Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 6-8 weeks DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jul 31, 2026
Seasonal
Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 6-8 weeks DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 31, 2026
Seasonal
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Data Control Manager Location: Remote Salary: From £35,000 per annum Vacancy Type: Permanent, Full Time Join Forward and help drive high-quality data, reporting and service improvement Forward is looking for an experienced and motivated Data Control Manager to lead the data administration function for our Commissioned Rehabilitative Services (CRS) contracts, supporting people on probation. The successful candidate may also be required to provide support across other service areas as business needs require. As a Data Control Manager, you will play a pivotal role in ensuring the quality, accuracy and timely reporting of contract data to commissioners and national organisations. Working closely with Forward's Programmes, Interventions and Evidence team, you will oversee data management processes, support administration teams and lead continuous improvements in systems and procedures. About the Role Forward's team of Data Control Managers are responsible for managing data administration across our contracts while ensuring that accurate, timely and meaningful information is reported to key stakeholders, including contract commissioners and national bodies such as the Office for Health Improvement and Disparities (OHID). You will oversee the collection, validation and reporting of client data, including demographics, interventions accessed and outcomes achieved. You will also provide leadership and support to administration teams across your service area, ensuring high standards of performance and compliance. In addition, you will be responsible for implementing new administrative systems and procedures, improving data quality and leading a team of Administration Officers, Senior Administration Officers and Data Administrators through recruitment, supervision, performance management and ongoing development. Key Responsibilities Lead and manage the data administration function across assigned contracts. Ensure accurate, timely and high-quality reporting to commissioners and national bodies. Produce statistical reports and performance data to support contract delivery. Maintain and develop large databases, ensuring data integrity and compliance. Support administration teams to meet reporting deadlines and maintain high-quality records. Essential Knowledge, Skills and Experience We are looking for someone who has: Intermediate to advanced certification in Microsoft Office applications or demonstrable equivalent experience. Experience and confidence using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, or equivalent systems. A minimum of three years' experience providing administrative support within a large team in a fast-paced environment. Significant experience working with large datasets, preferably within a healthcare or related setting. Experience managing employees, including recruitment, supervision, performance management and training. Experience collating statistical information accurately, producing reports and maintaining excellent attention to detail. Experience developing, implementing or maintaining large databases and associated administrative processes. Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels. The ability to work independently, prioritise competing demands and meet deadlines. Essential Qualifications Level 5 Management qualification or a willingness to work towards achieving one. Why Join Forward? This is an excellent opportunity to join a forward-thinking organisation where data plays a critical role in improving services and delivering positive outcomes. You will have the opportunity to lead a skilled team, influence service development and contribute to the delivery of high-quality rehabilitation and healthcare services through robust data management and reporting. If you are an organised, analytical and experienced data professional with strong leadership skills and a passion for continuous improvement, we would love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
Jul 31, 2026
Full time
Data Control Manager Location: Remote Salary: From £35,000 per annum Vacancy Type: Permanent, Full Time Join Forward and help drive high-quality data, reporting and service improvement Forward is looking for an experienced and motivated Data Control Manager to lead the data administration function for our Commissioned Rehabilitative Services (CRS) contracts, supporting people on probation. The successful candidate may also be required to provide support across other service areas as business needs require. As a Data Control Manager, you will play a pivotal role in ensuring the quality, accuracy and timely reporting of contract data to commissioners and national organisations. Working closely with Forward's Programmes, Interventions and Evidence team, you will oversee data management processes, support administration teams and lead continuous improvements in systems and procedures. About the Role Forward's team of Data Control Managers are responsible for managing data administration across our contracts while ensuring that accurate, timely and meaningful information is reported to key stakeholders, including contract commissioners and national bodies such as the Office for Health Improvement and Disparities (OHID). You will oversee the collection, validation and reporting of client data, including demographics, interventions accessed and outcomes achieved. You will also provide leadership and support to administration teams across your service area, ensuring high standards of performance and compliance. In addition, you will be responsible for implementing new administrative systems and procedures, improving data quality and leading a team of Administration Officers, Senior Administration Officers and Data Administrators through recruitment, supervision, performance management and ongoing development. Key Responsibilities Lead and manage the data administration function across assigned contracts. Ensure accurate, timely and high-quality reporting to commissioners and national bodies. Produce statistical reports and performance data to support contract delivery. Maintain and develop large databases, ensuring data integrity and compliance. Support administration teams to meet reporting deadlines and maintain high-quality records. Essential Knowledge, Skills and Experience We are looking for someone who has: Intermediate to advanced certification in Microsoft Office applications or demonstrable equivalent experience. Experience and confidence using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, or equivalent systems. A minimum of three years' experience providing administrative support within a large team in a fast-paced environment. Significant experience working with large datasets, preferably within a healthcare or related setting. Experience managing employees, including recruitment, supervision, performance management and training. Experience collating statistical information accurately, producing reports and maintaining excellent attention to detail. Experience developing, implementing or maintaining large databases and associated administrative processes. Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels. The ability to work independently, prioritise competing demands and meet deadlines. Essential Qualifications Level 5 Management qualification or a willingness to work towards achieving one. Why Join Forward? This is an excellent opportunity to join a forward-thinking organisation where data plays a critical role in improving services and delivering positive outcomes. You will have the opportunity to lead a skilled team, influence service development and contribute to the delivery of high-quality rehabilitation and healthcare services through robust data management and reporting. If you are an organised, analytical and experienced data professional with strong leadership skills and a passion for continuous improvement, we would love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
Title: Social Worker - Family First Division: Children's Services Grade: L7 - M1 PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need. 2. Statutory Duties Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court. 3. Planning & Intervention Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families. 4. Direct Work Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning. 5. Recording & Compliance Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards. 6. Court & Reporting Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures. 7. CPD & Development Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only , investing over 45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: Multi-disciplinary Family Help services Specialist child protection response Greater use of family networks and family group decision making Strengthened multi-agency leadership Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jul 31, 2026
Seasonal
Title: Social Worker - Family First Division: Children's Services Grade: L7 - M1 PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need. 2. Statutory Duties Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court. 3. Planning & Intervention Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families. 4. Direct Work Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning. 5. Recording & Compliance Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards. 6. Court & Reporting Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures. 7. CPD & Development Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only , investing over 45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: Multi-disciplinary Family Help services Specialist child protection response Greater use of family networks and family group decision making Strengthened multi-agency leadership Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Case Officer to join our clients team in Mancehster. Based primarily at the Town Hall Extension in Manchester, the successful candidates will work across Manchester, engaging directly with residents, businesses and partner organisations to prevent and address anti-social behaviour. The Role: You will spend time out in the community, working closely with key partners, including Greater Manchester Police, undertaking street-based engagement, supporting victims and taking appropriate enforcement action where necessary. Our client adopts a trauma-informed approach, combining prevention, early intervention and enforcement to tackle anti-social behaviour. The focus is on identifying support for individuals where appropriate, while taking robust action to prevent further offending. In addition to community safety work, you will manage neighbour nuisance cases, confidently using both informal and formal powers to resolve issues and improve the quality of life for residents. DUTIES AND RESPONSIBILITIES INCLUDE: Investigate and manage anti-social behaviour and neighbour nuisance cases. Engage with residents, businesses, victims, witnesses and perpetrators. Work collaboratively with Greater Manchester Police and other partner agencies. Undertake street-based patrols, engagement and enforcement activities. Issue verbal and written warnings where appropriate. Prepare evidence and case files for potential court proceedings. Make sound, evidence-based enforcement decisions and confidently explain those decisions when challenged. Support vulnerable individuals using a trauma-informed approach while helping to reduce repeat offending. ESSENTIAL REQUIREMENTS INCLUDE: Awareness and understanding of key ASB legislation and its practical application. Confidence and assertiveness to challenge and instruct solicitors. Resilience and confidence when dealing with challenging situations. Strong decision-making skills and the ability to use enforcement powers appropriately. Ideally a car driver (as you will be required to cover a large geographical patch). Enhanced DBS check. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jul 31, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Case Officer to join our clients team in Mancehster. Based primarily at the Town Hall Extension in Manchester, the successful candidates will work across Manchester, engaging directly with residents, businesses and partner organisations to prevent and address anti-social behaviour. The Role: You will spend time out in the community, working closely with key partners, including Greater Manchester Police, undertaking street-based engagement, supporting victims and taking appropriate enforcement action where necessary. Our client adopts a trauma-informed approach, combining prevention, early intervention and enforcement to tackle anti-social behaviour. The focus is on identifying support for individuals where appropriate, while taking robust action to prevent further offending. In addition to community safety work, you will manage neighbour nuisance cases, confidently using both informal and formal powers to resolve issues and improve the quality of life for residents. DUTIES AND RESPONSIBILITIES INCLUDE: Investigate and manage anti-social behaviour and neighbour nuisance cases. Engage with residents, businesses, victims, witnesses and perpetrators. Work collaboratively with Greater Manchester Police and other partner agencies. Undertake street-based patrols, engagement and enforcement activities. Issue verbal and written warnings where appropriate. Prepare evidence and case files for potential court proceedings. Make sound, evidence-based enforcement decisions and confidently explain those decisions when challenged. Support vulnerable individuals using a trauma-informed approach while helping to reduce repeat offending. ESSENTIAL REQUIREMENTS INCLUDE: Awareness and understanding of key ASB legislation and its practical application. Confidence and assertiveness to challenge and instruct solicitors. Resilience and confidence when dealing with challenging situations. Strong decision-making skills and the ability to use enforcement powers appropriately. Ideally a car driver (as you will be required to cover a large geographical patch). Enhanced DBS check. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Our client Manchester city council is looking for a Children's Social Worker to join their Complex Safeguarding team. About the Candidate: We are looking for individuals with a passion for working with adolescents, who have excellent communication skills and a sound understanding of social work and exploitation and who can be creative and innovative in their work. We are looking for workers with a passion for creative direct work approaches, tenacity, and trauma informed ways of working. We would welcome applications from the global majority and specifically males as we are under represented in the area. Experience of working directly with communities is desirable. Responsibilities You will support the locality social work teams in accessing, supporting, and disrupting exploitative abuse and supporting children and their families with recovery from this harm You will consult with partner agencies about individual children presenting with indicators of exploitative abuse and / or Serious Violence worries, you will log the consultations, analysis and recommendations on the Liquid Logic system, ensuring a Complex Safeguarding footprint, to support future & current planning. You will expedite safeguarding concerns into existing pathways to access the right support for the child and family. You will be required to attend Strategy Meetings and planning meetings and complete concise reports to share with the school and Children's Services whilst offering your analysis and advice as a Social Worker relating to the next step. You will support Police with operations that aim to tackle and disrupt exploitation, including outreach work in Manchester City Centre. You will directly work with children at risk of and those experiencing exploitative abuse and / or those affected by Serious Violence. You will be creative in your planning and utilise a variety of resources to enhance your engagement with the child. You will be passionate about trauma informed and relationship-based practice, and you will champion positive language across your professional networks to ensure that the child is advocated for in an appropriate way. You will develop and sustain strong working relationships with partners across the city, inclusive of the voluntary sector. You will be flexible and tenacious in your practice demonstrating creativity in your work doing 'whatever it takes', whilst developing positive relationships based on trust with vulnerable children. You will be based within the Complex Safeguarding Multiagency Hub, with GMP Police Officers, NHS Specialist Nurse, Early Help, MFH Team and the Children's Society to deliver the best possible response to those experiencing exploitation and / or serious violence. A key part of the role is to work with colleagues in social work teams across the city to support and advise on exploitation issues. You will champion the Trusted Relationship Model and utilise the Clinical Psychologist sessions that support professional networks to unpick the trauma the child has suffered to understand the child's presentation and how best to engage them. You will be expected to undertake assessments of risk and implement robust safety planning and deliver bespoke interventions with the child to achieve multiagency disruption of abuse and reduction of harm. Essential requirements for the role: Social Work Qualification and registered with Social Work England Driving Licence and access to a car Previous Social Work experience and completion of ASYE Experience of completing assessments, detailed plans, and producing and delivering training/Supervision to a wide range of professionals Working in a multi-agency setting and developing positive and meaningful relationships with colleagues within Education, health, Police and wider organisations supporting children Good IT skills and ability to use Microsoft systems and navigate recording systems. Undertake effective direct work with children and families and ability to build trusted relationships with teenagers Understand factors that impact children including abuse, neglect, and extra-familial Harm Deliver performance management and service improvement. Understand the law and the family justice system undertaking ongoing research Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Jul 31, 2026
Seasonal
Our client Manchester city council is looking for a Children's Social Worker to join their Complex Safeguarding team. About the Candidate: We are looking for individuals with a passion for working with adolescents, who have excellent communication skills and a sound understanding of social work and exploitation and who can be creative and innovative in their work. We are looking for workers with a passion for creative direct work approaches, tenacity, and trauma informed ways of working. We would welcome applications from the global majority and specifically males as we are under represented in the area. Experience of working directly with communities is desirable. Responsibilities You will support the locality social work teams in accessing, supporting, and disrupting exploitative abuse and supporting children and their families with recovery from this harm You will consult with partner agencies about individual children presenting with indicators of exploitative abuse and / or Serious Violence worries, you will log the consultations, analysis and recommendations on the Liquid Logic system, ensuring a Complex Safeguarding footprint, to support future & current planning. You will expedite safeguarding concerns into existing pathways to access the right support for the child and family. You will be required to attend Strategy Meetings and planning meetings and complete concise reports to share with the school and Children's Services whilst offering your analysis and advice as a Social Worker relating to the next step. You will support Police with operations that aim to tackle and disrupt exploitation, including outreach work in Manchester City Centre. You will directly work with children at risk of and those experiencing exploitative abuse and / or those affected by Serious Violence. You will be creative in your planning and utilise a variety of resources to enhance your engagement with the child. You will be passionate about trauma informed and relationship-based practice, and you will champion positive language across your professional networks to ensure that the child is advocated for in an appropriate way. You will develop and sustain strong working relationships with partners across the city, inclusive of the voluntary sector. You will be flexible and tenacious in your practice demonstrating creativity in your work doing 'whatever it takes', whilst developing positive relationships based on trust with vulnerable children. You will be based within the Complex Safeguarding Multiagency Hub, with GMP Police Officers, NHS Specialist Nurse, Early Help, MFH Team and the Children's Society to deliver the best possible response to those experiencing exploitation and / or serious violence. A key part of the role is to work with colleagues in social work teams across the city to support and advise on exploitation issues. You will champion the Trusted Relationship Model and utilise the Clinical Psychologist sessions that support professional networks to unpick the trauma the child has suffered to understand the child's presentation and how best to engage them. You will be expected to undertake assessments of risk and implement robust safety planning and deliver bespoke interventions with the child to achieve multiagency disruption of abuse and reduction of harm. Essential requirements for the role: Social Work Qualification and registered with Social Work England Driving Licence and access to a car Previous Social Work experience and completion of ASYE Experience of completing assessments, detailed plans, and producing and delivering training/Supervision to a wide range of professionals Working in a multi-agency setting and developing positive and meaningful relationships with colleagues within Education, health, Police and wider organisations supporting children Good IT skills and ability to use Microsoft systems and navigate recording systems. Undertake effective direct work with children and families and ability to build trusted relationships with teenagers Understand factors that impact children including abuse, neglect, and extra-familial Harm Deliver performance management and