Pertemps Stoke on Trent
Stoke-on-trent, Staffordshire
Sales Project Coordinator Stoke-on-Trent Full-Time, Permanent £27,000 - £29,000 Our client, a leading supplier of specialist building materials, is looking for a proactive and organised Sales Project Coordinator to join their team in Stoke-on-Trent. This is a fantastic opportunity for someone with project coordination, sales support, or construction industry experience who enjoys managing multiple projects, building strong relationships, and ensuring customers receive excellent service from start to finish. What you'll be doing: Supporting Regional Sales Managers throughout the sales process Coordinating customer projects from order to completion Acting as a key link between Sales, Technical, Customer Services, Logistics, and Manufacturing teams Managing customer enquiries and project updates Preparing quotations, project documentation, and reports Maintaining CRM records and tracking project progress Identifying and resolving potential project issues What we're looking for: Previous experience in project coordination, sales support, administration, or customer service Experience using CRM or ERP systems Strong organisational and communication skills Excellent attention to detail and ability to manage multiple priorities Construction industry knowledge or understanding of building products (preferred) Confident user of Microsoft Office What's in it for you?£27,000 - £29,000 salary 26 days holiday plus bank holidays Company pension Free on-site parking Company events Monday to Friday, 8:30am - 5:00pm If you're a highly organised individual looking to develop your career within a successful and growing business, we'd love to hear from you. Apply today!
Aug 12, 2026
Full time
Sales Project Coordinator Stoke-on-Trent Full-Time, Permanent £27,000 - £29,000 Our client, a leading supplier of specialist building materials, is looking for a proactive and organised Sales Project Coordinator to join their team in Stoke-on-Trent. This is a fantastic opportunity for someone with project coordination, sales support, or construction industry experience who enjoys managing multiple projects, building strong relationships, and ensuring customers receive excellent service from start to finish. What you'll be doing: Supporting Regional Sales Managers throughout the sales process Coordinating customer projects from order to completion Acting as a key link between Sales, Technical, Customer Services, Logistics, and Manufacturing teams Managing customer enquiries and project updates Preparing quotations, project documentation, and reports Maintaining CRM records and tracking project progress Identifying and resolving potential project issues What we're looking for: Previous experience in project coordination, sales support, administration, or customer service Experience using CRM or ERP systems Strong organisational and communication skills Excellent attention to detail and ability to manage multiple priorities Construction industry knowledge or understanding of building products (preferred) Confident user of Microsoft Office What's in it for you?£27,000 - £29,000 salary 26 days holiday plus bank holidays Company pension Free on-site parking Company events Monday to Friday, 8:30am - 5:00pm If you're a highly organised individual looking to develop your career within a successful and growing business, we'd love to hear from you. Apply today!
Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer. Compensation & Details Pay Rate: 15.74 per hour ( 30,693 per annum equivalent) Contract: Ongoing temporary Hours: 37.5 hours per week, flexible start and finish times Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter Location: Shipley What You'll Be Doing Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate Investigating, resolving and following up on complaints through to close Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers Preparing quotations and processing orders in support of the wider Sales team Managing internal and external correspondence with professionalism and accuracy Liaising with other departments to progress customer queries and issues Providing cover across other areas of the Sales department as required What We're Looking For Knowledge & Experience Previous experience in a customer service or sales support environment Confident working with data and presenting KPI information High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Proven ability to communicate with stakeholders via telephone, email and face to face A second language would be an advantage Skills & Attributes Excellent communication skills - written and verbal Strong attention to detail and a commitment to accuracy Ability to work under pressure and to deadlines Good organisational skills and a flexible, proactive approach Resilient and self-motivated, with the ability to work both independently and as part of a team Quick to learn new systems and processes Good commercial judgement How to Apply To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice.
