1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities Act as the first point of contact for all IT support incidents and service requests. Diagnose and resolve first-line technical issues across a range of technologies. Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. Escalate incidents to 2nd and 3rd Line Engineers where appropriate. Provide remote support to end users across multiple client environments. Support user account administration, including onboarding and offboarding activities. Assist with the administration and support of Microsoft 365 environments. Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. Maintain accurate and detailed ticket notes and technical documentation. Contribute to knowledge base articles and process improvements. Deliver a professional and customer-focused support experience at all times. Required Skills and Experience Previous experience in an IT Support, Helpdesk or Service Desk environment. Working knowledge of Microsoft Windows 10 and Windows 11. Experience supporting Microsoft 365 applications and services. Understanding of Active Directory and/or Microsoft Entra ID. Basic networking knowledge, including DNS, DHCP and TCP/IP. Experience supporting hardware, software and peripheral devices. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple tasks effectively. A proactive and professional approach to customer service. Desirable Skills Previous experience working within a Managed Service Provider (MSP). Exposure to Microsoft Intune and endpoint management technologies. Knowledge of Microsoft Azure and cloud-based technologies. Familiarity with cyber security best practices. Experience using PSA and RMM platforms. Qualifications Relevant IT qualification or equivalent industry experience. Microsoft certifications desirable. Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer Salary of £32,000 per annum. Hybrid working arrangement. Access to ongoing training and certification opportunities. Exposure to a broad range of modern Microsoft and security technologies. Opportunity to develop within a growing and technically focused organisation. Supportive team environment with clear career progression pathways.
Aug 11, 2026
Full time
1st Line Support Engineer Location: London (Hybrid) Salary: £32,000 per annum Reporting To: Service Desk Manager / Technical Services Team Lead Start Date: ASAP Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment. The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events. Key Responsibilities Act as the first point of contact for all IT support incidents and service requests. Diagnose and resolve first-line technical issues across a range of technologies. Log, prioritise and manage tickets through to resolution in accordance with agreed service levels. Escalate incidents to 2nd and 3rd Line Engineers where appropriate. Provide remote support to end users across multiple client environments. Support user account administration, including onboarding and offboarding activities. Assist with the administration and support of Microsoft 365 environments. Troubleshoot desktop, laptop, mobile device, printer and connectivity issues. Maintain accurate and detailed ticket notes and technical documentation. Contribute to knowledge base articles and process improvements. Deliver a professional and customer-focused support experience at all times. Required Skills and Experience Previous experience in an IT Support, Helpdesk or Service Desk environment. Working knowledge of Microsoft Windows 10 and Windows 11. Experience supporting Microsoft 365 applications and services. Understanding of Active Directory and/or Microsoft Entra ID. Basic networking knowledge, including DNS, DHCP and TCP/IP. Experience supporting hardware, software and peripheral devices. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to prioritise workload and manage multiple tasks effectively. A proactive and professional approach to customer service. Desirable Skills Previous experience working within a Managed Service Provider (MSP). Exposure to Microsoft Intune and endpoint management technologies. Knowledge of Microsoft Azure and cloud-based technologies. Familiarity with cyber security best practices. Experience using PSA and RMM platforms. Qualifications Relevant IT qualification or equivalent industry experience. Microsoft certifications desirable. Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification. Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period. What's on Offer Salary of £32,000 per annum. Hybrid working arrangement. Access to ongoing training and certification opportunities. Exposure to a broad range of modern Microsoft and security technologies. Opportunity to develop within a growing and technically focused organisation. Supportive team environment with clear career progression pathways.
