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2nd line support engineer
Solus Accident Repair Centres
1st Line IT Engineer
Solus Accident Repair Centres Birchanger, Hertfordshire
Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jul 31, 2026
Full time
Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Rubicon Recruitment
2nd Line Support Engineer
Rubicon Recruitment Broadstone, Dorset
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Jul 31, 2026
Full time
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Adria Solutions Ltd
1st/2nd Line Support
Adria Solutions Ltd City, Manchester
1st/2nd Line IT Support - Manchester Location: Manchester On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company s helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
Jul 31, 2026
Full time
1st/2nd Line IT Support - Manchester Location: Manchester On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company s helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester
hireful
ICT Technician - Schools
hireful Wembley, Middlesex
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Wembley, North West London Salary: £29k- £33k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support role, preferably up to 2nd line level would be great Experience of working within a secondary school providing IT support is an absolute must. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Windows Desktop, Microsoft 365, Windows Server, Active Directory, Hyper-V, Chromebooks and Apple devices would be great but are not all essential. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Jul 31, 2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Wembley, North West London Salary: £29k- £33k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support role, preferably up to 2nd line level would be great Experience of working within a secondary school providing IT support is an absolute must. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Windows Desktop, Microsoft 365, Windows Server, Active Directory, Hyper-V, Chromebooks and Apple devices would be great but are not all essential. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Ernest Gordon Recruitment Limited
Remote Print IT Support Engineer
Ernest Gordon Recruitment Limited
Remote Print IT Support Engineer 36,000 - 40,000 + Training + Remote Working + Benefits Remote Are you a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? In this role you will you be responsible for repairing, servicing and maintaining a wide range of scanning, printing and imaging equipment entirely remotely across office & school environments. You will responsible for print management administration, customer service, system monitoring and adhering to security and compliance regulations. This role operates from 8am-5PM with 1hr lunchbreak Monday-Friday with occasional participation in on-call support. This company are well established primarily across the South East, having multiple repeat clients who have been with them for decades. They continue to grow off their great reputation, and are looking for an experienced Printer Technician to join their them. They service across a range of sectors including commercial, corporate and educational environments. This position would suit a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? The Role: Servicing and repairing printing management systems Remote IT support Customer service, system monitoring, security and compliance Monday to Friday, 8:00AM - 5:00PM, 1hr Lunch The Person: Printer, Scanner, Photocopier IT, Engineer or similar Looking to provide support remotely for print management solutions Able to work remotely Job Reference: BBBH26461 Scanner, Printer, Photocopier, Copier, MFD, Engineer, IT, Technician, Print, Service, Field, Technician, Sharp, HP, Epsom, Repair, Kingston, Twickenham, Wimbledon, Surrey, IT, 1st line support, 2nd line support, Remote, Technician. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
Jul 31, 2026
Full time
Remote Print IT Support Engineer 36,000 - 40,000 + Training + Remote Working + Benefits Remote Are you a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? In this role you will you be responsible for repairing, servicing and maintaining a wide range of scanning, printing and imaging equipment entirely remotely across office & school environments. You will responsible for print management administration, customer service, system monitoring and adhering to security and compliance regulations. This role operates from 8am-5PM with 1hr lunchbreak Monday-Friday with occasional participation in on-call support. This company are well established primarily across the South East, having multiple repeat clients who have been with them for decades. They continue to grow off their great reputation, and are looking for an experienced Printer Technician to join their them. They service across a range of sectors including commercial, corporate and educational environments. This position would suit a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? The Role: Servicing and repairing printing management systems Remote IT support Customer service, system monitoring, security and compliance Monday to Friday, 8:00AM - 5:00PM, 1hr Lunch The Person: Printer, Scanner, Photocopier IT, Engineer or similar Looking to provide support remotely for print management solutions Able to work remotely Job Reference: BBBH26461 Scanner, Printer, Photocopier, Copier, MFD, Engineer, IT, Technician, Print, Service, Field, Technician, Sharp, HP, Epsom, Repair, Kingston, Twickenham, Wimbledon, Surrey, IT, 1st line support, 2nd line support, Remote, Technician. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
VIQU IT
Mac Support Engineer
VIQU IT City, London
