The starting salary for this role is 48,698 per annum, working 36 hours per week. This role is a fixed term contract opportunity up until March 2029. We are looking for an exceptional person to join our Economy and Growth team to take a lead role in ensuring our supported employment services work to a high quality, and meet our grant funding requirements. You will be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). You will report directly into the Supported Employment Services Manager and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team Surrey County Council established a new service within our Economy and Growth team to deliver supported employment programmes, including Connect to Work and WorkWell. We are now growing the team, and this is an exciting opportunity to be help deliver the best results for Surrey businesses and residents by contributing to a capable and competent local workforce. Connect to Work and WorkWell are key elements of our Get Surrey Working plan, and part of a broader range of programmes managed by the Economy and Growth team aimed at addressing skills gaps, responding to employer need and driving local growth. The Senior Quality and Programme Support Officer will work across the whole Economy and Growth team to ensure the best outcomes are delivered for our residents. We are committed to the cross-team consolidation of activity across our area of work and therefore the full integration of these programmes, both with each other and into the wider team, is the fundamental principle on which the post will operate. By working in this way, you will lead the delivery of seamless employment support services through a single coherent front door of support for residents, businesses and employers. About the Role As the Senior Quality and Programme Support Officer, you will support the Supported Employment Services manager to set and monitor adherence to service standards for Connect to Work and WorkWell. You will also lead on ensuring that our Connect to Work programme meets the fidelity expectations for both our in-house IPS service as well as our outsourced SEQF provision. You will manage a small team of Programme Support Officers to ensure that data is correctly captured and reported. You will also support our in-house IPS and outsourced SEQF provisions to prepare for fidelity audits. This will involve leading on self-assessments of both services, reviewing evidence provided and producing feedback to the services on how to improve their alignment with fidelity. In addition, you will support Team Leaders across our Supported Employment function with caseload reviews to identify areas for continuous improvement. They will also provide training and support to frontline staff on delivering high-quality and fidelity compliant services. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Success in driving continuous improvement in supported employment programmes, and a demonstrable ability to motivate teams to achieve excellent results. In-depth understanding of the IPS and SEQF fidelity scales, and the ability to translate this understanding into supporting a team to prepare for self-assessments and external audits. The ability to analyse and interpret data, and to produce clear and actionable reports, translating complex information into clear and concise communications. The ability to use a customer relationship management system effectively, ensuring adherence to data protection and data security best practice. To apply, please send a copy of your CV and outline your experience and suitability for the role responding to these three questions: Outline your experience of driving continuous improvement within a supported employment setting, demonstrating how your approach enabled a team to work together to deliver excellent customer service. Outline your knowledge of the IPS and SEQF frameworks and how you would use this to support our services to prepare for self-assessments and external fidelity audits. Outline your experience of working with complex data to produce actionable reports, setting out the impact this work had. The job advert closes on 9th August 2026 with interviews planned for the following week. We reserve the right to close the advert sooner if we receive a high number of applications. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jul 30, 2026
Contractor
The starting salary for this role is 48,698 per annum, working 36 hours per week. This role is a fixed term contract opportunity up until March 2029. We are looking for an exceptional person to join our Economy and Growth team to take a lead role in ensuring our supported employment services work to a high quality, and meet our grant funding requirements. You will be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). You will report directly into the Supported Employment Services Manager and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team Surrey County Council established a new service within our Economy and Growth team to deliver supported employment programmes, including Connect to Work and WorkWell. We are now growing the team, and this is an exciting opportunity to be help deliver the best results for Surrey businesses and residents by contributing to a capable and competent local workforce. Connect to Work and WorkWell are key elements of our Get Surrey Working plan, and part of a broader range of programmes managed by the Economy and Growth team aimed at addressing skills gaps, responding to employer need and driving local growth. The Senior Quality and Programme Support Officer will work across the whole Economy and Growth team to ensure the best outcomes are delivered for our residents. We are committed to the cross-team consolidation of activity across our area of work and therefore the full integration of these programmes, both with each other and into the wider team, is the fundamental principle on which the post will operate. By working in this way, you will lead the delivery of seamless employment support services through a single coherent front door of support for residents, businesses and employers. About the Role As the Senior Quality and Programme Support Officer, you will support the Supported Employment Services manager to set and monitor adherence to service standards for Connect to Work and WorkWell. You will also lead on ensuring that our Connect to Work programme meets the fidelity expectations for both our in-house IPS service as well as our outsourced SEQF provision. You will manage a small team of Programme Support Officers to ensure that data is correctly captured and reported. You will also support our in-house IPS and outsourced SEQF provisions to prepare for fidelity audits. This will involve leading on self-assessments of both services, reviewing evidence provided and producing feedback to the services on how to improve their alignment with fidelity. In addition, you will support Team Leaders across our Supported Employment function with caseload reviews to identify areas for continuous improvement. They will also provide training and support to frontline staff on delivering high-quality and fidelity compliant services. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Success in driving continuous improvement in supported employment programmes, and a demonstrable ability to motivate teams to achieve excellent results. In-depth understanding of the IPS and SEQF fidelity scales, and the ability to translate this understanding into supporting a team to prepare for self-assessments and external audits. The ability to analyse and interpret data, and to produce clear and actionable reports, translating complex information into clear and concise communications. The ability to use a customer relationship management system effectively, ensuring adherence to data protection and data security best practice. To apply, please send a copy of your CV and outline your experience and suitability for the role responding to these three questions: Outline your experience of driving continuous improvement within a supported employment setting, demonstrating how your approach enabled a team to work together to deliver excellent customer service. Outline your knowledge of the IPS and SEQF frameworks and how you would use this to support our services to prepare for self-assessments and external fidelity audits. Outline your experience of working with complex data to produce actionable reports, setting out the impact this work had. The job advert closes on 9th August 2026 with interviews planned for the following week. We reserve the right to close the advert sooner if we receive a high number of applications. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
A small European Bank is seeking a dynamic and experienced individual to manage the compliance function, act as MLRO and Data Protection Officer. Your responsibilities will cover: Maintaining the Compliance Framework and Compliance Monitoring Programme Providing independent compliance and regulatory advice to management and business teams Providing compliance oversight for Treasury activities including wholesale banking, market conduct, and regulatory requirements As MLRO oversee AML, financial crime frameworks, risk assessments, training, reporting and regulatory obligations As DPO support compliance with GDPR requirements Monitoring regulatory developments and support the implementation of any regulatory change initiatives affecting the London office Supporting and developing the Compliance team Your experience must include: Extensive compliance experience gained within international banking including regulatory risk and financial crime as an SMF 16 and ideally SMF 17 Strong knowledge of FCA and PRA regulatory requirements, AML & Financial Crime regulations, UK GDPR and Data Protection Requirements, SMCR and MIFID II, Market Abuse Regulation and EMIR Good understanding of corporate and wholesale banking activities Excellent communication skills to liaise at all levels and with regulators etc Strong analytical, judgement and problem-solving abilities This role will be working 5 days a week in the London office for the first 6 months and will then convert to hybrid working 3 days a week in the office and 2 days remotely.