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 11, 2026
Full time
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory / Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory / Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Application Support Team Lead Up to £52k plus bonus Milton Keynes / Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Aug 11, 2026
Full time
Application Support Team Lead Up to £52k plus bonus Milton Keynes / Hybrid VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals. This role would suit an individual who is very strong technically, with some people leadership experience. Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams. Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience. Experience with Azure or AWS platform. Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the SaaS platform. Writing and troubleshooting complex SQL queries. Debugging across a range of programming languages. Leading critical incident response and post-incident reviews. Managing, coaching and developing 4-5 senior technical staff. Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
We're recruiting for a growing software business delivering enterprise-scale platforms to customers across international markets. With continued investment in technology and engineering, they're looking for a Senior Application Support Engineer to join their team and take ownership of complex application support issues. This is a great opportunity for an experienced support professional who enjoys technical investigation, problem-solving and mentoring others. What you'll be doing Acting as a senior escalation point for complex application issues Investigating, diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What we're looking for 3+ years' experience in Application Support, Software Support or a similar role Strong SQL skills, including writing and troubleshooting complex queries Experience investigating and resolving technical issues in a production environment Knowledge of Jira or similar ticketing systems Experience with Git, Bitbucket or similar version control tools Scripting experience, ideally PowerShell Strong analytical and problem-solving skills Excellent communication skills Nice to have PL/SQL experience Experience supporting enterprise software applications Exposure to Agile environments PL/SQL is preferred but not essential. Candidates with strong SQL experience are encouraged to apply. What's on offer? Hybrid working (3 days per week in Cardiff) Modern technology environment Supportive and collaborative engineering culture Career progression opportunities If you're looking for a role where you can make a real impact, solve complex technical challenges and develop your career within a growing technology business, we'd love to hear from you.
Aug 11, 2026
Full time
We're recruiting for a growing software business delivering enterprise-scale platforms to customers across international markets. With continued investment in technology and engineering, they're looking for a Senior Application Support Engineer to join their team and take ownership of complex application support issues. This is a great opportunity for an experienced support professional who enjoys technical investigation, problem-solving and mentoring others. What you'll be doing Acting as a senior escalation point for complex application issues Investigating, diagnosing and resolving 2nd/3rd line support incidents Carrying out root cause analysis and implementing long-term solutions Working closely with Engineering and Service Delivery teams Writing and maintaining automation scripts Supporting and mentoring junior team members Maintaining technical documentation and knowledge base articles What we're looking for 3+ years' experience in Application Support, Software Support or a similar role Strong SQL skills, including writing and troubleshooting complex queries Experience investigating and resolving technical issues in a production environment Knowledge of Jira or similar ticketing systems Experience with Git, Bitbucket or similar version control tools Scripting experience, ideally PowerShell Strong analytical and problem-solving skills Excellent communication skills Nice to have PL/SQL experience Experience supporting enterprise software applications Exposure to Agile environments PL/SQL is preferred but not essential. Candidates with strong SQL experience are encouraged to apply. What's on offer? Hybrid working (3 days per week in Cardiff) Modern technology environment Supportive and collaborative engineering culture Career progression opportunities If you're looking for a role where you can make a real impact, solve complex technical challenges and develop your career within a growing technology business, we'd love to hear from you.
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
Aug 11, 2026
Full time
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
CBSbutler Holdings Limited trading as CBSbutler
Stevenage, Hertfordshire
2nd Line Storage Engineer Onsite in Stevenage 40,000 - 46,000 per annum Security clearance required Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment? We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres. This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms , while working closely with customers, stakeholders and wider technical teams. The Role You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites . Your day-to-day responsibilities will include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting VMware integration with NetApp . Configuring and troubleshooting storage fabric switches and SAN zoning. Monitoring storage capacity, performance, availability and resilience. Identifying potential risks and implementing appropriate remedial actions. Planning and carrying out storage software and firmware upgrades. Installing and commissioning new storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with experience across: NetApp storage in an enterprise environment. NetApp storage hardware. NAS / SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management / ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity , SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous. If this role is of interest, apply now or email your CV to me at (url removed)
Aug 11, 2026
Full time
2nd Line Storage Engineer Onsite in Stevenage 40,000 - 46,000 per annum Security clearance required Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment? We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres. This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms , while working closely with customers, stakeholders and wider technical teams. The Role You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites . Your day-to-day responsibilities will include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting VMware integration with NetApp . Configuring and troubleshooting storage fabric switches and SAN zoning. Monitoring storage capacity, performance, availability and resilience. Identifying potential risks and implementing appropriate remedial actions. Planning and carrying out storage software and firmware upgrades. Installing and commissioning new storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with experience across: NetApp storage in an enterprise environment. NetApp storage hardware. NAS / SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management / ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity , SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous. If this role is of interest, apply now or email your CV to me at (url removed)
