Annual salary: up to £32,000.00 Quality Assurance Officer Location: Basingstoke Salary: £29,000 - £32,000 per annum depending on experience Full time, Fixed term contract, 40 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a dedicated Quality Assurance Officer to join our team in Basingstoke, supporting both the RLAP and CAS contracts. This is an excellent opportunity for an analytical and detail-focused professional who is passionate about performance improvement, data quality, and delivering excellent service outcomes. In this role, you will manage the provision of performance data and information through the collation, validation and interpretation of data, supporting both client and Mears performance measures and service improvement initiatives. You will work closely with stakeholders to provide valuable business intelligence, ensure contractual KPI achievement, and contribute to continuous service improvement. You will be responsible for supporting performance management and quality assurance activities across the contracts, ensuring accurate reporting, robust data management, and the delivery of business intelligence that supports operational excellence. Key responsibilities include: Managing the development and presentation of performance reports and benchmarking activities, ensuring robust data quality arrangements Analysing data and identifying opportunities to increase productivity, reduce costs and add value to service delivery Providing business intelligence and data analysis to support management decision making and service improvement Ensuring the accurate collection, analysis and reporting of performance data in conjunction with the management team Adhering to company and client reporting protocols within required timescales Supporting the achievement of contractual KPI targets and performance standards Building and maintaining strong relationships with clients, service users and local communities Managing client expectations and attending meetings where required Supporting business development activities and assisting with bid preparation Role Criteria: Demonstrable good standard of education with a high level of literacy and numeracy Experience of analysing financial and statistical data Excellent analytical skills with the ability to interpret financial and statistical information Excellent written, verbal, presentation and negotiation skills Ability to identify, retrieve and interpret information from a variety of sources Experience producing reports for multiple audiences Ability to develop and maintain positive working relationships with internal and external stakeholders Experience working under pressure and meeting tight deadlines and targets Ability to overcome obstacles and consistently deliver results Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 06, 2026
Full time
Annual salary: up to £32,000.00 Quality Assurance Officer Location: Basingstoke Salary: £29,000 - £32,000 per annum depending on experience Full time, Fixed term contract, 40 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a dedicated Quality Assurance Officer to join our team in Basingstoke, supporting both the RLAP and CAS contracts. This is an excellent opportunity for an analytical and detail-focused professional who is passionate about performance improvement, data quality, and delivering excellent service outcomes. In this role, you will manage the provision of performance data and information through the collation, validation and interpretation of data, supporting both client and Mears performance measures and service improvement initiatives. You will work closely with stakeholders to provide valuable business intelligence, ensure contractual KPI achievement, and contribute to continuous service improvement. You will be responsible for supporting performance management and quality assurance activities across the contracts, ensuring accurate reporting, robust data management, and the delivery of business intelligence that supports operational excellence. Key responsibilities include: Managing the development and presentation of performance reports and benchmarking activities, ensuring robust data quality arrangements Analysing data and identifying opportunities to increase productivity, reduce costs and add value to service delivery Providing business intelligence and data analysis to support management decision making and service improvement Ensuring the accurate collection, analysis and reporting of performance data in conjunction with the management team Adhering to company and client reporting protocols within required timescales Supporting the achievement of contractual KPI targets and performance standards Building and maintaining strong relationships with clients, service users and local communities Managing client expectations and attending meetings where required Supporting business development activities and assisting with bid preparation Role Criteria: Demonstrable good standard of education with a high level of literacy and numeracy Experience of analysing financial and statistical data Excellent analytical skills with the ability to interpret financial and statistical information Excellent written, verbal, presentation and negotiation skills Ability to identify, retrieve and interpret information from a variety of sources Experience producing reports for multiple audiences Ability to develop and maintain positive working relationships with internal and external stakeholders Experience working under pressure and meeting tight deadlines and targets Ability to overcome obstacles and consistently deliver results Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