Jul 30, 2026
Full time
A small European Bank is seeking a dynamic and experienced individual to manage the compliance function, act as MLRO and Data Protection Officer. Your responsibilities will cover: Maintaining the Compliance Framework and Compliance Monitoring Programme Providing independent compliance and regulatory advice to management and business teams Providing compliance oversight for Treasury activities including wholesale banking, market conduct, and regulatory requirements As MLRO oversee AML, financial crime frameworks, risk assessments, training, reporting and regulatory obligations As DPO support compliance with GDPR requirements Monitoring regulatory developments and support the implementation of any regulatory change initiatives affecting the London office Supporting and developing the Compliance team Your experience must include: Extensive compliance experience gained within international banking including regulatory risk and financial crime as an SMF 16 and ideally SMF 17 Strong knowledge of FCA and PRA regulatory requirements, AML & Financial Crime regulations, UK GDPR and Data Protection Requirements, SMCR and MIFID II, Market Abuse Regulation and EMIR Good understanding of corporate and wholesale banking activities Excellent communication skills to liaise at all levels and with regulators etc Strong analytical, judgement and problem-solving abilities This role will be working 5 days a week in the London office for the first 6 months and will then convert to hybrid working 3 days a week in the office and 2 days remotely.
Ashberry Recruitment are looking for a Housing Officer on a temporary basis for a client based in the Carlisle area, they are looking for someone initially on a 1 -2 months basis, this could be extended. What You'll Do As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes. Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation. Key Responsibilities Manage a caseload of tenants, providing effective housing management and tenancy sustainment. Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing. Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services. Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities. Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes. Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants. Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation. Develop and maintain support plans, risk assessments and accurate case records using organisational systems. Support tenants to access employment, education, healthcare and specialist support services where appropriate. Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model. Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies. Contribute to service quality through effective record keeping, team working, training and continuous improvement. Undertake any other reasonable duties commensurate with the role. What We're Looking For Understanding of safeguarding, confidentiality and professional boundaries. Good IT skills and experience maintaining electronic records. Full UK driving licence and access to a vehicle. Enhanced DBS check.
Jul 30, 2026
Contractor
Ashberry Recruitment are looking for a Housing Officer on a temporary basis for a client based in the Carlisle area, they are looking for someone initially on a 1 -2 months basis, this could be extended. What You'll Do As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes. Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation. Key Responsibilities Manage a caseload of tenants, providing effective housing management and tenancy sustainment. Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing. Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services. Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities. Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes. Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants. Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation. Develop and maintain support plans, risk assessments and accurate case records using organisational systems. Support tenants to access employment, education, healthcare and specialist support services where appropriate. Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model. Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies. Contribute to service quality through effective record keeping, team working, training and continuous improvement. Undertake any other reasonable duties commensurate with the role. What We're Looking For Understanding of safeguarding, confidentiality and professional boundaries. Good IT skills and experience maintaining electronic records. Full UK driving licence and access to a vehicle. Enhanced DBS check.
As a Marketing Officer in Leeds for the not-for-profit sector, you'll support the marketing team with day-to-day tasks that keep campaigns running smoothly. From creating content to managing social media channels, your work will help reach and engage key audiences. Client Details This organisation operates in the not-for-profit sector and is based in Leeds. Description Coordinated and produced digital content for recruitment and marketing campaigns across websites and digital channels, including copywriting, editing, proofing, and content management. Supported the delivery of marketing campaigns through internal channels and external agencies. Created, managed, and maintained video content across digital platforms, ensuring effective asset management and storage. Developed and delivered content plans for video and social media channels to support recruitment and engagement objectives. Produced engaging multimedia content including video, photography, graphics, and social media assets for both paid and organic campaigns. Liaised with external agencies and stakeholders to deliver digital assets to agreed specifications and deadlines. Updated and maintained websites, third-party platforms, and social media channels with accurate and engaging content. Supported the development and production of digital publications and recruitment materials. Ensured digital content remained current, brand-compliant, and aligned with relevant legislation, including data protection and copyright requirements. Assisted in the delivery of integrated marketing campaigns using digital advertising, social media, email marketing, and online platforms. Responded to customer and stakeholder enquiries across digital channels, providing a professional and customer-focused service. Maintained consistent branding and messaging across all digital communications. Conducted market, audience, and competitor research to support campaign planning and performance analysis. Profile Qualifications Degree educated or equivalent experience. Skills & Experience Experience creating digital content for websites, social media, and video channels. Strong copywriting, editing, and proofreading skills. Experience supporting digital marketing campaigns. Knowledge of social media and digital marketing trends. Experience with market research and competitor analysis. Understanding of brand guidelines and content consistency. Proficient in Adobe Creative Suite and content editing tools. Key Competencies Strong organisational skills and ability to manage multiple deadlines. Excellent written and verbal communication skills. High attention to detail and accuracy. Flexible, adaptable, and collaborative approach. Commitment to equality, inclusion, wellbeing, and safeguarding. Job Offer Hourly rate of 13.00 to 15.00, dependent on the level of experience. Temporary position based in Leeds. If you're interested in this role, apply now.