IT Systems & Data Support Tibshelf Office Based £30,000 (dependent on experience) Permanent Our client is a well-established manufacturer and part of a wider international group, with a strong presence across the engineering and industrial sector. They operate a modern ERP and business applications environment supporting operations across multiple sites, and are investing in their systems and data capabilities as the business continues to grow. They're now looking for an IT Systems & Data Support specialist to join the team, playing a central role in the reliability, integrity and continuous improvement of the organisation's business systems, data and wider IT infrastructure. This is a hands on role covering master data governance, application support, hardware and network support, and asset management, working closely with users, third party suppliers and the wider IT function on both day to day operations and longer term technology projects. What you'll be doing Governing supplier, customer and product master data across the core ERP and integrated systems Providing second line application support, troubleshooting issues and liaising with external vendors Supporting software implementations, testing and upgrades, including sandbox and scenario testing Managing user access, asset control and documentation, including training materials and FAQs Supporting end user hardware, network infrastructure and telephony services Contributing to network and application security improvements and producing security bulletins Overseeing on premise servers and flagging risks with clear recommendations What we're looking for Demonstrable experience in an IT, Business Applications or Systems Support role Hands on experience supporting business applications and master data in a corporate environment Proven 1st and 2nd line support experience, including issue escalation Experience training and supporting users both on site and remotely Highly organised with strong attention to detail, particularly around data accuracy and documentation A proactive, continuous improvement mindset Understanding of network fundamentals and network security Desirable but not essential: ITIL Foundation or Change Management exposure, familiarity with Microsoft Azure, M365 and Power Platform, or CompTIA Network+/Security+. INDL
Aug 11, 2026
Full time
IT Systems & Data Support Tibshelf Office Based £30,000 (dependent on experience) Permanent Our client is a well-established manufacturer and part of a wider international group, with a strong presence across the engineering and industrial sector. They operate a modern ERP and business applications environment supporting operations across multiple sites, and are investing in their systems and data capabilities as the business continues to grow. They're now looking for an IT Systems & Data Support specialist to join the team, playing a central role in the reliability, integrity and continuous improvement of the organisation's business systems, data and wider IT infrastructure. This is a hands on role covering master data governance, application support, hardware and network support, and asset management, working closely with users, third party suppliers and the wider IT function on both day to day operations and longer term technology projects. What you'll be doing Governing supplier, customer and product master data across the core ERP and integrated systems Providing second line application support, troubleshooting issues and liaising with external vendors Supporting software implementations, testing and upgrades, including sandbox and scenario testing Managing user access, asset control and documentation, including training materials and FAQs Supporting end user hardware, network infrastructure and telephony services Contributing to network and application security improvements and producing security bulletins Overseeing on premise servers and flagging risks with clear recommendations What we're looking for Demonstrable experience in an IT, Business Applications or Systems Support role Hands on experience supporting business applications and master data in a corporate environment Proven 1st and 2nd line support experience, including issue escalation Experience training and supporting users both on site and remotely Highly organised with strong attention to detail, particularly around data accuracy and documentation A proactive, continuous improvement mindset Understanding of network fundamentals and network security Desirable but not essential: ITIL Foundation or Change Management exposure, familiarity with Microsoft Azure, M365 and Power Platform, or CompTIA Network+/Security+. INDL
IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.
Aug 11, 2026
Full time
IT Support Engineer Skelmersdale Permanent Office Based Looking for a support role where you can genuinely develop your infrastructure skills rather than simply reset passwords? Our client is one of the UK's largest specialist management organisations, operating nationally and investing significantly in technology, digital transformation and business growth. As their internal IT function continues to expand, they're looking for an experienced IT Support Engineer to become a key member of their technology team based at their Skelmersdale headquarters. This is a broad technical position offering exposure across infrastructure, end-user computing, Microsoft technologies, telephony, networking and business systems, alongside involvement in ongoing IT improvement projects. The Role Reporting into the Infrastructure Manager, you'll support users across the organisation whilst helping maintain and improve the company's technology estate. Responsibilities include: Delivering 1st and 2nd Line IT support Supporting Microsoft Windows desktop and server environments Managing Microsoft 365 and Active Directory Monitoring infrastructure, backups and security Supporting Hyper-V and virtual environments Assisting with SQL databases and business systems Administering telephony platforms Working on hardware refreshes and infrastructure projects Maintaining documentation and IT standards Helping drive continuous improvement across the IT function We're looking for someone with experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than simply a support function. You'll gain exposure to a broad technical environment, work closely with experienced IT leadership and contribute towards projects that directly impact the wider business. As the company continues to grow through investment and acquisition, there will be genuine opportunities to develop your career alongside it.
