22 jobs found

Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Complaints Call Handler You'll be required to work full-time in the office during the initial training and accreditation period. Once signed off, the role will move to a hybrid working model. Rate: 150 per day via umbrella, increasing to 165 per day following successful completion of training and accreditation Hours: 37.5 hours per week, Monday to Friday between 8:30am and 6:30pm Duration: Until December 2026, with strong potential for extension About the Role We are seeking experienced and customer-focused Call Handlers to join a busy Complaints Team within a leading financial services organisation based in Cardiff. This role is ideal for individuals who enjoy engaging with customers, investigating issues, and delivering fair and effective resolutions. Working in a regulated environment, you will be the first point of contact for customers wishing to raise a complaint or discuss an existing case. You'll play a vital role in gathering detailed information, managing customer expectations, and ensuring accurate records are maintained throughout the complaints process. This is an excellent opportunity to gain exposure to complex complaints handling, develop your understanding of financial products and regulations, and build valuable experience within a highly respected organisation. Key Responsibilities Take ownership of inbound complaint calls and enquiries from customers Provide updates on existing complaint cases and manage customer expectations throughout the process Handle approximately 20-30 detailed calls per day, ensuring a high level of professionalism and empathy Accurately record customer interactions and complaint details on internal systems Review information provided by customers and identify any additional evidence required Liaise with third parties and internal departments to gather information and support investigations Ensure all complaint information is captured accurately and in line with regulatory requirements Manage customer queries through to resolution, escalating where appropriate Maintain clear and professional communication with customers and stakeholders at all times Support the wider complaints team in meeting service level agreements and quality standards What We're Looking For Previous experience within a complaints, or case handling environment Experience within financial services, banking, insurance, pensions, or other regulated industries is highly desirable Strong understanding of treating customers fairly and delivering excellent customer outcomes Excellent verbal and written communication skills Ability to build rapport and gather key information confidently over the telephone Strong listening and questioning skills with a professional and empathetic approach Excellent attention to detail and accuracy when recording information Effective organisational and time-management skills Ability to manage multiple priorities in a fast-paced environment Competent IT skills and experience using customer management systems If you think this is the opportunity for you, apply now. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Vehicle Panel Beater Location: Eastleigh Salary: Up to £54,600 (Reviewed after probation) Hours: Monday to Friday (7am 5pm Monday to Friday) We are currently looking for an experienced Panel Beater to join a manufacturer approved Bodyshop in Eastleigh. This is an excellent opportunity to work within a modern environment and delivering quality repairs. The Role: Panel repairs using approved repair methods Welding Pin pulling Filler work Working to high manufacturer standards Maintaining a clean and safe workshop environment What We Are Looking For: Previous Panel Beater experience ATA accreditation desirable NVQ or equivalent qualification preferred Strong eye for detail Somebody who takes pride in the quality of their work If you are an experienced Panel Beater in or around Eastleigh and would like to hear more, apply now or contact Venatu Automotive.

