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Project Coordinator
Bennett and Game Recruitment LTD Poole, Dorset
Aug 05, 2026
Full time
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments. The business is now seeking a Project Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment. Project Coordinator Salary & Benefits Salary: 28,000 - 31,000 per annum (open to discussion DOE) 28 days holiday including bank holidays Tax-free EOT (Employee Ownership Trust) bonus Free gym membership Pension scheme Free onsite parking Professional training and development Office based in Poole Monday - Friday working hours Significant career progression opportunities Project Coordinator Job Overview Coordinate all installation projects for bespoke aluminium glazing systems Book installation and remedial visits with the installation team Manage installation team diaries to optimise travel and efficiency Arrange and coordinate parts required for installations and visits Act as the key point of contact for customers throughout their projects Provide updates and resolve issues in a professional and timely manner Support remedial works and post-installation requirements Project Coordinator Job Requirements Previous experience in customer service or coordination roles Experience in managing schedules, bookings, or team coordination desirable Background in construction, glazing, or home improvement- not essential Excellent communication skills via phone and email Strong organisational skills with the ability to manage multiple projects Solutions-focused with strong problem-solving abilities Attention to detail and adaptable to changing requirements A collaborative team player, based within commutable distance of Poole Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sales Administrator & Parts Coordinator
Recruit Mint Ltd Peterborough, Cambridgeshire
Aug 05, 2026
Full time
Sales Administrator & Parts Coordinator Location: Peterborough, UK Hours: 25 Hours Per Week (Apply online only) OR (Apply online only) Salary: 20,000 to 22,500 depending on experience The Role We are looking for an organised and customer-focused Sales Administrator & Parts Coordinator to support our client's sales and aftersales activities. This is a varied role that combines sales administration, customer service, and spare parts coordination.The successful candidate will be responsible for processing customer enquiries and orders, preparing quotations, coordinating spare parts requests, and providing administrative support. The role requires excellent attention to detail, strong organisational skills, and a professional approach to customer service. Prepare and process customer quotations, sales orders, and invoices Maintain accurate customer and order records within company systems Support the sales team with administrative tasks and documentation Coordinate deliveries and communicate order updates to customers Assist with the preparation of reports and general office administration Ensure all customer correspondence is handled professionally and efficiently Manage incoming spare parts and service enquiries via phone and email Identify customer requirements and recommend suitable replacement parts, accessories, and upgrades Generate quotations and actively follow up Promote maintenance agreements, spare parts packages, and product upgrades Develop relationships with existing customers Support service engineers by sourcing and coordinating required parts Maintain accurate pricing and parts records Requirements Previous experience in sales administration, customer service and internal sales Strong communication skills with a confident telephone manner Excellent organisational and administrative abilities Proficiency in Microsoft Office, particularly Excel, Outlook, and Word Strong attention to detail and accuracy Customer-focused attitude with a proactive approach What We Offer Competitive salary Pension contribution Opportunity to develop within a growing business Training A supportive and collaborative team environment This role is ideal for someone who enjoys combining administration, customer service, and sales within a growing business focused on delivering practical solutions that help customers work more safely and efficiently.
Service Supervisor
Workshop Recruitment Theale, Berkshire
Aug 05, 2026
Full time
Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
Social Housing Operations Manager
Bridge Recruitment UK Ltd Harrow, Middlesex
Aug 05, 2026
Full time
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Customer Service Coordinator
TWC Home Improvements Upper Stratton, Swindon
Aug 05, 2026
Full time
TWC HOME GROUP Customer Service Coordinator Join the team keeping our customers informed, reassured and looked after Reports to: Operations Manager Department: Installation Office Hours: Monday Friday, 8:00am 4:00pm Location: Headlands Grove Trading Estate, SN2 7JQ Salary & Package: £25,000 per annum + holidays. Full training provided. About the Role TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after. What You'll Be Doing Customer Communication Call customers ahead of installation to talk them through what will happen on the day. Explain arrival times, site preparation and what to expect. Answer questions and keep customers reassured throughout. Aftercare Call customers after installation to check they're happy. Log any concerns and arrange prompt follow-up. Encourage happy customers to leave a review. Service & Remedial Management Take service calls and work out what's needed to put things right. Raise service reports and order any parts required. Track remedial jobs through to completion. Scheduling & Logistics Manage service engineers' diaries and book appointments efficiently. Confirm and rearrange appointments as needed. Make sure engineers have everything they need before heading out. Reception & Office Support Answer incoming calls and direct them to the right person. Take accurate messages and monitor the inbox. Support the Installation Office with day-to-day admin. Help keep schedules and customer records up to date. What We're Looking For Essential A friendly, professional telephone manner. Strong organisational skills and attention to detail. Comfortable multitasking in a busy office. Good computer literacy. A calm, problem-solving approach. Previous customer service experience. Desirable Experience in windows, doors or home improvements. Experience scheduling engineers or installation teams. Understanding of warranty or remedial processes. Experience using a CRM system. Interested in joining TWC Home Group? Apply now with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Stores & Logistics CoOrdinator