An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.
Aug 11, 2026
Contractor
An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
Aug 11, 2026
Seasonal
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
5x days a week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues. Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations. Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes. Key Skills Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment. Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting. Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support providers. Excellent troubleshooting, problem-solving and customer service skills with the ability to manage multiple priorities in an onsite support role. Strong communication and teamwork skills, with the ability to work independently while collaborating effectively with internal IT teams and external service providers. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
5x days a week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues. Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations. Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes. Key Skills Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment. Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting. Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support providers. Excellent troubleshooting, problem-solving and customer service skills with the ability to manage multiple priorities in an onsite support role. Strong communication and teamwork skills, with the ability to work independently while collaborating effectively with internal IT teams and external service providers. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer (Contract) Outside IR35 Contract: 6 Months Working Pattern: Hybrid 3 days onsite, 2 days remote We're looking for an experienced, hands-on 3rd Line Support Engineer to join a busy infrastructure and support team. This role has been created to provide additional technical support across the 3rd Line function, balancing day-to-day operational support with a range of ongoing infrastructure and business projects. This is an ideal opportunity for a technically strong support engineer who enjoys variety, thrives in a fast-paced environment, and is comfortable troubleshooting across infrastructure, networking, servers, Microsoft 365 and end-user computing environments. The Role You'll become an integral part of the 3rd Line Support and Infrastructure team, providing advanced technical support across BAU operations as well as assisting with project-related technical activities. You'll be responsible for resolving escalated technical issues, providing hands-on infrastructure support, and working alongside internal teams on a variety of initiatives including security, CRM, infrastructure, server migrations and end-user computing. While the role is primarily focused on 3rd Line support rather than project delivery, you'll have the opportunity to contribute your technical expertise to a broad range of infrastructure and business initiatives. The role offers a genuine mix of responsibilities, making it ideal for an engineer who enjoys troubleshooting, getting hands-on with technology and working across a variety of technical disciplines. Key Responsibilities Provide 3rd Line technical and infrastructure support across the business. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support. Support ongoing infrastructure and migration projects from a technical support perspective. Assist with Identity & Access Management (IAM) related activities. Support server and platform migrations, including legacy infrastructure and on-premise file servers. Maintain and support Windows Server environments. Support networking infrastructure, including Fortinet and Cisco Meraki technologies. Provide administration and support for Microsoft 365, including Intune rollouts. Administer and support Okta environments. Support infrastructure, networking and end-user computing (EUC) environments. Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role. Strong Windows Server administration experience. Good knowledge of Hyper-V administration. Experience supporting VMware environments. Networking experience with Fortinet and/or Cisco Meraki. Strong Microsoft 365 administration experience. Intune deployment and support experience. Okta administration experience. Experience supporting infrastructure, networking and EUC environments. Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have: A strong 3rd Line / infrastructure support engineering background. Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments. Experience supporting a broad range of infrastructure technologies rather than specialising in a single area. A proactive and collaborative approach to technical support. The ability to work independently on complex issues while collaborating effectively with wider IT teams. A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Aug 11, 2026
Contractor
3rd Line Support Engineer (Contract) Outside IR35 Contract: 6 Months Working Pattern: Hybrid 3 days onsite, 2 days remote We're looking for an experienced, hands-on 3rd Line Support Engineer to join a busy infrastructure and support team. This role has been created to provide additional technical support across the 3rd Line function, balancing day-to-day operational support with a range of ongoing infrastructure and business projects. This is an ideal opportunity for a technically strong support engineer who enjoys variety, thrives in a fast-paced environment, and is comfortable troubleshooting across infrastructure, networking, servers, Microsoft 365 and end-user computing environments. The Role You'll become an integral part of the 3rd Line Support and Infrastructure team, providing advanced technical support across BAU operations as well as assisting with project-related technical activities. You'll be responsible for resolving escalated technical issues, providing hands-on infrastructure support, and working alongside internal teams on a variety of initiatives including security, CRM, infrastructure, server migrations and end-user computing. While the role is primarily focused on 3rd Line support rather than project delivery, you'll have the opportunity to contribute your technical expertise to a broad range of infrastructure and business initiatives. The role offers a genuine mix of responsibilities, making it ideal for an engineer who enjoys troubleshooting, getting hands-on with technology and working across a variety of technical disciplines. Key Responsibilities Provide 3rd Line technical and infrastructure support across the business. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support. Support ongoing infrastructure and migration projects from a technical support perspective. Assist with Identity & Access Management (IAM) related activities. Support server and platform migrations, including legacy infrastructure and on-premise file servers. Maintain and support Windows Server environments. Support networking infrastructure, including Fortinet and Cisco Meraki technologies. Provide administration and support for Microsoft 365, including Intune rollouts. Administer and support Okta environments. Support infrastructure, networking and end-user computing (EUC) environments. Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role. Strong Windows Server administration experience. Good knowledge of Hyper-V administration. Experience supporting VMware environments. Networking experience with Fortinet and/or Cisco Meraki. Strong Microsoft 365 administration experience. Intune deployment and support experience. Okta administration experience. Experience supporting infrastructure, networking and EUC environments. Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have: A strong 3rd Line / infrastructure support engineering background. Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments. Experience supporting a broad range of infrastructure technologies rather than specialising in a single area. A proactive and collaborative approach to technical support. The ability to work independently on complex issues while collaborating effectively with wider IT teams. A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory/Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory/Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or Firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 10, 2026
Full time
We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft 365, Active Directory/Entra ID and endpoint technologies Install, configure and maintain laptops, desktops, printers and peripheral devices Monitor and respond to alerts generated through support and monitoring platforms Escalate and collaborate with infrastructure, applications and security teams where required Maintain accurate documentation and ticket updates Participate in occasional out-of-hours support when necessary Travel to sites across Scotland and Northern England to provide hands-on support You'll gain exposure to a broad technology stack including: Microsoft 365 Active Directory/Entra ID Meraki Networking Fortinet Security MPLS & Managed Networks Sentinel One Ninja One Arctic Wolf Cloud and infrastructure technologies across the wider group Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have: Previous experience in a 2nd Line Support Engineer position Strong troubleshooting skills across desktop, server and Microsoft technologies Experience supporting Microsoft 365 environments Knowledge of Active Directory and Entra ID Experience with antivirus, VPN and MFA technologies Exposure to remote monitoring and management tools Excellent communication and stakeholder management skills A proactive and self-sufficient approach to problem solving Full UK Driving Licence Desirable Networking experience (LAN/WAN, switching, routing or Firewalls) Telecoms or VoIP support experience Experience supporting multi-site environments Exposure to infrastructure or transformation projects Why Join? Competitive Salary Hybrid and flexible working Overtime paid at 1.5x Mileage paid at 50p per mile Pension scheme 29 days annual leave including Bank Holidays Exposure to major technology transformation initiatives Opportunity to work with UK and Global technology teams Long-term career development within a growing organisation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
2nd Line Storage Engineer Onsite in Stevenage £40,000 - 46,000 per annum Security clearance required Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment? We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres. This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms , while working closely with customers, stakeholders and wider technical teams. The Role You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites . Your day-to-day responsibilities will include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting VMware integration with NetApp . Configuring and troubleshooting storage fabric Switches and SAN zoning. Monitoring storage capacity, performance, availability and resilience. Identifying potential risks and implementing appropriate remedial actions. Planning and carrying out storage software and firmware upgrades. Installing and commissioning new storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with experience across: NetApp storage in an enterprise environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity , SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous. If this role is of interest, apply now or email your CV to me at (see below)
Aug 10, 2026
Full time
2nd Line Storage Engineer Onsite in Stevenage £40,000 - 46,000 per annum Security clearance required Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment? We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres. This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms , while working closely with customers, stakeholders and wider technical teams. The Role You'll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites . Your day-to-day responsibilities will include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting VMware integration with NetApp . Configuring and troubleshooting storage fabric Switches and SAN zoning. Monitoring storage capacity, performance, availability and resilience. Identifying potential risks and implementing appropriate remedial actions. Planning and carrying out storage software and firmware upgrades. Installing and commissioning new storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with experience across: NetApp storage in an enterprise environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity , SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous. If this role is of interest, apply now or email your CV to me at (see below)
Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.