Aug 12, 2026
Seasonal
Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison. This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer. Compensation & Details Pay Rate: 15.74 per hour ( 30,693 per annum equivalent) Contract: Ongoing temporary Hours: 37.5 hours per week, flexible start and finish times Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter Location: Shipley What You'll Be Doing Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate Investigating, resolving and following up on complaints through to close Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers Preparing quotations and processing orders in support of the wider Sales team Managing internal and external correspondence with professionalism and accuracy Liaising with other departments to progress customer queries and issues Providing cover across other areas of the Sales department as required What We're Looking For Knowledge & Experience Previous experience in a customer service or sales support environment Confident working with data and presenting KPI information High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Proven ability to communicate with stakeholders via telephone, email and face to face A second language would be an advantage Skills & Attributes Excellent communication skills - written and verbal Strong attention to detail and a commitment to accuracy Ability to work under pressure and to deadlines Good organisational skills and a flexible, proactive approach Resilient and self-motivated, with the ability to work both independently and as part of a team Quick to learn new systems and processes Good commercial judgement How to Apply To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice.
Right Match Recruitment Group Limited
Dartford, London
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking . This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression . Salary: 30,000 Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week. The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience. Work Experience: Essential Proficiency in Microsoft Office Suite - Word, Excel, Outlook Order to cash processing in customer services Minimum of 1-2 years of experience in an administrative customer service role. Familiarity with customer service order processing ERP system Customer complaints handling process Ability to work independently and as part of a large team Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments. Facilitating customers issues resolution, including progressing customer complaints to completion. Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders. Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Job Related Skills: Fluent English - written and verbal Fluent in French - written and verbal Professional phone and email etiquette Ability to operate effectively in a fast-paced dynamic environment Works well under pressure, while multitasking Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently Ability to listen actively and respond effectively to customer queries. Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs Adaptable approach to handling unexpected heavy workload with a positive mindset Meticulous attention to detail to ensure accurate data entry Office base - 2 days a week (Tuesday Team Day) Willing to adjust and be versatile, to meet business objectives If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group INDTKJOBS
Aug 12, 2026
Full time
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking . This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression . Salary: 30,000 Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week. The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience. Work Experience: Essential Proficiency in Microsoft Office Suite - Word, Excel, Outlook Order to cash processing in customer services Minimum of 1-2 years of experience in an administrative customer service role. Familiarity with customer service order processing ERP system Customer complaints handling process Ability to work independently and as part of a large team Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments. Facilitating customers issues resolution, including progressing customer complaints to completion. Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders. Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Job Related Skills: Fluent English - written and verbal Fluent in French - written and verbal Professional phone and email etiquette Ability to operate effectively in a fast-paced dynamic environment Works well under pressure, while multitasking Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently Ability to listen actively and respond effectively to customer queries. Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs Adaptable approach to handling unexpected heavy workload with a positive mindset Meticulous attention to detail to ensure accurate data entry Office base - 2 days a week (Tuesday Team Day) Willing to adjust and be versatile, to meet business objectives If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group INDTKJOBS
Distribution Coordinator Location: Pontypridd, South Wales Salary: 27,500 Distribution Coordinator Yolk Recruitment is proud to be supporting a leading organisation within the construction materials sector in the search for a Distribution Coordinator to join their busy operations team based in Pontypridd. This is a fantastic opportunity to join a well-established business where you'll play a vital role in coordinating customer orders, scheduling deliveries and ensuring customers receive a first-class service. You'll work closely with planning, commercial and production teams in a fast-paced environment where no two days are the same. Full training will be provided, making this an excellent opportunity for someone with strong customer service experience looking to develop a career within logistics and distribution. What you'll be doing Answering inbound customer calls and emails, delivering a professional and friendly service. Processing customer orders accurately using internal systems. Scheduling and coordinating deliveries in collaboration with the planning team. Keeping customers informed of delivery times and proactively communicating any delays. Taking ownership of customer enquiries and resolving issues efficiently. Handling customer complaints professionally and escalating where appropriate. Monitoring orders through to completion to ensure an excellent customer experience. Processing customer payments and maintaining accurate records. Working closely with commercial, production and haulage teams to ensure orders are fulfilled. Supporting general administration and providing assistance across the wider distribution team when required. What we're looking for A professional and confident telephone manner. Excellent customer service and communication skills. Strong organisational skills with the ability to manage multiple tasks. A proactive attitude and excellent attention to detail. Comfortable working in a fast-paced environment. Good IT skills and confidence using computer systems. Previous experience within logistics, transport, aggregates, asphalt or construction materials would be advantageous, but is not essential , as full in-house training will be provided. What's on offer Salary of 27,500 Company pension scheme. 33 days annual leave, including bank holidays. Share Saver Scheme. Life assurance. Employee benefits platform offering discounts at a wide range of high street retailers and online brands. Full in-house training and ongoing development. Excellent opportunities for career progression within a successful and growing organisation. Supportive and collaborative team environment.