Pertemps Black Country Perms Wolverhampton, Staffordshire
Aug 05, 2026
Full time
Are you an organised individual who enjoys a varied role combining administration with hands-on warehouse duties? Do you have a valid Forklift Truck (FLT) licence and enjoy working in a fast-paced environment? We are recruiting on behalf of a leading global engineering business for a Stores & Logistics Coordinator to join their busy operations team. This is an excellent opportunity for someone who is equally comfortable working on a computer as they are moving stock, loading vehicles and supporting warehouse operations. This role is approximately 60% administration and 40% manual warehouse duties, so we're looking for someone who is physically fit, organised and confident using computer systems. As Stores & Logistics Coordinator, you will be responsible for ensuring the smooth receipt, storage and despatch of parts and equipment whilst maintaining accurate stock records and providing excellent customer service. Your duties will include: Receiving and checking deliveries. Unpacking and distributing goods to the relevant departments. Booking stock into the warehouse and updating inventory using SAP (full training provided). Picking, packing and despatching customer orders. Arranging UK and international transport for customer deliveries and workshop shipments. Preparing shipping documentation, including commercial invoices where required. Loading outbound trailers and vehicles using a forklift. Monitoring shipment progress and resolving delivery delays with freight companies. Providing shipment updates to internal teams to ensure customers are kept informed. Running weekly stock reports and ordering required parts. Assisting with stock takes and maintaining accurate inventory records. Ensuring waste materials and scrapped goods are disposed of safely and in line with environmental regulations. Supporting the wider operations team with additional duties as required. What We're Looking For Valid Counterbalance FLT licence . Physically fit and happy carrying out manual handling duties. Previous warehouse, stores or logistics experience. Strong administration and organisational skills. Good IT skills with confidence using computer systems (SAP experience advantageous but not essential). Excellent attention to detail. Strong communication and customer service skills. Able to work independently and as part of a team. Self-motivated with a proactive approach to work. Monday to Friday (2.30pm finish on a Friday)
Administrator (Office Based)
Ernest Gordon Recruitment Limited Exeter, Devon
Aug 05, 2026
Full time
Administrator (Office Based) 25,000 - 30,000 + Progression + Training + Monday to Friday + Company Benefits Exeter Are you an Administrator or similar looking for an office-based Monday to Friday role within a growing business offering a clear pathway into sales and managerial roles within 3 years? Founded over 40 years ago, this automotive business specialises within the automotive industry. Acting as a one stop for all motor parts, they have doubled in size over the last 2 years and have clear scope to expand across the UK. In this role you will be working in a close-knit and collaborative team to ensure the smooth running of the UK head office of one of the largest Automotive companies in Devon. You will be involved in organisation and selecting of spare parts, liaising with the clients, and general administrative duties. There will be full training given on this company's own software and industry. This role would suit an Administrator or similar looking to progress their career within a growing business. The Role: Organising and selecting spare parts for automotive equipment Liaising with Sales, Engineering, Customer Service and Clients General administrative duties in the office Monday to Friday, 8:30am - 5:30pm The Person: Administrator or similar Reference number: BBBH Service, Admin, Office, Controller, Coordinator, Administrator, Administration, Assistant, Parts, Automotive, Vehicles, Devon, Exeter If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Service Co-Ordinator
Pure Resourcing Solutions Limited Witham, Essex
Aug 05, 2026
Full time
We are working on behalf of an established and growing company based in Witham who are looking for an organised and proactive Service Co-ordinator to join its busy Service & Maintenance team. This role would suit someone with a strong administration background who enjoys coordinating schedules, managing multiple priorities, and building positive working relationships. Previous experience within a service, maintenance, engineering or facilities environment is not essential, as full training will be provided. Key Responsibilities: Scheduling planned maintenance visits, call-outs and remedial works. Coordinating engineers' diaries and maintaining service calendars. Liaising with clients and engineers to arrange appointments and provide updates. Preparing and issuing service-related documentation. Processing job sheets, reports and service paperwork. Supporting remedial works, quotations and parts ordering. Maintaining accurate records and ensuring administration is completed in a timely manner. Assisting with invoicing and general service department administration. What We're Looking For: Strong administration or coordination experience. Confident using Microsoft Office, particularly Outlook and Excel. Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Ability to build relationships and work collaboratively with clients and colleagues. Able to manage a varied workload and prioritise effectively. Professional, reliable and team-oriented approach. This is an excellent opportunity to join a well-established business where your organisational skills, attention to detail and ability to coordinate multiple activities will be highly valued. No industry-specific experience is required; we're looking for someone who can keep things organised, communicate effectively and help deliver an excellent service to our clients.