Aug 10, 2026
Full time
Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.
Ernest Gordon Recruitment Limited
Camberley, Surrey
1st Line IT Support Engineer Yateley, Camberley 30,000 - 35,000 + Progression + Company Benefits + Training Are you a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? Do you want to join a tight-knit company, leading in IT Managed Services in the UK who have been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 1nd line IT helpdesk support. You will be working via phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2nd line support. This role would suit is a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? The role Responding to IT support requests through the internal system Address and troubleshoot issues, raising requests through to 2nd line support Provide remote support to customers and resolve issues Monday - Friday The Person IT support experience or a background working 1st line support Background in IT Commutable to Yateley, Camberley Reference: BBBH26497 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Aug 09, 2026
Full time
1st Line IT Support Engineer Yateley, Camberley 30,000 - 35,000 + Progression + Company Benefits + Training Are you a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? Do you want to join a tight-knit company, leading in IT Managed Services in the UK who have been operating in the industry for over 30 years. They are known for their excellent service including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. On offer is the chance to work with expert colleagues on 1nd line IT helpdesk support. You will be working via phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2nd line support. This role would suit is a trainee 1st Line IT Support Engineer, IT Helpdesk or similar who wants to join a leading IT Managed Services Provider offering solutions throughout the UK? The role Responding to IT support requests through the internal system Address and troubleshoot issues, raising requests through to 2nd line support Provide remote support to customers and resolve issues Monday - Friday The Person IT support experience or a background working 1st line support Background in IT Commutable to Yateley, Camberley Reference: BBBH26497 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through step-by-step fixes where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience in a 1st Line / Service Desk role (MSP preferred) Strong customer service and communication skills Basic knowledge of: Windows 10/11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) Exposure to cloud platforms (Azure / M365) Industry certifications (CompTIA, Microsoft) Please make sure that your location and phone number are included in your application.
Aug 08, 2026
Full time
Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through step-by-step fixes where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience in a 1st Line / Service Desk role (MSP preferred) Strong customer service and communication skills Basic knowledge of: Windows 10/11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) Exposure to cloud platforms (Azure / M365) Industry certifications (CompTIA, Microsoft) Please make sure that your location and phone number are included in your application.
Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3 9 Months Rate: £160 £180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract , providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues to 2nd and 3rd line support teams Maintain accurate ticket updates and technical documentation Deliver excellent customer service while meeting agreed service levels What We're Looking For: Previous experience in a Service Desk or IT Support role Good knowledge of Windows 10/11 and Microsoft 365 Experience administering Active Directory user accounts Understanding of networking fundamentals including DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work effectively in a fast-paced support environment Why Join? £160 £180 per day (Inside IR35) Initial 3 9 month contract with immediate start Opportunity to support a large and respected public sector organisation Varied workload within a modern Microsoft environment Collaborative and supportive IT team Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.