Aug 12, 2026
Full time
Distribution Coordinator Location: Pontypridd, South Wales Salary: 27,500 Distribution Coordinator Yolk Recruitment is proud to be supporting a leading organisation within the construction materials sector in the search for a Distribution Coordinator to join their busy operations team based in Pontypridd. This is a fantastic opportunity to join a well-established business where you'll play a vital role in coordinating customer orders, scheduling deliveries and ensuring customers receive a first-class service. You'll work closely with planning, commercial and production teams in a fast-paced environment where no two days are the same. Full training will be provided, making this an excellent opportunity for someone with strong customer service experience looking to develop a career within logistics and distribution. What you'll be doing Answering inbound customer calls and emails, delivering a professional and friendly service. Processing customer orders accurately using internal systems. Scheduling and coordinating deliveries in collaboration with the planning team. Keeping customers informed of delivery times and proactively communicating any delays. Taking ownership of customer enquiries and resolving issues efficiently. Handling customer complaints professionally and escalating where appropriate. Monitoring orders through to completion to ensure an excellent customer experience. Processing customer payments and maintaining accurate records. Working closely with commercial, production and haulage teams to ensure orders are fulfilled. Supporting general administration and providing assistance across the wider distribution team when required. What we're looking for A professional and confident telephone manner. Excellent customer service and communication skills. Strong organisational skills with the ability to manage multiple tasks. A proactive attitude and excellent attention to detail. Comfortable working in a fast-paced environment. Good IT skills and confidence using computer systems. Previous experience within logistics, transport, aggregates, asphalt or construction materials would be advantageous, but is not essential , as full in-house training will be provided. What's on offer Salary of 27,500 Company pension scheme. 33 days annual leave, including bank holidays. Share Saver Scheme. Life assurance. Employee benefits platform offering discounts at a wide range of high street retailers and online brands. Full in-house training and ongoing development. Excellent opportunities for career progression within a successful and growing organisation. Supportive and collaborative team environment.
Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London . The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities Schedule and coordinate engineers across London. Allocate planned maintenance, servicing and reactive jobs to engineers. Manage and update the engineers' daily schedules. Liaise with engineers throughout the day to ensure jobs are completed on time. Contact customers and residents to arrange appointments and access. Manage incoming service requests and allocate jobs appropriately. Monitor outstanding and completed works. Update the service management system with job details and engineer information. Ensure engineers have the correct job information and access details. Follow up outstanding jobs, reports and paperwork. Assist with organising PPM and servicing schedules . Communicate changes to engineers and customers promptly. Deal with general customer and service enquiries. Assist with invoicing, purchase orders and general administration where required. Maintain accurate records and filing systems. Produce basic reports and spreadsheets. Support the Service Manager and wider operations team with day-to-day administration. Ensure a high level of customer service is maintained at all times. About You The ideal candidate will be: Highly organised with excellent attention to detail. Confident communicating by telephone and email. Comfortable working in a busy, fast-paced service environment. Able to prioritise multiple jobs and changing schedules. Proactive and able to solve problems quickly. Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel. Professional and confident when dealing with customers and engineers. A strong team player who can also work independently. Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous. What We Offer £28,000 per annum. Full-time, office-based position in Clapham, London . Monday to Friday working week. Opportunity to join an established and growing engineering business. Varied role with responsibility across the service and engineering operation. Opportunity for career progression and development. Supportive team environment. The Opportunity This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
Aug 12, 2026
Full time