Engineering Service Assistant
Stafforce Recruitment Loughborough, Leicestershire
Aug 05, 2026
Full time
We are currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis. Job Title: Engineering Service Assistant Location: Loughborough Job Type: Full time, permanent Hours: Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break Salary: Circa 28K per annum Key Responsibilities Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems. Support the planning, scheduling and delivery of customer service work. Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt with promptly. Maintain accurate records of customer services, service schedules and system updates. Ensure service documentation is completed accurately and in line with company procedures. Monitor service appointments and help coordinate work to ensure services are delivered on time and to customer satisfaction. Communicate with internal teams and external service providers to support seamless service delivery. Help resolve service-related issues, escalating concerns where required. Assist with service reports, customer updates and general administrative duties. Provide wider administrative support, including scheduling meetings, maintaining files and managing correspondence. About You Strong organisational skills with the ability to manage multiple priorities. Customer-focused, results-driven approach with a commitment to following tasks through to completion. Excellent verbal and written communication skills. Confident working as part of a team with a customer-first mentality. Able to work effectively in a fast-paced service environment. Proficient in Microsoft Office and generally IT literate. Previous experience in customer service, service administration or administrative support would be advantageous. Familiarity with engineering services and an understanding of different levels of machine servicing would be beneficial. A practical engineering background, with a parts and services mindset, would be highly desirable. This is a great opportunity for someone who enjoys supporting customers, coordinating service activity and working within an engineering-focused environment. If you are organised, practical and confident communicating with customers and internal teams, we would like to hear from you. To be considered please apply! For further information please contact Rebecca on (phone number removed) S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Customer Success Manager
Acorn by Synergie Bridport, Dorset
Aug 04, 2026
Full time
Customer Success Manager Customer Service Manager Operations Coordinator Customer Relationship Manager Customer Support Manager Bridport, Dorset Up to £40,000 per annum Monday to Friday 8am-4:30pm Permanent Introduction Acorn by Synergie is recruiting on behalf of a rapidly growing scientific services organisation for a Customer Success Manager to join their office-based team in Bridport . Supporting pharmaceutical, medical device, and research companies across the UK and US, our client provides essential testing, inspection, calibration services, specialist equipment parts, and air filtration solutions. This is an excellent opportunity for someone with strong customer service, administration, or operational experience who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer support while ensuring operational excellence. Key Duties Customer Support & Communication Act as the main point of contact for customer enquiries and requests. Respond to customer queries professionally and promptly. Support the resolution of scheduling, reporting, and billing issues. Build and maintain strong customer relationships through excellent communication. Invoicing & Billing Support Prepare quotations and final costings for recurring customer visits. Support monthly and ad hoc invoicing processes. Ensure invoices are accurate and issued on time. Investigate and resolve billing discrepancies. Assist with accounts receivable follow-up where required. Report Review & Quality Control Review technician reports for accuracy, completeness, and presentation. Cross-check completed reports against scheduled works. Ensure documentation meets company quality standards before being issued to customers. Coordinate report updates and corrections with technicians. Operational & Administrative Support Coordinate customer jobs and technician schedules. Provide administrative support to field-based teams. Maintain accurate records, documentation, and internal workflows. Raise purchase orders and coordinate equipment logistics. Support audit preparation and ISO compliance activities. Assist with general office operations, including office supplies and vehicle coordination. Help ensure the smooth running of day-to-day business operations. Requirements Essential One to four years' experience within customer service, administration, operations, or coordination. Strong Microsoft Office skills, particularly Microsoft Excel. Excellent communication and organisational skills. High attention to detail. Proactive approach with the ability to manage multiple priorities. Ability to work collaboratively within a fast-paced environment. Desirable Experience with invoicing, scheduling, or reporting. Experience using CRM, billing, or scheduling systems. Knowledge of quality management systems or ISO environments. What We Offer Salary of up to £40,000 per annum . Permanent, full-time position. Monday to Friday working pattern. Office-based role in Bridport. Opportunity to join a rapidly growing scientific services organisation. Friendly, collaborative, and supportive working environment. Ongoing training and career development opportunities. Interested? If you're looking for your next opportunity as a Customer Success Manager , Customer Service Manager , Operations Coordinator , Customer Relationship Manager , or Customer Support Manager in Bridport , apply today with your up-to-date CV for immediate consideration. Acorn by Synergie acts as an employment agency for permanent recruitment.