Jul 30, 2026
Seasonal
As a Marketing Officer in Leeds for the not-for-profit sector, you'll support the marketing team with day-to-day tasks that keep campaigns running smoothly. From creating content to managing social media channels, your work will help reach and engage key audiences. Client Details This organisation operates in the not-for-profit sector and is based in Leeds. Description Coordinated and produced digital content for recruitment and marketing campaigns across websites and digital channels, including copywriting, editing, proofing, and content management. Supported the delivery of marketing campaigns through internal channels and external agencies. Created, managed, and maintained video content across digital platforms, ensuring effective asset management and storage. Developed and delivered content plans for video and social media channels to support recruitment and engagement objectives. Produced engaging multimedia content including video, photography, graphics, and social media assets for both paid and organic campaigns. Liaised with external agencies and stakeholders to deliver digital assets to agreed specifications and deadlines. Updated and maintained websites, third-party platforms, and social media channels with accurate and engaging content. Supported the development and production of digital publications and recruitment materials. Ensured digital content remained current, brand-compliant, and aligned with relevant legislation, including data protection and copyright requirements. Assisted in the delivery of integrated marketing campaigns using digital advertising, social media, email marketing, and online platforms. Responded to customer and stakeholder enquiries across digital channels, providing a professional and customer-focused service. Maintained consistent branding and messaging across all digital communications. Conducted market, audience, and competitor research to support campaign planning and performance analysis. Profile Qualifications Degree educated or equivalent experience. Skills & Experience Experience creating digital content for websites, social media, and video channels. Strong copywriting, editing, and proofreading skills. Experience supporting digital marketing campaigns. Knowledge of social media and digital marketing trends. Experience with market research and competitor analysis. Understanding of brand guidelines and content consistency. Proficient in Adobe Creative Suite and content editing tools. Key Competencies Strong organisational skills and ability to manage multiple deadlines. Excellent written and verbal communication skills. High attention to detail and accuracy. Flexible, adaptable, and collaborative approach. Commitment to equality, inclusion, wellbeing, and safeguarding. Job Offer Hourly rate of 13.00 to 15.00, dependent on the level of experience. Temporary position based in Leeds. If you're interested in this role, apply now.
Job Role: Senior Housing Support Officer Location: Lancashire (Working across custodial and community settings) Salary: £26,150 - £32,668 per annum (Dependent on Experience) Contract: Permanent, full-time (37 hours per week, Monday-Friday) Role Overview We are recruiting a confident and experienced Senior Housing Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire. As a Senior Housing Support Officer , you will provide leadership, coaching, and day-to-day guidance to a team of Housing Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment. Key Responsibilities Team Leadership & Development Staff Guidance: Lead, support, and inspire a team of Housing Support Officers across the region. Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team. Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement. Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback. Service Delivery & Case Management Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support. Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met. Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services. Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties. Quality Assurance & Administration Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance. System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner. Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults. Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies. Essential Criteria Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment. Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways. Sector Experience: Significant experience working within criminal justice, housing support, or social care settings. Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach. Communication: Excellent communication, negotiation, and stakeholder engagement skills. Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire. Desirable Criteria Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments. Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions. Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice. Personal Attributes Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes. Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly. Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates. Benefits & Package Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days. Volunteer Support: 2 paid volunteering days per year. Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer). Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover. Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme. Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits. How to Apply If you are an experienced leader looking to make a meaningful difference as our Senior Housing Support Officer in Lancashire, please get in touch. To apply or request further information regarding this position, please contact: Contact: Tiff Bennett Phone: (phone number removed) Email: (url removed)
Jul 30, 2026
Full time
Job Role: Senior Housing Support Officer Location: Lancashire (Working across custodial and community settings) Salary: £26,150 - £32,668 per annum (Dependent on Experience) Contract: Permanent, full-time (37 hours per week, Monday-Friday) Role Overview We are recruiting a confident and experienced Senior Housing Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire. As a Senior Housing Support Officer , you will provide leadership, coaching, and day-to-day guidance to a team of Housing Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment. Key Responsibilities Team Leadership & Development Staff Guidance: Lead, support, and inspire a team of Housing Support Officers across the region. Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team. Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement. Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback. Service Delivery & Case Management Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support. Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met. Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services. Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties. Quality Assurance & Administration Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance. System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner. Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults. Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies. Essential Criteria Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment. Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways. Sector Experience: Significant experience working within criminal justice, housing support, or social care settings. Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach. Communication: Excellent communication, negotiation, and stakeholder engagement skills. Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire. Desirable Criteria Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments. Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions. Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice. Personal Attributes Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes. Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly. Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates. Benefits & Package Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days. Volunteer Support: 2 paid volunteering days per year. Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer). Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover. Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme. Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits. How to Apply If you are an experienced leader looking to make a meaningful difference as our Senior Housing Support Officer in Lancashire, please get in touch. To apply or request further information regarding this position, please contact: Contact: Tiff Bennett Phone: (phone number removed) Email: (url removed)
