Looking for your next contract within housing sustainment and homelessness prevention? A Bedfordshire local authority is looking for an experienced Tenancy Sustainment Officer to join their homelessness team. This is a proactive role focused on helping residents sustain their accommodation, working closely with tenants and landlords to prevent tenancy breakdown and reduce the need for temporary accommodation. Key Responsibilities: Supporting tenants at risk of losing their accommodation Working proactively to resolve rent arrears and tenancy issues Building positive relationships with private landlords and housing providers Utilising prevention funding where appropriate to sustain tenancies Carrying out customer-facing casework with vulnerable households Assessing cases where intentional homelessness decisions may need to be considered under Section 184 What you'll need: Strong landlord liaison and negotiation skills Understanding of homelessness legislation and tenancy sustainment practices Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.
Jul 30, 2026
Contractor
Looking for your next contract within housing sustainment and homelessness prevention? A Bedfordshire local authority is looking for an experienced Tenancy Sustainment Officer to join their homelessness team. This is a proactive role focused on helping residents sustain their accommodation, working closely with tenants and landlords to prevent tenancy breakdown and reduce the need for temporary accommodation. Key Responsibilities: Supporting tenants at risk of losing their accommodation Working proactively to resolve rent arrears and tenancy issues Building positive relationships with private landlords and housing providers Utilising prevention funding where appropriate to sustain tenancies Carrying out customer-facing casework with vulnerable households Assessing cases where intentional homelessness decisions may need to be considered under Section 184 What you'll need: Strong landlord liaison and negotiation skills Understanding of homelessness legislation and tenancy sustainment practices Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington
Jul 30, 2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a full-time, permanent contract. This is a field-based role requiring regular travel across your designated area, covering Rochdale and the surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Jul 30, 2026
Full time
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a full-time, permanent contract. This is a field-based role requiring regular travel across your designated area, covering Rochdale and the surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 30, 2026
Full time
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Jul 30, 2026
Seasonal
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
International Trade Compliance Officer 12 month contract inside IR35 Monday - Friday, standard days, with every other Friday off. Remote with sporadic office presence (Havant, once a month) About the role: Remote with sporadic office presence (Havant, once a month). Plans and coordinates export activities, including the flow of traffic to/from foreign destinations, related customer service, brokerage and supports customs transactions. Maintains compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products. Researches and resolves customer or supplier issues. Interfaces with internal and external worldwide import/export operations and organizations. Negotiates with foreign customers to develop handling agreements. Acts as liaison with U.S. empowered officials to resolve problems. Establishes requirements for license generation, guidance of the license generation and tracking process, and support of submitted licenses throughout U.S. Government review and approval process. Establishes, maintains and controls relations with appropriate government licensing authorities to ensure that the company's position on licensing and technology release is conveyed, understood and accepted. Maintains marketing contacts with both domestic and foreign civilian and military personnel, as well as customers and procurement officers. Key responsibilities: Carry out export license accounting ensuring compliance under the (Department for Business & Trade) DBT remit for record keeping when using export licenses for controlled goods Maintain suitable procedures and records to demonstrate control of exports to meet DBT compliance audits, HMRC desk audits and/or corporate audits and other company standards. Support the Business Development and Technical departments with export licencing for all demonstrations, exhibitions and trade shows, including Co-ordination with DBT (Department for business & Trade) for F680's, Exhibition clearances etc. Provides subject matter expert advice and establishes requirements for license generation, and support of submitted licences throughout the review and approval process, consisting of UK export licences and government authorisations i.e, OGELs, SIELs, OEILS, F1686s, End user undertakings etc. To manage, record and brief all travel requests and provide approval for the business including the issue of export licensing on a case by case basis. Carry out post audit checking of all exports made on behalf of the business on a monthly basis and maintain records thereto for AEO purposes. Provide control and accounting of US licensing and Agreements and to provide export advice on US retransfers and/or US licensing requirements in new business ventures. Perform record checking of US licence and agreements and identify records of exports made in this arena of compliance for assets obtained under 22 CFR (Apply online only) aka ITAR. Liaise with purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements. Maintenance and coordination of US Authorisations including Technical Assistance Agreements, Manufacturing Licence Agreements, US Licences and exemptions and exceptions. Co-ordination of Private Venture Grading (PVG) and trade compliance ratings (Control List Classifications for export/import activities including the flow of traffic to/from foreign destinations, brokerage and customs transactions. Maintain Review on site visits considering UK and US controls on access to Military equipment. Essential Skills: Proven experience for both UK and US export regulations. Experience with customs control for importing and exporting. Excellent interpersonal skills with a critical eye for detail The successful TCO should have experience working within the Defence/Aerospace Industry / military or dual use licensable goods. Typical minimum education & experience: Typically, minimum 5 years' experience in a similar role, with Compliance Disciplines, Customs matters, knowledge in UK Export and Import Controls and US controls - ITAR and EAR. Relevant, Professional qualification in international Trade. Wide Commercial experience and expertise. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact . Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jul 30, 2026