Parts Supervisor / Parts Advisor
Additional Resources Ltd Worthing, Sussex
Aug 04, 2026
Full time
An opportunity has arisen for an experienced Parts Advisor /Parts Supervisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles. As anexperienced Parts Advisor /Parts Supervisor, you will oversee the daily operation of the Parts Department, ensuring efficient stock management, excellent customer service and strong team performance. This role offers salary up to £37,580 and benefits. You will be responsible for: Supervising and supporting the Parts team to achieve departmental objectives. Working closely with the Site Manager to improve operational performance. Managing the day-to-day running of the Parts Department. Overseeing the sourcing, ordering and supply of parts in line with manufacturer and company procedures. Monitoring Vehicle Off Road (VOR) orders and reducing delays where possible. Managing stock receipts, returns, movements and associated documentation. Maintaining accurate stock levels through effective inventory control. Coaching and developing the Parts team to maintain high standards. Maintaining housekeeping, merchandising and Health & Safety standards. What we are looking for: Previously worked as a Parts Supervisor, Parts Manager, Senior Parts Advisor, Parts Specialist, Parts Coordinator, Parts Adviser, Parts Controller, Parts Consultant, Inventory Controller, Stock Controller or in a similar role. Experience working within automotive industry Background in leading, mentoring or supporting a team. Understanding of parts ordering, stock control and inventory management. Excellent customer service and communication skills. Good IT and admin skills. Full UK Driving Licence. What's on offer: Competitive salary 22 days annual leave plus bank holidays Group Profit Share Scheme Company Sick Pay Scheme Death in Service benefit Cycle to Work Scheme Staff referral bonus (up to £1,000) Long service holiday rewards Birthday leave Seasonal staff gifts Employee Assistance Programme Employee discount scheme Electric Vehicle Salary Sacrifice Scheme Manufacturer training and ongoing professional development This is an exceptional opportunity for a Parts Supervisor / Parts Advisor to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Service Controller
Huntress Peterborough, Cambridgeshire
Aug 04, 2026
Full time
Service Controller Keep engineers moving. Keep customers happy. Are you an organised Service Controller or Service Coordinator who thrives in a fast-paced environment? Do you enjoy juggling priorities, solving problems and ensuring customers receive outstanding service? We're recruiting on behalf of a well-established engineering business that supplies and supports specialist equipment across the UK. Due to continued growth, they are looking for a proactive Service Controller to become a key member of their customer support team. This is an excellent opportunity to join a stable organisation where no two days are the same and where you'll play a vital role in coordinating engineers, supporting customers and ensuring service operations run smoothly. The Role As Service Controller, you'll be the central point of contact between customers, field engineers and internal departments. You'll be responsible for planning engineer workloads, coordinating service activity and ensuring customers receive timely updates throughout the repair and maintenance process. Key Responsibilities Coordinate and schedule field engineers to maximise efficiency and customer satisfaction. Manage incoming service requests via telephone and email. Prioritise breakdowns and maintenance calls in line with customer commitments. Liaise with customers regarding service updates and technical enquiries. Coordinate parts availability and ensure engineers have the correct equipment for each job. Monitor outstanding service jobs and proactively resolve delays. Raise quotations and invoices accurately and within agreed timescales. Maintain accurate service records and administrative documentation. Support continuous improvement across the service function. About You You'll be highly organised, enjoy working in a busy environment and have excellent communication skills. You'll ideally have: Previous experience within a Service Controller, Service Coordinator or Engineering Scheduler position. Experience planning engineers or coordinating field service activity. Strong organisational and multitasking skills. Excellent customer service and communication abilities. Good IT skills, with experience using ERP or service management systems advantageous. The ability to remain calm under pressure whilst managing multiple priorities. What's on Offer? Join a successful and growing engineering business. Varied and fast-paced role with genuine responsibility. Supportive team environment. Long-term career development opportunities. Competitive salary and benefits package. If you're an organised service professional who enjoys coordinating people, solving problems and delivering excellent customer service, we'd love to hear from you. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Customer Service Coordinator
The HR Surgery Thames Ditton, Surrey
Aug 03, 2026
Full time