About the Role The client is seeking an experienced Income Officer (Court) to join the Housing Resident Services Division on a temporary basis to provide maternity leave cover. This role is responsible for managing rent arrears, maximising rental income, supporting residents to sustain their tenancies, and representing the Council in county court possession proceedings. The successful candidate will have extensive experience in income recovery, court representation, tenancy sustainment, and welfare advice within a social housing or local authority environment. Key Responsibilities Manage a caseload of rent arrears accounts. Maximise rental income and prevent tenancy failure. Represent the Council in County Court possession hearings. Prepare legal documentation and maintain accurate case records. Visit tenants and provide income maximisation and welfare advice. Work with Housing Benefit, DWP, Social Services, and internal teams to resolve tenancy issues. Attend evictions when required. Meet income recovery and customer service targets. Essential Requirements Experience managing rent arrears within a local authority or social housing environment. Strong knowledge of income recovery legislation and tenancy enforcement procedures. Proven experience representing landlords in County Court possession proceedings. Experience preparing legal documentation relating to rent arrears cases. Excellent negotiation, communication, and customer service skills. Ability to support vulnerable residents and promote tenancy sustainment. Experience working with Housing Benefit, DWP, Social Services, and other partner agencies. Strong organisational skills with the ability to manage a busy caseload and meet deadlines. Confident using housing management and case management systems.
Aug 06, 2026
Contractor
About the Role The client is seeking an experienced Income Officer (Court) to join the Housing Resident Services Division on a temporary basis to provide maternity leave cover. This role is responsible for managing rent arrears, maximising rental income, supporting residents to sustain their tenancies, and representing the Council in county court possession proceedings. The successful candidate will have extensive experience in income recovery, court representation, tenancy sustainment, and welfare advice within a social housing or local authority environment. Key Responsibilities Manage a caseload of rent arrears accounts. Maximise rental income and prevent tenancy failure. Represent the Council in County Court possession hearings. Prepare legal documentation and maintain accurate case records. Visit tenants and provide income maximisation and welfare advice. Work with Housing Benefit, DWP, Social Services, and internal teams to resolve tenancy issues. Attend evictions when required. Meet income recovery and customer service targets. Essential Requirements Experience managing rent arrears within a local authority or social housing environment. Strong knowledge of income recovery legislation and tenancy enforcement procedures. Proven experience representing landlords in County Court possession proceedings. Experience preparing legal documentation relating to rent arrears cases. Excellent negotiation, communication, and customer service skills. Ability to support vulnerable residents and promote tenancy sustainment. Experience working with Housing Benefit, DWP, Social Services, and other partner agencies. Strong organisational skills with the ability to manage a busy caseload and meet deadlines. Confident using housing management and case management systems.
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Aug 06, 2026
Full time
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
Aug 06, 2026
Full time
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
You YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Intensive Housing Management Officer role will assist the young people to sustain their occupancy agreement and achieve independent living. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether youre looking for your first role, coming back to work after a career break, or simply looking for a new challenge, were happy youre considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which were based during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other peoples lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: Contract Type: Permanent Working Pattern: Full Time Mon- Sun 37.5 hours per week The Job Description and Person Specification can be found here: IHM Officer Permanent.pdf Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
Aug 06, 2026
Full time
You YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Intensive Housing Management Officer role will assist the young people to sustain their occupancy agreement and achieve independent living. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether youre looking for your first role, coming back to work after a career break, or simply looking for a new challenge, were happy youre considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which were based during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other peoples lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: Contract Type: Permanent Working Pattern: Full Time Mon- Sun 37.5 hours per week The Job Description and Person Specification can be found here: IHM Officer Permanent.pdf Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