service improvement. Understand the law and the family justice system undertaking ongoing research Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Tradewind are working with a school based in the South-East area of Birmingham whoare looking for a caring, resilient and enthusiastic Family Support Worker or Pastoral Officer to join our team from September 2026. This is a rewarding role for someone who is passionate about supporting young people and helping them overcome barriers to learning. Working as part of our Inclusion team, you will support students who may be struggling with behaviour, attendance, emotional wellbeing or engagement in school. You will build positive relationships with students and their families, work closely with teachers and external agencies, and help develop strategies that enable every child to succeed. Key Responsibilities Provide one-to-one and small group support for students with behavioural, emotional or social needs. Build positive relationships with students who may be disengaged from learning or at risk of exclusion. Work closely with parents and carers to strengthen home-school partnerships. Carry out home visits where appropriate and support families in accessing relevant services. Develop and implement targeted intervention plans to improve behaviour, attendance and engagement. Liaise with external agencies including social care, Early Help, CAMHS and other support services. Support students during challenging situations, helping them develop emotional regulation and positive coping strategies. The Successful Candidate Will Have: Experience of working with children, young people and families in a school, youth work, social care or similar setting. Excellent communication and relationship-building skills. The ability to remain calm, patient and resilient when working with students presenting challenging behaviour. A good understanding of safeguarding, child protection and confidentiality. Knowledge of behaviour management and restorative approaches would be an advantage. The ability to work independently while also contributing positively to a wider team. If you are interested or would like more information, please click 'APPLY' and attach your CV.
Jul 31, 2026
Contractor
Tradewind are working with a school based in the South-East area of Birmingham whoare looking for a caring, resilient and enthusiastic Family Support Worker or Pastoral Officer to join our team from September 2026. This is a rewarding role for someone who is passionate about supporting young people and helping them overcome barriers to learning. Working as part of our Inclusion team, you will support students who may be struggling with behaviour, attendance, emotional wellbeing or engagement in school. You will build positive relationships with students and their families, work closely with teachers and external agencies, and help develop strategies that enable every child to succeed. Key Responsibilities Provide one-to-one and small group support for students with behavioural, emotional or social needs. Build positive relationships with students who may be disengaged from learning or at risk of exclusion. Work closely with parents and carers to strengthen home-school partnerships. Carry out home visits where appropriate and support families in accessing relevant services. Develop and implement targeted intervention plans to improve behaviour, attendance and engagement. Liaise with external agencies including social care, Early Help, CAMHS and other support services. Support students during challenging situations, helping them develop emotional regulation and positive coping strategies. The Successful Candidate Will Have: Experience of working with children, young people and families in a school, youth work, social care or similar setting. Excellent communication and relationship-building skills. The ability to remain calm, patient and resilient when working with students presenting challenging behaviour. A good understanding of safeguarding, child protection and confidentiality. Knowledge of behaviour management and restorative approaches would be an advantage. The ability to work independently while also contributing positively to a wider team. If you are interested or would like more information, please click 'APPLY' and attach your CV.
Description: Connect2Kent recruit exclusively for Kent County Council. We recruit for a range of Social Work position's both Locum and Permanent. Kent County Council are Ofsted rated as 'Outstanding'. We are currently recruiting for a Youth Justice Practitioner Covering Gravesend and Surrounding areas. Previous experience is required working in Youth Justice. Purpose of the Job: As a member of a multi agency service, undertake assessment of and direct work with young people and their families so as to reduce the risk of them re-offending in accordance with the agreed intervention plans and in the context of managing their risk of harm to others and vulnerability issues. Main duties and responsibilities: Hold cases at either standard, enhanced or intensive Scaled Approach level in accordance with the Youth Justice Board Case Management Guidance document. This will include significant inter-agency liaison, multi-agency work, for young people and their families using an adolescent risk and whole family model of intervention Work with young people and their families or carers in a way which is collaborative, motivating and child-centred to address the factors related to the young persons desisting fromoffending, the risk they pose to others or their welfare needs. Represent the service in Court and perform all the tasks expected of a Court Officer. This includes preparing paperwork for the Youth Court, attending as the Youth Offending Service representative and present reports on behalf of colleagues, ensuring that processes and decisions are accurately recorded in accordance with departmental and legislative requirements. This will involve being attentive to the needs of young people and their families at all stages of the Court process. Develop individually tailored programmes of interventions for and supervise young people on Youth Justice orders ensuring that Restorative Justice principles are embedded throughout. This will include significant face to face work with young people and their families, and the coordination of work alongside other agencies. Assess young people using a wide variety of tools for both risk and protective factors in order to facilitate and inform all aspects of case management. Write reports for Court that incorporate all relevant information and assessments, including information from partner agencies, and that address all possible sentencing options and act as a Referral Order Panel Advisor. Undertake safeguarding work in partnership with other agencies where required and ensure that the risk of harm to others is always effectively managed. Understand issues relating to diversity. Respect and promote diversity and equality in accordance with service policies and procedures. Monitor and record client's progress against the agreed established intervention plan. Ensure that the client's and their parents or carers' views are sought to inform the continuous improvement of the service they receive and that offered to others. Use the service's case management recording system to record all progress and have knowledge and understanding of different KCC databases and case management systems, so that these are used to inform any assessments made or work done. Co-deliver groupwork in partnership with EHPS colleagues in the county assisting in the organisation and resourcing of a weekly groupwork programme across sites delivering a service on 6 days per week. Lead within the team on young people's participation and ensure that this informs the work of the team and act as Duty Officer as part of the team's rota system and be prepared to work evenings, weekends and Bank Holidays as required. The postholder will be expected to work flexibly including evening, weekends and during school holiday periods; this will be co-ordinated by Early Help and Preventative Services Management as required. Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jul 31, 2026
Contractor
Description: Connect2Kent recruit exclusively for Kent County Council. We recruit for a range of Social Work position's both Locum and Permanent. Kent County Council are Ofsted rated as 'Outstanding'. We are currently recruiting for a Youth Justice Practitioner Covering Gravesend and Surrounding areas. Previous experience is required working in Youth Justice. Purpose of the Job: As a member of a multi agency service, undertake assessment of and direct work with young people and their families so as to reduce the risk of them re-offending in accordance with the agreed intervention plans and in the context of managing their risk of harm to others and vulnerability issues. Main duties and responsibilities: Hold cases at either standard, enhanced or intensive Scaled Approach level in accordance with the Youth Justice Board Case Management Guidance document. This will include significant inter-agency liaison, multi-agency work, for young people and their families using an adolescent risk and whole family model of intervention Work with young people and their families or carers in a way which is collaborative, motivating and child-centred to address the factors related to the young persons desisting fromoffending, the risk they pose to others or their welfare needs. Represent the service in Court and perform all the tasks expected of a Court Officer. This includes preparing paperwork for the Youth Court, attending as the Youth Offending Service representative and present reports on behalf of colleagues, ensuring that processes and decisions are accurately recorded in accordance with departmental and legislative requirements. This will involve being attentive to the needs of young people and their families at all stages of the Court process. Develop individually tailored programmes of interventions for and supervise young people on Youth Justice orders ensuring that Restorative Justice principles are embedded throughout. This will include significant face to face work with young people and their families, and the coordination of work alongside other agencies. Assess young people using a wide variety of tools for both risk and protective factors in order to facilitate and inform all aspects of case management. Write reports for Court that incorporate all relevant information and assessments, including information from partner agencies, and that address all possible sentencing options and act as a Referral Order Panel Advisor. Undertake safeguarding work in partnership with other agencies where required and ensure that the risk of harm to others is always effectively managed. Understand issues relating to diversity. Respect and promote diversity and equality in accordance with service policies and procedures. Monitor and record client's progress against the agreed established intervention plan. Ensure that the client's and their parents or carers' views are sought to inform the continuous improvement of the service they receive and that offered to others. Use the service's case management recording system to record all progress and have knowledge and understanding of different KCC databases and case management systems, so that these are used to inform any assessments made or work done. Co-deliver groupwork in partnership with EHPS colleagues in the county assisting in the organisation and resourcing of a weekly groupwork programme across sites delivering a service on 6 days per week. Lead within the team on young people's participation and ensure that this informs the work of the team and act as Duty Officer as part of the team's rota system and be prepared to work evenings, weekends and Bank Holidays as required. The postholder will be expected to work flexibly including evening, weekends and during school holiday periods; this will be co-ordinated by Early Help and Preventative Services Management as required. Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton are excited to recruit an Environmental Health Officer on behalf of Luton Borough Council. Main purpose of position: To effectively implement and deliver complex reactive and planned workload in relation to food hygiene, food standards and health and safety enforcement service areas. Provide professional support and advice, in line with appropriate competencies, to local stakeholders and other council services. Supervise and coach less experienced team members. To deputise for the team manager and service manager as directed. You will be responsible to: Undertake planned interventions of higher risk commercial premises and identify contraventions of appropriate legislation, codes of practice, statutory guidance, policies and procedures. Determine and implement enforcement action in accordance with council policy to achieve compliance, whilst maintaining accurate and timely records of activity on the council's computer database. Prepare statements of evidence and other information for the compilation of reports for legal proceedings and attend courts and tribunals to give evidence on behalf of the council . Provide professional technical advice to, and deal with, complex complaints and enquiries from consumers and businesses, identifying potential offences and securing compliance in accordance with the Council's statutory duties. Investigate complex and high-profile notifications from national regulators/bodies in accordance with statutory duties and ensure actions are taken in line with agreed policies. Carry out food, water and environmental sampling and analysis, as may be required in accordance with sampling programmes. Act as a consultee for planning applications, licensing and safety advisory group applications relating to health and safety and food safety. Devise, develop and undertake complex activities and projects aimed at raising standards in businesses, including provision of accredited training courses, interventions based on evidence, better regulation initiatives, working with other services to assist businesses. Skills and Experience: In-depth experience of securing or improving compliance with health and safety or food safety and standards (composition and labelling) legislation Able to communicate, advise and persuade service users and businesses clearly and authoritatively Able to undertake detailed, complex investigations, identifying service improvements evaluating and interpreting legislation, statutory codes and data relating to the activity of the team, monitoring impact of projects and applying outcomes Able to write concise and accurate reports and documents and deliver presentations Able to manage and prioritise own work to meet targets and deadlines In-depth current knowledge of environmental health legislation, topical issues and priorities and strategies to secure compliance NEBOSH Diploma or equivalent qualification to at least level 4 EHRB registration as an Environmental Health Officer Higher Certificate in Food Premises Inspection or Higher Certificate in Food Control Able to travel to sites throughout the Borough for inspections and investigations on a daily basis, including transport of equipment Able to transport equipment to and from site visits (daily) About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jul 31, 2026
Contractor
Connect2Luton are excited to recruit an Environmental Health Officer on behalf of Luton Borough Council. Main purpose of position: To effectively implement and deliver complex reactive and planned workload in relation to food hygiene, food standards and health and safety enforcement service areas. Provide professional support and advice, in line with appropriate competencies, to local stakeholders and other council services. Supervise and coach less experienced team members. To deputise for the team manager and service manager as directed. You will be responsible to: Undertake planned interventions of higher risk commercial premises and identify contraventions of appropriate legislation, codes of practice, statutory guidance, policies and procedures. Determine and implement enforcement action in accordance with council policy to achieve compliance, whilst maintaining accurate and timely records of activity on the council's computer database. Prepare statements of evidence and other information for the compilation of reports for legal proceedings and attend courts and tribunals to give evidence on behalf of the council . Provide professional technical advice to, and deal with, complex complaints and enquiries from consumers and businesses, identifying potential offences and securing compliance in accordance with the Council's statutory duties. Investigate complex and high-profile notifications from national regulators/bodies in accordance with statutory duties and ensure actions are taken in line with agreed policies. Carry out food, water and environmental sampling and analysis, as may be required in accordance with sampling programmes. Act as a consultee for planning applications, licensing and safety advisory group applications relating to health and safety and food safety. Devise, develop and undertake complex activities and projects aimed at raising standards in businesses, including provision of accredited training courses, interventions based on evidence, better regulation initiatives, working with other services to assist businesses. Skills and Experience: In-depth experience of securing or improving compliance with health and safety or food safety and standards (composition and labelling) legislation Able to communicate, advise and persuade service users and businesses clearly and authoritatively Able to undertake detailed, complex investigations, identifying service improvements evaluating and interpreting legislation, statutory codes and data relating to the activity of the team, monitoring impact of projects and applying outcomes Able to write concise and accurate reports and documents and deliver presentations Able to manage and prioritise own work to meet targets and deadlines In-depth current knowledge of environmental health legislation, topical issues and priorities and strategies to secure compliance NEBOSH Diploma or equivalent qualification to at least level 4 EHRB registration as an Environmental Health Officer Higher Certificate in Food Premises Inspection or Higher Certificate in Food Control Able to travel to sites throughout the Borough for inspections and investigations on a daily basis, including transport of equipment Able to transport equipment to and from site visits (daily) About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
The SEMH Outreach Service is led by the Behaviour and Inclusion Consultant. The team is being developed to include two primary SEMH Outreach Advisors and two secondary SEMH Outreach Advisors, two Family Support Practitioners with one focused on primary and one on secondary, two SEMH Support Officers with one focused on primary and one on secondary, and a Data Analyst. The service is developing in line with national SEND and Alternative Provision reform, with a stronger emphasis on early intervention, ordinarily available inclusive practice, multi-agency working and strengthening capacity within mainstream schools so that children and young people receive the right support, in the right place, at the right time. You will be part of a service that supports settings to deliver quality teaching, timely intervention and sustainable whole-school approaches that improve outcomes for vulnerable children and young people with SEMH needs and behaviour that challenges in our vibrant and diverse borough. The role will contribute to the local delivery of Experts at Hand, Lambeths model for timely access to specialist SEMH advice and support, by helping schools to access and apply advice quickly, coordinate preventative support and embed effective strategies before needs escalate. You will work in a multi-professional way with the EHCP team, childrens social care, educational psychologists, the Inclusion team, health and mental health colleagues, alternative provision, other educational support services and families. This is an opportunity to shape a developing local authority model that strengthens early identification of SEMH needs, improves attendance and engagement, reduces suspensions and permanent exclusions, and helps schools build confidence, skill and resilience in meeting needs within mainstream settings. Job Purpose To work across educational settings within Lambeth to improve the standard of teaching, learning and inclusion for pupils, and to develop early intervention programmes and resources for pupils with SEMH needs or who are at risk of exclusion. To contribute to the development and delivery of Lambeths Experts at Hand model for SEMH by coordinating access to specialist advice, supporting schools to identify unmet needs earlier, and ensuring that practical strategies are embedded in everyday classroom and whole-school practice. To work collaboratively with local authority officers so that pupils with complex needs referred through the Fair Access Panel or alternative education pathways receive quality teaching, targeted intervention and coordinated support. To strengthen school capacity by developing behaviour and SEMH strategies and delivering training for staff across Lambeth settings. To build the capacity of school leaders, SENCOs, inclusion leads and pastoral teams to deliver evidence-informed SEMH support, reduce reliance on crisis responses and strengthen ordinarily available provision across the local authority. To support a caseload of pupils with SEMH needs or behavioural challenges. To develop and maintain effective networks with school staff responsible for behaviour, SEMH and inclusion, supporting the embedding of good practice and sustainable capacity in local schools. To facilitate school-to-school support, build capacity and raise standards by developing behaviour and inclusion networks that enable good practice to be shared across Lambeth. To support networks by working collaboratively with schools, professionals and families. To develop and support educational pathways that promote successful transition, reintegration and preparation for adulthood. To deliver a behaviour and SEMH CPD programme for school staff and work collaboratively with school support services. To support schools to review behaviour, SEMH and inclusion policies and practice, using evidence-informed reflection, coaching and development planning. Responsibilities This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of the role. Duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. If you are interested in this role please send your updated CV in the first instance.