Mac Support Engineer 6-month contract London My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems. You ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office. Required Skills & Experience from the Mac Support Engineer: Proven experience supporting macOS environments in a corporate setting within a startup/small team environment ideally Familiarity with Intune and Mosyle for device investigation and management Experience supporting Google Workspace Basic understanding of network troubleshooting , ideally within a Meraki environment Experience with Okta administration (user management and access support) Strong experience managing user onboarding and offboarding processes Knowledge of IT asset management and inventory tracking Strong troubleshooting skills with a user-focused mindset Key responsibilities of the Mac Support Engineer: Provide 1st and 2nd line support across a macOS-based environment Troubleshoot and resolve issues relating to Mac devices, applications, and user access Support and maintain Google workplace Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management Assist with the transition to Fleet Device Management , including basic administration and troubleshooting Investigate basic network-related issues using the Meraki dashboard Administer Okta , including user provisioning, deprovisioning, and password resets Manage end-to-end onboarding and offboarding , ensuring a smooth user experience This Mac Support Engineer will work fully onsite in Central London for 5 days per week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Jul 31, 2026
Contractor
Mac Support Engineer 6-month contract London My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems. You ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office. Required Skills & Experience from the Mac Support Engineer: Proven experience supporting macOS environments in a corporate setting within a startup/small team environment ideally Familiarity with Intune and Mosyle for device investigation and management Experience supporting Google Workspace Basic understanding of network troubleshooting , ideally within a Meraki environment Experience with Okta administration (user management and access support) Strong experience managing user onboarding and offboarding processes Knowledge of IT asset management and inventory tracking Strong troubleshooting skills with a user-focused mindset Key responsibilities of the Mac Support Engineer: Provide 1st and 2nd line support across a macOS-based environment Troubleshoot and resolve issues relating to Mac devices, applications, and user access Support and maintain Google workplace Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management Assist with the transition to Fleet Device Management , including basic administration and troubleshooting Investigate basic network-related issues using the Meraki dashboard Administer Okta , including user provisioning, deprovisioning, and password resets Manage end-to-end onboarding and offboarding , ensuring a smooth user experience This Mac Support Engineer will work fully onsite in Central London for 5 days per week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Carbon 60
Infrastructure Engineer
Carbon 60 Portsmouth, Hampshire
IT Infrastructure Engineer (Contract) Location: Portsmouth (Onsite) Travel: Occasional travel to dockyards and customer sites across the UK (advance notice provided) Security Clearance: Active SC Clearance required to start (candidates already holding SC clearance highly desirable) Contract Type: Contract Overview We are looking for an experienced Infrastructure Engineer to support the delivery, deployment and ongoing support of a modern hosting and infrastructure platform within a secure defence environment. Working as part of a collaborative technical team, you will play a key role in building, deploying and supporting enterprise infrastructure services while ensuring a high standard of service delivery. This role is primarily based onsite in Portsmouth, with occasional travel required for installation and deployment activities across the UK. Key Responsibilities Build, deploy and support enterprise infrastructure platforms. Administer VMware hosted services and virtual environments. Provide 1st, 2nd and 3rd line support for infrastructure services. Support and maintain Microsoft Windows Server and Active Directory environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills & Experience Strong experience administering VMware Cloud Foundation (VCF) environments. Good working knowledge of VMware vCenter 7.0 or later. Experience supporting Microsoft Windows Server 2019/2022. Strong Active Directory administration experience. Knowledge of Dell server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management skills. Experience supporting IT services within defence, maritime or secure environments. Ability to work independently and manage competing priorities. Strong stakeholder management and supplier engagement skills. Qualifications ITIL Foundation certification. Microsoft certification (MCSA or equivalent preferred). VMware Cloud Foundation (VCF) certification desirable. Security Requirements Due to the nature of the programme, candidates must hold active SC Clearance or be eligible for immediate transfer. Candidates already holding valid SC Clearance are strongly preferred. Apply If you have proven experience supporting VMware, Windows Server and enterprise infrastructure environments and are looking for an opportunity to contribute to a high-profile defence programme, we would be keen to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 31, 2026
Contractor
IT Infrastructure Engineer (Contract) Location: Portsmouth (Onsite) Travel: Occasional travel to dockyards and customer sites across the UK (advance notice provided) Security Clearance: Active SC Clearance required to start (candidates already holding SC clearance highly desirable) Contract Type: Contract Overview We are looking for an experienced Infrastructure Engineer to support the delivery, deployment and ongoing support of a modern hosting and infrastructure platform within a secure defence environment. Working as part of a collaborative technical team, you will play a key role in building, deploying and supporting enterprise infrastructure services while ensuring a high standard of service delivery. This role is primarily based onsite in Portsmouth, with occasional travel required for installation and deployment activities across the UK. Key Responsibilities Build, deploy and support enterprise infrastructure platforms. Administer VMware hosted services and virtual environments. Provide 1st, 2nd and 3rd line support for infrastructure services. Support and maintain Microsoft