Service Desk Administrator Location: Clapham, London Salary: £28,000 per annum Hours: Full-time, Monday to Friday Office-based About the Role We are looking for a Service Desk Administrator to join our busy team based in Clapham, London . The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service. This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams. Key Responsibilities Schedule and coordinate engineers across London. Allocate planned maintenance, servicing and reactive jobs to engineers. Manage and update the engineers' daily schedules. Liaise with engineers throughout the day to ensure jobs are completed on time. Contact customers and residents to arrange appointments and access. Manage incoming service requests and allocate jobs appropriately. Monitor outstanding and completed works. Update the service management system with job details and engineer information. Ensure engineers have the correct job information and access details. Follow up outstanding jobs, reports and paperwork. Assist with organising PPM and servicing schedules . Communicate changes to engineers and customers promptly. Deal with general customer and service enquiries. Assist with invoicing, purchase orders and general administration where required. Maintain accurate records and filing systems. Produce basic reports and spreadsheets. Support the Service Manager and wider operations team with day-to-day administration. Ensure a high level of customer service is maintained at all times. About You The ideal candidate will be: Highly organised with excellent attention to detail. Confident communicating by telephone and email. Comfortable working in a busy, fast-paced service environment. Able to prioritise multiple jobs and changing schedules. Proactive and able to solve problems quickly. Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel. Professional and confident when dealing with customers and engineers. A strong team player who can also work independently. Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous. What We Offer £28,000 per annum. Full-time, office-based position in Clapham, London . Monday to Friday working week. Opportunity to join an established and growing engineering business. Varied role with responsibility across the service and engineering operation. Opportunity for career progression and development. Supportive team environment. The Opportunity This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business
Customer Support Coordinator Manufacturing Bridgend Salary: £25k - £27.5k We are seeking a customer focused professional to join our client s Customer Support Team This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates with experience in customer support roles involving technical products, quotations, and order processing. Managing customer accounts, you will take ownership of enquiries, quotations, and orders, ensuring a smooth and professional customer experience. The Role Prepare and process customer quotations and orders. Manage customer enquiries and resolve issues efficiently. Provide pricing, product information, and technical data. Liaise with internal teams to ensure customer requirements are met. Identify opportunities to promote products and support sales growth. Maintain accurate customer and order records. The Person Experience in customer service, sales support, or account coordination. Experience processing quotations and orders, ideally for technical, construction or manufacturing Experience using CRM systems and Microsoft Office. Strong communication, organisational, and problem solving skills. Excellent attention to detail and ability to manage priorities. Positive attitude and willingness to learn. While this is a customer support role, the products have a technical focus. We are looking for someone who is comfortable working with technical product information and customer requirements, Full product training will be provided
Aug 12, 2026
Full time
Customer Support Coordinator Manufacturing Bridgend Salary: £25k - £27.5k We are seeking a customer focused professional to join our client s Customer Support Team This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates with experience in customer support roles involving technical products, quotations, and order processing. Managing customer accounts, you will take ownership of enquiries, quotations, and orders, ensuring a smooth and professional customer experience. The Role Prepare and process customer quotations and orders. Manage customer enquiries and resolve issues efficiently. Provide pricing, product information, and technical data. Liaise with internal teams to ensure customer requirements are met. Identify opportunities to promote products and support sales growth. Maintain accurate customer and order records. The Person Experience in customer service, sales support, or account coordination. Experience processing quotations and orders, ideally for technical, construction or manufacturing Experience using CRM systems and Microsoft Office. Strong communication, organisational, and problem solving skills. Excellent attention to detail and ability to manage priorities. Positive attitude and willingness to learn. While this is a customer support role, the products have a technical focus. We are looking for someone who is comfortable working with technical product information and customer requirements, Full product training will be provided
Consortium Professional Recruitment Ltd
Marfleet, Yorkshire