Jul 31, 2026
Seasonal
The SEMH Outreach Service is led by the Behaviour and Inclusion Consultant. The team is being developed to include two primary SEMH Outreach Advisors and two secondary SEMH Outreach Advisors, two Family Support Practitioners with one focused on primary and one on secondary, two SEMH Support Officers with one focused on primary and one on secondary, and a Data Analyst. The service is developing in line with national SEND and Alternative Provision reform, with a stronger emphasis on early intervention, ordinarily available inclusive practice, multi-agency working and strengthening capacity within mainstream schools so that children and young people receive the right support, in the right place, at the right time. You will be part of a service that supports settings to deliver quality teaching, timely intervention and sustainable whole-school approaches that improve outcomes for vulnerable children and young people with SEMH needs and behaviour that challenges in our vibrant and diverse borough. The role will contribute to the local delivery of Experts at Hand, Lambeths model for timely access to specialist SEMH advice and support, by helping schools to access and apply advice quickly, coordinate preventative support and embed effective strategies before needs escalate. You will work in a multi-professional way with the EHCP team, childrens social care, educational psychologists, the Inclusion team, health and mental health colleagues, alternative provision, other educational support services and families. This is an opportunity to shape a developing local authority model that strengthens early identification of SEMH needs, improves attendance and engagement, reduces suspensions and permanent exclusions, and helps schools build confidence, skill and resilience in meeting needs within mainstream settings. Job Purpose To work across educational settings within Lambeth to improve the standard of teaching, learning and inclusion for pupils, and to develop early intervention programmes and resources for pupils with SEMH needs or who are at risk of exclusion. To contribute to the development and delivery of Lambeths Experts at Hand model for SEMH by coordinating access to specialist advice, supporting schools to identify unmet needs earlier, and ensuring that practical strategies are embedded in everyday classroom and whole-school practice. To work collaboratively with local authority officers so that pupils with complex needs referred through the Fair Access Panel or alternative education pathways receive quality teaching, targeted intervention and coordinated support. To strengthen school capacity by developing behaviour and SEMH strategies and delivering training for staff across Lambeth settings. To build the capacity of school leaders, SENCOs, inclusion leads and pastoral teams to deliver evidence-informed SEMH support, reduce reliance on crisis responses and strengthen ordinarily available provision across the local authority. To support a caseload of pupils with SEMH needs or behavioural challenges. To develop and maintain effective networks with school staff responsible for behaviour, SEMH and inclusion, supporting the embedding of good practice and sustainable capacity in local schools. To facilitate school-to-school support, build capacity and raise standards by developing behaviour and inclusion networks that enable good practice to be shared across Lambeth. To support networks by working collaboratively with schools, professionals and families. To develop and support educational pathways that promote successful transition, reintegration and preparation for adulthood. To deliver a behaviour and SEMH CPD programme for school staff and work collaboratively with school support services. To support schools to review behaviour, SEMH and inclusion policies and practice, using evidence-informed reflection, coaching and development planning. Responsibilities This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of the role. Duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. If you are interested in this role please send your updated CV in the first instance.
