Resourcing & Scheduling Co-ordinator Location: Hybrid working - with occasional meetings in Devizes or Wareham Rate: 20.57 per hour (Umbrella rate, Inside IR35) Hours: 37 hours per week, Monday to Friday, 8:00am - 4:30pm Contract: Initial contract until November 2026, with potential to extend (rolling contract) Must have: DRS experience for planning About the Role We are seeking an organised and proactive Resourcing & Scheduling Co-ordinator to join our team on a contract basis. This role plays a key part in supporting operational services by coordinating resources, managing schedules and ensuring teams have the right support and information to deliver effective services. Working in a hybrid environment, you will be responsible for managing operational diaries, allocating resources, supporting compliance activities, maintaining accurate records and working with a wide range of internal and external stakeholders. Key Responsibilities Coordinate and manage operational diaries to ensure resources, skills and workloads are planned effectively. Take ownership of allocated schedules while providing flexibility and support across the wider team when required. Manage changing priorities to support business objectives and operational requirements. Work closely with customers, colleagues, contractors and suppliers to build effective working relationships. Manage enquiries, issues and complaints, finding practical solutions and ensuring positive outcomes. Provide technical and administrative support to operational teams. Maintain accurate digital and paper records in line with GDPR and data management requirements. Support planned programmes and ensure compliance deadlines and targets are achieved. Process requests for major and minor adaptations, providing advice and guidance to customers. Work with Finance teams and budget holders to support effective financial processes. Maintain key Health & Safety records, including risk assessments, asbestos information, equipment registers, PPE records, training records and incident reporting. About You You will have experience working in a busy operational environment and be confident managing competing priorities. You will be highly organised, customer-focused and able to communicate effectively with a wide range of stakeholders. You will bring: Strong administration, organisation and scheduling skills. Excellent written and verbal communication skills. Experience using Microsoft Office, CRM systems and digital databases. The ability to analyse information, solve problems and make practical decisions. A proactive approach with the confidence to challenge processes and suggest improvements. Experience managing records and working within compliance requirements. A commitment to delivering a high-quality customer service. If you are an experienced scheduling or resource co-ordinator with strong organisational skills and enjoy working in a role where priorities can change daily, we would like to hear from you. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 12, 2026
Contractor
Resourcing & Scheduling Co-ordinator Location: Hybrid working - with occasional meetings in Devizes or Wareham Rate: 20.57 per hour (Umbrella rate, Inside IR35) Hours: 37 hours per week, Monday to Friday, 8:00am - 4:30pm Contract: Initial contract until November 2026, with potential to extend (rolling contract) Must have: DRS experience for planning About the Role We are seeking an organised and proactive Resourcing & Scheduling Co-ordinator to join our team on a contract basis. This role plays a key part in supporting operational services by coordinating resources, managing schedules and ensuring teams have the right support and information to deliver effective services. Working in a hybrid environment, you will be responsible for managing operational diaries, allocating resources, supporting compliance activities, maintaining accurate records and working with a wide range of internal and external stakeholders. Key Responsibilities Coordinate and manage operational diaries to ensure resources, skills and workloads are planned effectively. Take ownership of allocated schedules while providing flexibility and support across the wider team when required. Manage changing priorities to support business objectives and operational requirements. Work closely with customers, colleagues, contractors and suppliers to build effective working relationships. Manage enquiries, issues and complaints, finding practical solutions and ensuring positive outcomes. Provide technical and administrative support to operational teams. Maintain accurate digital and paper records in line with GDPR and data management requirements. Support planned programmes and ensure compliance deadlines and targets are achieved. Process requests for major and minor adaptations, providing advice and guidance to customers. Work with Finance teams and budget holders to support effective financial processes. Maintain key Health & Safety records, including risk assessments, asbestos information, equipment registers, PPE records, training records and incident reporting. About You You will have experience working in a busy operational environment and be confident managing competing priorities. You will be highly organised, customer-focused and able to communicate effectively with a wide range of stakeholders. You will bring: Strong administration, organisation and scheduling skills. Excellent written and verbal communication skills. Experience using Microsoft Office, CRM systems and digital databases. The ability to analyse information, solve problems and make practical decisions. A proactive approach with the confidence to challenge processes and suggest improvements. Experience managing records and working within compliance requirements. A commitment to delivering a high-quality customer service. If you are an experienced scheduling or resource co-ordinator with strong organisational skills and enjoy working in a role where priorities can change daily, we would like to hear from you. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: Customer Support Coordinator Location: Cambridge Salary: 26,000- 30,000 Working Pattern: Full-time 8:00-4:30pm (Office Based) A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction. Key Responsibilities: Respond to customer queries and complaints via phone and email in a timely and professional manner Investigate and resolve issues efficiently, liaising with internal teams where required Provide clear and accurate updates to customers Offer product and technical support to customers experiencing issues Work closely with processing, bookings, and field teams to ensure seamless problem resolution Ensure all communication reflects a high standard of customer care and professionalism Candidate Requirements: Previous experience in a customer service, complaints handling, or technical support role Strong problem-solving skills with the ability to think quickly and take initiative Excellent communication skills, both written and verbal Confident telephone manner with the ability to handle challenging conversations Highly organised with strong attention to detail A positive, and customer-focused approach This role offers the opportunity to join a collaborative and supportive team, ideal for someone who enjoys problem-solving and delivering excellent customer outcomes in a fast-paced environment. Please apply via the advert or Megan at contact Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.
Aug 12, 2026
Full time
Job Title: Customer Support Coordinator Location: Cambridge Salary: 26,000- 30,000 Working Pattern: Full-time 8:00-4:30pm (Office Based) A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction. Key Responsibilities: Respond to customer queries and complaints via phone and email in a timely and professional manner Investigate and resolve issues efficiently, liaising with internal teams where required Provide clear and accurate updates to customers Offer product and technical support to customers experiencing issues Work closely with processing, bookings, and field teams to ensure seamless problem resolution Ensure all communication reflects a high standard of customer care and professionalism Candidate Requirements: Previous experience in a customer service, complaints handling, or technical support role Strong problem-solving skills with the ability to think quickly and take initiative Excellent communication skills, both written and verbal Confident telephone manner with the ability to handle challenging conversations Highly organised with strong attention to detail A positive, and customer-focused approach This role offers the opportunity to join a collaborative and supportive team, ideal for someone who enjoys problem-solving and delivering excellent customer outcomes in a fast-paced environment. Please apply via the advert or Megan at contact Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.