Job Title: Graduate Customer Service Coordinator Location: Hull Salary: £27,000 Consortium Professional Recruitment are pleased to be working with an established and growing organisation to recruit a Graduate Customer Service Coordinator. This is an exciting opportunity for a recent graduate or someone looking to begin their first professional role after university. You will join a friendly and supportive team where you will receive the guidance needed to build your confidence and develop valuable commercial experience. No previous industry knowledge is required. What matters most is your enthusiasm, willingness to learn and ability to communicate with a wide range of people. The Opportunity: As a Graduate Customer Service Coordinator, you ll play a key role in: Responding to customer enquiries by telephone and email. Helping to coordinate engineers and service visits. Keeping customers informed and helping to resolve their queries. Recording accurate information within the company s internal systems. Building positive relationships with customers, colleagues and external partners. Your work will directly contribute to creating a positive customer experience and helping the wider team deliver a responsive and reliable service. About You: We re looking for someone who can bring: A degree or equivalent experience, with an interest in starting a professional career. A friendly, confident and professional communication style. Good organisation skills and the ability to manage different tasks. A positive attitude and genuine willingness to learn. Care and attention when recording information and completing administrative tasks. The confidence to ask questions, share ideas and work as part of a supportive team. You do not need previous experience in this industry. Full support will be provided to help you learn about the business, its customers and the systems you will use. The Benefits and Package: In return, you ll enjoy: Training and support as you begin your career. The opportunity to develop valuable customer service and commercial skills. A varied role within a friendly and collaborative team. Exposure to different areas of a successful and growing business. The chance to build a strong foundation for your future career. How to Apply: This exciting Graduate Customer Service Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach. If you are ready to take your first step into a professional career, we would love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Aug 12, 2026
Full time
Job Title: Graduate Customer Service Coordinator Location: Hull Salary: £27,000 Consortium Professional Recruitment are pleased to be working with an established and growing organisation to recruit a Graduate Customer Service Coordinator. This is an exciting opportunity for a recent graduate or someone looking to begin their first professional role after university. You will join a friendly and supportive team where you will receive the guidance needed to build your confidence and develop valuable commercial experience. No previous industry knowledge is required. What matters most is your enthusiasm, willingness to learn and ability to communicate with a wide range of people. The Opportunity: As a Graduate Customer Service Coordinator, you ll play a key role in: Responding to customer enquiries by telephone and email. Helping to coordinate engineers and service visits. Keeping customers informed and helping to resolve their queries. Recording accurate information within the company s internal systems. Building positive relationships with customers, colleagues and external partners. Your work will directly contribute to creating a positive customer experience and helping the wider team deliver a responsive and reliable service. About You: We re looking for someone who can bring: A degree or equivalent experience, with an interest in starting a professional career. A friendly, confident and professional communication style. Good organisation skills and the ability to manage different tasks. A positive attitude and genuine willingness to learn. Care and attention when recording information and completing administrative tasks. The confidence to ask questions, share ideas and work as part of a supportive team. You do not need previous experience in this industry. Full support will be provided to help you learn about the business, its customers and the systems you will use. The Benefits and Package: In return, you ll enjoy: Training and support as you begin your career. The opportunity to develop valuable customer service and commercial skills. A varied role within a friendly and collaborative team. Exposure to different areas of a successful and growing business. The chance to build a strong foundation for your future career. How to Apply: This exciting Graduate Customer Service Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach. If you are ready to take your first step into a professional career, we would love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Transport Service Coordinator Salary: £29,500 per annum with an annual performance bonus (15%) plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week 8:30am - 5pm Location: Dewsbury, WF12 9EG When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Access to our company pension scheme Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) What we're looking for: Essential: Able to demonstrate an understanding of transport compliance and WTD Good communication skills communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, and the ability to adapt to Google operating systems Desirable: Previous experience operating within a similar industry; waste/transport/logistics What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 12, 2026