Income Officer Location - Liverpool 6 months Temp Salary- 34,064 per annum About the Role We are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services. The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies. Key Responsibilities Manage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies. Proactively identify and resolve rent arrears through early intervention and effective case management. Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion. Assist customers with benefit applications and refer them to appropriate internal and external support agencies. Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements. Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards. Take appropriate legal action where necessary, including preparing cases and representing the organisation at court hearings. Build positive working relationships with colleagues, local authorities, the Department for Work and Pensions (DWP), support agencies and other stakeholders. Contribute to neighbourhood management activities and deliver excellent customer service within local communities. Promote safeguarding by identifying and reporting concerns relating to vulnerable adults and children. Contribute to continuous improvement by sharing best practice and supporting colleagues through coaching and teamwork. Keep up to date with welfare reform, housing legislation and best practice within income management. Skills and Experience Experience in income management, rent recovery, debt collection or a similar customer-facing role. Experience managing complex caseloads and maintaining accurate records. Knowledge of welfare benefits, Universal Credit and income maximisation. Ability to build positive relationships with customers and partner organisations. Experience using a range of IT systems and case management software. CIH Level 3 qualification or willingness to work towards it. Knowledge of legal processes relating to rent arrears recovery and tenancy enforcement. Experience representing an organisation at court. Full UK driving licence. If you are interested in the above role please give me a call on (phone number removed) or email your CV to (url removed) INDC
Jul 30, 2026
Seasonal
Income Officer Location - Liverpool 6 months Temp Salary- 34,064 per annum About the Role We are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services. The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies. Key Responsibilities Manage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies. Proactively identify and resolve rent arrears through early intervention and effective case management. Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion. Assist customers with benefit applications and refer them to appropriate internal and external support agencies. Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements. Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards. Take appropriate legal action where necessary, including preparing cases and representing the organisation at court hearings. Build positive working relationships with colleagues, local authorities, the Department for Work and Pensions (DWP), support agencies and other stakeholders. Contribute to neighbourhood management activities and deliver excellent customer service within local communities. Promote safeguarding by identifying and reporting concerns relating to vulnerable adults and children. Contribute to continuous improvement by sharing best practice and supporting colleagues through coaching and teamwork. Keep up to date with welfare reform, housing legislation and best practice within income management. Skills and Experience Experience in income management, rent recovery, debt collection or a similar customer-facing role. Experience managing complex caseloads and maintaining accurate records. Knowledge of welfare benefits, Universal Credit and income maximisation. Ability to build positive relationships with customers and partner organisations. Experience using a range of IT systems and case management software. CIH Level 3 qualification or willingness to work towards it. Knowledge of legal processes relating to rent arrears recovery and tenancy enforcement. Experience representing an organisation at court. Full UK driving licence. If you are interested in the above role please give me a call on (phone number removed) or email your CV to (url removed) INDC
Your new company Are you an experienced Housing Officer looking for your next opportunity? We are currently working with a respected community-focused housing provider seeking a Housing Officer to join their team on a temporary basis for an initial 3-month period.This is an excellent opportunity to make an immediate impact within a busy housing management team, supporting customers and helping to deliver a high-quality housing service. Your new role Managing a designated housing management patch Conducting tenancy visits and estate inspections Investigating and resolving anti-social behaviour cases Managing tenancy breaches and neighbour disputes Supporting tenancy sustainment and customer wellbeing Handling arrears monitoring and early intervention activity Working closely with internal teams and external partner agencies Delivering excellent customer service to tenants and residents What you'll need to succeed Previous experience in a Housing Officer or Housing Management role Experience using Homemaster Strong knowledge of housing legislation and tenancy management practices Experience managing ASB, tenancy issues and customer enquiries Excellent communication and case management skills Ability to work effectively both independently and as part of a team Full UK driving licence preferred What you'll get in return Immediate start Initial 3-month contract with potential for extension Competitive hourly rate in line with EVH grade 7 Opportunity to join a supportive and highly regarded housing organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 30, 2026
Seasonal
Your new company Are you an experienced Housing Officer looking for your next opportunity? We are currently working with a respected community-focused housing provider seeking a Housing Officer to join their team on a temporary basis for an initial 3-month period.This is an excellent opportunity to make an immediate impact within a busy housing management team, supporting customers and helping to deliver a high-quality housing service. Your new role Managing a designated housing management patch Conducting tenancy visits and estate inspections Investigating and resolving anti-social behaviour cases Managing tenancy breaches and neighbour disputes Supporting tenancy sustainment and customer wellbeing Handling arrears monitoring and early intervention activity Working closely with internal teams and external partner agencies Delivering excellent customer service to tenants and residents What you'll need to succeed Previous experience in a Housing Officer or Housing Management role Experience using Homemaster Strong knowledge of housing legislation and tenancy management practices Experience managing ASB, tenancy issues and customer enquiries Excellent communication and case management skills Ability to work effectively both independently and as part of a team Full UK driving licence preferred What you'll get in return Immediate start Initial 3-month contract with potential for extension Competitive hourly rate in line with EVH grade 7 Opportunity to join a supportive and highly regarded housing organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Construction and Property
Inverness, Highland
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 30, 2026
Seasonal
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation. About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area. If this Income Officer role is of interest please apply or contact (url removed)
Jul 30, 2026
Contractor
We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation. About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area. If this Income Officer role is of interest please apply or contact (url removed)
Safeguarding Intervention Worker Salary £29,096 Close date 20/08/2026 The Role We are seeking a dedicated and compassionate Safeguarding Officer to join our Student Experience team and play a vital role in safeguarding and promoting the welfare of our students. Working closely with the Safeguarding Lead and Head of Student Experience, you will provide timely, effective and student-centred interventions, ensuring that students receive the support they need when safeguarding concerns arise. As a key member of the safeguarding team, you will work directly with students, providing both practical and emotional support while coordinating appropriate referrals and engagement with external agencies. You will contribute to effective information sharing and partnership working in line with Local Safeguarding Children Board (LSCB) and Local Safeguarding Adult Board (LSAB) procedures, helping the College meet its statutory safeguarding responsibilities. This is a cross-College role that supports departments in delivering early help and preventative interventions, while also contributing to the development of safeguarding awareness and best practice across the organisation. The successful candidate will help foster a safe, inclusive and supportive environment where students can thrive and achieve their full potential. What We're Looking For We are looking for an experienced safeguarding professional who is passionate about supporting children, young people and vulnerable adults. You will have a proven track record of working in a support role with children, young people and families, successfully meeting a wide range of individual needs while delivering positive outcomes. The ideal candidate will have experience of carrying out safeguarding interventions and assessments, working within an educational environment and collaborating effectively with a range of external agencies and professionals. You will be confident in building positive relationships with students, promoting safety and wellbeing initiatives, and providing appropriate challenge and support where needed. You will possess a strong understanding of safeguarding legislation, thresholds and procedures, together with excellent knowledge of the signs, indicators and forms of abuse and associated risk factors. Experience of delivering training or awareness sessions to groups would be advantageous, as would an understanding of successful pastoral intervention strategies and early help approaches. Most importantly, you will be a highly organised, empathetic and resilient individual with excellent communication skills and a commitment to ensuring that every student feels safe, supported and able to succeed. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Discounted Bus Travel with the Transdev Commuter Club Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check.
Jul 30, 2026
Full time
Safeguarding Intervention Worker Salary £29,096 Close date 20/08/2026 The Role We are seeking a dedicated and compassionate Safeguarding Officer to join our Student Experience team and play a vital role in safeguarding and promoting the welfare of our students. Working closely with the Safeguarding Lead and Head of Student Experience, you will provide timely, effective and student-centred interventions, ensuring that students receive the support they need when safeguarding concerns arise. As a key member of the safeguarding team, you will work directly with students, providing both practical and emotional support while coordinating appropriate referrals and engagement with external agencies. You will contribute to effective information sharing and partnership working in line with Local Safeguarding Children Board (LSCB) and Local Safeguarding Adult Board (LSAB) procedures, helping the College meet its statutory safeguarding responsibilities. This is a cross-College role that supports departments in delivering early help and preventative interventions, while also contributing to the development of safeguarding awareness and best practice across the organisation. The successful candidate will help foster a safe, inclusive and supportive environment where students can thrive and achieve their full potential. What We're Looking For We are looking for an experienced safeguarding professional who is passionate about supporting children, young people and vulnerable adults. You will have a proven track record of working in a support role with children, young people and families, successfully meeting a wide range of individual needs while delivering positive outcomes. The ideal candidate will have experience of carrying out safeguarding interventions and assessments, working within an educational environment and collaborating effectively with a range of external agencies and professionals. You will be confident in building positive relationships with students, promoting safety and wellbeing initiatives, and providing appropriate challenge and support where needed. You will possess a strong understanding of safeguarding legislation, thresholds and procedures, together with excellent knowledge of the signs, indicators and forms of abuse and associated risk factors. Experience of delivering training or awareness sessions to groups would be advantageous, as would an understanding of successful pastoral intervention strategies and early help approaches. Most importantly, you will be a highly organised, empathetic and resilient individual with excellent communication skills and a commitment to ensuring that every student feels safe, supported and able to succeed. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Discounted Bus Travel with the Transdev Commuter Club Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check.
JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. We will be holding face to face interviews for this role at our Oldham office on 10 th and 11 th August 2026. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria. TGPCVL
Jul 29, 2026
Full time
JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. We will be holding face to face interviews for this role at our Oldham office on 10 th and 11 th August 2026. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria. TGPCVL
FE Student Pastoral Support and Engagement Officer Salary £24,522 Close date 13/08/2026 Interview Date: Friday 21 August 2026 The Role The College is looking to appoint a dynamic, flexible and pro-active individual, responsible for student pastoral support needs and providing effective interventions for students that disengage with their studies. The focus of this role is to support positive student engagement (both young people and adults) and to identity and resolve barriers to positive attendance, retention and achievement. As a key member of the Student Support and Experience Team, you will take responsibility for providing timely interventions and support teaching and support colleagues to effectively safeguarded students and determine strategies to address pastoral and engagement issues, including maximising external agency support and outreach services. You will champion pastoral themes and provide an engaging prevention and early help offer as part of a centralised Pastoral Hub. What are we looking for? We are looking for someone who demonstrates excellent initiative, with strong communication skills and the ability to build effective relationships with individuals from a wide range of backgrounds. You will bring experience of working with hard-to-engage individuals and have a strong understanding of the challenges and barriers that can impact young people s educational achievement. The successful candidate will have extensive experience working with vulnerable adults and a proven ability to motivate individuals, supporting positive engagement and encouraging changes in attitude and behaviour. You will be confident in developing robust engagement and participation plans, alongside using data effectively to monitor progress, evaluate impact, and inform interventions. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Discounted Bus Travel with the Transdev Commuter Club Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check. Applications from candidates who have previously applied will not be considered.
Jul 29, 2026
Full time
FE Student Pastoral Support and Engagement Officer Salary £24,522 Close date 13/08/2026 Interview Date: Friday 21 August 2026 The Role The College is looking to appoint a dynamic, flexible and pro-active individual, responsible for student pastoral support needs and providing effective interventions for students that disengage with their studies. The focus of this role is to support positive student engagement (both young people and adults) and to identity and resolve barriers to positive attendance, retention and achievement. As a key member of the Student Support and Experience Team, you will take responsibility for providing timely interventions and support teaching and support colleagues to effectively safeguarded students and determine strategies to address pastoral and engagement issues, including maximising external agency support and outreach services. You will champion pastoral themes and provide an engaging prevention and early help offer as part of a centralised Pastoral Hub. What are we looking for? We are looking for someone who demonstrates excellent initiative, with strong communication skills and the ability to build effective relationships with individuals from a wide range of backgrounds. You will bring experience of working with hard-to-engage individuals and have a strong understanding of the challenges and barriers that can impact young people s educational achievement. The successful candidate will have extensive experience working with vulnerable adults and a proven ability to motivate individuals, supporting positive engagement and encouraging changes in attitude and behaviour. You will be confident in developing robust engagement and participation plans, alongside using data effectively to monitor progress, evaluate impact, and inform interventions. What makes Blackburn College an Employer of choice? You'll have access to a wide range of benefits and support, including, but not limited to: Employee Assistance Programme with a 24/7/365 helpline for advice and support Regular Staff Physical Activity Sessions and reduced-price gym membership Cycle to Work Scheme Discounted Bus Travel with the Transdev Commuter Club Family-friendly policies Free eye tests and contribution to VDU-use-only glasses Several food outlets with a variety of menu choices A full range of discounted professional Hair & Beauty services provided by the Academy Salon Professional bakery offering a variety of fresh breads, cakes, and ready meals Blackburn College values diversity and is committed to create a diverse workforce. Blackburn College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Appointments are subject to a variety of pre-employment checks, including satisfactory references, medical clearance, and an enhanced DBS check. Applications from candidates who have previously applied will not be considered.
Frontline Officer Hourly Rate: 20.96 per hour PAYE or 27.33 per hour Umbrella Location: Barking Duration: 3 - 6 months initially Are you passionate about helping people access the right support at the right time? Do you thrive in a fast-paced, customer-focused environment where every conversation can make a real difference? We are looking for a dedicated and empathetic Frontline Officer to join our client's Adult Care and Support Intake Team. As the first point of contact for residents seeking support from Adult Social Care, you will play a vital role in delivering early intervention, promoting independence, and ensuring residents receive timely advice and access to appropriate services. About the Role As a Frontline Officer Plus, you will undertake initial assessments, provide information and advice, and help residents navigate a wide range of support services. Working as part of a multidisciplinary team, you will identify needs, resolve enquiries at first contact wherever possible, and ensure individuals are signposted or referred to the most appropriate services. This is an exciting opportunity for someone who is passionate about customer service and making a positive impact within the community. Key Responsibilities Act as the first point of contact for Adult Social Care enquiries. Undertake initial assessments, pre-screening activities, and needs-based conversations with residents. Provide information, advice, signposting, and referrals to internal and external support services. Identify opportunities for early intervention and preventative support. Resolve customer enquiries at the earliest possible stage, taking ownership of outcomes. Maintain accurate, timely, and detailed records across various IT systems. Recognise safeguarding concerns and follow appropriate escalation procedures. Build effective professional relationships with colleagues, partners, and community organisations. Promote self-service options and community-based support. Support continuous service improvement by sharing knowledge and identifying opportunities for better customer outcomes. Champion excellent customer service and the Council's values in every interaction. About You We are looking for someone who combines excellent communication skills with a genuine commitment to supporting residents. You will have: Essential Requirements Experience working in a customer-focused environment. Knowledge and understanding of safeguarding procedures. Experience using a range of IT systems, including Microsoft Word, Excel and Outlook. Strong organisational skills with the ability to prioritise workload effectively. Excellent verbal and written communication skills. The ability to build positive relationships and work collaboratively with colleagues and partner organisations. Desirable Requirements Knowledge of local authority services and adult social care pathways. Experience working in a demanding or high-volume environment. Understanding of community resources and support networks. Experience handling sensitive or complex customer enquiries. What You'll Bring A compassionate and person-centred approach. Excellent problem-solving and decision-making skills. The ability to remain calm under pressure. A proactive attitude to customer service and continuous improvement. A commitment to equality, diversity, inclusion, and safeguarding. Why Join Us? This role offers the opportunity to make a meaningful difference to residents' lives by ensuring they receive the right support when they need it most. You'll be part of a collaborative and supportive team committed to delivering outstanding outcomes for the community. If you are an enthusiastic, resilient, and customer-focused professional looking to build a rewarding career in Adult Social Care and Support, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 29, 2026
Seasonal