Finance Administrator As Finance Administrator, you will provide reliable and accurate transactional and administrative finance support. This is a part-time role based in Cambridge but school hours and term time working would also be considered. We re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children s hospital, your work will help transform the future of patient care. Position: Finance Administrator (2 posts available in Income or Expenditure) Location: Cambridge, Biomedical Campus onsite Salary: £26,000 to £28,000 per annum, pro rata (dependant on skills and experience) Hours: Part-time, 20 hours per week 4/5 day office based. School Hours and Term Time only will be considered Contract: Permanent Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found. About the Role Two opportunities are available within the Finance team: Finance Administrator Income, responsible for processing and monitoring income transactions, and Finance Administrator Expenditure, focused on expenditure processing. Both roles provide essential finance administration support, work closely together and provide cover for one another. About You We are looking for someone who has relevant experience in a financial support role along with: Strong attention to detail, able to spot when numbers or documents look unusual Organised and skilled at managing day to day tasks proactively Clear and polite communication with customers and colleagues Ability to work independently but comfortable asking questions and highlighting issues early Knowledge and experience of working with confidential information and data protection rules We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity. In Return This is an amazing place to work! You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Employee Assistance Programmes Cycle to Work Scheme Other roles you may have experience in include Finance, Finance Officer, Finance Assistant, Finance Administrator, Finance Admin, Finance Support. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Jul 30, 2026
Full time
Finance Administrator As Finance Administrator, you will provide reliable and accurate transactional and administrative finance support. This is a part-time role based in Cambridge but school hours and term time working would also be considered. We re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children s hospital, your work will help transform the future of patient care. Position: Finance Administrator (2 posts available in Income or Expenditure) Location: Cambridge, Biomedical Campus onsite Salary: £26,000 to £28,000 per annum, pro rata (dependant on skills and experience) Hours: Part-time, 20 hours per week 4/5 day office based. School Hours and Term Time only will be considered Contract: Permanent Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found. About the Role Two opportunities are available within the Finance team: Finance Administrator Income, responsible for processing and monitoring income transactions, and Finance Administrator Expenditure, focused on expenditure processing. Both roles provide essential finance administration support, work closely together and provide cover for one another. About You We are looking for someone who has relevant experience in a financial support role along with: Strong attention to detail, able to spot when numbers or documents look unusual Organised and skilled at managing day to day tasks proactively Clear and polite communication with customers and colleagues Ability to work independently but comfortable asking questions and highlighting issues early Knowledge and experience of working with confidential information and data protection rules We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity. In Return This is an amazing place to work! You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Employee Assistance Programmes Cycle to Work Scheme Other roles you may have experience in include Finance, Finance Officer, Finance Assistant, Finance Administrator, Finance Admin, Finance Support. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Jul 30, 2026
Contractor
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Regional Manager Brighton, Southampton & Oxford Location: Regional role covering Brighton, Southampton & Oxford Reports to: Chief Operating Officer Salary: Up to £60,000 per annum + performance bonus Hours: Full-time, Permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Regional Manager to oversee operations across three established branches in Brighton, Southampton, and Oxford . This is a senior operational leadership role responsible for the commercial performance, operational excellence, and people leadership across the region. The successful candidate will lead multiple Branch Managers and their teams of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, compliance, and sustainable revenue growth. This is a highly visible, hands-on leadership position requiring regular travel between branches. The Regional Manager will spend significant time coaching leaders, reviewing operational performance, supporting branch development, and ensuring consistent delivery of company standards across all locations. The role is ideally suited to an experienced multi-site leader who thrives in a fast-paced, target-driven environment and enjoys developing high-performing teams while driving commercial success. Key Responsibilities Regional Leadership & People Management Foster a high-performance culture through coaching, accountability, and regular performance reviews. Support Branch Managers in recruiting, onboarding, and developing high-performing teams. Conduct regular regional visits, one-to-one meetings, leadership coaching, and performance reviews. Manage underperformance effectively, implementing improvement plans where required. Promote collaboration and the sharing of best practice across all branches. Commercial & Operational Performance Take ownership of regional revenue, profitability, productivity, and operational KPIs. Analyse branch performance data and implement improvement strategies to maximise results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and operational efficiency. Identify opportunities for business growth, increased market presence, and improved client engagement across the region. Ensure consistent achievement of operational and commercial objectives across all branches. Client Experience & Quality Ensure every branch delivers a professional, compliant, and high-quality client experience. Maintain oversight of regional workflows, operational processes, and service standards. Champion a right-first-time culture focused on quality, efficiency, and exceptional customer service. Support Branch Managers in resolving escalated client concerns and maintaining excellent client satisfaction. Compliance & Governance Ensure all branches operate in accordance with regulatory requirements, internal policies, and company procedures. Maintain robust compliance, quality assurance, and data protection standards across the region. Support audit readiness and drive continuous operational improvement. Business Development & Regional Presence Act as an ambassador for the business across the region. Support Branch Managers in developing local referral networks, partnerships, and community engagement. Identify opportunities to strengthen brand awareness and increase regional market share. Work closely with senior leadership to support future branch growth and expansion. Candidate Profile We are seeking an experienced operational leader who can demonstrate: Experience managing multiple sites, branches, or regional operations. A strong track record of leading managers and developing high-performing teams. Success operating within a target-driven or performance-focused environment. Excellent coaching, leadership, and performance management skills. Strong commercial awareness with experience improving profitability and operational performance. Confidence analysing performance data and implementing effective action plans. Excellent communication, organisational, and stakeholder management skills. A full UK driving licence and willingness to travel regularly between Brighton, Southampton, and Oxford. Legal qualifications are not required. Our client is seeking a commercially minded operational leader with the ability to deliver exceptional results through effective leadership, accountability, and strategic thinking. Reward & Benefits Up to £60,000 basic salary. Performance bonus. Company pension. Business mileage allowance. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious expansion plans. Location & Working Pattern This is a field-based regional role covering Brighton, Southampton, and Oxford . The successful candidate will divide their time across all three branches, maintaining a strong on-site presence to support teams, monitor performance, and drive operational excellence. Standard working hours are Monday to Friday; however, flexibility will be required to meet business needs, regional travel commitments, and operational priorities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and multi-site management experience. For a confidential discussion about the opportunity, you can also contact me directly at (url removed) . We are reviewing applications as they are received and will be moving quickly for suitable candidates.
