Customer Service Agent

Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.

This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities

• Act as the primary point of contact for customer service and support enquiries.
• Manage support cases through their full lifecycle, ensuring timely resolution.
• Perform first-line diagnosis and qualification of issues.
• Coordinate engineers, logistics, travel arrangements, and spare parts as required.
• Escalate issues appropriately and within agreed service levels.
• Schedule preventative maintenance visits.
• Liaise with internal departments, customers, and suppliers to ensure effective communication.
• Produce reports and participate in customer review meetings and conference calls.

Essential Skills

• Previous experience in a customer service, helpdesk, service desk, or support role.
• Strong organisational and administrative skills.
• Excellent communication and customer relationship management abilities.
• High attention to detail and ability to manage multiple tasks.
• Commercial awareness and a proactive approach to problem-solving.

Desirable Skills

• Experience with ticketing or incident management systems.
• Knowledge of CRM systems, ideally Microsoft Dynamics.
• Experience with SAP.
• Exposure to AV, VC, or technology support environments.

What's on Offer

• Competitive salary dependent on experience.
• Opportunity to work with international clients.
• Supportive team environment and career development opportunities.

If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office.