features
Identify and resolve data quality issues and maintain clear documentation for metrics, sources and reporting methods
Essential Experience
Experience in performance analysis, data analytics or product analytics, including digital products or services
Strong quantitative analysis, problem-solving and data interpretation skills
Proficiency in SQL, Excel and analytics platforms
Experience defining KPIs and developing product or service performance metrics
Strong dashboard development and data visualisation experience
Experience using Google Analytics 4
Ability to combine multiple data sources and translate findings into actionable recommendations
Experience producing reports and presentations for senior stakeholders
Understanding of data quality, privacy, security and governance principles
Strong stakeholder management, written communication and presentation skills
Fluency in English
Desirable Experience
Experience analysing customer acquisition, engagement, retention or commercial performance
Experience with Power BI, Tableau or Looker
Knowledge of cloud platforms such as Azure, AWS or Google Cloud Platform
Experience in education technology, digital learning, subscription services or a global organisation
Understanding of Agile delivery and digital product development
Relevant degree, professional experience or certification in analytics, data, business intelligence or cloud technology
Ability to investigate complex performance questions and explain what the data means, why it matters and what action should follow
Experience collaborating with product managers, user researchers, marketing teams and operational colleagues
Important Information
Applicants must be a UK resident
Applicants must have the unrestricted right to work in the UK
No visa sponsorship is available for this role
This position is offered on a hybrid basis, with no fully remote option
A regular physical presence in the office is required for the success of the role
The exact hybrid working pattern may vary depending on the selected office location
Salt contact: Robert Sprigens -
The full job description will be discussed during a telephone call if the candidate is interested and considered suitable for the role.
Rates depend on experience and client requirements