You We are currently recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) officer to join our Housing team in Dartford and support our 18+ residents. You will have a qualification in youth work, housing or within a similar area. You will have experience working with young people to develop their independence and a clear communicator with excellent interpersonal skills. The YMCATG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether youre looking for your first role, coming back to work after a career break, or simply looking for a new challenge, were happy youre considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which were based during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other peoples lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: Contract Type: Permanent Working Pattern: Full Time, 37.5 hours per week Monday-Sunday The Job Description and Person Specification can be found here: IHM Officer JD Feb 24.pdf Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
Aug 06, 2026
Full time
You We are currently recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) officer to join our Housing team in Dartford and support our 18+ residents. You will have a qualification in youth work, housing or within a similar area. You will have experience working with young people to develop their independence and a clear communicator with excellent interpersonal skills. The YMCATG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether youre looking for your first role, coming back to work after a career break, or simply looking for a new challenge, were happy youre considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which were based during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other peoples lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: Contract Type: Permanent Working Pattern: Full Time, 37.5 hours per week Monday-Sunday The Job Description and Person Specification can be found here: IHM Officer JD Feb 24.pdf Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel. Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 06, 2026
Contractor
Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel. Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 06, 2026
Contractor
Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
BDS Recruitment are delighted to be working with a leading housing provider in the South West with over 15000 units in their portfolio. We are looking to take on an experienced ASB officer. The role can be based at either the Weston or Exeter office so we would welcome candidates who are based in Devon / Somerset / Bristol. A hybrid working style is an option. This is temporary ongoling position to begin with. Pay 27 per hour umbrella. Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate An understanding of the County Court rules and procedures, and relevant government legislation. You will need a be a driver with access to a vehicle Apply now for immediate consideration!
Aug 06, 2026
Seasonal
BDS Recruitment are delighted to be working with a leading housing provider in the South West with over 15000 units in their portfolio. We are looking to take on an experienced ASB officer. The role can be based at either the Weston or Exeter office so we would welcome candidates who are based in Devon / Somerset / Bristol. A hybrid working style is an option. This is temporary ongoling position to begin with. Pay 27 per hour umbrella. Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate An understanding of the County Court rules and procedures, and relevant government legislation. You will need a be a driver with access to a vehicle Apply now for immediate consideration!
Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 06, 2026
Contractor
Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
As a Compliance Officer in Stockport within the not-for-profit sector, you'll play a key role in ensuring compliance across property-related operations. Your attention to detail and organisational skills will help keep processes running smoothly and in line with regulatory requirements. Client Details A not-for-profit organisation based in Stockport. Description Deliver and support asbestos removal and legionella management programmes across the housing portfolio. Conduct site inspections, audits, and compliance checks to ensure adherence to health and safety legislation. Review and approve asbestos survey reports and legionella risk assessments, ensuring regulatory compliance. Manage remedial works and monitor completion of follow-up actions to maintain compliance standards. Oversee contractor performance, ensuring work is delivered safely, effectively, and to agreed standards. Liaise with customers, contractors, and internal stakeholders to coordinate access and compliance-related activities. Produce compliance and performance reports while acting as a key point of contact for asbestos and legionella matters. Profile A successful Compliance Officer should have: A recognised asbestos qualification (BOHS P402/P405 or equivalent), or be actively working towards achieving it. A legionella qualification such as City & Guilds, BOHS P901, or an equivalent industry-recognised certification. Practical experience working with asbestos and legionella contractors, including monitoring compliance and quality of work. A strong understanding of health and safety legislation, compliance requirements, and risk management practices. Excellent communication, organisation, and stakeholder management skills, together with a proactive approach to problem-solving and customer service Job Offer Salary ranging from 31,537 to 33,699, dependent on the level of experience. Fixed-term 12 month contract in a Stockport-based organisation. Opportunities to contribute to meaningful work in the not-for-profit sector. If you're interested in this role, apply now.