Full time
Transport Service Coordinator Salary: £29,500 per annum with an annual performance bonus (15%) plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week 8:30am - 5pm Location: Dewsbury, WF12 9EG When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Access to our company pension scheme Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) What we're looking for: Essential: Able to demonstrate an understanding of transport compliance and WTD Good communication skills communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, and the ability to adapt to Google operating systems Desirable: Previous experience operating within a similar industry; waste/transport/logistics What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Are you an organised administrator with excellent attention to detail and strong coordination skills? Looking to join a friendly, supportive team where no two days are the same? Due to continued business growth, our client, an established and continuously expanding manufacturer based in Petersfield, is looking to recruit an Office & Logistics Administrator to join their busy operations team. This is a fantastic opportunity to become part of a well-respected business that values teamwork, offers a varied workload, and provides a supportive working environment. Working closely with multiple departments, you'll play a key role in ensuring customer orders are processed accurately and efficiently, whilst coordinating with warehouses, couriers and internal teams to keep products moving smoothly from dispatch through to delivery. The Role Processing customer orders accurately through internal systems. Managing courier bookings and manually processing shipments via courier portals. Updating tracking information and dispatch confirmations. Liaising with couriers regarding deliveries, queries and service issues. Obtaining courier quotations for specialist or international shipments. Working closely with the Sales, Customer Service and IT teams to resolve order queries. Supporting UK warehouse operations, including courier labels, collections and order queries. Assisting with stock transfers and updating warehouse stock locations. Monitoring outstanding customer and trade orders to ensure timely completion. About You Previous experience within an administrative, logistics or operations support role. Excellent organisational skills and strong attention to detail. Confident IT skills and experience using internal systems. Strong communication skills with the ability to build relationships across multiple departments. The ability to prioritise a varied workload and work proactively. What's on Offer? Salary of 27,000 - 28,000+ DOE Monday to Friday working hours (9:00am - 5:00pm) Friendly, supportive and welcoming team environment Long-term opportunity within a growing business If you're looking to join a successful and expanding company where your organisational skills can make a real impact, we'd love to hear from you.
Aug 12, 2026
Full time
Are you an organised administrator with excellent attention to detail and strong coordination skills? Looking to join a friendly, supportive team where no two days are the same? Due to continued business growth, our client, an established and continuously expanding manufacturer based in Petersfield, is looking to recruit an Office & Logistics Administrator to join their busy operations team. This is a fantastic opportunity to become part of a well-respected business that values teamwork, offers a varied workload, and provides a supportive working environment. Working closely with multiple departments, you'll play a key role in ensuring customer orders are processed accurately and efficiently, whilst coordinating with warehouses, couriers and internal teams to keep products moving smoothly from dispatch through to delivery. The Role Processing customer orders accurately through internal systems. Managing courier bookings and manually processing shipments via courier portals. Updating tracking information and dispatch confirmations. Liaising with couriers regarding deliveries, queries and service issues. Obtaining courier quotations for specialist or international shipments. Working closely with the Sales, Customer Service and IT teams to resolve order queries. Supporting UK warehouse operations, including courier labels, collections and order queries. Assisting with stock transfers and updating warehouse stock locations. Monitoring outstanding customer and trade orders to ensure timely completion. About You Previous experience within an administrative, logistics or operations support role. Excellent organisational skills and strong attention to detail. Confident IT skills and experience using internal systems. Strong communication skills with the ability to build relationships across multiple departments. The ability to prioritise a varied workload and work proactively. What's on Offer? Salary of 27,000 - 28,000+ DOE Monday to Friday working hours (9:00am - 5:00pm) Friendly, supportive and welcoming team environment Long-term opportunity within a growing business If you're looking to join a successful and expanding company where your organisational skills can make a real impact, we'd love to hear from you.