Job Title: Case & Claims Handler Contract Type: Fixed Term Contract (3 Months) Location: Coleshill Working Hours: Monday to Friday, 9:00am - 5:00pm We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management. The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process. Key Responsibilities Investigate customer cases and claims, with a primary focus on: Stock balance and pricing discrepancies Resolve cases efficiently and accurately to meet customer requirements. Process credits, stock adjustments, and other corrective actions where required. Conduct root cause analysis and implement corrective measures to prevent reoccurrence. Liaise with internal stakeholders to obtain information and drive resolutions. Communicate outcomes and actions taken directly to customers. Maintain accurate records of investigations and resolutions. Utilise Salesforce and SAP systems to investigate, manage, and process claims. Key Performance Indicators (KPIs) Performance in this role will be measured by: Average case and claim resolution time. Volume of open cases and claims. Quality and accuracy of claim investigations. Customer satisfaction and communication effectiveness. Skills & Experience Essential Experience working in a fast-paced customer-focused environment. Strong problem-solving and analytical skills. Excellent attention to detail and numeracy skills. Confident verbal and written communication skills. Ability to prioritise workloads and manage multiple cases simultaneously. Experience using: Salesforce / SAP Fluent English language skills Desirable Experience in customer service, retail, finance, sales, logistics, or a similar operational environment. Experience handling customer claims, disputes, or case management processes. Personal Attributes Self-motivated and proactive. Strong sense of ownership and accountability. Resilient and able to work effectively under pressure. Adaptable and willing to learn new processes and systems. Customer-focused with a commitment to delivering positive outcomes. Effective team player with strong interpersonal skills. For further details please apply OR contact the team on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Administrator Location: Wellingborough Pay Rate: 12.71 per hour Hours: Monday to Friday, 7am-5pm Position Overview We are looking for an experienced and organised Office Administrator to join our busy depot in Wellingborough. The ideal candidate will come from a construction, plant hire, industrial, or logistics background and be comfortable operating in a fast-paced commercial environment. You will be a core point of contact for administrative operations, liaising between hire controllers, workshop fitters, drivers, and external clients to keep depot processes running smoothly. Key Responsibilities Hire & Depot Administration Process and log plant machine hires, off-hires, and extensions using internal software systems. Raise and track purchase orders, cross-referencing transport movement sheets, delivery notes, and cross-hires. Assist with transport and driver logistics paperwork Prepare accurately detailed off-hire damage/breakdown notes in coordination with workshop engineers. Account & Compliance Support Check timecards, job sheets, and driver logs for accuracy before submitting for payroll/invoicing. Liaise with the central finance team to resolve invoice queries, purchase order discrepancies, and supplier credits. Maintain compliance records (e.g., machine maintenance logs, service certifications, health & safety documentation). Customer Service & General Office Support Answer incoming calls and emails, directing customer enquiries to the relevant hire controller or department. Welcome depot visitors, delivery drivers, and contractors while ensuring site health & safety sign-in protocols are followed. Order office supplies, manage incoming/outgoing mail, and maintain organised digital and physical filing systems. Essential Requirements & Qualifications Experience: Proven administration experience within a construction, plant hire, engineering, industrial, or haulage/logistics environment. Industry Knowledge: Familiarity with plant machinery terminology (e.g., excavators, dumpers, telehandlers) and hire office procedures is strongly preferred. IT Literacy: Tech-savvy with proficiency in Microsoft Office and comfortable learning bespoke plant management software. Attention to Detail: Excellent numerical and analytical skills with high accuracy when cross-checking hire contracts, POs, and invoices. Communication: Clear, confident telephone manner and professional email etiquette when dealing with clients, drivers, and depot staff. Work Ethic: Proactive, self-motivated, and capable of prioritising tasks under tight operational deadlines.

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Office Administrator Location: Wellingborough Pay Rate: £12.71 per hour Hours: Monday to Friday, 7am-5pm Position Overview We are looking for an experienced and organised Office Administrator to join our busy depot in Wellingborough. The ideal candidate will come from a construction, plant hire, industrial, or logistics background and be comfortable operating in a fast-paced commercial environment. You will be a core point of contact for administrative operations, liaising between hire controllers, workshop fitters, drivers, and external clients to keep depot processes running smoothly. Key Responsibilities Hire & Depot Administration Process and log plant machine hires, off-hires, and extensions using internal software systems. Raise and track purchase orders, cross-referencing transport movement sheets, delivery notes, and cross-hires. Assist with transport and driver logistics paperwork Prepare accurately detailed off-hire damage/breakdown notes in coordination with workshop engineers. Account & Compliance Support Check timecards, job sheets, and driver logs for accuracy before submitting for payroll/invoicing. Liaise with the central finance team to resolve invoice queries, purchase order discrepancies, and supplier credits. Maintain compliance records (e.g., machine maintenance logs, service certifications, health & safety documentation). Customer Service & General Office Support Answer incoming calls and emails, directing customer enquiries to the relevant hire controller or department. Welcome depot visitors, delivery drivers, and contractors while ensuring site health & safety sign-in protocols are followed. Order office supplies, manage incoming/outgoing mail, and maintain organised digital and physical filing systems. Essential Requirements & Qualifications Experience: Proven administration experience within a construction, plant hire, engineering, industrial, or haulage/logistics environment. Industry Knowledge: Familiarity with plant machinery terminology (e.g., excavators, dumpers, telehandlers) and hire office procedures is strongly preferred. IT Literacy: Tech-savvy with proficiency in Microsoft Office and comfortable learning bespoke plant management software. Attention to Detail: Excellent numerical and analytical skills with high accuracy when cross-checking hire contracts, POs, and invoices. Communication: Clear, confident telephone manner and professional email etiquette when dealing with clients, drivers, and depot staff. Work Ethic: Proactive, self-motivated, and capable of prioritising tasks under tight operational deadlines.