Aug 06, 2026
Contractor
As a Compliance Officer in Stockport within the not-for-profit sector, you'll play a key role in ensuring compliance across property-related operations. Your attention to detail and organisational skills will help keep processes running smoothly and in line with regulatory requirements. Client Details A not-for-profit organisation based in Stockport. Description Deliver and support asbestos removal and legionella management programmes across the housing portfolio. Conduct site inspections, audits, and compliance checks to ensure adherence to health and safety legislation. Review and approve asbestos survey reports and legionella risk assessments, ensuring regulatory compliance. Manage remedial works and monitor completion of follow-up actions to maintain compliance standards. Oversee contractor performance, ensuring work is delivered safely, effectively, and to agreed standards. Liaise with customers, contractors, and internal stakeholders to coordinate access and compliance-related activities. Produce compliance and performance reports while acting as a key point of contact for asbestos and legionella matters. Profile A successful Compliance Officer should have: A recognised asbestos qualification (BOHS P402/P405 or equivalent), or be actively working towards achieving it. A legionella qualification such as City & Guilds, BOHS P901, or an equivalent industry-recognised certification. Practical experience working with asbestos and legionella contractors, including monitoring compliance and quality of work. A strong understanding of health and safety legislation, compliance requirements, and risk management practices. Excellent communication, organisation, and stakeholder management skills, together with a proactive approach to problem-solving and customer service Job Offer Salary ranging from 31,537 to 33,699, dependent on the level of experience. Fixed-term 12 month contract in a Stockport-based organisation. Opportunities to contribute to meaningful work in the not-for-profit sector. If you're interested in this role, apply now.
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Aug 06, 2026
Contractor
A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Job Title: Customer Service Officer - Council Tax & Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 06, 2026
Contractor
Job Title: Customer Service Officer - Council Tax & Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Principal Enforcement Officer (Housing) Location: South London (Hybrid Working Available) Rate: Up to 38 per hour (DOE) Contract: Temp to Perm Sector: Local Authority / Housing Daniel Owen are proud to be partnering with a Local Authority in South London who are looking to appoint an experienced Principal Enforcement Officer to join their Housing Enforcement team on a temp-to-perm basis . This is an excellent opportunity for an experienced housing enforcement professional looking to take ownership of complex investigations while helping improve housing standards across the private rented sector. You'll play a key role in ensuring landlords and property owners comply with current housing legislation, protecting residents and supporting the council's wider housing and community safety objectives. The Role Working as part of a specialist enforcement team, you will manage a varied caseload of complex housing enforcement matters, providing expert advice and taking appropriate enforcement action where required. The role offers plenty of autonomy and will see you working closely with legal teams, partner agencies and senior stakeholders to deliver successful outcomes. Key Responsibilities Lead complex housing enforcement investigations across the private rented sector. Carry out inspections of residential properties, including HMOs and licensed accommodation. Identify hazards and breaches of housing legislation, determining the most appropriate enforcement action. Prepare and serve Improvement Notices, Civil Penalties, Prohibition Orders and other statutory notices. Investigate offences under the Housing Act 2004, HMO legislation and associated regulations. Prepare prosecution files, witness statements and legal documentation for court proceedings. Represent the organisation at court, tribunals, appeals and formal hearings where required. Work closely with Legal Services to progress prosecutions, injunctions, Rent Repayment Orders and appeals. Build strong working relationships with internal departments, emergency services, housing providers and external agencies. Support the development of enforcement policies, service improvements and best practice. Mentor and provide technical guidance to junior officers where appropriate. About You To be successful in this role, you'll have previous experience within a Local Authority Housing Enforcement team and be confident managing complex enforcement cases from investigation through to prosecution. You'll also have: Strong knowledge of the Housing Act 2004 and associated housing legislation. Experience inspecting HMOs and private rented accommodation. A proven background serving statutory notices and undertaking enforcement action. Experience preparing legal case files and presenting evidence in court or tribunals. Knowledge of PACE and conducting investigations in line with regulatory requirements. Excellent communication and stakeholder management skills. The ability to work independently whilst managing a busy and varied caseload. Strong report writing and case management experience. What's on Offer Up to 38 per hour depending on experience. Temp-to-perm opportunity with long-term career prospects. Hybrid working with a South London-based Local Authority. Opportunity to work on varied, high-profile housing enforcement cases. Supportive team environment with opportunities for professional development. Immediate start available. If you're an experienced Principal Enforcement Officer , Senior Housing Enforcement Officer , Private Sector Housing Officer or Environmental Health professional with strong housing enforcement experience, we'd love to hear from you.