Contractor
International Trade Compliance Officer 12 month contract inside IR35 Monday - Friday, standard days, with every other Friday off. Remote with sporadic office presence (Havant, once a month) About the role: Remote with sporadic office presence (Havant, once a month). Plans and coordinates export activities, including the flow of traffic to/from foreign destinations, related customer service, brokerage and supports customs transactions. Maintains compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products. Researches and resolves customer or supplier issues. Interfaces with internal and external worldwide import/export operations and organizations. Negotiates with foreign customers to develop handling agreements. Acts as liaison with U.S. empowered officials to resolve problems. Establishes requirements for license generation, guidance of the license generation and tracking process, and support of submitted licenses throughout U.S. Government review and approval process. Establishes, maintains and controls relations with appropriate government licensing authorities to ensure that the company's position on licensing and technology release is conveyed, understood and accepted. Maintains marketing contacts with both domestic and foreign civilian and military personnel, as well as customers and procurement officers. Key responsibilities: Carry out export license accounting ensuring compliance under the (Department for Business & Trade) DBT remit for record keeping when using export licenses for controlled goods Maintain suitable procedures and records to demonstrate control of exports to meet DBT compliance audits, HMRC desk audits and/or corporate audits and other company standards. Support the Business Development and Technical departments with export licencing for all demonstrations, exhibitions and trade shows, including Co-ordination with DBT (Department for business & Trade) for F680's, Exhibition clearances etc. Provides subject matter expert advice and establishes requirements for license generation, and support of submitted licences throughout the review and approval process, consisting of UK export licences and government authorisations i.e, OGELs, SIELs, OEILS, F1686s, End user undertakings etc. To manage, record and brief all travel requests and provide approval for the business including the issue of export licensing on a case by case basis. Carry out post audit checking of all exports made on behalf of the business on a monthly basis and maintain records thereto for AEO purposes. Provide control and accounting of US licensing and Agreements and to provide export advice on US retransfers and/or US licensing requirements in new business ventures. Perform record checking of US licence and agreements and identify records of exports made in this arena of compliance for assets obtained under 22 CFR (Apply online only) aka ITAR. Liaise with purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements. Maintenance and coordination of US Authorisations including Technical Assistance Agreements, Manufacturing Licence Agreements, US Licences and exemptions and exceptions. Co-ordination of Private Venture Grading (PVG) and trade compliance ratings (Control List Classifications for export/import activities including the flow of traffic to/from foreign destinations, brokerage and customs transactions. Maintain Review on site visits considering UK and US controls on access to Military equipment. Essential Skills: Proven experience for both UK and US export regulations. Experience with customs control for importing and exporting. Excellent interpersonal skills with a critical eye for detail The successful TCO should have experience working within the Defence/Aerospace Industry / military or dual use licensable goods. Typical minimum education & experience: Typically, minimum 5 years' experience in a similar role, with Compliance Disciplines, Customs matters, knowledge in UK Export and Import Controls and US controls - ITAR and EAR. Relevant, Professional qualification in international Trade. Wide Commercial experience and expertise. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact . Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)
Jul 30, 2026
Full time
Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)
Job Title: Programme Manager - Autonomous Systems Location: London / Hybrid Salary : £35,000 - £42,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1200 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Overview of the Role: This is a new cross-programme role created to help techUK and its members explore, shape and accelerate the responsible deployment of autonomous systems and drones across these markets. The Programme Manager will work horizontally across techUK's defence, national security and justice & emergency services programmes, identifying shared opportunities and challenges, joining up members and stakeholders who might otherwise operate in silos, and building techUK's profile as a leading voice on autonomous systems for the public sector. Purpose The purpose of the role is to support the delivery of techUK's activities on autonomous systems and uncrewed systems across its relevant market programmes. This challenging and wide-ranging position provides an opportunity to work with senior level representatives from industry, government and the operational community to support the development and implementation of an ambitious agenda. The role will encompass the support and development of policy and market engagement activities related to the deployment of drones and wider autonomous systems, spanning defence, national security and the emergency services. This role requires someone who has the communication skills, confidence and drive to grow their own profile and that of techUK. Key Responsibilities: Present techUK as the voice of the technology industry to government departments, regulators and key stakeholders, whilst building new relationships and furthering programme priorities. Support the development, implementation and communication of techUK's autonomous systems activities in a way that meets the needs of existing and potential new members; Work across techUK's defence, national security and justice & emergency services programmes to identify, develop and exploit opportunities to deploy autonomous systems and drones, joining up members and stakeholders across these markets; Lead the development, implementation and management of projects, white papers, workshops and events that aim to resolve shared challenges between the technology industry and its public sector customers on the adoption and deployment of