Salary : £28,000 per annum Role : Full time, Monday to Friday, 8am - 5pm Location : Office based - Thames Ditton We are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support. About us: Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner. We are now looking for two Customer Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates. Job Role: Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service. Schedule, confirm and reschedule service and installation appointments. Provide administrative support to the service and installation teams. Liaise with account customers and agencies, prioritising work and providing updates on additional work required. Contact existing customers to arrange annual boiler servicing appointments. Track parts and orders with suppliers, ensuring timely updates. Identify customers' needs and either resolve enquiries or direct them to the appropriate team member. Communicate clearly and effectively with customers, colleagues and suppliers. Work collaboratively as part of a positive and supportive team. Carry out a range of general administrative and ad hoc duties as required. About you: Previous experience in a call centre environment is essential. Previous experience in a similar customer service or administrative role is essential. Experience within the industry would be beneficial but is not essential. Excellent telephone manner with a outstanding customer service skills. Strong written and verbal communication skills. Excellent organisational and time management skills and a high level of attention to detail. Ability to work effectively both independently and as part of a small team. A positive, proactive approach with good problem-solving skills. The Benefits: Casual dress Company events On-site parking Opportunity for progression Could you be our Customer Service Coordinator? Right to Work in the UK:Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship. We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present. REF-
Field Service Controller
Key Recruitment Limited Portsmouth, Hampshire
Aug 02, 2026
Full time
Field Service Controller Portsmouth Permanent Full time 50,000 + Performance Bonus Role Overview Join a busy Field Service team coordinating engineers, customer support and service operations across the UK. You'll ensure efficient planning, high customer satisfaction and smooth delivery of maintenance and repair activities within the heavy machinery and construction equipment sector. Key Responsibilities Act as the main point of contact for customer service enquiries and breakdowns. Provide technical support and advice to customers. Plan and schedule field engineer workloads across the UK. Allocate resources to maximise productivity and meet service targets. Monitor and adjust schedules to meet changing priorities. Coordinate parts ordering and delivery for service and repair work. Ensure engineers have the correct parts and equipment for each job. Manage warranty claims and warranty campaigns. Ensure warranty documentation is accurate and submitted on time. Resolve invoice queries in collaboration with the finance team. Monitor engineer Work in Progress (WIP) and job status. Maintain accurate service records and reporting. Provide customers with regular updates on repair progress. Build strong relationships with customers and internal teams. Ensure compliance with Health & Safety procedures. Support continuous improvement of service processes and systems. Essential Skills & Experience Minimum 5 years' experience in a Field Service Controller, Service Coordinator or similar role. Experience within heavy machinery, construction equipment, engineering or automotive sectors. Strong knowledge of machinery servicing, maintenance and repairs. Experience planning and coordinating field engineers. Knowledge of warranty processes and service administration. Experience using service management, ERP or CRM systems. Excellent customer service and communication skills. Strong organisational and workload planning abilities. Good analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Good understanding of Health & Safety requirements. Strong leadership and stakeholder management skills. Continuous improvement mindset with a focus on operational efficiency. Full UK Driving Licence preferred. Apply now or call Lynsey at Key Recruitment for more information
Customer Service Coordinator
The HR Surgery Thames Ditton, Surrey
Aug 02, 2026
Full time
Salary : £28,000 per annum Role : Full time, Monday to Friday, 8am 5pm Location : Office based - Thames Ditton We are looking for an experienced Customer Service Coordinator to join our busy office. This role would suit someone with previous experience as a Service Coordinator, Service Administrator, Scheduler, Planner, Customer Service Coordinator or Call Centre Team Member who enjoys organising appointments, speaking with customers and providing excellent administrative support. About us: Home Service Group was established in 2024, bringing together a network of established, family-founded plumbing, heating, electrical and property service companies operating across the South of England. Each business has built its own strong reputation over many years. The group was created to unify these companies under a shared vision, combining deep technical expertise and trusted service with group-level standards, systems and centralised account management. Today, the group delivers consistent, high-quality property services across residential homes, schools, managed estates and commercial portfolios, offering the reliability of a larger organisation alongside the responsiveness of established local teams. As we continue to grow, our focus remains the same: to strengthen our network, invest in better systems and technology, and provide dependable service at scale for every client and partner. We are now looking for two Customer Service Coordinators to assist the service and installation teams in the day to day running of the departments and deliver outstanding and efficient customer service across the Home Service Group. Job share opportunities