Jul 30, 2026
Full time
Regional Manager Brighton, Southampton & Oxford Location: Regional role covering Brighton, Southampton & Oxford Reports to: Chief Operating Officer Salary: Up to £60,000 per annum + performance bonus Hours: Full-time, Permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Regional Manager to oversee operations across three established branches in Brighton, Southampton, and Oxford . This is a senior operational leadership role responsible for the commercial performance, operational excellence, and people leadership across the region. The successful candidate will lead multiple Branch Managers and their teams of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, compliance, and sustainable revenue growth. This is a highly visible, hands-on leadership position requiring regular travel between branches. The Regional Manager will spend significant time coaching leaders, reviewing operational performance, supporting branch development, and ensuring consistent delivery of company standards across all locations. The role is ideally suited to an experienced multi-site leader who thrives in a fast-paced, target-driven environment and enjoys developing high-performing teams while driving commercial success. Key Responsibilities Regional Leadership & People Management Foster a high-performance culture through coaching, accountability, and regular performance reviews. Support Branch Managers in recruiting, onboarding, and developing high-performing teams. Conduct regular regional visits, one-to-one meetings, leadership coaching, and performance reviews. Manage underperformance effectively, implementing improvement plans where required. Promote collaboration and the sharing of best practice across all branches. Commercial & Operational Performance Take ownership of regional revenue, profitability, productivity, and operational KPIs. Analyse branch performance data and implement improvement strategies to maximise results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and operational efficiency. Identify opportunities for business growth, increased market presence, and improved client engagement across the region. Ensure consistent achievement of operational and commercial objectives across all branches. Client Experience & Quality Ensure every branch delivers a professional, compliant, and high-quality client experience. Maintain oversight of regional workflows, operational processes, and service standards. Champion a right-first-time culture focused on quality, efficiency, and exceptional customer service. Support Branch Managers in resolving escalated client concerns and maintaining excellent client satisfaction. Compliance & Governance Ensure all branches operate in accordance with regulatory requirements, internal policies, and company procedures. Maintain robust compliance, quality assurance, and data protection standards across the region. Support audit readiness and drive continuous operational improvement. Business Development & Regional Presence Act as an ambassador for the business across the region. Support Branch Managers in developing local referral networks, partnerships, and community engagement. Identify opportunities to strengthen brand awareness and increase regional market share. Work closely with senior leadership to support future branch growth and expansion. Candidate Profile We are seeking an experienced operational leader who can demonstrate: Experience managing multiple sites, branches, or regional operations. A strong track record of leading managers and developing high-performing teams. Success operating within a target-driven or performance-focused environment. Excellent coaching, leadership, and performance management skills. Strong commercial awareness with experience improving profitability and operational performance. Confidence analysing performance data and implementing effective action plans. Excellent communication, organisational, and stakeholder management skills. A full UK driving licence and willingness to travel regularly between Brighton, Southampton, and Oxford. Legal qualifications are not required. Our client is seeking a commercially minded operational leader with the ability to deliver exceptional results through effective leadership, accountability, and strategic thinking. Reward & Benefits Up to £60,000 basic salary. Performance bonus. Company pension. Business mileage allowance. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious expansion plans. Location & Working Pattern This is a field-based regional role covering Brighton, Southampton, and Oxford . The successful candidate will divide their time across all three branches, maintaining a strong on-site presence to support teams, monitor performance, and drive operational excellence. Standard working hours are Monday to Friday; however, flexibility will be required to meet business needs, regional travel commitments, and operational priorities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and multi-site management experience. For a confidential discussion about the opportunity, you can also contact me directly at (url removed) . We are reviewing applications as they are received and will be moving quickly for suitable candidates.
SEND Customer Services & Complaints Officer Location: Fully Remote Hours: Monday Friday, Office Hours We are currently recruiting for an experienced SEND Customer Services & Complaints Officer to join a busy Local Authority SEND service on a fully remote basis. This is an excellent opportunity for someone with a strong background in SEND, complaints handling and customer service who is passionate about delivering high-quality outcomes for children, young people and their families. Key Responsibilities Manage and investigate SEND complaints, compliments and customer enquiries in line with statutory guidance and agreed timescales. Coordinate responses to Local Government Ombudsman investigations. Produce clear, accurate and professional complaint responses and reports. Analyse complaint trends and provide recommendations for service improvement. Coordinate Freedom of Information (FOI) and Subject Access Requests (SARs). Provide advice and guidance to managers on complaints procedures and best practice. Deliver training and support to colleagues to promote consistent complaint handling standards. Build positive relationships with internal teams, partner agencies and families. Essential Requirements Previous experience working within a SEND or Local Authority environment. Strong knowledge of the SEND Code of Practice and SEND legislation. Experience managing complex complaints from investigation through to resolution. Excellent written and verbal communication skills. Strong report writing and analytical skills. Knowledge of Data Protection, Freedom of Information and confidentiality requirements. Ability to manage a busy workload and meet statutory deadlines. Confident using Microsoft Office and case management systems. What's on Offer Fully remote working. Monday to Friday office hours. Opportunity to work within a supportive SEND team. Meaningful role improving services for children and young people with Special Educational Needs and Disabilities. Competitive salary/rate. If you have experience within SEND , complaints management , customer services , or Local Authority statutory services , we'd love to hear from you. Apply today to be considered for this exciting opportunity.
Jul 30, 2026
Contractor
SEND Customer Services & Complaints Officer Location: Fully Remote Hours: Monday Friday, Office Hours We are currently recruiting for an experienced SEND Customer Services & Complaints Officer to join a busy Local Authority SEND service on a fully remote basis. This is an excellent opportunity for someone with a strong background in SEND, complaints handling and customer service who is passionate about delivering high-quality outcomes for children, young people and their families. Key Responsibilities Manage and investigate SEND complaints, compliments and customer enquiries in line with statutory guidance and agreed timescales. Coordinate responses to Local Government Ombudsman investigations. Produce clear, accurate and professional complaint responses and reports. Analyse complaint trends and provide recommendations for service improvement. Coordinate Freedom of Information (FOI) and Subject Access Requests (SARs). Provide advice and guidance to managers on complaints procedures and best practice. Deliver training and support to colleagues to promote consistent complaint handling standards. Build positive relationships with internal teams, partner agencies and families. Essential Requirements Previous experience working within a SEND or Local Authority environment. Strong knowledge of the SEND Code of Practice and SEND legislation. Experience managing complex complaints from investigation through to resolution. Excellent written and verbal communication skills. Strong report writing and analytical skills. Knowledge of Data Protection, Freedom of Information and confidentiality requirements. Ability to manage a busy workload and meet statutory deadlines. Confident using Microsoft Office and case management systems. What's on Offer Fully remote working. Monday to Friday office hours. Opportunity to work within a supportive SEND team. Meaningful role improving services for children and young people with Special Educational Needs and Disabilities. Competitive salary/rate. If you have experience within SEND , complaints management , customer services , or Local Authority statutory services , we'd love to hear from you. Apply today to be considered for this exciting opportunity.
Role title : Senior Finance Officer (Housing Revenue Account) Location : Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT Contract : 6 months Rate : 400 per day (Umbrella) About the Role: London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives. Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting. Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account. Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance. Deliver accurate financial forecasting, budgeting, and monitoring for housing services. Support strategic financial planning and contribute to long-term housing delivery and investment programmes. Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders. Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements. Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making. Work collaboratively with service managers to improve financial performance and income sustainability. Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA). Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations. Experience providing business partnering support to senior stakeholders. Excellent budgeting, forecasting, and financial analysis skills. Strong understanding of local government finance and statutory reporting requirements. Ability to communicate complex financial information clearly to both finance and non-finance audiences. Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable). About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406. The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed).