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Are you seeking the opportunity to further your career within Motor Claims? If so, due to a sustained period of growth, a Fleet insurance business is currently recruiting an additional Claims Handler to join its expanding team based in Manchester City Centre. This is a great opportunity for a Credit Hire Claims Handler to work as part of this growing business, where you will be responsible for dealing with all aspects of motor claims from cradle to grave including the investigation, negotiation and settlement of claims. With growth comes good opportunities for future progression and development so if you are looking for that next step in your Motor Claims career, please apply with your CV today! Key Responsibilities: - Dealing with motor claim cases in a proactive manner. - Ensuring a first in class service is delivered at all times. - Developing and maintaining excellent working relationships with clients and colleagues. - Ensuring reserves are amended appropriately and inactive cases are regularly reviewed. Requirements: - Prior Claims Handler experience is essential, with a good understanding of the Motor process. - Experience in looking at indemnity, third party capture or intervention is a bonus. - Excellent communication skills are vital, with a highly professional telephone manner. - Good time management skills and being extremely well organised. - Being adaptable and a strong team player. Apply: If you are interested in the Claims Handler opportunity, please apply with your CV today For further information please contact one of our specialist consultants and quote job reference NJR16867

We are working on behalf of our client to recruit an experienced MOT Tester for a reputable dealership located in Chandlers Ford, Hampshire. This is an excellent opportunity for a skilled professional seeking to advance their career within a well-established and respected automotive business. The successful individual will join a busy Service Department, where your expertise will be highly valued. Benefits of the MOT Tester: Competitive basic salary starting from 36,000 per annum OTE up to 41,000+ with incentives and bonuses Monday to Friday working hours, with no weekends required Ongoing technical training and career development support Company pension scheme, employee discounts, and staff benefits Overtime opportunities available for additional earning potential Duties of the MOT Tester: Conduct MOT tests in accordance with industry standards and manufacturer guidelines Diagnose vehicle faults using advanced diagnostic tools Complete accurate reports on vehicle condition and work recommendations Communicate test results and repair suggestions effectively to the Service Reception team Maintain vehicle and workshop safety standards Contribute to a professional, car-focused team environment Perform vehicle inspections, diagnostics, and fault repairs Ensure a clean and safe workshop environment at all times Requirements of the MOT Tester: Valid VOSA MOT accreditation with a minimum of two years' experience Level 3 qualification in Light Vehicle Repair and Maintenance Extensive knowledge of vehicle systems and diagnostic procedures Strong communication skills with a customer-focused approach Ability to work efficiently within set timescales and meet targets Professional attitude and high standards of work Team-oriented mentality, committed to continuous improvement If this MOT Tester role matches your skills and career aspirations, we encourage you to contact us promptly. Our team of automotive recruitment specialists is ready to support you in finding your next opportunity within the motor trade industry. Contact Consultant Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Chandlers Ford and Hampshire, today to discover more about this fantastic MOT Tester opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

