Credit Controller

Somewhere in your sales ledger, invoices are quietly overdue and customers are pretending they didn't see your email. We need someone to fix that.

You'll own a section of the ledger end to end, chasing debt, clearing queries, keeping accounts clean, and generally making sure cash comes in when it's supposed to. It's not glamorous, but it's the difference between a business that gets paid and one that just hopes for the best.

What you'll actually be doing:

• Chasing overdue payments by phone, email, and (when it comes to it) letter, politely relentless, not aggressive
• Running your section of the sales ledger like it's yours, because it is
• Allocating BACS, cheque, and card payments accurately and on time
• Untangling invoice, credit note, payment, and POD queries before they become someone else's problem
• Raising credit notes, invoices, refunds, and supplier debit notes
• Deciding whether held orders get released, in line with credit procedure, no drama, just judgement
• Keeping customer records, credit limits, and account statuses actually up to date
• Sending reminders, statements, and final notices, the paper trail that makes legal action easy if it comes to that
• Liaising with solicitors on debt recovery when it escalates that far
• Uploading invoices and credits to customer portals
• Handling the inbox, the post, and whatever else lands on your desk
• Keeping an eye on unallocated cash and outstanding supplier debit notes
• Logging everything properly, future you (and your manager) will thank you
• Picking up general admin and ad hoc tasks without making a thing of it

What you'll need:

• Credit control or accounts receivable experience, you know the difference between a query and an excuse
• Communication skills that work on a difficult customer and a Friday-afternoon email alike
• An eye for detail that catches the error before it becomes a bigger problem
• The organisation to juggle several accounts without dropping one
• Comfort with finance systems and the full Microsoft Office suite
• A problem-solving brain that doesn't need hand-holding

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.