Windows Server and Active Directory environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills & Experience Strong experience administering VMware Cloud Foundation (VCF) environments. Good working knowledge of VMware vCenter 7.0 or later. Experience supporting Microsoft Windows Server 2019/2022. Strong Active Directory administration experience. Knowledge of Dell server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management skills. Experience supporting IT services within defence, maritime or secure environments. Ability to work independently and manage competing priorities. Strong stakeholder management and supplier engagement skills. Qualifications ITIL Foundation certification. Microsoft certification (MCSA or equivalent preferred). VMware Cloud Foundation (VCF) certification desirable. Security Requirements Due to the nature of the programme, candidates must hold active SC Clearance or be eligible for immediate transfer. Candidates already holding valid SC Clearance are strongly preferred. Apply If you have proven experience supporting VMware, Windows Server and enterprise infrastructure environments and are looking for an opportunity to contribute to a high-profile defence programme, we would be keen to hear from you. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
NMS Recruit Ltd
Helpdesk Infrastructure Engineer
NMS Recruit Ltd
Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops. Creating and maintaining technical documentation for customer environments. Accurately recording incidents, changes and resolutions. Occasionally travelling to customer sites to carry out onsite support and installations. About You At least three years' experience gained in an IT support role A full driving licence and access to your own vehicle Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. Good Understanding of Microsoft 365 Experience with Microsoft Azure, Intune, Defender You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach. Desirable Skills MS technical certification, such as AZ-900, AZ-104 or something similar. Hyper-V or Other Hypervisor experience. Experience supporting handhelds Experience working with Mac, iOS, Android and Linux. Benefits Salary up to 40,000 DOE 25 days holiday plus 1 additional day per year after 3 years' service Pension WFH available for up to two days a week after probation Full Private Medical Plan Cash Plan Performance Bonus Scheme Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 31, 2026
Full time
Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops. Creating and maintaining technical documentation for customer environments. Accurately recording incidents, changes and resolutions. Occasionally travelling to customer sites to carry out onsite support and installations. About You At least three years' experience gained in an IT support role A full driving licence and access to your own vehicle Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. Good Understanding of Microsoft 365 Experience with Microsoft Azure, Intune, Defender You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach. Desirable Skills MS technical certification, such as AZ-900, AZ-104 or something similar. Hyper-V or Other Hypervisor experience. Experience supporting handhelds Experience working with Mac, iOS, Android and Linux. Benefits Salary up to 40,000 DOE 25 days holiday plus 1 additional day per year after 3 years' service Pension WFH available for up to two days a week after probation Full Private Medical Plan Cash Plan Performance Bonus Scheme Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Ernest Gordon Recruitment Limited
IT Support Engineer (AV Industry)
Ernest Gordon Recruitment Limited Hemel Hempstead, Hertfordshire
IT Support Engineer (AV Industry) Hemel Hempstead - Hybrid (50% remote) 35,000 - 40,000 + Private Medical + Dental Cover + Progression + Training + Company Benefits Are you an IT Support Engineer that wants to make an impact within a global, customer focused brand recognized for its industry leading visual solutions and commitment to innovation? Do you want to join an IT Support Engineer leading global provider in projection and display technology as part of their support team whilst also working on a variety of projects from migrations to cyber security? On offer is the chance to join an international company that are really putting a focus into there IT teams and modernizing their tech stack. The ideal candidate will be an IT Support Engineer that wants to join a growing team that is commutable to Hemel Hempstead. The Role 70% supporting end users dealing with 1st and 2nd line tickets Escalating issues to the Senior Engineer when required 30% project work - migrations, cyber security etc. Microsoft 365 administration tasks The Person Experience within 1st/2nd line role or similar Experience with Azure AD and Entra ID Experience with M365 services Commutable to Hemel Hempstead Reference Number: BBBH26449 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jul 31, 2026
Full time
IT Support Engineer (AV Industry) Hemel Hempstead - Hybrid (50% remote) 35,000 - 40,000 + Private Medical + Dental Cover + Progression + Training + Company Benefits Are you an IT Support Engineer that wants to make an impact within a global, customer focused brand recognized for its industry leading visual solutions and commitment to innovation? Do you want to join an IT Support Engineer leading global provider in projection and display technology as part of their support team whilst also working on a variety of projects from migrations to cyber security? On offer is the chance to join an international company that are really putting a focus into there IT teams and modernizing their tech stack. The ideal candidate will be an IT Support Engineer that wants to join a growing team that is commutable to Hemel Hempstead. The Role 70% supporting end users dealing with 1st and 2nd line tickets Escalating issues to the Senior Engineer when required 30% project work - migrations, cyber security etc. Microsoft 365 administration tasks The Person Experience within 1st/2nd line role or similar Experience with Azure AD and Entra ID Experience with M365 services Commutable to Hemel Hempstead Reference Number: BBBH26449 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