Jul 30, 2026
Seasonal
Role title : Senior Finance Officer (Housing Revenue Account) Location : Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT Contract : 6 months Rate : 400 per day (Umbrella) About the Role: London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives. Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting. Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account. Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance. Deliver accurate financial forecasting, budgeting, and monitoring for housing services. Support strategic financial planning and contribute to long-term housing delivery and investment programmes. Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders. Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements. Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making. Work collaboratively with service managers to improve financial performance and income sustainability. Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA). Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations. Experience providing business partnering support to senior stakeholders. Excellent budgeting, forecasting, and financial analysis skills. Strong understanding of local government finance and statutory reporting requirements. Ability to communicate complex financial information clearly to both finance and non-finance audiences. Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable). About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406. The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed).
We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2026
Contractor
We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework. This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services. The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny. This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance. The Role - Establishing five Housing Management Boards and embedding effective governance arrangements. - Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements. - Developing work programmes to support effective resident scrutiny. - Coordinating board meetings and ensuring appropriate administrative support. - Developing and commissioning induction and training programmes for board members. - Working with housing services to ensure boards receive the information required to scrutinise service delivery. - Producing reports, recommendations and updates arising from board activity. - Supporting residents to influence service design and delivery through meaningful engagement. - Using resident insight to inform service improvements and organisational decision-making. - Working with internal teams, resident representatives and external organisations to support the resident engagement programme. Key Requirements - Previous experience working within resident engagement, tenant participation or housing governance. - Experience establishing or supporting resident panels, boards or scrutiny groups. - Experience developing governance documents, including Terms of Reference and Codes of Conduct. - Experience designing and delivering resident engagement or training programmes. - Experience using customer insight and resident feedback to improve housing services. - Experience producing reports and recommendations for senior stakeholders. - Knowledge of resident involvement, consumer standards and social housing governance. - Experience working within a social housing or local authority environment. What You Need to Do Now If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Vetting Officer (2 Positions) Location: Birmingham (Office Based) Contract: Initial 16-week temporary contract Hours: Monday to Friday, 8:00am - 4:00pm Pay: 14.99 PAYE hourly rate Red Snapper Recruitment are recruiting for 2 Vetting Officers to join a busy Professional Standards team based in Birmingham on an initial 16-week temporary contract . This is an excellent opportunity for someone with exceptional attention to detail, strong analytical skills and experience working with confidential information. You'll play a vital role in ensuring robust vetting processes are followed, helping to protect the integrity and professionalism of the police service. The Role As a Vetting Officer, you will carry out detailed background checks on individuals applying to work within the police service or for organisations requiring access to police assets. Using police databases and other relevant systems, you'll research and assess information relating to applicants' employment history, financial affairs, associations and other relevant areas to identify potential risks and support informed vetting decisions. Key Responsibilities Conduct thorough vetting checks using a range of police systems and databases. Assess information to identify potential risks relating to integrity, operational security and public confidence. Approve straightforward vetting applications in line with established policies and the National Decision-Making Model. Prepare recommendations and supporting information for Vetting Decision Makers. Highlight complex or high-risk cases requiring further consideration. Maintain accurate, confidential and secure records in accordance with GDPR and Data Protection legislation. Liaise with internal departments and external vetting teams where required. Support risk assessments relating to vulnerabilities and sensitive intelligence. Essential Requirements Previous experience providing excellent customer service, either internally or externally. Strong organisational skills with the ability to prioritise a varied workload. Excellent IT skills and confidence using multiple software systems. Ability to work independently as well as part of a team. Exceptional attention to detail and high levels of accuracy. Excellent written and verbal communication skills. Ability to handle highly confidential and sensitive information professionally. Desirable Experience Experience working within a customer service or administrative environment. Previous experience carrying out vetting, compliance or background screening. Knowledge or experience of police systems such as PNC, PND or other intelligence systems. Security Clearance Successful applicants will be required to obtain Management Vetting (MV) and Counter Terrorism Check (CTC) clearance before starting the role. This includes comprehensive background and financial checks. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Jul 30, 2026
Contractor
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Vetting Officer (2 Positions) Location: Birmingham (Office Based) Contract: Initial 16-week temporary contract Hours: Monday to Friday, 8:00am - 4:00pm Pay: 14.99 PAYE hourly rate Red Snapper Recruitment are recruiting for 2 Vetting Officers to join a busy Professional Standards team based in Birmingham on an initial 16-week temporary contract . This is an excellent opportunity for someone with exceptional attention to detail, strong analytical skills and experience working with confidential information. You'll play a vital role in ensuring robust vetting processes are followed, helping to protect the integrity and professionalism of the police service. The Role As a Vetting Officer, you will carry out detailed background checks on individuals applying to work within the police service or for organisations requiring access to police assets. Using police databases and other relevant systems, you'll research and assess information relating to applicants' employment history, financial affairs, associations and other relevant areas to identify potential risks and support informed vetting decisions. Key Responsibilities Conduct thorough vetting checks using a range of police systems and databases. Assess information to identify potential risks relating to integrity, operational security and public confidence. Approve straightforward vetting applications in line with established policies and the National Decision-Making Model. Prepare recommendations and supporting information for Vetting Decision Makers. Highlight complex or high-risk cases requiring further consideration. Maintain accurate, confidential and secure records in accordance with GDPR and Data Protection legislation. Liaise with internal departments and external vetting teams where required. Support risk assessments relating to vulnerabilities and sensitive intelligence. Essential Requirements Previous experience providing excellent customer service, either internally or externally. Strong organisational skills with the ability to prioritise a varied workload. Excellent IT skills and confidence using multiple software systems. Ability to work independently as well as part of a team. Exceptional attention to detail and high levels of accuracy. Excellent written and verbal communication skills. Ability to handle highly confidential and sensitive information professionally. Desirable Experience Experience working within a customer service or administrative environment. Previous experience carrying out vetting, compliance or background screening. Knowledge or experience of police systems such as PNC, PND or other intelligence systems. Security Clearance Successful applicants will be required to obtain Management Vetting (MV) and Counter Terrorism Check (CTC) clearance before starting the role. This includes comprehensive background and financial checks. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