Aug 06, 2026
Full time
Principal Enforcement Officer (Housing) Location: South London (Hybrid Working Available) Rate: Up to 38 per hour (DOE) Contract: Temp to Perm Sector: Local Authority / Housing Daniel Owen are proud to be partnering with a Local Authority in South London who are looking to appoint an experienced Principal Enforcement Officer to join their Housing Enforcement team on a temp-to-perm basis . This is an excellent opportunity for an experienced housing enforcement professional looking to take ownership of complex investigations while helping improve housing standards across the private rented sector. You'll play a key role in ensuring landlords and property owners comply with current housing legislation, protecting residents and supporting the council's wider housing and community safety objectives. The Role Working as part of a specialist enforcement team, you will manage a varied caseload of complex housing enforcement matters, providing expert advice and taking appropriate enforcement action where required. The role offers plenty of autonomy and will see you working closely with legal teams, partner agencies and senior stakeholders to deliver successful outcomes. Key Responsibilities Lead complex housing enforcement investigations across the private rented sector. Carry out inspections of residential properties, including HMOs and licensed accommodation. Identify hazards and breaches of housing legislation, determining the most appropriate enforcement action. Prepare and serve Improvement Notices, Civil Penalties, Prohibition Orders and other statutory notices. Investigate offences under the Housing Act 2004, HMO legislation and associated regulations. Prepare prosecution files, witness statements and legal documentation for court proceedings. Represent the organisation at court, tribunals, appeals and formal hearings where required. Work closely with Legal Services to progress prosecutions, injunctions, Rent Repayment Orders and appeals. Build strong working relationships with internal departments, emergency services, housing providers and external agencies. Support the development of enforcement policies, service improvements and best practice. Mentor and provide technical guidance to junior officers where appropriate. About You To be successful in this role, you'll have previous experience within a Local Authority Housing Enforcement team and be confident managing complex enforcement cases from investigation through to prosecution. You'll also have: Strong knowledge of the Housing Act 2004 and associated housing legislation. Experience inspecting HMOs and private rented accommodation. A proven background serving statutory notices and undertaking enforcement action. Experience preparing legal case files and presenting evidence in court or tribunals. Knowledge of PACE and conducting investigations in line with regulatory requirements. Excellent communication and stakeholder management skills. The ability to work independently whilst managing a busy and varied caseload. Strong report writing and case management experience. What's on Offer Up to 38 per hour depending on experience. Temp-to-perm opportunity with long-term career prospects. Hybrid working with a South London-based Local Authority. Opportunity to work on varied, high-profile housing enforcement cases. Supportive team environment with opportunities for professional development. Immediate start available. If you're an experienced Principal Enforcement Officer , Senior Housing Enforcement Officer , Private Sector Housing Officer or Environmental Health professional with strong housing enforcement experience, we'd love to hear from you.