We're now working on a fantastic PA position for a very prestigious and well-renowned company based in Hemel Hempstead, this will be on a temporary basis for at least the next few months on what can either be a "cover" role, but equally for the right person could be a permanent position too. In this role, you'd be working in quite a traditional styled PA position and working closely with the company CEO. This role is going to suit someone with the ability to work as a traditional PA who is suited to helping coordinate the diary of not only the CEO but also another senior director, as well as supporting with communications and various administrative tasks. On top of this, because of the nature of the business, role and level of the people you'll be working with, it is essential that whoever goes into this role is able to prove and demonstrate they can work with great discretion, confidentiality and be a trusted ally. We are ideally looking for someone that is able to commit to between 30 and 37.5 hours and working either 4 or 5 days a week. The luxurious site is based in the Maylands area of Hemel Hempstead, to start in the role you'd be best off being in the offices with the team to catch up to speed quickly, but hybrid working is flexibly permitted. As this is a temporary position, you'd be paid weekly every Friday and this will be paying a day rate of 150 + holiday accrual, which can be broken down into an hourly rate if you were to work an unorthodox pattern. What do we need from you: A traditional PA/EA Available to start in asap in July, the sooner the better! Someone able to show and prove great levels of discretion and confidentiality A fantastic communicator Great administration skills and the ability to work to a high level in a fast-paced environment What to expect day-to-day (Please note you may not be asked or trained to get involved in all of the below duties): Managing diaries, scheduling appointments, and coordinating meetings both F2F and on Teams for CEO and wider team. Ensuring confidential and sensitive information is secure at all times. Handling incoming correspondence, including emails, Teams messages, phone calls, and letters, and responding or redirecting as appropriate. Maintaining comprehensive filing systems, both electronic and paper-based. Liaising with internal and external stakeholders to ensure seamless communication. Acts as secretary to meetings, preparing agendas and minutes of the meeting. Send information to external partners on escalated complaints and supports process. Manages the day-to-day relationship with the company legal team. We're now exclusively partnering with this company on the role and going to be looking to speak with candidates and set up interviews to take place as soon as possible - Apply and get in touch with Bobby for more information. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
Aug 12, 2026
Full time
We're now working on a fantastic PA position for a very prestigious and well-renowned company based in Hemel Hempstead, this will be on a temporary basis for at least the next few months on what can either be a "cover" role, but equally for the right person could be a permanent position too. In this role, you'd be working in quite a traditional styled PA position and working closely with the company CEO. This role is going to suit someone with the ability to work as a traditional PA who is suited to helping coordinate the diary of not only the CEO but also another senior director, as well as supporting with communications and various administrative tasks. On top of this, because of the nature of the business, role and level of the people you'll be working with, it is essential that whoever goes into this role is able to prove and demonstrate they can work with great discretion, confidentiality and be a trusted ally. We are ideally looking for someone that is able to commit to between 30 and 37.5 hours and working either 4 or 5 days a week. The luxurious site is based in the Maylands area of Hemel Hempstead, to start in the role you'd be best off being in the offices with the team to catch up to speed quickly, but hybrid working is flexibly permitted. As this is a temporary position, you'd be paid weekly every Friday and this will be paying a day rate of 150 + holiday accrual, which can be broken down into an hourly rate if you were to work an unorthodox pattern. What do we need from you: A traditional PA/EA Available to start in asap in July, the sooner the better! Someone able to show and prove great levels of discretion and confidentiality A fantastic communicator Great administration skills and the ability to work to a high level in a fast-paced environment What to expect day-to-day (Please note you may not be asked or trained to get involved in all of the below duties): Managing diaries, scheduling appointments, and coordinating meetings both F2F and on Teams for CEO and wider team. Ensuring confidential and sensitive information is secure at all times. Handling incoming correspondence, including emails, Teams messages, phone calls, and letters, and responding or redirecting as appropriate. Maintaining comprehensive filing systems, both electronic and paper-based. Liaising with internal and external stakeholders to ensure seamless communication. Acts as secretary to meetings, preparing agendas and minutes of the meeting. Send information to external partners on escalated complaints and supports process. Manages the day-to-day relationship with the company legal team. We're now exclusively partnering with this company on the role and going to be looking to speak with candidates and set up interviews to take place as soon as possible - Apply and get in touch with Bobby for more information. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
CBSbutler Holdings Limited trading as CBSbutler
Newcastle Upon Tyne, Tyne And Wear
Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle + 12- 15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
Aug 11, 2026
Contractor
Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle + 12- 15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
Role Overview In this role, you'll work on complex and sensitive casework that helps ensure members, employers and other customers receive fair, well-evidenced outcomes. Day to day, you'll investigate complaints and disputes, review evidence, prepare clear recommendations, respond to external enquiries and work with colleagues across Nest and our third-party operational delivery partner to resolve issues. You'll also use insight from your casework to help identify recurring themes, root causes and opportunities to improve service quality. This role would suit someone who enjoys getting into the detail, can quickly understand complex information and is confident using their judgement to progress work through to a clear conclusion.This is a 12-month fixed-term contract opportunity. The minimum criteria for this role are: Ideally, you'll have a good understanding of UK pension legislation, automatic enrolment and the role of relevant regulatory bodies, along with previous complaint and dispute handling within the pensions industry. Able to quickly understand, interpret and apply complex information, including policy, legislation, operational processes and customer journey detail. Demonstrate strong analytical skills, using evidence, case information and management information to identify trends, risks, root causes and improvement opportunities. Possess a strong sense of personal accountability and meticulous attention to detail with the ability to manage multiple tasks, prioritise effectively and work to deadlines. Able to work effectively both independently and as part of a team, showing initiative and good judgement when progressing work. Effectively influence stakeholders and communicate clear, evidence-based recommendation to drive issues to resolution and ensure delivery of agreed actions across Nest and our third-party operational delivery partner. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different.To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) reduce or vary working hours reduce or vary the days worked work compressed hours job share Directorate/Department Overview The Services and Solutions (SaS) directorate brings together Nest's operational delivery, technology, data, and change capabilities to deliver resilient, member-focused services at scale. SaS has accountability for the end-to-end running of Nest's services, including oversight of customers and scheme operations delivered with strategic partners, along with the design and delivery of change that supports Nest's long-term strategy.The directorate provides enterprise-wide leadership across operational delivery, technology and data, working closely with internal teams and external partners to strengthen resilience, assurance, and continuous improvement while ensuring services remain compliant, efficient, and focused on good member outcomes.SAPE is one of two teams within Scheme Operations and is responsible for retained critical processes and for providing assurance over the service quality, consistency and effectiveness of service delivered across key member and employer journeys. The team plays an important role in protecting good member outcomes, managing risk and identifying opportunities for service improvement through casework insight, quality review and operational oversight.Within this structure, the Case Manager sits in the case management team and reports to a Senior Case Manager. The role supports the effective management of complex casework by helping ensure cases are investigated thoroughly, evidence is considered carefully and outcomes are fair, clear and well documented. Case Managers also contribute to wider learning and continuous improvement by identifying themes, risks and service issues from their casework. Organisational Overview Nest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you'd expect to find in a thriving business. We're committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you're applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .
Aug 11, 2026
Full time
Role Overview In this role, you'll work on complex and sensitive casework that helps ensure members, employers and other customers receive fair, well-evidenced outcomes. Day to day, you'll investigate complaints and disputes, review evidence, prepare clear recommendations, respond to external enquiries and work with colleagues across Nest and our third-party operational delivery partner to resolve issues. You'll also use insight from your casework to help identify recurring themes, root causes and opportunities to improve service quality. This role would suit someone who enjoys getting into the detail, can quickly understand complex information and is confident using their judgement to progress work through to a clear conclusion.This is a 12-month fixed-term contract opportunity. The minimum criteria for this role are: Ideally, you'll have a good understanding of UK pension legislation, automatic enrolment and the role of relevant regulatory bodies, along with previous complaint and dispute handling within the pensions industry. Able to quickly understand, interpret and apply complex information, including policy, legislation, operational processes and customer journey detail. Demonstrate strong analytical skills, using evidence, case information and management information to identify trends, risks, root causes and improvement opportunities. Possess a strong sense of personal accountability and meticulous attention to detail with the ability to manage multiple tasks, prioritise effectively and work to deadlines. Able to work effectively both independently and as part of a team, showing initiative and good judgement when progressing work. Effectively influence stakeholders and communicate clear, evidence-based recommendation to drive issues to resolution and ensure delivery of agreed actions across Nest and our third-party operational delivery partner. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different.To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) reduce or vary working hours reduce or vary the days worked work compressed hours job share Directorate/Department Overview The Services and Solutions (SaS) directorate brings together Nest's operational delivery, technology, data, and change capabilities to deliver resilient, member-focused services at scale. SaS has accountability for the end-to-end running of Nest's services, including oversight of customers and scheme operations delivered with strategic partners, along with the design and delivery of change that supports Nest's long-term strategy.The directorate provides enterprise-wide leadership across operational delivery, technology and data, working closely with internal teams and external partners to strengthen resilience, assurance, and continuous improvement while ensuring services remain compliant, efficient, and focused on good member outcomes.SAPE is one of two teams within Scheme Operations and is responsible for retained critical processes and for providing assurance over the service quality, consistency and effectiveness of service delivered across key member and employer journeys. The team plays an important role in protecting good member outcomes, managing risk and identifying opportunities for service improvement through casework insight, quality review and operational oversight.Within this structure, the Case Manager sits in the case management team and reports to a Senior Case Manager. The role supports the effective management of complex casework by helping ensure cases are investigated thoroughly, evidence is considered carefully and outcomes are fair, clear and well documented. Case Managers also contribute to wider learning and continuous improvement by identifying themes, risks and service issues from their casework. Organisational Overview Nest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you'd expect to find in a thriving business. We're committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you're applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .
Assistant Director, Environment and Enforcement Location: West Midlands Rate: Negotiable Contract: At least until April 2027 Spencer Clarke Group are looking for an interim Assistant Director to lead a high-impact Environment and Enforcement portfolio within a local authority. This is a senior leadership assignment with significant member and stakeholder engagement, service modernisation and performance accountability. You will lead multiple front-line and regulatory services, driving continuous improvement, strong financial management and excellent customer outcomes across a wide and complex portfolio. Responsibilities include: Strategic leadership for Environment and Enforcement services, acting as the principal senior point of contact for relevant elected members Leading service improvement, performance management, and delivery of annual business plans, risk registers and service standards Oversight of budgets and resource planning, including contribution to medium-term financial planning Building strong partnerships with internal teams and external agencies, representing the service at senior forums Managing escalated complaints and ensuring compliance with relevant legislation and policy guidance Ensuring a strong health and safety culture and readiness for emergency response requirements where applicable About you: Proven senior leadership experience within a UK local authority environment Strong track record in waste services leadership and managing complex multi-service portfolios Confident working with elected members, scrutiny and senior stakeholders Commercially minded, improvement-focused, and able to lead change at pace Strong governance, compliance and budget management capability How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
Aug 11, 2026
Contractor
Assistant Director, Environment and Enforcement Location: West Midlands Rate: Negotiable Contract: At least until April 2027 Spencer Clarke Group are looking for an interim Assistant Director to lead a high-impact Environment and Enforcement portfolio within a local authority. This is a senior leadership assignment with significant member and stakeholder engagement, service modernisation and performance accountability. You will lead multiple front-line and regulatory services, driving continuous improvement, strong financial management and excellent customer outcomes across a wide and complex portfolio. Responsibilities include: Strategic leadership for Environment and Enforcement services, acting as the principal senior point of contact for relevant elected members Leading service improvement, performance management, and delivery of annual business plans, risk registers and service standards Oversight of budgets and resource planning, including contribution to medium-term financial planning Building strong partnerships with internal teams and external agencies, representing the service at senior forums Managing escalated complaints and ensuring compliance with relevant legislation and policy guidance Ensuring a strong health and safety culture and readiness for emergency response requirements where applicable About you: Proven senior leadership experience within a UK local authority environment Strong track record in waste services leadership and managing complex multi-service portfolios Confident working with elected members, scrutiny and senior stakeholders Commercially minded, improvement-focused, and able to lead change at pace Strong governance, compliance and budget management capability How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
Bar Staff Goose and Gridiron We are currently looking to hire a Bar/Café Team Member to join our vibrant and welcoming team at the Goose and Gridiron (Freemasons' Hall, Covent Garden). Purpose of the Job: The purpose of the job will be to greet, serve and look after guests while maintaining a friendly and welcoming environment in a busy bar and café environment. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage preparation methods, trends and presentation. Key Responsibilities: Preparing and serving drinks Creating a welcoming environment for a broad range of guests Keeping work areas, utensils and equipment and seating areas clean and well maintained. Properly handle and maintain all equipment Understanding and communicating information about our food and beverage offering, including allergen awareness Respond to orders, questions, concerns and complaints in a polite and efficient manner Receiving and processing customer payments Observe relevant health and safety standards Plus, any other reasonable duties Skills: Excellent customer service Excellent verbal communication in English Good personal presentation Ability to work effectively as part of a team Flexibility and adaptability Ability to learn new information quickly Physical ability to move boxes, stock. Hours of work: Full time 35 hours per week. Salary and Benefits: Competitive salary (subject to experience) plus the following benefits package: Private Medical cover Pension (3.5% employee & 9% employer contributions - increasing to 12%) Free Life Assurance Holiday (25 days increasing to 30 days) Interest free season ticket loan Gym membership (subsidised) Health and Wellbeing Benefits Flexible working Application details: To apply please send your CV and covering letter to: Arlana Graham - HR Coordinator - United Grand Lodge of England via email button below. Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role. Closing date for applications is 5pm on Friday 21st August 2026.