autonomous systems; Lead the set-up and execution of programme events, briefings and meetings, and support the activities of relevant Groups, Forums and working groups spanning the autonomous systems agenda; Engage with key regulators and enablers including the Military and Civil Aviation Authorities and relevant government bodies, to understand and help shape the frameworks that govern the deployment of drones and autonomous systems; Promote techUK's autonomous systems work through insights, opinions, social media and marketing activities; Liaise with other techUK programme teams to identify and exploit cross-fertilisation opportunities with programmes, ensuring alignment between the defence, national security and justice & emergency services programmes and the wider organisation; Support the work of various relevant member councils, maintaining liaison with participating members Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong interest in autonomous systems and drones, and their application across the public sector; Strong interest in innovation and the UK tech industry; A team player who has experience of managing relationships with a diverse range of stakeholders and is comfortable working with senior individuals in industry and government; Experience of delivering events for a broad range of different stakeholders. Desirable Knowledge and Experience: Good high-level knowledge of technology trends and the technology industry, and autonomous and uncrewed systems; Understanding of the regulatory environment for drones and autonomous systems, including the roles of the Military and Civil Aviation Authorities and concepts such as Beyond Visual Line of Sight (BVLOS) operations and integrated airspace; Additional Information This is a full-time role based out of techUK's London offices, however techUK operates a flexible working policy. The successful candidate must be able to obtain security clearance. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button to be redirected to our website. Candidates with experience of: Programme Manager, Programme Officer, Programme Support, Senior Project Manager, Autonomous Systems Programme Manager, Autonomous Systems may also be considered for this role.
Jul 29, 2026
Full time
Job Title: Programme Manager - Autonomous Systems Location: London / Hybrid Salary : £35,000 - £42,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1200 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Overview of the Role: This is a new cross-programme role created to help techUK and its members explore, shape and accelerate the responsible deployment of autonomous systems and drones across these markets. The Programme Manager will work horizontally across techUK's defence, national security and justice & emergency services programmes, identifying shared opportunities and challenges, joining up members and stakeholders who might otherwise operate in silos, and building techUK's profile as a leading voice on autonomous systems for the public sector. Purpose The purpose of the role is to support the delivery of techUK's activities on autonomous systems and uncrewed systems across its relevant market programmes. This challenging and wide-ranging position provides an opportunity to work with senior level representatives from industry, government and the operational community to support the development and implementation of an ambitious agenda. The role will encompass the support and development of policy and market engagement activities related to the deployment of drones and wider autonomous systems, spanning defence, national security and the emergency services. This role requires someone who has the communication skills, confidence and drive to grow their own profile and that of techUK. Key Responsibilities: Present techUK as the voice of the technology industry to government departments, regulators and key stakeholders, whilst building new relationships and furthering programme priorities. Support the development, implementation and communication of techUK's autonomous systems activities in a way that meets the needs of existing and potential new members; Work across techUK's defence, national security and justice & emergency services programmes to identify, develop and exploit opportunities to deploy autonomous systems and drones, joining up members and stakeholders across these markets; Lead the development, implementation and management of projects, white papers, workshops and events that aim to resolve shared challenges between the technology industry and its public sector customers on the adoption and deployment of autonomous systems; Lead the set-up and execution of programme events, briefings and meetings, and support the activities of relevant Groups, Forums and working groups spanning the autonomous systems agenda; Engage with key regulators and enablers including the Military and Civil Aviation Authorities and relevant government bodies, to understand and help shape the frameworks that govern the deployment of drones and autonomous systems; Promote techUK's autonomous systems work through insights, opinions, social media and marketing activities; Liaise with other techUK programme teams to identify and exploit cross-fertilisation opportunities with programmes, ensuring alignment between the defence, national security and justice & emergency services programmes and the wider organisation; Support the work of various relevant member councils, maintaining liaison with participating members Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong interest in autonomous systems and drones, and their application across the public sector; Strong interest in innovation and the UK tech industry; A team player who has experience of managing relationships with a diverse range of stakeholders and is comfortable working with senior individuals in industry and government; Experience of delivering events for a broad range of different stakeholders. Desirable Knowledge and Experience: Good high-level knowledge of technology trends and the technology industry, and autonomous and uncrewed systems; Understanding of the regulatory environment for drones and autonomous systems, including the roles of the Military and Civil Aviation Authorities and concepts such as Beyond Visual Line of Sight (BVLOS) operations and integrated airspace; Additional Information This is a full-time role based out of techUK's London offices, however techUK operates a flexible working policy. The successful candidate must be able to obtain security clearance. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button to be redirected to our website. Candidates with experience of: Programme Manager, Programme Officer, Programme Support, Senior Project Manager, Autonomous Systems Programme Manager, Autonomous Systems may also be considered for this role.