Frontline Officer Hourly Rate: 20.96 per hour PAYE or 27.33 per hour Umbrella Location: Barking Duration: 3 - 6 months initially Are you passionate about helping people access the right support at the right time? Do you thrive in a fast-paced, customer-focused environment where every conversation can make a real difference? We are looking for a dedicated and empathetic Frontline Officer to join our client's Adult Care and Support Intake Team. As the first point of contact for residents seeking support from Adult Social Care, you will play a vital role in delivering early intervention, promoting independence, and ensuring residents receive timely advice and access to appropriate services. About the Role As a Frontline Officer Plus, you will undertake initial assessments, provide information and advice, and help residents navigate a wide range of support services. Working as part of a multidisciplinary team, you will identify needs, resolve enquiries at first contact wherever possible, and ensure individuals are signposted or referred to the most appropriate services. This is an exciting opportunity for someone who is passionate about customer service and making a positive impact within the community. Key Responsibilities Act as the first point of contact for Adult Social Care enquiries. Undertake initial assessments, pre-screening activities, and needs-based conversations with residents. Provide information, advice, signposting, and referrals to internal and external support services. Identify opportunities for early intervention and preventative support. Resolve customer enquiries at the earliest possible stage, taking ownership of outcomes. Maintain accurate, timely, and detailed records across various IT systems. Recognise safeguarding concerns and follow appropriate escalation procedures. Build effective professional relationships with colleagues, partners, and community organisations. Promote self-service options and community-based support. Support continuous service improvement by sharing knowledge and identifying opportunities for better customer outcomes. Champion excellent customer service and the Council's values in every interaction. About You We are looking for someone who combines excellent communication skills with a genuine commitment to supporting residents. You will have: Essential Requirements Experience working in a customer-focused environment. Knowledge and understanding of safeguarding procedures. Experience using a range of IT systems, including Microsoft Word, Excel and Outlook. Strong organisational skills with the ability to prioritise workload effectively. Excellent verbal and written communication skills. The ability to build positive relationships and work collaboratively with colleagues and partner organisations. Desirable Requirements Knowledge of local authority services and adult social care pathways. Experience working in a demanding or high-volume environment. Understanding of community resources and support networks. Experience handling sensitive or complex customer enquiries. What You'll Bring A compassionate and person-centred approach. Excellent problem-solving and decision-making skills. The ability to remain calm under pressure. A proactive attitude to customer service and continuous improvement. A commitment to equality, diversity, inclusion, and safeguarding. Why Join Us? This role offers the opportunity to make a meaningful difference to residents' lives by ensuring they receive the right support when they need it most. You'll be part of a collaborative and supportive team committed to delivering outstanding outcomes for the community. If you are an enthusiastic, resilient, and customer-focused professional looking to build a rewarding career in Adult Social Care and Support, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Anti-Social Behaviour Officer Temporary on-going contract - Minimum 3 months Hybrid working - combination of home, office and patch based working Full-Time (37 hours per week) 25.00 per hour - negotiable depending on experience level . About the Role We are seeking a motivated and experienced Anti-Social Behaviour Officer to join a Housing and Community Services team. This is an excellent opportunity for a housing professional with experience of managing anti-social behaviour cases and working with residents to create safer, stronger communities. You will manage a varied caseload of ASB complaints, investigate incidents, work closely with residents and partner agencies, and take appropriate enforcement and preventative action to resolve issues effectively. Key Responsibilities Manage a caseload of anti-social behaviour cases from initial report through to resolution. Investigate complaints promptly, gathering evidence through interviews, witness statements, diary sheets, CCTV, and other appropriate methods. Assess risk and provide support to victims of anti-social behaviour. Develop and implement action plans to resolve cases using early intervention, mediation, and enforcement where appropriate. Prepare legal documentation and work with legal services on injunctions, possession proceedings, and other enforcement action. Liaise with police, local authorities, support agencies, environmental health, and other partners to achieve positive outcomes. Attend resident meetings, court hearings, and multi-agency meetings as required. The successful candidate will have: Experience managing anti-social behaviour or tenancy enforcement cases within a housing environment. Good knowledge of relevant housing legislation, ASB legislation, and safeguarding responsibilities. Excellent investigation, interviewing, and problem-solving skills. Experience preparing legal documentation and supporting court action. Strong communication and negotiation skills with the ability to manage challenging situations professionally. To apply, please submit your CV outlining your relevant experience. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Jul 29, 2026
Contractor
Anti-Social Behaviour Officer Temporary on-going contract - Minimum 3 months Hybrid working - combination of home, office and patch based working Full-Time (37 hours per week) 25.00 per hour - negotiable depending on experience level . About the Role We are seeking a motivated and experienced Anti-Social Behaviour Officer to join a Housing and Community Services team. This is an excellent opportunity for a housing professional with experience of managing anti-social behaviour cases and working with residents to create safer, stronger communities. You will manage a varied caseload of ASB complaints, investigate incidents, work closely with residents and partner agencies, and take appropriate enforcement and preventative action to resolve issues effectively. Key Responsibilities Manage a caseload of anti-social behaviour cases from initial report through to resolution. Investigate complaints promptly, gathering evidence through interviews, witness statements, diary sheets, CCTV, and other appropriate methods. Assess risk and provide support to victims of anti-social behaviour. Develop and implement action plans to resolve cases using early intervention, mediation, and enforcement where appropriate. Prepare legal documentation and work with legal services on injunctions, possession proceedings, and other enforcement action. Liaise with police, local authorities, support agencies, environmental health, and other partners to achieve positive outcomes. Attend resident meetings, court hearings, and multi-agency meetings as required. The successful candidate will have: Experience managing anti-social behaviour or tenancy enforcement cases within a housing environment. Good knowledge of relevant housing legislation, ASB legislation, and safeguarding responsibilities. Excellent investigation, interviewing, and problem-solving skills. Experience preparing legal documentation and supporting court action. Strong communication and negotiation skills with the ability to manage challenging situations professionally. To apply, please submit your CV outlining your relevant experience. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Income Officer- Liverpool City Centre Hybrid Working Initial 6-Month Contract Your new company Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities. Your New Role As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout. Key responsibilities will include: Managing rent arrears and negotiating affordable repayment agreements. Supporting customers with income maximisation and welfare benefit-related queries. Conducting home visits and engaging directly with customers across the local area. Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction. Taking appropriate recovery action, including preparing cases for court where necessary. Maintaining accurate records and ensuring compliance with policies and procedures. Contributing towards team performance targets and service improvements. What You'll Need to Succeed To be considered for this role, you will have: Previous experience in income management, rent recovery, debt collection or a similar housing-related role. Experience of managing a caseload and working towards performance targets. Strong communication, negotiation and customer service skills. Knowledge of welfare benefits and tenancy sustainment principles. The ability to work independently and effectively manage competing priorities. What You'll Get in Return Initial 6-month contract through Hays PAYE premium 20.88 or Umbrella 22.92 Weekly pay Hybrid working Liverpool City Centre office location Opportunity to gain experience within a reputable housing organisation Potential for contract extension and access to further opportunities through Hays Dedicated consultant support throughout your assignment What You Need to Do Now If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 29, 2026
Seasonal
Income Officer- Liverpool City Centre Hybrid Working Initial 6-Month Contract Your new company Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities. Your New Role As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout. Key responsibilities will include: Managing rent arrears and negotiating affordable repayment agreements. Supporting customers with income maximisation and welfare benefit-related queries. Conducting home visits and engaging directly with customers across the local area. Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction. Taking appropriate recovery action, including preparing cases for court where necessary. Maintaining accurate records and ensuring compliance with policies and procedures. Contributing towards team performance targets and service improvements. What You'll Need to Succeed To be considered for this role, you will have: Previous experience in income management, rent recovery, debt collection or a similar housing-related role. Experience of managing a caseload and working towards performance targets. Strong communication, negotiation and customer service skills. Knowledge of welfare benefits and tenancy sustainment principles. The ability to work independently and effectively manage competing priorities. What You'll Get in Return Initial 6-month contract through Hays PAYE premium 20.88 or Umbrella 22.92 Weekly pay Hybrid working Liverpool City Centre office location Opportunity to gain experience within a reputable housing organisation Potential for contract extension and access to further opportunities through Hays Dedicated consultant support throughout your assignment What You Need to Do Now If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