1st & 2nd Line IT Support Technician
PRIVATE EMPLOYER Lamport, Northamptonshire
Job Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and account-related issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure and support user accounts in Active Directory and Microsoft Entra ID (Azure AD) Support networking issues including: TCP/IP DNS DHCP VPN Wi-Fi Install, configure, and maintain desktop and laptop hardware. Support mobile devices and remote users. Assist with server administration and system maintenance. Participate in IT projects, upgrades, and migrations. Create and maintain technical documentation and knowledge base articles. Essential Skills Windows 10/11 administration Microsoft 365 administration Active Directory Microsoft Entra ID (Azure AD) Exchange Online Intune (desirable) Jamf (desirable) Basic networking (TCP/IP, DNS, DHCP) VPN configuration and troubleshooting Hardware diagnostics and repair Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service
Jul 30, 2026
Full time
Job Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and account-related issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure and support user accounts in Active Directory and Microsoft Entra ID (Azure AD) Support networking issues including: TCP/IP DNS DHCP VPN Wi-Fi Install, configure, and maintain desktop and laptop hardware. Support mobile devices and remote users. Assist with server administration and system maintenance. Participate in IT projects, upgrades, and migrations. Create and maintain technical documentation and knowledge base articles. Essential Skills Windows 10/11 administration Microsoft 365 administration Active Directory Microsoft Entra ID (Azure AD) Exchange Online Intune (desirable) Jamf (desirable) Basic networking (TCP/IP, DNS, DHCP) VPN configuration and troubleshooting Hardware diagnostics and repair Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service
Planet Recruitment
1/2nd Line Engineer
Planet Recruitment Stokenchurch, Buckinghamshire
2nd Line Engineer High Wycombe 27k - 34k Benefits: Discretionary yearly bonus scheme dependant on company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager you will be first point of contact for technical issues raised to our Support Desk. You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required. This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team. Key Skills: Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner. Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard. Strong communication skills and ability to talk and guide non-technical customers and customers who may not have English as their first language. Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set. Ability to work independently and meet deadlines consistently. Capability to work under pressure and prioritize tickets. Identify and escalate repeating tickets to other team members. Proficiency in relevant tools and software related to the industry. Continuously seek opportunities to enhance skills and stay updated with industry trends. Pro-active attitude towards Technical Support. Professional manner when visiting customers with a can do attitude and willingness to help our customers. Making sure all internal documentation is updated and that internal procedures are Work with relevant third parties companies and act as a point of contact. INDIT Technical Skills Required: Good working knowledge of computer hardware, operating systems, and basic networking concepts (e.g. TCP/IP, DNS, DHCP). Experience supporting Windows and macOS devices. Good understanding of Microsoft 365 and cloud technologies (e.g. Exchange Online, Entra ID/Azure AD, Microsoft Office applications). Experience using ticketing systems to log, track, and update support issues. Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools. Strong written and verbal communication skills. Ability to work independently, take initiative, and collaborate effectively within a team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jul 30, 2026
Full time
2nd Line Engineer High Wycombe 27k - 34k Benefits: Discretionary yearly bonus scheme dependant on company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager you will be first point of contact for technical issues raised to our Support Desk. You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required. This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team. Key Skills: Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner. Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard. Strong communication skills and ability to talk and guide non-technical customers and customers who may not have English as their first language. Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set. Ability to work independently and meet deadlines consistently. Capability to work under pressure and prioritize tickets. Identify and escalate repeating tickets to other team members. Proficiency in relevant tools and software related to the industry. Continuously seek opportunities to enhance skills and stay updated with industry trends. Pro-active attitude towards Technical Support. Professional manner when visiting customers with a can do attitude and willingness to help our customers. Making sure all internal documentation is updated and that internal procedures are Work with relevant third parties companies and act as a point of contact. INDIT Technical Skills Required: Good working knowledge of computer hardware, operating systems, and basic networking concepts (e.g. TCP/IP, DNS, DHCP). Experience supporting Windows and macOS devices. Good understanding of Microsoft 365 and cloud technologies (e.g. Exchange Online, Entra ID/Azure AD, Microsoft Office applications). Experience using ticketing systems to log, track, and update support issues. Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools. Strong written and verbal communication skills. Ability to work independently, take initiative, and collaborate effectively within a team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Hayley Dexis
Onsite Support
Hayley Dexis Burton-on-trent, Staffordshire