I am looking for an Administration Assistant to work on behalf of a prestigious local Birmingham based housing association. The role: To telephone residents to book appointments. preparation of letters, and other correspondence. Deal with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys. Arranging or generating purchase orders as required. Organising and setting up meetings utilising Office Outlook or equivalent. Taking and preparation of minutes. Electronic filing and searching information within systems. Receive visitors and where appropriate, provide hospitality to deliver a professional meet and greet service. You will receive: 17 - 17.50 P/H (umbrella - weekly paid) 3 months worth of work (could be extended depending on workload) 37 hours a week. 8:30am - 16:30pm Monday - Friday Hybrid work available once up to speed The successful canddiate will have: Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. IT literacy including information systems, databases and email. You will need: Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Good knowledge of Microsoft packages If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS
Jul 29, 2026
Seasonal
I am looking for an Administration Assistant to work on behalf of a prestigious local Birmingham based housing association. The role: To telephone residents to book appointments. preparation of letters, and other correspondence. Deal with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys. Arranging or generating purchase orders as required. Organising and setting up meetings utilising Office Outlook or equivalent. Taking and preparation of minutes. Electronic filing and searching information within systems. Receive visitors and where appropriate, provide hospitality to deliver a professional meet and greet service. You will receive: 17 - 17.50 P/H (umbrella - weekly paid) 3 months worth of work (could be extended depending on workload) 37 hours a week. 8:30am - 16:30pm Monday - Friday Hybrid work available once up to speed The successful canddiate will have: Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. IT literacy including information systems, databases and email. You will need: Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Good knowledge of Microsoft packages If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 29, 2026
Seasonal
Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
Jul 29, 2026
Contractor
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Jul 29, 2026
Contractor
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Job Title: Temporary Resident Liaison Officer Location: Greater Manchester Contract Type: Temporary (6 Months) Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer! About the Role: As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences. Key Responsibilities: Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication. Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements. Identify residents needing extra support and coordinate assistance with colleagues and partner organisations. Build positive relationships to maximise participation in planned works and minimise delays. Work closely with the Communities Team to support vulnerable residents and address local issues. Engage with internal teams to deliver a seamless customer experience. Maintain accurate records of resident interactions and monitor satisfaction levels. Promote the benefits of our Warm Homes and investment programmes to residents. What We're Looking For: Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management. Exceptional communication and interpersonal skills to foster trust and positive relationships. Strong organisational skills with the ability to manage multiple priorities effectively. Ability to navigate challenging situations with professionalism and empathy. Proficiency in Microsoft Office and housing management systems. Full UK driving licence and access to a vehicle (where required). Desirable Skills: Experience with retrofit or energy efficiency programmes. Knowledge of social housing asset management. Familiarity with safeguarding and tenancy-related issues. Key Competencies: Customer-focused and solution-oriented Excellent communicator and relationship builder Organised, proactive, and adaptable Empathetic and approachable Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.
Jul 29, 2026
Seasonal
Job Title: Temporary Resident Liaison Officer Location: Greater Manchester Contract Type: Temporary (6 Months) Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer! About the Role: As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences. Key Responsibilities: Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication. Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements. Identify residents needing extra support and coordinate assistance with colleagues and partner organisations. Build positive relationships to maximise participation in planned works and minimise delays. Work closely with the Communities Team to support vulnerable residents and address local issues. Engage with internal teams to deliver a seamless customer experience. Maintain accurate records of resident interactions and monitor satisfaction levels. Promote the benefits of our Warm Homes and investment programmes to residents. What We're Looking For: Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management. Exceptional communication and interpersonal skills to foster trust and positive relationships. Strong organisational skills with the ability to manage multiple priorities effectively. Ability to navigate challenging situations with professionalism and empathy. Proficiency in Microsoft Office and housing management systems. Full UK driving licence and access to a vehicle (where required). Desirable Skills: Experience with retrofit or energy efficiency programmes. Knowledge of social housing asset management. Familiarity with safeguarding and tenancy-related issues. Key Competencies: Customer-focused and solution-oriented Excellent communicator and relationship builder Organised, proactive, and adaptable Empathetic and approachable Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.