Aug 11, 2026
Full time
Bar Staff Goose and Gridiron We are currently looking to hire a Bar/Café Team Member to join our vibrant and welcoming team at the Goose and Gridiron (Freemasons' Hall, Covent Garden). Purpose of the Job: The purpose of the job will be to greet, serve and look after guests while maintaining a friendly and welcoming environment in a busy bar and café environment. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage preparation methods, trends and presentation. Key Responsibilities: Preparing and serving drinks Creating a welcoming environment for a broad range of guests Keeping work areas, utensils and equipment and seating areas clean and well maintained. Properly handle and maintain all equipment Understanding and communicating information about our food and beverage offering, including allergen awareness Respond to orders, questions, concerns and complaints in a polite and efficient manner Receiving and processing customer payments Observe relevant health and safety standards Plus, any other reasonable duties Skills: Excellent customer service Excellent verbal communication in English Good personal presentation Ability to work effectively as part of a team Flexibility and adaptability Ability to learn new information quickly Physical ability to move boxes, stock. Hours of work: Full time 35 hours per week. Salary and Benefits: Competitive salary (subject to experience) plus the following benefits package: Private Medical cover Pension (3.5% employee & 9% employer contributions - increasing to 12%) Free Life Assurance Holiday (25 days increasing to 30 days) Interest free season ticket loan Gym membership (subsidised) Health and Wellbeing Benefits Flexible working Application details: To apply please send your CV and covering letter to: Arlana Graham - HR Coordinator - United Grand Lodge of England via email button below. Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role. Closing date for applications is 5pm on Friday 21st August 2026.
Bar Staff - Casual Worker Goose and Gridiron We are currently looking to hire a Bar/Cafe Team Member to join our vibrant and welcoming team as a casual worker at the Goose and Gridiron (Freemasons' Hall, Covent Garden). Purpose of the Job: The purpose of the job will be to greet, serve and look after guests while maintaining a friendly and welcoming environment in a busy bar and café environment. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage preparation methods, trends and presentation. Key Responsibilities: Preparing and serving drinks Creating a welcoming environment for a broad range of guests Keeping work areas, utensils and equipment and seating areas clean and well maintained. Properly handle and maintain all equipment Understanding and communicating information about our food and beverage offering, including allergen awareness Respond to orders, questions, concerns and complaints in a polite and efficient manner Receiving and processing customer payments Observe relevant health and safety standards Plus, any other reasonable duties Skills Excellent customer service Excellent verbal communication in English Good personal presentation Ability to work effectively as part of a team Flexibility and adaptability Ability to learn new information quickly Physical ability to move boxes, stock. Working hours & pay: We are open Monday to Saturday, and successful applicants would tend to work 8-10-hour shifts between the hours of 9am and 10:30pm, though some flexibility may be required on occasion. This is a casual working opportunity offering up to 20-30 hours per week at a £14.00 hourly rate. Application details: To apply please send your CV and covering letter to: Arlana Graham - HR Coordinator - United Grand Lodge of England by email via the button below. Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role. Closing date for applications is 5pm on Friday 21st August 2026.
Aug 11, 2026
Full time
Bar Staff - Casual Worker Goose and Gridiron We are currently looking to hire a Bar/Cafe Team Member to join our vibrant and welcoming team as a casual worker at the Goose and Gridiron (Freemasons' Hall, Covent Garden). Purpose of the Job: The purpose of the job will be to greet, serve and look after guests while maintaining a friendly and welcoming environment in a busy bar and café environment. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage preparation methods, trends and presentation. Key Responsibilities: Preparing and serving drinks Creating a welcoming environment for a broad range of guests Keeping work areas, utensils and equipment and seating areas clean and well maintained. Properly handle and maintain all equipment Understanding and communicating information about our food and beverage offering, including allergen awareness Respond to orders, questions, concerns and complaints in a polite and efficient manner Receiving and processing customer payments Observe relevant health and safety standards Plus, any other reasonable duties Skills Excellent customer service Excellent verbal communication in English Good personal presentation Ability to work effectively as part of a team Flexibility and adaptability Ability to learn new information quickly Physical ability to move boxes, stock. Working hours & pay: We are open Monday to Saturday, and successful applicants would tend to work 8-10-hour shifts between the hours of 9am and 10:30pm, though some flexibility may be required on occasion. This is a casual working opportunity offering up to 20-30 hours per week at a £14.00 hourly rate. Application details: To apply please send your CV and covering letter to: Arlana Graham - HR Coordinator - United Grand Lodge of England by email via the button below. Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role. Closing date for applications is 5pm on Friday 21st August 2026.