The vacancy Project Officer (Vacant Possession) Regeneration Team Location: London / Agile working Directorate: Development Regeneration and Strategic Asset Management Reports to: Senior Project Manager The Regeneration and Strategic Asset Management team is responsible for identifying, securing and delivering regeneration and growth opportunities in line with MTVH's Business Plan and Investment Strategy. The team works across London and the south east, delivering projects from small infill schemes to some of London's largest regeneration projects. The team lead on the appraisal and optimisation of all residential and non-residential assets to maximise long-term value and performance, while building strong partnerships that position MTVH as a trusted partner for communities, customers and stakeholders. About the role This post works across our regeneration projects and focuses on ensuring that properties are vacant in time for planned redevelopment and ensuring those that are vacated ahead of programme are secured and well managed. Working alongside our Senior Project Manager, this post assists with leasehold buybacks, our live-in guardians contracts and market rent properties. This work is central to being able to deliver our regeneration projects, and you will gain experience across a wide variety of developments. You'll develop great relationships with residents as well as the Regeneration Managers leading the projects you work on. You will also work widely across the business, with colleagues in housing, lettings, property and sales. You'll balance excellent customer service with project and programme needs, via great communication and rigorous attention to detail, ensuring compliance across our processes. This role will suit someone who has prior experience of similar work within residential development in multi-disciplinary teams, whether for a housing association or developer. A sound understanding of the legal, procedural and commercial processes that underpin vacant possession work is important, together with prior experience of managing suppliers and contractors. The role has no direct reports, but requires daily collaboration with internal and external stakeholders. Excellent interpersonal and communication skills are a must. About you You'll be a confident, diplomatic, and personable team player, who consistently delivers great service and can adapt to the changing needs of large projects. Full details of the skills and experience needed for this post can be found on the job description, together with more on the day to day responsibilities. Why join us? Play a key role in delivery of multiple regeneration projects Make a real difference to customers Flexible and agile working options Supportive culture built around Care, Dare and Collaborate If you're passionate about regeneration and delivering positive change at scale, we'd love to hear from you. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 05, 2026
Full time
The vacancy Project Officer (Vacant Possession) Regeneration Team Location: London / Agile working Directorate: Development Regeneration and Strategic Asset Management Reports to: Senior Project Manager The Regeneration and Strategic Asset Management team is responsible for identifying, securing and delivering regeneration and growth opportunities in line with MTVH's Business Plan and Investment Strategy. The team works across London and the south east, delivering projects from small infill schemes to some of London's largest regeneration projects. The team lead on the appraisal and optimisation of all residential and non-residential assets to maximise long-term value and performance, while building strong partnerships that position MTVH as a trusted partner for communities, customers and stakeholders. About the role This post works across our regeneration projects and focuses on ensuring that properties are vacant in time for planned redevelopment and ensuring those that are vacated ahead of programme are secured and well managed. Working alongside our Senior Project Manager, this post assists with leasehold buybacks, our live-in guardians contracts and market rent properties. This work is central to being able to deliver our regeneration projects, and you will gain experience across a wide variety of developments. You'll develop great relationships with residents as well as the Regeneration Managers leading the projects you work on. You will also work widely across the business, with colleagues in housing, lettings, property and sales. You'll balance excellent customer service with project and programme needs, via great communication and rigorous attention to detail, ensuring compliance across our processes. This role will suit someone who has prior experience of similar work within residential development in multi-disciplinary teams, whether for a housing association or developer. A sound understanding of the legal, procedural and commercial processes that underpin vacant possession work is important, together with prior experience of managing suppliers and contractors. The role has no direct reports, but requires daily collaboration with internal and external stakeholders. Excellent interpersonal and communication skills are a must. About you You'll be a confident, diplomatic, and personable team player, who consistently delivers great service and can adapt to the changing needs of large projects. Full details of the skills and experience needed for this post can be found on the job description, together with more on the day to day responsibilities. Why join us? Play a key role in delivery of multiple regeneration projects Make a real difference to customers Flexible and agile working options Supportive culture built around Care, Dare and Collaborate If you're passionate about regeneration and delivering positive change at scale, we'd love to hear from you. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