An exciting opportunity has arisen for a Head of Information Technology to lead, shape and evolve the IT function for a growing manufacturer and retailer with international operations. Reporting directly to the Chief Operating Officer, you'll have the opportunity to build and mature the technology function, ensuring IT becomes a true commercial enabler as the business continues its ambitious growth journey. Head of Information Technology Salary: Circa £75,000 Location: Trafford Park, Manchester (3 days onsite) An exciting opportunity has arisen for a Head of Information Technology to lead, shape and evolve the IT function for a growing manufacturer and retailer with international operations. Reporting directly to the Chief Operating Officer, you'll have the opportunity to build and mature the technology function, ensuring IT becomes a true commercial enabler as the business continues its ambitious growth journey. This is a broad leadership role that combines strategic direction with hands-on involvement where needed. You'll influence technology strategy, modernise infrastructure, strengthen cyber security, improve business systems and help introduce new technologies, including AI, while developing a high-performing IT team. If you're looking for a role where you can genuinely leave your mark and build an IT function that supports the next phase of business growth, this is an outstanding opportunity. What you'll do As Head of IT, you'll be responsible for defining and delivering the technology roadmap, ensuring systems, infrastructure and services support the wider business strategy. Working closely with senior leadership, you'll drive improvements across service delivery, security, data management and business systems while creating the foundations for a scalable, resilient IT function. You'll: Develop and deliver the IT strategy aligned to business objectives. Build and mature the IT function, establishing standards, governance and best practices. Lead, develop and mentor a multi-site IT team, creating resilience and reducing key-person dependency. Oversee IT operations, infrastructure, cloud services, networking and end-user technology. Own cyber security, risk management, compliance and data protection, supporting certifications including ISO 27001 and GDPR. Partner with the business to maximise value from ERP and other core business systems, improving data quality and reporting. Lead IT governance, prioritising technology initiatives and managing demand across the business. Manage key technology suppliers, contracts, SLAs, licensing and budgets to ensure excellent service and value. Identify opportunities to automate processes, improve efficiency and adopt emerging technologies, including AI. What you'll bring You'll be an experienced IT leader who enjoys balancing strategic planning with hands-on leadership. You'll have a proven track record of developing IT functions, leading technical teams and delivering technology that supports commercial growth. We're looking for someone with: Experience leading an IT function within a multi-site organisation. Strong technical knowledge across infrastructure, cloud technologies, networking and business systems. Experience developing IT strategy and driving technology transformation. A background in cyber security, risk management, GDPR and supporting security frameworks such as ISO 27001. Experience managing suppliers, MSPs, contracts, SLAs and IT budgets. Excellent stakeholder management skills, with the ability to communicate effectively from technical teams through to senior leadership. A collaborative leadership style with the willingness to be hands-on when required. What's in it for you? This is a rare opportunity to take ownership of an evolving IT function and genuinely shape its future. You'll have the autonomy to influence technology decisions, build capability, modernise systems and help create an IT environment that enables long-term business success. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jul 30, 2026
Full time
An exciting opportunity has arisen for a Head of Information Technology to lead, shape and evolve the IT function for a growing manufacturer and retailer with international operations. Reporting directly to the Chief Operating Officer, you'll have the opportunity to build and mature the technology function, ensuring IT becomes a true commercial enabler as the business continues its ambitious growth journey. Head of Information Technology Salary: Circa £75,000 Location: Trafford Park, Manchester (3 days onsite) An exciting opportunity has arisen for a Head of Information Technology to lead, shape and evolve the IT function for a growing manufacturer and retailer with international operations. Reporting directly to the Chief Operating Officer, you'll have the opportunity to build and mature the technology function, ensuring IT becomes a true commercial enabler as the business continues its ambitious growth journey. This is a broad leadership role that combines strategic direction with hands-on involvement where needed. You'll influence technology strategy, modernise infrastructure, strengthen cyber security, improve business systems and help introduce new technologies, including AI, while developing a high-performing IT team. If you're looking for a role where you can genuinely leave your mark and build an IT function that supports the next phase of business growth, this is an outstanding opportunity. What you'll do As Head of IT, you'll be responsible for defining and delivering the technology roadmap, ensuring systems, infrastructure and services support the wider business strategy. Working closely with senior leadership, you'll drive improvements across service delivery, security, data management and business systems while creating the foundations for a scalable, resilient IT function. You'll: Develop and deliver the IT strategy aligned to business objectives. Build and mature the IT function, establishing standards, governance and best practices. Lead, develop and mentor a multi-site IT team, creating resilience and reducing key-person dependency. Oversee IT operations, infrastructure, cloud services, networking and end-user technology. Own cyber security, risk management, compliance and data protection, supporting certifications including ISO 27001 and GDPR. Partner with the business to maximise value from ERP and other core business systems, improving data quality and reporting. Lead IT governance, prioritising technology initiatives and managing demand across the business. Manage key technology suppliers, contracts, SLAs, licensing and budgets to ensure excellent service and value. Identify opportunities to automate processes, improve efficiency and adopt emerging technologies, including AI. What you'll bring You'll be an experienced IT leader who enjoys balancing strategic planning with hands-on leadership. You'll have a proven track record of developing IT functions, leading technical teams and delivering technology that supports commercial growth. We're looking for someone with: Experience leading an IT function within a multi-site organisation. Strong technical knowledge across infrastructure, cloud technologies, networking and business systems. Experience developing IT strategy and driving technology transformation. A background in cyber security, risk management, GDPR and supporting security frameworks such as ISO 27001. Experience managing suppliers, MSPs, contracts, SLAs and IT budgets. Excellent stakeholder management skills, with the ability to communicate effectively from technical teams through to senior leadership. A collaborative leadership style with the willingness to be hands-on when required. What's in it for you? This is a rare opportunity to take ownership of an evolving IT function and genuinely shape its future. You'll have the autonomy to influence technology decisions, build capability, modernise systems and help create an IT environment that enables long-term business success. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2026
Contractor
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Wadebridge services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
