Service Advisor - Automotive

An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.

As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.

This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.

You will be responsible for:

• Welcoming customers in person and over the telephone in a professional manner.
• Booking vehicle servicing, maintenance and repair appointments.
• Preparing and managing repair orders using the dealership management system.
• Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
• Keeping customers updated throughout the repair process.
• Obtaining approval for any additional work identified during servicing.
• Arranging vehicle collections, deliveries and customer handovers.
• Ensuring service documentation is accurate to support invoicing and workshop administration.
• Reviewing vehicle service records to identify suitable maintenance recommendations.
• Delivering a high standard of customer service throughout the customer journey.
• Supporting the day-to-day running of the service department.

What we are looking for:

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
• Prior experience within automotive industry.
• Strong customer service and communication skills.
• Excellent organisational skills with good attention to detail.
• Good IT and administrative abilities.
• Ability to manage priorities effectively in a busy environment.
• Professional, positive and team-oriented approach.
• Full UK driving licence.

What's on offer:

• Competitive Salary
• Performance-related bonus.
• Manufacturer training and ongoing professional development.
• Group Profit Share Scheme.
• Company Sick Pay Scheme.
• Death in Service benefit.
• Employee Assistance Programme.
• Employee discount scheme.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to Work Scheme.
• Staff referral bonus scheme (up to £1,000)

22 days annual leave plus Bank Holidays.

Long service holiday entitlement.

Birthday leave.

Seasonal staff gifts.

Supportive and friendly working environment.

Shift:

Working hours: 46.5 per week

Monday to Friday, 8:00am - 6:00pm.

1 in 4 Saturdays, 7:00am - 1:00pm.

This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.