We are currently looking for an experienced Housing Solutions Officer to join a busy Housing Solutions service. The role will focus on providing front-line housing advice, assessing Housing Register applications and supporting statutory reviews and complex housing cases. The Role Providing housing advice to customers by telephone, email and face-to-face. Assessing and maintaining Housing Register applications under Part VI of the Housing Act 1996. Making statutory decisions in line with the Allocation Scheme and relevant legislation. Registering and supporting statutory housing reviews. Supporting complaints, MP/Councillor enquiries and complex housing cases. Liaising with Legal Services, solicitors and partner agencies. Maintaining accurate case records across housing systems. Key Requirements Experience within Housing Solutions, Housing Needs or Allocations. Experience assessing Housing Register applications. Good knowledge of Part VI of the Housing Act 1996. Knowledge of Part VII would be advantageous. Experience providing front-line housing advice. Experience using housing systems such as Locata, I-World or similar. What You Need to Do Now If you are interested in this Housing Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Solutions Officers, Allocations Officers, Housing Register Officers, Housing Options Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Aug 10, 2026
Contractor
We are currently looking for an experienced Housing Solutions Officer to join a busy Housing Solutions service. The role will focus on providing front-line housing advice, assessing Housing Register applications and supporting statutory reviews and complex housing cases. The Role Providing housing advice to customers by telephone, email and face-to-face. Assessing and maintaining Housing Register applications under Part VI of the Housing Act 1996. Making statutory decisions in line with the Allocation Scheme and relevant legislation. Registering and supporting statutory housing reviews. Supporting complaints, MP/Councillor enquiries and complex housing cases. Liaising with Legal Services, solicitors and partner agencies. Maintaining accurate case records across housing systems. Key Requirements Experience within Housing Solutions, Housing Needs or Allocations. Experience assessing Housing Register applications. Good knowledge of Part VI of the Housing Act 1996. Knowledge of Part VII would be advantageous. Experience providing front-line housing advice. Experience using housing systems such as Locata, I-World or similar. What You Need to Do Now If you are interested in this Housing Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Solutions Officers, Allocations Officers, Housing Register Officers, Housing Options Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Property Inspection Administrator 3-Month Contract Southend-on-Sea Monday to Friday, 9am to 5pm £13.45ph Candidates must hold a valid driving licence and have access to their own vehicle We are seeking a compassionate, organised, and customer-focused Housing Officer to join our clients team in Southend-on-Sea. The Role As a Property Inspection Officer, you will provide frontline support throughout the Southend area, carrying out regular site visits, health and safety checks, compliance monitoring, and administrative duties. You will work closely with Support Services teams to deliver an exceptional service to residents. Key Responsibilities Carry out daily, weekly, and monthly health and safety compliance checks. Conduct inspections and compliance monitoring. Identify and report risks affecting elderly, disabled, or vulnerable residents. Maintain accurate records, reports, and incident logs. Undertake routine administration and statistical reporting. Report repairs and maintenance issues and liaise with contractors. Carry out testing, drills, and associated record keeping. Support the effective handling of customer enquiries and complaints. Work collaboratively with internal teams to ensure excellent tenant support. Promote safeguarding, data protection, and confidentiality policies at all times. Ensure tenants' rights are respected and tenancy obligations upheld. We are looking for someone who has: Excellent communication and organisational skills. Strong administration and record-keeping abilities. An understanding of health and safety responsibilities. The ability to work independently and manage a varied workload. A professional, empathetic, and customer-focused approach. Knowledge of safeguarding and working with vulnerable individuals would be advantageous. Candidates must hold a valid driving licence and have access to their own vehicle What's on Offer? 3-month temporary assignment Hourly pay £13.45ph Monday to Friday working hours 9am to 5pm Opportunity to support local communities across Southend Immediate start available Laptop and mobile phone provided Supportive and collaborative team environment Interested? Apply today with your CV to Aimee or Julie at One to One Personnel on , or send your CV directly to or
Aug 10, 2026
Seasonal
Property Inspection Administrator 3-Month Contract Southend-on-Sea Monday to Friday, 9am to 5pm £13.45ph Candidates must hold a valid driving licence and have access to their own vehicle We are seeking a compassionate, organised, and customer-focused Housing Officer to join our clients team in Southend-on-Sea. The Role As a Property Inspection Officer, you will provide frontline support throughout the Southend area, carrying out regular site visits, health and safety checks, compliance monitoring, and administrative duties. You will work closely with Support Services teams to deliver an exceptional service to residents. Key Responsibilities Carry out daily, weekly, and monthly health and safety compliance checks. Conduct inspections and compliance monitoring. Identify and report risks affecting elderly, disabled, or vulnerable residents. Maintain accurate records, reports, and incident logs. Undertake routine administration and statistical reporting. Report repairs and maintenance issues and liaise with contractors. Carry out testing, drills, and associated record keeping. Support the effective handling of customer enquiries and complaints. Work collaboratively with internal teams to ensure excellent tenant support. Promote safeguarding, data protection, and confidentiality policies at all times. Ensure tenants' rights are respected and tenancy obligations upheld. We are looking for someone who has: Excellent communication and organisational skills. Strong administration and record-keeping abilities. An understanding of health and safety responsibilities. The ability to work independently and manage a varied workload. A professional, empathetic, and customer-focused approach. Knowledge of safeguarding and working with vulnerable individuals would be advantageous. Candidates must hold a valid driving licence and have access to their own vehicle What's on Offer? 3-month temporary assignment Hourly pay £13.45ph Monday to Friday working hours 9am to 5pm Opportunity to support local communities across Southend Immediate start available Laptop and mobile phone provided Supportive and collaborative team environment Interested? Apply today with your CV to Aimee or Julie at One to One Personnel on , or send your CV directly to or
Lead Customer Quality Assurance Engineer 12 months Pitstone, Hertfordshire 50.00 - 55.00 per hour inside IR35 The Lead Customer Quality Assurance Engineer is a specialised role created to function as a link between the customers, to ensure engineering design and production standards meet customer, safety, and regulatory (EASA, CAA) standards focusing on risk mitigation and process compliance. The Lead engineer is a senior role responsible for implementation and oversight of the customer support program bridging the gap between 21G production organisation and the consumer overseeing complaints, investigation requests and continuous improvement in accordance with airworthiness requirements. You will be the business specialist, familiar with the customers contract requirements leading program teams to contract expectations fulfilment by following established business processes. Lead CQAE will develop KPIs and agree with stakeholders internally and with the customers. KPI will be used to identify improvement projects to deliver more effective contract fulfilment. You will represent customer interests on site when supporting programs and production. Lead CQAE will champion defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC. Principal accountabilities Strategy definition and KPI reporting for all the customers Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective actions (FRACA) analysis & practical problem-solving activities with corrective action sustainment monitoring in place to prevent in service failures in support of the customer. Ensure all design, design change and technical documentation for product continued airworthiness meet EASA/ CAA Part 21J airworthiness and customer requirements when working with Part 21G organisation. Support design reviews PDR/ CDR and all stages of DEV program to integrate quality, safety and producibility into initial design. Production organisation defect analysis supported with RCA implemented for effective customer feedback. APQP process champion enabling manufacturing techniques for Part 21G organisation and robust deployment of MSA. Strategy for APQP tools deployed for NPI created and deployed. Supporting DFMEA/ PFMEA, for industrialisation improvements and Part 21G organisation performance. Internal/ external FAIRs/PPAPs compiled and/ or approved where required with status reported. Requirements Bachelor's degree in aerospace, science, or engineering highly desirable. 5-8 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions. Problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black being desired. APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA. Knowledge of ISO9001, AS9100 QMS standards deployment and implementation. Understanding of EASA/ CAA part 21J and Part 21G Experience in internal and external audit and auditing techniques, lead auditor trained preferred. If you'd like to apply send your CV and we can set up a call to discuss!