Supply Chain Compliance Officer (Full-Time, Permanent) Hybrid - 2 to 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does the Supply Chain Compliance Officer do at Prinova The role is responsible for driving compliance by engaging stakeholders, translating complex trading regulations into practical guidance, and supporting risk based decision-making in close collaboration with the Quality, Logistics, Supply Chain and Commercial teams. It also serves as a subject matter expert and key liaison on all matters relating to trade compliance. In addition, the role drives continuous improvement within its area of responsibility through active monitoring of regulatory changes, revision of SOPs and systems of work, and the delivery of training to relevant internal stakeholders. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect The Supply Chain Compliance Officer will advise and support our Product Managers and Operations teams to establish a trading compliance framework through the control of commodity codes, tariffs, certificates and licenses: Identify commodity codes and measuring codes for all new product approvals and set up in our ERP system (FBSS). This includes the submission for external validation of HS codes where legal position may be required (BTI / ATR) if required. Monitor the introduction of new HS code sub-category and periodically re-assess portfolio classification as required. Identify appropriate tariff rules based on commodity codes and markets for all new product approvals. Verify and document country of origin classification and associated duty controls in the markets we operate. Identify and support obtentions of permits, certificates and licenses required for imports and transfers of our products. Perform active surveillance of suspensions of product licenses and quotas in the UK / EU. Work with internal and external stakeholders to maintain visibility of current and future regulation changes. Assess potential business impacts and communicate updates to internal and external stakeholders. Monitor any changes to tariffs, anti-dumping duties, quotas, permits, etc. and support the business to adapt to those changes. Verify the presence of our products under restricted items listings (Security Trade Compliance controls). As part of their role, the Supply Chain Compliance Officer will perform a business-critical advisory role to the business as a subject matter expert: Develop procedures and work instructions with supply chain, logistics and quality teams to ensure they can execute appropriate checks in their day-to-day activities. Develop and roll out appropriate training across the organisation as needed. Drive knowledge sharing on all compliance topic, collaborating with US, China and NAGASE team as needed. Support internal and external compliance processes and audits. Develop improvement plans to address gaps identified during audits and verification processes. Support other members of staff on an ad-hoc basis when difficult cases with customs clearance / port health arise. Help ensure that our imports and transfers comply with customs regulations. Support operational projects to deliver compliance for the business on supply chain matters. Maintain an active network of external support, through our import and export partners. Does this sound like you: Minimum 5 years' experience in a similar role, preferably within the food, feed, or personal care sector. Strong knowledge of commodity codes, tariff codes and import and export requirements for products, preferably from within the food, feed, or personal care sector. Understanding of dangerous goods classification and handling (by air, by road and sea) would be an advantage. Strong understanding of Customs procedures, excise regulations and global trade compliance. Ability to interpret complex regulatory requirements into operational processes. Pre-emptive approach to compliance, continuous improvement and issue resolution. Proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Ability to provide guidance and training to non-expert stakeholders. Strong interpersonal skills, build trusted relationships quickly. Strong organisational skills and time management skills, with the ability to manage competing priorities, meet deadlines and support operational demands. Proactive, detail-oriented, and confident working independently or in cross-functional teams. Excellent communication skills with the ability to liaise with internal and external stakeholders. Click apply and you will be taken to our careers page where you can complete your application.