Jul 30, 2026
Seasonal
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Wadebridge services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Stroud services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
Jul 30, 2026
Contractor
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Stroud services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
We are seeking an experienced and driven Team Manager to lead a new Tenancy Rights, Advice and Enforcement Team, delivering the council's responsibilities under the Renters' Rights Act. This is an exciting opportunity to shape a new service that will protect private renters, tackle unlawful eviction and harassment, and improve standards across the private rented sector. You will manage a small, dedicated team of four officers, providing strategic leadership across advice, casework and enforcement. The team will play a vital role in ensuring residents receive clear, timely and person-centred guidance on their rights, while also acting as a key homelessness prevention service. In this role, you will oversee complex investigations into breaches of tenancy law, ensuring enforcement is fair, consistent and evidence-led. You will work closely with Legal Services to prepare cases for prosecution or civil penalties, maintaining high evidential standards throughout. Alongside this, you will drive service improvement, develop operational policies, and embed best practice across the team. You will collaborate with colleagues across homelessness prevention, adult and children's services, health partners, and voluntary organisations to support vulnerable residents. We are looking for someone with strong knowledge of tenancy law, including unlawful eviction and harassment, alongside experience managing complex casework in a regulatory or statutory setting. You will bring confident leadership, excellent communication skills, and a proactive, resident-focused, trauma-informed approach. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2026
Contractor
We are seeking an experienced and driven Team Manager to lead a new Tenancy Rights, Advice and Enforcement Team, delivering the council's responsibilities under the Renters' Rights Act. This is an exciting opportunity to shape a new service that will protect private renters, tackle unlawful eviction and harassment, and improve standards across the private rented sector. You will manage a small, dedicated team of four officers, providing strategic leadership across advice, casework and enforcement. The team will play a vital role in ensuring residents receive clear, timely and person-centred guidance on their rights, while also acting as a key homelessness prevention service. In this role, you will oversee complex investigations into breaches of tenancy law, ensuring enforcement is fair, consistent and evidence-led. You will work closely with Legal Services to prepare cases for prosecution or civil penalties, maintaining high evidential standards throughout. Alongside this, you will drive service improvement, develop operational policies, and embed best practice across the team. You will collaborate with colleagues across homelessness prevention, adult and children's services, health partners, and voluntary organisations to support vulnerable residents. We are looking for someone with strong knowledge of tenancy law, including unlawful eviction and harassment, alongside experience managing complex casework in a regulatory or statutory setting. You will bring confident leadership, excellent communication skills, and a proactive, resident-focused, trauma-informed approach. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Zenith are looking to recruit a Business Support Officer to work in the North Tyneside area, the role involves minuting and recording with a high degree of accuracy, Child Protection and Child in Our Care Reviews as and when required, with good presentation and minimum amendments, using visual display. To also assist with the development of Quality Assurance systems / processes to ensure that all meetings take place within timescales. Ability to provide a high quality support work in respect of Children in Our Care by the Local Authority and children who are subject to a Child Protection Plan to include diary management, distribution of invites and other admin tasks as directed by the Business Support Manager. Input and extraction of information from a computerised client information database. Key Responsibilities: Ability to communicate effectively with the Independent Reviewing Officers/Child Protection Chairs. Ability to interact with colleagues / professional agencies. Good organisational / communication / interpersonal skills. Must have a flexible approach to work situations. To undertake relevant training to the job. To ensure the health, safety and welfare of employees and the public by complying with the appropriate health and safety policies. To comply with the Company policies and procedures.
Jul 30, 2026
Seasonal
Zenith are looking to recruit a Business Support Officer to work in the North Tyneside area, the role involves minuting and recording with a high degree of accuracy, Child Protection and Child in Our Care Reviews as and when required, with good presentation and minimum amendments, using visual display. To also assist with the development of Quality Assurance systems / processes to ensure that all meetings take place within timescales. Ability to provide a high quality support work in respect of Children in Our Care by the Local Authority and children who are subject to a Child Protection Plan to include diary management, distribution of invites and other admin tasks as directed by the Business Support Manager. Input and extraction of information from a computerised client information database. Key Responsibilities: Ability to communicate effectively with the Independent Reviewing Officers/Child Protection Chairs. Ability to interact with colleagues / professional agencies. Good organisational / communication / interpersonal skills. Must have a flexible approach to work situations. To undertake relevant training to the job. To ensure the health, safety and welfare of employees and the public by complying with the appropriate health and safety policies. To comply with the Company policies and procedures.
Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2026
Contractor
Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 30, 2026
Contractor
Job Title: Repairs Support Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: 18.92 PAYE / 25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We're looking for a proactive and customer-focused Repairs Support Officer to join our Property Services team. In this key role, you'll provide essential administrative support to the repairs and disrepair service, helping to ensure repairs are delivered efficiently, residents are kept informed, and customer enquiries are resolved quickly and effectively. You'll act as a central point of contact between residents, contractors, operational teams and internal departments, supporting the delivery of high-quality repairs and maintenance services across our housing stock. Key Responsibilities Provide administrative support to the Repairs Operations Team. Manage and monitor outstanding repair work orders to ensure completion within agreed service levels. Liaise with contractors, residents and internal teams to resolve repair enquiries. Coordinate inspections and follow-up actions to ensure excellent service delivery. Support the monitoring and reporting of key performance indicators (KPIs). Analyse data and identify service improvement opportunities. Investigate and respond to customer complaints and service issues. Ensure contractors deliver value for money and maintain high-quality standards. Maintain accurate records and systems in line with data protection requirements. Work collaboratively with tenancy, customer service and property teams to achieve positive outcomes for residents. About You Essential Experience Experience working within a responsive repairs, housing maintenance or social housing environment. Previous experience in a customer service or customer support role. Experience working with contractors, suppliers or external partners. Experience working as part of a busy team. Strong Microsoft Office skills, particularly Word and Excel. Essential Skills Excellent communication skills, both written and verbal. Strong administrative and organisational abilities. A customer-first approach with a passion for delivering excellent service. The ability to manage multiple priorities and work under pressure. Strong problem-solving and decision-making skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