Job Type: Permanent Location: Burton and Lichfield Hours: 40 hours per week Competitive Salary & Benefits At Hayley Dexis we ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the Hayley Way along with industry leading customer service are central to our success. We re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield . About the Onsite Support role: A new role to the team, as our Onsite Support person, you ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team. You ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley s category experts to help drive value and opportunities to tender in new category areas. You ll be hot on your KPI s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential. We are a small team with a desire to drive customer service excellence for our client, you ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area. This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook. Finally, housekeeping and site cleanliness is everyone s responsibility as well as Health, safety and wellbeing. What we re looking for in our Onsite Support person: Excellent sales style drive and commercial acumen. Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial. Experience working in stores management procurement would be ideal, however not essential. Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team. Full driving licence is essential. Customer-focused, driven to provide consistently high levels of service. Basic computer skills, including experience in using Microsoft Office. Able to prioritise workload and work as a part of a team. What you ll get in return: Company vehicle. From 23 days annual leave (plus public/bank holidays) Life assurance cover (x2 salary) Invitation to healthcare schemes Company pension scheme Wellness programmes Uniform and PPE provided Training and development provided through our own Hayley Academy What to expect from our recruitment process: Initial screening Microsoft Teams interview with our Talent Acquisition Advisor Face to face interview either in-person or Microsoft Teams Decision outcome We ll close this role on 2nd August, but may do so earlier if we receive strong interest so don t miss out. A final note Not sure you tick every box? Please don t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us at (url removed)
Jul 30, 2026
Full time
Job Type: Permanent Location: Burton and Lichfield Hours: 40 hours per week Competitive Salary & Benefits At Hayley Dexis we ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the Hayley Way along with industry leading customer service are central to our success. We re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield . About the Onsite Support role: A new role to the team, as our Onsite Support person, you ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team. You ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley s category experts to help drive value and opportunities to tender in new category areas. You ll be hot on your KPI s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential. We are a small team with a desire to drive customer service excellence for our client, you ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area. This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook. Finally, housekeeping and site cleanliness is everyone s responsibility as well as Health, safety and wellbeing. What we re looking for in our Onsite Support person: Excellent sales style drive and commercial acumen. Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial. Experience working in stores management procurement would be ideal, however not essential. Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team. Full driving licence is essential. Customer-focused, driven to provide consistently high levels of service. Basic computer skills, including experience in using Microsoft Office. Able to prioritise workload and work as a part of a team. What you ll get in return: Company vehicle. From 23 days annual leave (plus public/bank holidays) Life assurance cover (x2 salary) Invitation to healthcare schemes Company pension scheme Wellness programmes Uniform and PPE provided Training and development provided through our own Hayley Academy What to expect from our recruitment process: Initial screening Microsoft Teams interview with our Talent Acquisition Advisor Face to face interview either in-person or Microsoft Teams Decision outcome We ll close this role on 2nd August, but may do so earlier if we receive strong interest so don t miss out. A final note Not sure you tick every box? Please don t let that stop you from applying. Need any reasonable adjustments? Just give our talent acquisition team a shout. Any questions on your mind? Please reach out to us at (url removed)
VolkerWessels UK Ltd
ICT Infrastructure Operations Engineer (3rd Line & Automation)
VolkerWessels UK Ltd
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Jul 30, 2026
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Akkodis
Database Engineer - MySQL
Akkodis Prudhoe, Northumberland
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jul 30, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Akkodis
Database Engineer - MySQL
Akkodis
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jul 30, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Akkodis
Database Engineer - MySQL
Akkodis Nelson, Lancashire
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jul 30, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Castle Employment
IT Support Engineer
Castle Employment
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
Jul 30, 2026
Full time
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
VIQU IT
Service Desk Analyst
VIQU IT City, Liverpool
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Jul 30, 2026
Contractor
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Enable Technology
1st Line Service Desk Engineer
Enable Technology Borehamwood, Hertfordshire
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.
Jul 30, 2026
Full time
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.
Reed Technology
IT Engineer
Reed Technology City, Leeds
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
Jul 30, 2026
Full time
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.

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