Aug 08, 2026
Contractor
Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3 9 Months Rate: £160 £180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract , providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues to 2nd and 3rd line support teams Maintain accurate ticket updates and technical documentation Deliver excellent customer service while meeting agreed service levels What We're Looking For: Previous experience in a Service Desk or IT Support role Good knowledge of Windows 10/11 and Microsoft 365 Experience administering Active Directory user accounts Understanding of networking fundamentals including DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work effectively in a fast-paced support environment Why Join? £160 £180 per day (Inside IR35) Initial 3 9 month contract with immediate start Opportunity to support a large and respected public sector organisation Varied workload within a modern Microsoft environment Collaborative and supportive IT team Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Embedded Systems Engineer - AI Innovation Cwmbran, South Wales On Site - occasional opportunity for home working Skills: Artificial Intelligence, Machine Learning, Real-Time, Embedded development, Custom Models, Sensor Fusion, Automation, Edge AI, RTOS, Deep learning, LLM, ANN, C++, Electronics, Mechatronics, Robotics Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Engineering Innovation team as an Embedded Systems Engineer at our Cwmbran, South Wales site. Your Role As a key member of our Research & Technology team at Safran Seats, you'll use cutting-edge artificial intelligence to improve our products and processes - particularly by elevating passenger experience with intelligent edge-based systems in aircraft cabins. You'll collaborate with experts, partners, and innovators, using your hands-on technical skills to bring AI concepts from idea to real-world demonstration, all while helping build AI capabilities among colleagues. Key Responsibilities: Build deep technical and regulatory understanding of our cabin/seat electronic and data systems. Develop and test edge-AI solutions that enhance passenger experience and advance internal R&T workflows. Lead proof-of-concept trials and demonstrate the value of AI for real Safran products. Drive projects through our Technology Readiness Level process, ensuring compliance and maturity. Share AI knowledge across teams; be an in-house AI ambassador! Manage external collaborations with universities and technology partners. Maintain up-to-date project plans, budgets, and technical records. Represent Safran at industry conferences and technology events. What You'll Bring Degree (or equivalent experience) in Engineering, Computer Science, Data Science, Electronics, or similar (Essential) Proven experience designing, training, and deploying AI/ML models (deep learning/classical ML) on real-world problems (Essential) Hands-on skills integrating and deploying AI solutions on edge or resource-constrained platforms (MCUs, MPUs, GPUs, SoCs) (Essential) Programming proficiency: Python, C/C++, TensorFlow/PyTorch; version control (e.g., Git) (Essential) Innovative, practical, and communicative - comfortable explaining AI concepts and collaborating with a wide range of stakeholders (Essential) Proven experience in custom model generation with model optimisation to achieve performance targets within system constraints. (Essential) Embedded system development using RTOS, with experience in debugging and troubleshooting target hardware. (Desirable) Postgraduate qualification or formal training in AI/ML, data science, human-computer interaction or related specialism. (Desirable) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Aug 08, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Embedded Systems Engineer - AI Innovation Cwmbran, South Wales On Site - occasional opportunity for home working Skills: Artificial Intelligence, Machine Learning, Real-Time, Embedded development, Custom Models, Sensor Fusion, Automation, Edge AI, RTOS, Deep learning, LLM, ANN, C++, Electronics, Mechatronics, Robotics Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Engineering Innovation team as an Embedded Systems Engineer at our Cwmbran, South Wales site. Your Role As a key member of our Research & Technology team at Safran Seats, you'll use cutting-edge artificial intelligence to improve our products and processes - particularly by elevating passenger experience with intelligent edge-based systems in aircraft cabins. You'll collaborate with experts, partners, and innovators, using your hands-on technical skills to bring AI concepts from idea to real-world demonstration, all while helping build AI capabilities among colleagues. Key Responsibilities: Build deep technical and regulatory understanding of our cabin/seat electronic and data systems. Develop and test edge-AI solutions that enhance passenger experience and advance internal R&T workflows. Lead proof-of-concept trials and demonstrate the value of AI for real Safran products. Drive projects through our Technology Readiness Level process, ensuring compliance and maturity. Share AI knowledge across teams; be an in-house AI ambassador! Manage external collaborations with universities and technology partners. Maintain up-to-date project plans, budgets, and technical records. Represent Safran at industry conferences and technology events. What You'll Bring Degree (or equivalent experience) in Engineering, Computer Science, Data Science, Electronics, or similar (Essential) Proven experience designing, training, and deploying AI/ML models (deep learning/classical ML) on real-world problems (Essential) Hands-on skills integrating and deploying AI solutions on edge or resource-constrained platforms (MCUs, MPUs, GPUs, SoCs) (Essential) Programming proficiency: Python, C/C++, TensorFlow/PyTorch; version control (e.g., Git) (Essential) Innovative, practical, and communicative - comfortable explaining AI concepts and collaborating with a wide range of stakeholders (Essential) Proven experience in custom model generation with model optimisation to achieve performance targets within system constraints. (Essential) Embedded system development using RTOS, with experience in debugging and troubleshooting target hardware. (Desirable) Postgraduate qualification or formal training in AI/ML, data science, human-computer interaction or related specialism. (Desirable) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