KM Education Recruitment Ltd
Penwortham, Lancashire
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Lead Housing Support Officer Location: Lancashire - Must be flexible with travel Salary: up to 32,600 (Depending on skills and experience) Package: Excellent Holiday Entitlement, Pension + Much More! Type: Full Time, Permanent The Role: Lead, coach, and support a team of Housing Support Officer, through supervision, mentoring, and performance development activities. Support the delivery of a high-quality accommodation support service, contributing to continuous improvement and service development. Provide specialist housing advice and guidance to participants and colleagues, ensuring accurate and effective support is delivered. Manage a small caseload of complex cases, providing tailored support to help individuals secure and maintain suitable accommodation. Deliver workshops and practice development sessions to improve team capability and service standards. Conduct case reviews, audits, and quality checks to ensure compliance with contractual requirements and KPIs. Build and maintain strong working relationships with key stakeholders, including referral partners and external housing providers. Support the Accommodation Team Manager in driving consistency, quality, and best practice across the service. Monitor and promote high standards of practice through observation, coaching, and feedback. Ensure effective organisation of workload and deadlines while maintaining accurate records and case documentation. Criteria: Must have experience of working within a similar Housing/Accommodation role, with a sound knowledge of legislation and options. Must have experience, or knowledge, of the Criminal Justice System. Excellent communication and interpersonal skills. Must be IT literate. Must be flexible with travel. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
Aug 05, 2026
Full time
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Lead Housing Support Officer Location: Lancashire - Must be flexible with travel Salary: up to 32,600 (Depending on skills and experience) Package: Excellent Holiday Entitlement, Pension + Much More! Type: Full Time, Permanent The Role: Lead, coach, and support a team of Housing Support Officer, through supervision, mentoring, and performance development activities. Support the delivery of a high-quality accommodation support service, contributing to continuous improvement and service development. Provide specialist housing advice and guidance to participants and colleagues, ensuring accurate and effective support is delivered. Manage a small caseload of complex cases, providing tailored support to help individuals secure and maintain suitable accommodation. Deliver workshops and practice development sessions to improve team capability and service standards. Conduct case reviews, audits, and quality checks to ensure compliance with contractual requirements and KPIs. Build and maintain strong working relationships with key stakeholders, including referral partners and external housing providers. Support the Accommodation Team Manager in driving consistency, quality, and best practice across the service. Monitor and promote high standards of practice through observation, coaching, and feedback. Ensure effective organisation of workload and deadlines while maintaining accurate records and case documentation. Criteria: Must have experience of working within a similar Housing/Accommodation role, with a sound knowledge of legislation and options. Must have experience, or knowledge, of the Criminal Justice System. Excellent communication and interpersonal skills. Must be IT literate. Must be flexible with travel. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 05, 2026
Seasonal
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 05, 2026
Contractor
Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Housing Officer Housing Association - South East London (Hybrid Working) - 29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies - Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Aug 05, 2026
Contractor
Housing Officer Housing Association - South East London (Hybrid Working) - 29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies - Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Your new company Our client is a leading organisation responsible for the management, maintenance, investment and safety of a substantial housing portfolio across Northern Ireland. With a strong commitment to providing safe, high-quality homes and services, the organisation continually invests in its people, properties and communities.As part of its ongoing commitment to health, safety and compliance, an exciting opportunity has arisen for a Health & Safety Officer to join the Asset Directorate and help ensure the safe delivery of property, maintenance and investment services across a diverse housing stock. Your new role Reporting to the Director of Assets, the Health & Safety Officer will play a key role in supporting health, safety and compliance activities across all functions within the Asset Directorate. This includes planned works, property compliance programmes, repairs and maintenance services, contractor management and activities delivered by the organisation's Direct Labour Organisation (DLO). Key responsibilities will include: Providing professional health and safety advice and guidance to operational and technical teams. Supporting the implementation and continuous improvement of health and safety management systems. Assisting with statutory compliance programmes including fire safety, asbestos management, electrical safety and water hygiene. Undertaking property inspections, site audits and safety assessments across operational locations. Reviewing risk assessments, method statements and safe systems of work. Supporting operational managers and supervisors to ensure safe working practices are maintained. Monitoring contractor