Sue Ross Legal are working with a leading legal services provider in the recruitment of a Serious Injury Paralegal. Our client is a top 100 UK law firm, specialising personal injury, uninsured loss recovery, serious and catastrophic injury, accidents at work, and employer liability and public liability. Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious Paralegals to support the lead file handlers in the progression of their serious injury caseload. Duties: • Produce standard free form letters to progress cases using the case management system (Proclaim). • Obtain and review medical records. • Collate evidence for detailed and provisional assessment. • Answer the telephone as the first point of contact for your Fee Earner, and deal with telephone enquiries wherever possible. • Achieve KPI s on a monthly basis as agreed with your line manager. • Where appropriate, schedule appointments for the Fee Earner. • Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc. • Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties. • To undertake any other tasks as deemed relevant and reasonable by the business. Essential skills and experience: • Experience of working in a similar role supporting on cases valued over £150k. • Commitment to delivering excellent client care for clients. • Excellent communication skills, both verbally and in writing. • Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. • Competent working with a case management system and good knowledge of Excel and Word. • Good attention to detail and strong organisational and time management skills. This is a fantastic opportunity for high performing individuals who are looking to make a career within Serious Injury and to progress to Fee Earner level; Opportunities to move into different departments across the business to expand their knowledge and experience will also be available. This role offers a mixture of office and remote working, but you must be able to attend the Wakefield office when needed (this role requires 2 days minimum in the office per week). Although experience in handling Serious Injury cases his advantageous, we would be very keen to receive applications from candidates with 6 months experience or more in any area of Litigation i.e Credit Hire, RTA, housing etc. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Job Title: Case & Claims Handler Contract Type: Fixed Term Contract (3 Months) Location: Coleshill Working Hours: Monday to Friday, 9:00am - 5:00pm - can be flexible Pay rate - 14.00ph We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management. The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process. Key Responsibilities Investigate customer cases and claims, with a primary focus on: Stock balance and pricing discrepancies Resolve cases efficiently and accurately to meet customer requirements. Process credits, stock adjustments, and other corrective actions where required. Conduct root cause analysis and implement corrective measures to prevent reoccurrence. Liaise with internal stakeholders to obtain information and drive resolutions. Communicate outcomes and actions taken directly to customers. Maintain accurate records of investigations and resolutions. Utilise Salesforce and SAP systems to investigate, manage, and process claims. Key Performance Indicators (KPIs) Performance in this role will be measured by: Average case and claim resolution time. Volume of open cases and claims. Quality and accuracy of claim investigations. Customer satisfaction and communication effectiveness. Skills & Experience Essential Experience working in a fast-paced customer-focused environment. Strong problem-solving and analytical skills. Excellent attention to detail and numeracy skills. Confident verbal and written communication skills. Ability to prioritise workloads and manage multiple cases simultaneously. Experience using: Salesforce / SAP Fluent English language skills Desirable Experience in customer service, retail, finance, sales, logistics, or a similar operational environment. Experience handling customer claims, disputes, or case management processes. Personal Attributes Self-motivated and proactive. Strong sense of ownership and accountability. Resilient and able to work effectively under pressure. Adaptable and willing to learn new processes and systems. Customer-focused with a commitment to delivering positive outcomes. Effective team player with strong interpersonal skills. For further details please apply OR contact the team on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Motor Claims Handler Location : Hybrid working available (London) Salary : £28,000 £32,000 per annum, depending on experience Contract : Full-time, Fixed-Term Contract (12 months) Join a Global Leader in Motor Claims Services At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas. We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you. A Day in the Life and the Impact You Will Make As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation. What You Will Do • Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout. • Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions. • Identify and investigate potentially fraudulent claims, escalating concerns where appropriate. • Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling. • Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards. About You You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards. You Will also bring: • Previous experience handling motor third-party claims. • Experience with injury and/or credit hire claims would be advantageous. • Excellent communication skills with the ability to build relationships at all levels. • Strong analytical and problem-solving skills with excellent attention to detail. • Good organisational skills with the ability to prioritise a busy workload. • Sound numerical ability and confidence working with claim-related data. • French, German or Spanish language skills would be an advantage but are not essential. What You Will Receive for the Value You Bring • Competitive salary of £28,000 £32,000, depending on experience. • Hybrid working arrangement. • The opportunity to work for the world's largest automotive service provider. • A supportive, collaborative and multilingual working environment. • Valuable experience working with international insurer clients across Europe. • Ongoing learning and development within a globally recognised organisation. Apply Today If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration. No agencies please.