Aug 10, 2026
Contractor
Lead Customer Quality Assurance Engineer 12 months Pitstone, Hertfordshire 50.00 - 55.00 per hour inside IR35 The Lead Customer Quality Assurance Engineer is a specialised role created to function as a link between the customers, to ensure engineering design and production standards meet customer, safety, and regulatory (EASA, CAA) standards focusing on risk mitigation and process compliance. The Lead engineer is a senior role responsible for implementation and oversight of the customer support program bridging the gap between 21G production organisation and the consumer overseeing complaints, investigation requests and continuous improvement in accordance with airworthiness requirements. You will be the business specialist, familiar with the customers contract requirements leading program teams to contract expectations fulfilment by following established business processes. Lead CQAE will develop KPIs and agree with stakeholders internally and with the customers. KPI will be used to identify improvement projects to deliver more effective contract fulfilment. You will represent customer interests on site when supporting programs and production. Lead CQAE will champion defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC. Principal accountabilities Strategy definition and KPI reporting for all the customers Site champion, facilitating and supporting root cause corrective actions (RCCA), failure reporting and corrective actions (FRACA) analysis & practical problem-solving activities with corrective action sustainment monitoring in place to prevent in service failures in support of the customer. Ensure all design, design change and technical documentation for product continued airworthiness meet EASA/ CAA Part 21J airworthiness and customer requirements when working with Part 21G organisation. Support design reviews PDR/ CDR and all stages of DEV program to integrate quality, safety and producibility into initial design. Production organisation defect analysis supported with RCA implemented for effective customer feedback. APQP process champion enabling manufacturing techniques for Part 21G organisation and robust deployment of MSA. Strategy for APQP tools deployed for NPI created and deployed. Supporting DFMEA/ PFMEA, for industrialisation improvements and Part 21G organisation performance. Internal/ external FAIRs/PPAPs compiled and/ or approved where required with status reported. Requirements Bachelor's degree in aerospace, science, or engineering highly desirable. 5-8 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions. Problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black being desired. APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA. Knowledge of ISO9001, AS9100 QMS standards deployment and implementation. Understanding of EASA/ CAA part 21J and Part 21G Experience in internal and external audit and auditing techniques, lead auditor trained preferred. If you'd like to apply send your CV and we can set up a call to discuss!
Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Aug 09, 2026
Seasonal
Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Seasonal
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Aug 08, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.
Aug 08, 2026
Seasonal
We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.
Technical Administrator: you will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation
Aug 08, 2026
Contractor
Technical Administrator: you will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation
What's in it for you? Part time opportunity (18.75 hours per week/£30,000.00 pro rata) with the potential to go permanent in 2027 Join a rapidly growing national distributor within a close-knit team A varied customer-facing role with exposure across the wider business Opportunity to develop skills in sales order processing, logistics, and customer care A stable, on-site position with day-to-day responsibility and ownership Must haves Previous experience in a customer service or customer support role Strong phone manner with excellent verbal communication and active listening skills Confident using Microsoft Outlook, Excel, and Word Ability to multitask, prioritise workload, and manage time effectively Customer-focused mindset with adaptability to different personality types Proactive approach with a positive, solutions-driven attitude Comfortable working as part of a small, collaborative team Nice to haves Experience using Xero accounting software Familiarity with CRM systems and customer service practices Experience booking deliveries or working with logistics providers Confidence upselling products where appropriate So, what will you be doing? Managing inbound and outbound customer calls in a timely and professional manner Taking customer orders over the phone and creating sales invoices using Xero Producing Excel order files for warehouse picking and dispatch Identifying customer needs, investigating issues, and providing effective solutions Handling enquiries, complaints, and order queries with customer satisfaction at the core Upselling products when appropriate and adding value to customer interactions Maintaining accurate records of customer conversations and account notes Working closely with internal teams to ensure service quality is prioritised Following agreed communication processes while remaining customer-focused Helpful extras Strong organisational skills with attention to detail Confidence taking ownership of customer issues from start to finish Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
Aug 08, 2026
Full time
What's in it for you? Part time opportunity (18.75 hours per week/£30,000.00 pro rata) with the potential to go permanent in 2027 Join a rapidly growing national distributor within a close-knit team A varied customer-facing role with exposure across the wider business Opportunity to develop skills in sales order processing, logistics, and customer care A stable, on-site position with day-to-day responsibility and ownership Must haves Previous experience in a customer service or customer support role Strong phone manner with excellent verbal communication and active listening skills Confident using Microsoft Outlook, Excel, and Word Ability to multitask, prioritise workload, and manage time effectively Customer-focused mindset with adaptability to different personality types Proactive approach with a positive, solutions-driven attitude Comfortable working as part of a small, collaborative team Nice to haves Experience using Xero accounting software Familiarity with CRM systems and customer service practices Experience booking deliveries or working with logistics providers Confidence upselling products where appropriate So, what will you be doing? Managing inbound and outbound customer calls in a timely and professional manner Taking customer orders over the phone and creating sales invoices using Xero Producing Excel order files for warehouse picking and dispatch Identifying customer needs, investigating issues, and providing effective solutions Handling enquiries, complaints, and order queries with customer satisfaction at the core Upselling products when appropriate and adding value to customer interactions Maintaining accurate records of customer conversations and account notes Working closely with internal teams to ensure service quality is prioritised Following agreed communication processes while remaining customer-focused Helpful extras Strong organisational skills with attention to detail Confidence taking ownership of customer issues from start to finish Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
FGS Industrial Facilities Management
Bexleyheath, Kent
Job Title: Contract Co-ordinator Location: Thames Road DA1 5QJ / Footscray Salary: Competitive Job type: Full time, Permanent Working Hours / Pattern: 42.5 hours per week, Monday to Friday About Us FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites. Through our proven track record, our can-do attitude, we are committed to providing bespoke industrial cleaning services, tailored to our clients' needs. The Role The Contractor Coordinator is responsible for the safe, compliant, and efficient operation of Household Waste Recycling Centres (HWRCs) through the effective coordination and management of contractors, site activities, and operational performance. The role ensures all activities are conducted in accordance with Health & Safety legislation, environmental permits, company policies, and contractual obligations while delivering excellent customer service and maintaining operational standards. Responsibilities Coordinate the daily operation of HWRC sites to ensure safe and efficient service delivery. Manage contractor attendance, performance, and adherence to contractual requirements. Monitor site productivity, throughput, recycling performance, and service standards. Support resource planning, including labour, plant, and equipment requirements. Ensure sites are maintained to a high standard of housekeeping and presentation. Monitor site opening and closing procedures and ensure operational continuity. Investigate operational issues and implement corrective actions where required. Assist with mobilisation of new contracts and operational improvements. Support with the growth of Industrial Cleaning