Jul 28, 2026
Full time
Supply Chain Compliance Officer (Full-Time, Permanent) Hybrid - 2 to 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does the Supply Chain Compliance Officer do at Prinova The role is responsible for driving compliance by engaging stakeholders, translating complex trading regulations into practical guidance, and supporting risk based decision-making in close collaboration with the Quality, Logistics, Supply Chain and Commercial teams. It also serves as a subject matter expert and key liaison on all matters relating to trade compliance. In addition, the role drives continuous improvement within its area of responsibility through active monitoring of regulatory changes, revision of SOPs and systems of work, and the delivery of training to relevant internal stakeholders. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect The Supply Chain Compliance Officer will advise and support our Product Managers and Operations teams to establish a trading compliance framework through the control of commodity codes, tariffs, certificates and licenses: Identify commodity codes and measuring codes for all new product approvals and set up in our ERP system (FBSS). This includes the submission for external validation of HS codes where legal position may be required (BTI / ATR) if required. Monitor the introduction of new HS code sub-category and periodically re-assess portfolio classification as required. Identify appropriate tariff rules based on commodity codes and markets for all new product approvals. Verify and document country of origin classification and associated duty controls in the markets we operate. Identify and support obtentions of permits, certificates and licenses required for imports and transfers of our products. Perform active surveillance of suspensions of product licenses and quotas in the UK / EU. Work with internal and external stakeholders to maintain visibility of current and future regulation changes. Assess potential business impacts and communicate updates to internal and external stakeholders. Monitor any changes to tariffs, anti-dumping duties, quotas, permits, etc. and support the business to adapt to those changes. Verify the presence of our products under restricted items listings (Security Trade Compliance controls). As part of their role, the Supply Chain Compliance Officer will perform a business-critical advisory role to the business as a subject matter expert: Develop procedures and work instructions with supply chain, logistics and quality teams to ensure they can execute appropriate checks in their day-to-day activities. Develop and roll out appropriate training across the organisation as needed. Drive knowledge sharing on all compliance topic, collaborating with US, China and NAGASE team as needed. Support internal and external compliance processes and audits. Develop improvement plans to address gaps identified during audits and verification processes. Support other members of staff on an ad-hoc basis when difficult cases with customs clearance / port health arise. Help ensure that our imports and transfers comply with customs regulations. Support operational projects to deliver compliance for the business on supply chain matters. Maintain an active network of external support, through our import and export partners. Does this sound like you: Minimum 5 years' experience in a similar role, preferably within the food, feed, or personal care sector. Strong knowledge of commodity codes, tariff codes and import and export requirements for products, preferably from within the food, feed, or personal care sector. Understanding of dangerous goods classification and handling (by air, by road and sea) would be an advantage. Strong understanding of Customs procedures, excise regulations and global trade compliance. Ability to interpret complex regulatory requirements into operational processes. Pre-emptive approach to compliance, continuous improvement and issue resolution. Proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Ability to provide guidance and training to non-expert stakeholders. Strong interpersonal skills, build trusted relationships quickly. Strong organisational skills and time management skills, with the ability to manage competing priorities, meet deadlines and support operational demands. Proactive, detail-oriented, and confident working independently or in cross-functional teams. Excellent communication skills with the ability to liaise with internal and external stakeholders. Click apply and you will be taken to our careers page where you can complete your application.
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 28, 2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Security Team Leader Sandwich, Kent Permenent Full Time 4 on 4 off 12 Hour Shifts Salary & Benefits £29,084.79 basic £3,635.52 shift allowance Total £32,720.30 p.a. Overtime at time and a half 23 shifts annual leave 8 shifts sick pay post probation Perks: discount platform, onsite gym access, 10% catering discount, free parking PLEASE ONLY APPLY FOR THIS VACANCY IF YOU HAVE A FULL MANUAL DRIVING LICENCE Due to the nature of the role you will need to be physically fit with no underlying health conditions. We're searching for a talented, career minded Security Team Leader for a large innovation campus in Sandwich, Kent. This 24/7 role suits an experienced SIA licensed Security Officer, Security Supervisor, or Shift Security Lead ready to step into a leadership position overseeing patrols, CCTV operations, incident response, and shift based security delivery The Role The Security Team Leader oversees daily shift operations across a large, multi tenant site with constant footfall and critical infrastructure. This position requires sharp decision making, strong leadership, and unwavering vigilance. Candidate Requirements Valid SIA SG or DS licence Minimum 1 year security experience Strong communication, customer service, and organisational skills Competent with CCTV, access control, and Microsoft Office Physically capable of patrols, rapid response, and equipment handling Full clean manual driving licence Desirable: CCTV licence, BTEC Level 3 Control Room Supervision, 3 5 years experience, enhanced first aid. Working Environment The successful candidate will operate from a state of the art control room within a busy, high footfall campus home to scientific, technical, and professional organisations. It s a role suited to someone who enjoys variety, responsibility, and being at the centre of operations. Key Responsibilities Security Operations - Patrols, CCTV monitoring, alarm response, incident management, and ensuring compliance. Team Leadership - Supervising officers, maintaining standards, delivering training, and managing performance. Systems & Compliance - Managing security systems, conducting risk assessments, and upholding health & safety requirements. Reporting - Accurate logs, incident reports, and liaison with internal teams and external authorities. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Jul 28, 2026