We're looking for a Senior Site Manager to join our regional construction business in Southampton. Location : Southampton, Hampshire Hours : Full time, can discuss flexibility if desired We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As Senior Site Manager you will fulfill a key role that will drive safe delivery of works in line with Kier programme and quality standards. You will oversee multiple sub contractors and kier staff on site ensuring progression of works against programme, offering solutions and advice on any challenges that present themselves on site. Your day to day will include: Under the direction of the project manager, manage and direct sub contractor partners to deliver work packages such as groundworks, drainage, structural frame erection, roofing, cladding, interior fit out and finishing's. Safely. Check work carried out by sub-contractors to assess delivery in line with programme, design drawings and quality standards. Review Risk Assessments and Method Statements from sub contractors to ensure working methods outlined are safe and appropriate. Carry out toolbox talks and site inductions to ensure full compliance with Kier standards. Co-ordinate site logistics, movement of plant & labour too, from and around site ensuring safety is maintained in doing so. What are we looking for? This role of Senior Site Manager is great for you if: You hold a relevant construction qualification or accreditation (Degree/ HND/ Technical Trade etc) You can demonstrate significant experience managing within the construction main contractor environment You hold SMSTS 5 Day, CSCS card and First Aid as well as full UK driving license We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to

Exciting Opportunities - Document Handlers & Processing Operatives in Hemel Hempstead! Pay: 13.02 per hour, up to 15.02 per hour including shift allowance Shift patterns available: Monday to Wednesday, 10am to 10pm. Thursday, 10am to 2pm Tuesday to Thursday, 10am to 10pm. Friday, 10am to 2pm Join our client's prestigious Government project in Hemel Hempstead, where full training is provided, and you'll be part of a highly organised team working with sensitive and confidential information. Your role will include: Document/Mail Inbound Document Prep Document Scanning & Processing Document Release & Mail Prep Outbound As part of the team, you will: Handle sensitive information confidentially Interpret and analyse data accurately Key/type information to set targets Follow detailed processes meticulously Make decisions and escalate issues appropriately Confidently use IT systems and applications The ideal candidate will have: Excellent attention to detail and concentration Strong IT and data-handling skills Ability to work to target volumes while maintaining quality Awareness of the importance of confidentiality and professionalism A positive, team-oriented approach Important: Due to the nature of this work, all candidates must successfully complete the full background check process. (including DBS, credit check, ID verification, and 3-year work history confirmation) GET CONNECTED - Apply now with your most up-to-date CV and take the first step into this exciting opportunity. CAIM

We're looking for a Senior Site Manager to join our regional construction business in Southampton. Location : Southampton, Hampshire Hours : Full time, can discuss flexibility if desired We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As Senior Site Manager you will fulfill a key role that will drive safe delivery of works in line with Kier programme and quality standards. You will oversee multiple sub contractors and kier staff on site ensuring progression of works against programme, offering solutions and advice on any challenges that present themselves on site. Your day to day will include: Under the direction of the project manager, manage and direct sub contractor partners to deliver work packages such as groundworks, drainage, structural frame erection, roofing, cladding, interior fit out and finishing's. Safely. Check work carried out by sub-contractors to assess delivery in line with programme, design drawings and quality standards. Review Risk Assessments and Method Statements from sub contractors to ensure working methods outlined are safe and appropriate. Carry out toolbox talks and site inductions to ensure full compliance with Kier standards. Co-ordinate site logistics, movement of plant & labour too, from and around site ensuring safety is maintained in doing so. What are we looking for? This role of Senior Site Manager is great for you if: You hold a relevant construction qualification or accreditation (Degree/ HND/ Technical Trade etc) You can demonstrate significant experience managing within the construction main contractor environment You hold SMSTS 5 Day, CSCS card and First Aid as well as full UK driving license We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to