element within the business. Promote a positive safety culture across all HWRC operations. Ensure compliance with Health & Safety at Work Act, Environmental Protection legislation, and company procedures. Conduct routine site inspections, audits, and safety observations. Review and approve Risk Assessments and Method Statements (RAMS). Lead accident, incident, and near-miss investigations and ensure corrective actions are completed. Ensure compliance with Environmental Permits, Waste Management Licences, and Duty of Care requirements. Monitor waste segregation, storage, and handling processes. Maintain accurate operational, environmental, and compliance records. Support regulatory inspections by local authorities and environmental agencies. Ensure all waste movements are correctly documented and recorded. Coordinate corrective actions arising from audits and inspections. Ensure contractors meet all statutory and contractual compliance requirements. Coordinate safety briefings, toolbox talks, and operational communications. Monitor contractor compliance with safe systems of work and permit-to-work procedures. Ensure all emergency arrangements and first aid provisions remain effective. Act as a point of contact for site contractors and service providers. Monitor contractor performance against KPIs and Service Level Agreements (SLAs). Conduct contractor inductions and ensure competency requirements are met. Review contractor documentation including training records, insurance certificates, and RAMS. Manage contractor performance reviews and compliance meetings. Escalate contractor performance issues and support resolution processes. Develop professional relationships with clients, local authorities, contractors, and site teams. Respond to customer complaints, enquiries, and operational issues in a timely manner. Prepare operational reports and performance updates for management. Support client meetings and contract review discussions. Deliver high standards of customer service and stakeholder engagement. Report and billing function on all sites ensuring accuracy of billing and data supplied. This role requires regular travel between HWRC sites and may involve occasional out-of-hours support to meet operational requirements. About you Essential Requirements: IOSH Managing Safely. Full UK Driving Licence. Excellent organisational and planning skills. Strong communication and stakeholder management abilities. Good problem-solving and decision-making skills. Competent in Microsoft Office applications and system based apps Ability to work independently and manage competing priorities. Strong attention to detail with a compliance-focused approach. Leadership and team coordination skills. Safety-focused and compliance-driven. Professional and customer-oriented. Proactive and results-driven. Highly organised and dependable. Flexible and adaptable in a fast-paced operational environment. Committed to continuous improvement and operational excellence. Desirable Requirements: Waste Management qualification desirable (wammitab). Benefits Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; HWRC Operations Coordinator, HWRC Site Supervisor, Waste Management Coordinator, Contractor Management
Aug 08, 2026
Full time
Job Title: Contract Co-ordinator Location: Thames Road DA1 5QJ / Footscray Salary: Competitive Job type: Full time, Permanent Working Hours / Pattern: 42.5 hours per week, Monday to Friday About Us FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites. Through our proven track record, our can-do attitude, we are committed to providing bespoke industrial cleaning services, tailored to our clients' needs. The Role The Contractor Coordinator is responsible for the safe, compliant, and efficient operation of Household Waste Recycling Centres (HWRCs) through the effective coordination and management of contractors, site activities, and operational performance. The role ensures all activities are conducted in accordance with Health & Safety legislation, environmental permits, company policies, and contractual obligations while delivering excellent customer service and maintaining operational standards. Responsibilities Coordinate the daily operation of HWRC sites to ensure safe and efficient service delivery. Manage contractor attendance, performance, and adherence to contractual requirements. Monitor site productivity, throughput, recycling performance, and service standards. Support resource planning, including labour, plant, and equipment requirements. Ensure sites are maintained to a high standard of housekeeping and presentation. Monitor site opening and closing procedures and ensure operational continuity. Investigate operational issues and implement corrective actions where required. Assist with mobilisation of new contracts and operational improvements. Support with the growth of Industrial Cleaning element within the business. Promote a positive safety culture across all HWRC operations. Ensure compliance with Health & Safety at Work Act, Environmental Protection legislation, and company procedures. Conduct routine site inspections, audits, and safety observations. Review and approve Risk Assessments and Method Statements (RAMS). Lead accident, incident, and near-miss investigations and ensure corrective actions are completed. Ensure compliance with Environmental Permits, Waste Management Licences, and Duty of Care requirements. Monitor waste segregation, storage, and handling processes. Maintain accurate operational, environmental, and compliance records. Support regulatory inspections by local authorities and environmental agencies. Ensure all waste movements are correctly documented and recorded. Coordinate corrective actions arising from audits and inspections. Ensure contractors meet all statutory and contractual compliance requirements. Coordinate safety briefings, toolbox talks, and operational communications. Monitor contractor compliance with safe systems of work and permit-to-work procedures. Ensure all emergency arrangements and first aid provisions remain effective. Act as a point of contact for site contractors and service providers. Monitor contractor performance against KPIs and Service Level Agreements (SLAs). Conduct contractor inductions and ensure competency requirements are met. Review contractor documentation including training records, insurance certificates, and RAMS. Manage contractor performance reviews and compliance meetings. Escalate contractor performance issues and support resolution processes. Develop professional relationships with clients, local authorities, contractors, and site teams. Respond to customer complaints, enquiries, and operational issues in a timely manner. Prepare operational reports and performance updates for management. Support client meetings and contract review discussions. Deliver high standards of customer service and stakeholder engagement. Report and billing function on all sites ensuring accuracy of billing and data supplied. This role requires regular travel between HWRC sites and may involve occasional out-of-hours support to meet operational requirements. About you Essential Requirements: IOSH Managing Safely. Full UK Driving Licence. Excellent organisational and planning skills. Strong communication and stakeholder management abilities. Good problem-solving and decision-making skills. Competent in Microsoft Office applications and system based apps Ability to work independently and manage competing priorities. Strong attention to detail with a compliance-focused approach. Leadership and team coordination skills. Safety-focused and compliance-driven. Professional and customer-oriented. Proactive and results-driven. Highly organised and dependable. Flexible and adaptable in a fast-paced operational environment. Committed to continuous improvement and operational excellence. Desirable Requirements: Waste Management qualification desirable (wammitab). Benefits Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; HWRC Operations Coordinator, HWRC Site Supervisor, Waste Management Coordinator, Contractor Management