Full time
Security Team Leader Sandwich, Kent Permenent Full Time 4 on 4 off 12 Hour Shifts Salary & Benefits £29,084.79 basic £3,635.52 shift allowance Total £32,720.30 p.a. Overtime at time and a half 23 shifts annual leave 8 shifts sick pay post probation Perks: discount platform, onsite gym access, 10% catering discount, free parking PLEASE ONLY APPLY FOR THIS VACANCY IF YOU HAVE A FULL MANUAL DRIVING LICENCE Due to the nature of the role you will need to be physically fit with no underlying health conditions. We're searching for a talented, career minded Security Team Leader for a large innovation campus in Sandwich, Kent. This 24/7 role suits an experienced SIA licensed Security Officer, Security Supervisor, or Shift Security Lead ready to step into a leadership position overseeing patrols, CCTV operations, incident response, and shift based security delivery The Role The Security Team Leader oversees daily shift operations across a large, multi tenant site with constant footfall and critical infrastructure. This position requires sharp decision making, strong leadership, and unwavering vigilance. Candidate Requirements Valid SIA SG or DS licence Minimum 1 year security experience Strong communication, customer service, and organisational skills Competent with CCTV, access control, and Microsoft Office Physically capable of patrols, rapid response, and equipment handling Full clean manual driving licence Desirable: CCTV licence, BTEC Level 3 Control Room Supervision, 3 5 years experience, enhanced first aid. Working Environment The successful candidate will operate from a state of the art control room within a busy, high footfall campus home to scientific, technical, and professional organisations. It s a role suited to someone who enjoys variety, responsibility, and being at the centre of operations. Key Responsibilities Security Operations - Patrols, CCTV monitoring, alarm response, incident management, and ensuring compliance. Team Leadership - Supervising officers, maintaining standards, delivering training, and managing performance. Systems & Compliance - Managing security systems, conducting risk assessments, and upholding health & safety requirements. Reporting - Accurate logs, incident reports, and liaison with internal teams and external authorities. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Service Director - Law, Democratic and Member Service (Monitoring Officer) Barnsley Council 111,254 per annum Permanent Overview of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Sellick Partnership is delighted to be working with Barnsley Metropolitan Borough Council to recruit to a key post within their leadership team. This role will lead the Legal Services, Democratic and Member Services, Data Protection and Complaints and act as the Monitoring Officer for the authority. The postholder will deliver high-quality decision-making support within the senior management team for the authority. They will provide professional advice to elected members and officers and ensure that all governance processes comply with statutory requirements and best practice. Key responsibilities of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Line management: Legal Services, Democratic and Member services, Complaints and Data Protection. To play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved within the Council portfolio. Lead on and develop key corporate reviews and council wide/cross departmental strategies, projects and policies. To be accountable for the financial performance of the service area. Ensure compliance with all legal, statutory requirements, standing orders, financial regulations of the Council and all appropriate areas as documented in the accountability framework. To ensure that performance and development reviews are undertaken by managers to develop high performing teams and that promote a positive organisational culture whereby employee skills and knowledge are enhanced to provide an effective customer focused service working to achieve strategic aims and objectives. General duties of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Supporting the Executive Director - Core Services in ensuring compliance with the regulatory requirements of the Solicitor's Regulation Authority. Providing effective and transformational leadership in the delivery of complex service areas, including legal services, governance, elections and registration services this role ensures the council's vision, priorities and values are actively promoted and delivered in line with our Council Plan. Acting as the Councils Deputy Returning Officer and the Councils DPO. Ensuring the provision of high-level legal advice and undertaking related legal work across the areas set out below including advice to senior managers and elected members. This will include: Instructing Counsel or external solicitors firms where additional specialist expertise or capacity is required, managing the relationship and related resources in engaging with such providers and ensuring effective liaison between them and the relevant business unit. Undertaking high-level legal research. Drafting complex documents. Keeping up-to-date and disseminating within the organisation new developments in the law. Undertaking high level negotiation and mediation. Qualifications/experience: Qualified Solicitor, Barrister or Legal Executive with extensive experience in a similar role. Certificate to Practice. Evidence of continuing professional development in governance. Understanding of the corporate and political workings of a council. Significant experience as a Deputy Monitoring Officer or Monitoring Officer. Strong understanding of legislation affecting local government decision-making. Excellent leadership and managerial skills. Ability to influence, empower and motivate employees in the attainment of service and organisational goals. Understanding the legal, financial and political workings of local government and current best practice on tackling the kind of challenges that face local government services. Benefits of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Competitive salary. Excellent pension scheme, up to 16.8% employer contribution. 31 days of annual leave, increasing with length of service and an additional 5 discretionary days used for Christmas shutdown etc. Salary sacrifice scheme for extra annual leave, cycle to work, car leases, home electronics and childcare vouchers. Discounts on car parking, rail travel, eating out, leisure attractions and gym memberships. Family friendly policies including; excellent maternity, paternity and adoption entitlements. How to apply for the Service Director - Law, Democratic and Member Service (Monitoring Officer) If you feel you have the right experience and would like to apply, please submit your application now. For a confidential discussion about the role or to find out more about working at Barnsley Metropolitan Borough Council, contact Sara Robinson at Sellick Partnership. Closing date: 11:59pm on Sunday 23 August 2026. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 28, 2026