will be considered for the right candidates. Job Role: Answer incoming calls in a professional, friendly and efficient manner, delivering excellent customer service. Schedule, confirm and reschedule service and installation appointments. Provide administrative support to the service and installation teams. Liaise with account customers and agencies, prioritising work and providing updates on additional work required. Contact existing customers to arrange annual boiler servicing appointments. Track parts and orders with suppliers, ensuring timely updates. Identify customers' needs and either resolve enquiries or direct them to the appropriate team member. Communicate clearly and effectively with customers, colleagues and suppliers. Work collaboratively as part of a positive and supportive team. Carry out a range of general administrative and ad hoc duties as required. About you: Previous experience in a call centre environment is essential. Previous experience in a similar customer service or administrative role is essential. Experience within the industry would be beneficial but is not essential. Excellent telephone manner with a outstanding customer service skills. Strong written and verbal communication skills. Excellent organisational and time management skills and a high level of attention to detail. Ability to work effectively both independently and as part of a small team. A positive, proactive approach with good problem-solving skills. The Benefits: Casual dress Company events On-site parking Opportunity for progression Could you be our Customer Service Coordinator? Right to Work in the UK: Applicants must have the legal right to live and work in the UK. Given the role and salary level, this is not a role that will qualify for UK Sponsorship. We will respond to your application as soon as possible. Please bear with us, we are experiencing high numbers of applications at present. REF-(Apply online only)
Purchasing Coordinator
K N Engineering Solutions Trafford Park, Manchester
Aug 01, 2026
Full time
We are a growing and dynamic MRO (Maintenance, Repair & Operations) supplier, delivering high-quality products and services to a wide range of industrial customers. With a strong focus on customer service, reliability, and efficiency, we are looking for a proactive and commercially minded Buyer / Purchasing Specialist to join our team, specialising in engineering products, MRO supplies, and obsolete or hard-to-source parts. The Role As a Buyer / Purchasing Specialist, you will play a key role in sourcing, purchasing and managing the supply of engineering components, MRO products and obsolete or difficult-to-source parts. You will be responsible for supplier sourcing, price negotiation, purchase order management, stock availability, and supporting customer requirements through accurate and timely procurement. This is a commercially focused role suited to someone who thrives in a fast-paced engineering supply environment, has strong supplier negotiation skills, and can confidently source both standard and obsolete parts from UK and international supply chains. Key Responsibilities Manage day-to-day purchasing of engineering products, MRO supplies, consumables, PPE, tools, bearings, belts, transmission products and associated industrial components Source obsolete, discontinued and hard-to-find parts through approved suppliers, alternative manufacturers, distributors and specialist networks Raise, manage and expedite purchase orders to ensure accurate and timely delivery Obtain quotations, compare supplier pricing and negotiate best value on cost, availability, lead time and quality Build and maintain strong supplier relationships, ensuring high levels of service, reliability and responsiveness Work closely with sales and operations teams to support customer enquiries, urgent requirements and project-based purchasing Identify cost-saving opportunities, alternative sourcing options and improved purchasing routes Maintain accurate purchasing, supplier and stock records within ERP or stock management systems Support goods-in queries, delivery discrepancies, supplier returns and quality issues where required About You Previous experience in a fast-paced purchasing, buying, procurement or technical sourcing role within an MRO, engineering, manufacturing or industrial supply environment Strong technical understanding of engineering components, mechanical transmission products, bearings, belts, drive products and general MRO supplies Experience sourcing obsolete, discontinued, legacy or hard-to-find parts is highly advantageous Good commercial awareness with the ability to compare quotations, negotiate pricing and secure best value Strong supplier management skills and confidence dealing with multiple suppliers and manufacturers Excellent organisational and time management skills, with the ability to manage urgent purchasing requirements Confident communicator with strong negotiation and relationship-building skills Proficient in ERP systems and Microsoft Office, particularly Excel High attention to detail, accuracy and a proactive problem-solving mindset Ability to work independently and as part of a wider sales, stores and operations team Desirable Experience in supplier sourcing, vendor development and contract negotiation Experience purchasing from UK, European and international suppliers Ability to identify suitable alternatives or equivalents for obsolete or discontinued parts Experience: Purchasing, buying or procurement experience: 1 year (preferred) Engineering, MRO or industrial supply experience: 1 year (preferred) Licence/Certification: Driving Licence (required)