compliance and carrying out site inspections on repair, maintenance and capital works projects. Investigating accidents, incidents and near misses, ensuring appropriate reporting and corrective actions. Delivering health and safety awareness training, toolbox talks and safety briefings. Promoting a positive health and safety culture and supporting continuous improvement initiatives across the Directorate. This is an excellent opportunity for a motivated Health & Safety professional who enjoys a varied role combining compliance, operational safety, inspections, training and stakeholder engagement. What you'll need to succeed Applicants should be able to demonstrate:Essential Criteria NEBOSH General Certificate in Occupational Health & Safety. Membership of IOSH (or actively working towards membership). Experience in a health and safety role within property, housing, construction, maintenance or asset management environments. Knowledge of building safety and property compliance requirements. Experience carrying out risk assessments, health and safety inspections and audits. Ability to work collaboratively with operational, technical and management teams. Excellent written and verbal communication skills. Ability to work independently and manage a varied workload. Full current driving licence and access to suitable transport. What you'll get in return Competitive salary of 35,000 - 38,000 34 days annual leave (including statutory and bank holidays) Generous pension scheme, Healthcare Cash Plan, Employee Health Check Programme, Paid Professional Membership Fees, Cycle to Work Scheme, Ongoing professional development and training opportunities. Supportive and collaborative working environment. Opportunity to make a significant impact on the safety and wellbeing of employees, contractors and residentsVaried and rewarding role within a respected and progressive housing organisation. Excellent long-term career development opportunities. What you need to do now If you're interested in this role, contact Michael Dickson on (phone number removed) or click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 05, 2026
Full time
Your new company Our client is a leading organisation responsible for the management, maintenance, investment and safety of a substantial housing portfolio across Northern Ireland. With a strong commitment to providing safe, high-quality homes and services, the organisation continually invests in its people, properties and communities.As part of its ongoing commitment to health, safety and compliance, an exciting opportunity has arisen for a Health & Safety Officer to join the Asset Directorate and help ensure the safe delivery of property, maintenance and investment services across a diverse housing stock. Your new role Reporting to the Director of Assets, the Health & Safety Officer will play a key role in supporting health, safety and compliance activities across all functions within the Asset Directorate. This includes planned works, property compliance programmes, repairs and maintenance services, contractor management and activities delivered by the organisation's Direct Labour Organisation (DLO). Key responsibilities will include: Providing professional health and safety advice and guidance to operational and technical teams. Supporting the implementation and continuous improvement of health and safety management systems. Assisting with statutory compliance programmes including fire safety, asbestos management, electrical safety and water hygiene. Undertaking property inspections, site audits and safety assessments across operational locations. Reviewing risk assessments, method statements and safe systems of work. Supporting operational managers and supervisors to ensure safe working practices are maintained. Monitoring contractor compliance and carrying out site inspections on repair, maintenance and capital works projects. Investigating accidents, incidents and near misses, ensuring appropriate reporting and corrective actions. Delivering health and safety awareness training, toolbox talks and safety briefings. Promoting a positive health and safety culture and supporting continuous improvement initiatives across the Directorate. This is an excellent opportunity for a motivated Health & Safety professional who enjoys a varied role combining compliance, operational safety, inspections, training and stakeholder engagement. What you'll need to succeed Applicants should be able to demonstrate:Essential Criteria NEBOSH General Certificate in Occupational Health & Safety. Membership of IOSH (or actively working towards membership). Experience in a health and safety role within property, housing, construction, maintenance or asset management environments. Knowledge of building safety and property compliance requirements. Experience carrying out risk assessments, health and safety inspections and audits. Ability to work collaboratively with operational, technical and management teams. Excellent written and verbal communication skills. Ability to work independently and manage a varied workload. Full current driving licence and access to suitable transport. What you'll get in return Competitive salary of 35,000 - 38,000 34 days annual leave (including statutory and bank holidays) Generous pension scheme, Healthcare Cash Plan, Employee Health Check Programme, Paid Professional Membership Fees, Cycle to Work Scheme, Ongoing professional development and training opportunities. Supportive and collaborative working environment. Opportunity to make a significant impact on the safety and wellbeing of employees, contractors and residentsVaried and rewarding role within a respected and progressive housing organisation. Excellent long-term career development opportunities. What you need to do now If you're interested in this role, contact Michael Dickson on (phone number removed) or click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