Full time
Service Director - Law, Democratic and Member Service (Monitoring Officer) Barnsley Council 111,254 per annum Permanent Overview of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Sellick Partnership is delighted to be working with Barnsley Metropolitan Borough Council to recruit to a key post within their leadership team. This role will lead the Legal Services, Democratic and Member Services, Data Protection and Complaints and act as the Monitoring Officer for the authority. The postholder will deliver high-quality decision-making support within the senior management team for the authority. They will provide professional advice to elected members and officers and ensure that all governance processes comply with statutory requirements and best practice. Key responsibilities of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Line management: Legal Services, Democratic and Member services, Complaints and Data Protection. To play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved within the Council portfolio. Lead on and develop key corporate reviews and council wide/cross departmental strategies, projects and policies. To be accountable for the financial performance of the service area. Ensure compliance with all legal, statutory requirements, standing orders, financial regulations of the Council and all appropriate areas as documented in the accountability framework. To ensure that performance and development reviews are undertaken by managers to develop high performing teams and that promote a positive organisational culture whereby employee skills and knowledge are enhanced to provide an effective customer focused service working to achieve strategic aims and objectives. General duties of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Supporting the Executive Director - Core Services in ensuring compliance with the regulatory requirements of the Solicitor's Regulation Authority. Providing effective and transformational leadership in the delivery of complex service areas, including legal services, governance, elections and registration services this role ensures the council's vision, priorities and values are actively promoted and delivered in line with our Council Plan. Acting as the Councils Deputy Returning Officer and the Councils DPO. Ensuring the provision of high-level legal advice and undertaking related legal work across the areas set out below including advice to senior managers and elected members. This will include: Instructing Counsel or external solicitors firms where additional specialist expertise or capacity is required, managing the relationship and related resources in engaging with such providers and ensuring effective liaison between them and the relevant business unit. Undertaking high-level legal research. Drafting complex documents. Keeping up-to-date and disseminating within the organisation new developments in the law. Undertaking high level negotiation and mediation. Qualifications/experience: Qualified Solicitor, Barrister or Legal Executive with extensive experience in a similar role. Certificate to Practice. Evidence of continuing professional development in governance. Understanding of the corporate and political workings of a council. Significant experience as a Deputy Monitoring Officer or Monitoring Officer. Strong understanding of legislation affecting local government decision-making. Excellent leadership and managerial skills. Ability to influence, empower and motivate employees in the attainment of service and organisational goals. Understanding the legal, financial and political workings of local government and current best practice on tackling the kind of challenges that face local government services. Benefits of the Service Director - Law, Democratic and Member Service (Monitoring Officer) Competitive salary. Excellent pension scheme, up to 16.8% employer contribution. 31 days of annual leave, increasing with length of service and an additional 5 discretionary days used for Christmas shutdown etc. Salary sacrifice scheme for extra annual leave, cycle to work, car leases, home electronics and childcare vouchers. Discounts on car parking, rail travel, eating out, leisure attractions and gym memberships. Family friendly policies including; excellent maternity, paternity and adoption entitlements. How to apply for the Service Director - Law, Democratic and Member Service (Monitoring Officer) If you feel you have the right experience and would like to apply, please submit your application now. For a confidential discussion about the role or to find out more about working at Barnsley Metropolitan Borough Council, contact Sara Robinson at Sellick Partnership. Closing date: 11:59pm on Sunday 23 August 2026. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West
Jul 28, 2026
Contractor
Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West
Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jul 27, 2026
Seasonal
Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers. You will be response for: Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. To be considered for the role you will need: Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies. Experience of working in the housing or property sector Please click 'apply now' or contact me for information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 27, 2026
Seasonal
Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers. You will be response for: Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. To be considered for the role you will need: Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies. Experience of working in the housing or property sector Please click 'apply now' or contact me for information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