The Skills You'll Need: Food Technology, HACCP, BRC, Quality Assurance Your New Salary: £38-40k Location: Gatwick area Duration: Permanent Job status : Hybrid: 3 days a week in office, 2 days WFH Working hours : 37.5 h per week/ Monday - Friday, 9am - 5.30pm Who you'll be working for: A multinational global dairy producer. Food Technologist - What you'll be doing: Support the Technical Account Manager (TAM) in ensuring customers' needs and expectations are met, in building strong relationships with them, providing excellent customer service and driving the customers' technical agenda to improve performance. Provide technical support to other functions within the company to retain current business and to gain new business, whilst ensuring food safety & quality is not compromised. Responsible for the day-to-day management of the allocated customer technical accounts: Manage Own Label (OL) NPD - From agreed listing to launch & post launch Monitor the quality of the products ensuring they meet the specifications and QAS at all times Manage customers' technical requirements: ensure updates & changes are tracked, interpreted, summarised and passed on to TAM for implementation Customers' ethical / CSR requirements: updates, changes & requests passed on to colleagues responsible for these topics. Build strong and proactive relationships with customers; meeting expectations, requirements, requests and tasks by the deadlines set Manage customers' technical websites Complete technical customers' specifications with all the relevant attachments required, ensuring they are up-to-date at all times. Complete & send all documents / reports required by customers (QAS, KPIs, CoC, CoA, 3rd party certificates & reports, panels, scorecards, allergens questionnaires, supplier questionnaires) Organise customers' audits & visits as per plan, attend (physically or remotely) and close the reports on time, with the support of the TAM if required Prepare and attend (physically or remotely) any routine customer meetings, follow up on the agreed actions until closed off Support TAM / Customer Technical Lead (CTL) - Head of Group technical projects & customer experience (HGC) for any tasks as and when required Build strong & proactive relationships with company factories & divisions, co-manufacturers and depots ensuring the customer needs & expectations are met Manage branded NPD information and documentation: complete Internal specifications, NPD check-list, PIF, rework documentation Check and comment on artworks and assets, to ensure they are legal in the UK and in line with specifications With the support of the CTL - HGC (where applicable), attend the NPD project meetings and ensure the products comply with food quality, safety and legal expectations. For allocated customer technical accounts, manage customer complaints: log, investigate, respond to the customer, assign costs and responsibilities, close off in a timely manner Support the TAMs / CTLs - HGC (where applicable) for product withdrawals & recalls, as and when required Hold and release products from depot as and when required Support the TAM with issues raised by depots (temperatures, wrong SKUs, labelling) for OL and brands allocated as and when required Manage samples Complete organoleptic assessments on a variety of dairy products, mainly cheese, butter & cream Work in partnership with Business Units ensuring technical topics are embedded in any day-to-day work Gather 3rd party certificates & reports for all factories and distribute as necessary Take an active role in business cross-functional projects Raise awareness of issues related to food safety, legal and quality risks on products to TAM Support the business and participate with CSR related topics as and when required Organise, prepare and lead the trained panel Manage consumers calls and log complaints Food Technologist - The Skills You'll Need to Succeed: Food science degree or equivalent Demonstrated knowledge and experience in Food Safety (HACCP) & BRC Experience with UK retailers and food services specifications systems Experience in providing excellent customer service Demonstrated ability to interact effectively with people at different levels Ability to challenge others in a respectful way Strong levels of analytical & curiosity & ability to cross-check information Good at planning and organizing workload to meet deadlines Ability to work as part of a team and to work on own initiative Attention to detail Good verbal and written communication skills Ability to deliver pro- active and reactive support Proficiency using key software (Word, Excel, PowerPoint, Outlook, Teams) Be able to travel in the UK & EU as and when required Clean driving license (1 year +) We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Aug 07, 2026
Full time
The Skills You'll Need: Food Technology, HACCP, BRC, Quality Assurance Your New Salary: £38-40k Location: Gatwick area Duration: Permanent Job status : Hybrid: 3 days a week in office, 2 days WFH Working hours : 37.5 h per week/ Monday - Friday, 9am - 5.30pm Who you'll be working for: A multinational global dairy producer. Food Technologist - What you'll be doing: Support the Technical Account Manager (TAM) in ensuring customers' needs and expectations are met, in building strong relationships with them, providing excellent customer service and driving the customers' technical agenda to improve performance. Provide technical support to other functions within the company to retain current business and to gain new business, whilst ensuring food safety & quality is not compromised. Responsible for the day-to-day management of the allocated customer technical accounts: Manage Own Label (OL) NPD - From agreed listing to launch & post launch Monitor the quality of the products ensuring they meet the specifications and QAS at all times Manage customers' technical requirements: ensure updates & changes are tracked, interpreted, summarised and passed on to TAM for implementation Customers' ethical / CSR requirements: updates, changes & requests passed on to colleagues responsible for these topics. Build strong and proactive relationships with customers; meeting expectations, requirements, requests and tasks by the deadlines set Manage customers' technical websites Complete technical customers' specifications with all the relevant attachments required, ensuring they are up-to-date at all times. Complete & send all documents / reports required by customers (QAS, KPIs, CoC, CoA, 3rd party certificates & reports, panels, scorecards, allergens questionnaires, supplier questionnaires) Organise customers' audits & visits as per plan, attend (physically or remotely) and close the reports on time, with the support of the TAM if required Prepare and attend (physically or remotely) any routine customer meetings, follow up on the agreed actions until closed off Support TAM / Customer Technical Lead (CTL) - Head of Group technical projects & customer experience (HGC) for any tasks as and when required Build strong & proactive relationships with company factories & divisions, co-manufacturers and depots ensuring the customer needs & expectations are met Manage branded NPD information and documentation: complete Internal specifications, NPD check-list, PIF, rework documentation Check and comment on artworks and assets, to ensure they are legal in the UK and in line with specifications With the support of the CTL - HGC (where applicable), attend the NPD project meetings and ensure the products comply with food quality, safety and legal expectations. For allocated customer technical accounts, manage customer complaints: log, investigate, respond to the customer, assign costs and responsibilities, close off in a timely manner Support the TAMs / CTLs - HGC (where applicable) for product withdrawals & recalls, as and when required Hold and release products from depot as and when required Support the TAM with issues raised by depots (temperatures, wrong SKUs, labelling) for OL and brands allocated as and when required Manage samples Complete organoleptic assessments on a variety of dairy products, mainly cheese, butter & cream Work in partnership with Business Units ensuring technical topics are embedded in any day-to-day work Gather 3rd party certificates & reports for all factories and distribute as necessary Take an active role in business cross-functional projects Raise awareness of issues related to food safety, legal and quality risks on products to TAM Support the business and participate with CSR related topics as and when required Organise, prepare and lead the trained panel Manage consumers calls and log complaints Food Technologist - The Skills You'll Need to Succeed: Food science degree or equivalent Demonstrated knowledge and experience in Food Safety (HACCP) & BRC Experience with UK retailers and food services specifications systems Experience in providing excellent customer service Demonstrated ability to interact effectively with people at different levels Ability to challenge others in a respectful way Strong levels of analytical & curiosity & ability to cross-check information Good at planning and organizing workload to meet deadlines Ability to work as part of a team and to work on own initiative Attention to detail Good verbal and written communication skills Ability to deliver pro- active and reactive support Proficiency using key software (Word, Excel, PowerPoint, Outlook, Teams) Be able to travel in the UK & EU as and when required Clean driving license (1 year +) We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Job Purpose To assist in the investigation of complex complaints made under the Councils Corporate Complaints process. To assist in the investigation and response to enquiries made by the Local Government Ombudsman (LGO). To carry out non-complex investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered. Provide guidance support and advice on the conduct of individual cases to administrative staff. If you are interested in this role please send your updated CV in the first instance.
Aug 07, 2026
Seasonal
Job Purpose To assist in the investigation of complex complaints made under the Councils Corporate Complaints process. To assist in the investigation and response to enquiries made by the Local Government Ombudsman (LGO). To carry out non-complex investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered. Provide guidance support and advice on the conduct of individual cases to administrative staff. If you are interested in this role please send your updated CV in the first instance.