TWC HOME GROUP Customer Service Coordinator Join the team keeping our customers informed, reassured and looked after Reports to: Operations Manager Department: Installation Office Hours: Monday Friday, 8:00am 4:00pm Location: Headlands Grove Trading Estate, SN2 7JQ Salary & Package: £25,000 per annum + holidays. Full training provided. About the Role TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after. What You'll Be Doing Customer Communication Call customers ahead of installation to talk them through what will happen on the day. Explain arrival times, site preparation and what to expect. Answer questions and keep customers reassured throughout. Aftercare Call customers after installation to check they're happy. Log any concerns and arrange prompt follow-up. Encourage happy customers to leave a review. Service & Remedial Management Take service calls and work out what's needed to put things right. Raise service reports and order any parts required. Track remedial jobs through to completion. Scheduling & Logistics Manage service engineers' diaries and book appointments efficiently. Confirm and rearrange appointments as needed. Make sure engineers have everything they need before heading out. Reception & Office Support Answer incoming calls and direct them to the right person. Take accurate messages and monitor the inbox. Support the Installation Office with day-to-day admin. Help keep schedules and customer records up to date. What We're Looking For Essential A friendly, professional telephone manner. Strong organisational skills and attention to detail. Comfortable multitasking in a busy office. Good computer literacy. A calm, problem-solving approach. Previous customer service experience. Desirable Experience in windows, doors or home improvements. Experience scheduling engineers or installation teams. Understanding of warranty or remedial processes. Experience using a CRM system. Interested in joining TWC Home Group? Apply now with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 12, 2026
Full time
TWC HOME GROUP Customer Service Coordinator Join the team keeping our customers informed, reassured and looked after Reports to: Operations Manager Department: Installation Office Hours: Monday Friday, 8:00am 4:00pm Location: Headlands Grove Trading Estate, SN2 7JQ Salary & Package: £25,000 per annum + holidays. Full training provided. About the Role TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after. What You'll Be Doing Customer Communication Call customers ahead of installation to talk them through what will happen on the day. Explain arrival times, site preparation and what to expect. Answer questions and keep customers reassured throughout. Aftercare Call customers after installation to check they're happy. Log any concerns and arrange prompt follow-up. Encourage happy customers to leave a review. Service & Remedial Management Take service calls and work out what's needed to put things right. Raise service reports and order any parts required. Track remedial jobs through to completion. Scheduling & Logistics Manage service engineers' diaries and book appointments efficiently. Confirm and rearrange appointments as needed. Make sure engineers have everything they need before heading out. Reception & Office Support Answer incoming calls and direct them to the right person. Take accurate messages and monitor the inbox. Support the Installation Office with day-to-day admin. Help keep schedules and customer records up to date. What We're Looking For Essential A friendly, professional telephone manner. Strong organisational skills and attention to detail. Comfortable multitasking in a busy office. Good computer literacy. A calm, problem-solving approach. Previous customer service experience. Desirable Experience in windows, doors or home improvements. Experience scheduling engineers or installation teams. Understanding of warranty or remedial processes. Experience using a CRM system. Interested in joining TWC Home Group? Apply now with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Retreat & Guest Relations Manager Salary: Up to £33,000 per annum + Benefits Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) Location: YO62 4EN About the Role Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities Guest Relations Lead all guest bookings for retreats, tours, conferences and events. Oversee check-in, check-out and the overall guest journey. Work closely with internal stakeholders to deliver the annual retreat programme. Coordinate with housekeeping and operational teams to ensure exceptional service. Resolve guest enquiries and complaints professionally. Leadership & Operations Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers. Lead team meetings, performance reviews and training. Manage staffing rotas, ensuring appropriate weekend and bank holiday cover. Ensure compliance with Health & Safety, GDPR and Safeguarding requirements. Reservations & Performance Manage booking systems and room occupancy. Process invoices, deposits and billing accurately. Monitor KPIs and prepare monthly performance and guest feedback reports. Events & Conferences Act as the main contact for external venue hire. Coordinate conferences, concerts, tours and special events. Liaise with caterers, facilities teams and external suppliers to ensure successful delivery. Customer Experience Deliver a welcoming, professional and high-quality guest experience. Ensure guest requirements, including dietary needs, are met. Continuously improve service standards through guest feedback. About You We're looking for someone who has: Previous experience in hospitality, guest relations, events or visitor attraction management. Strong leadership and people management skills. Excellent customer service and communication abilities. Outstanding organisation and attention to detail. The ability to manage multiple priorities in a busy environment. A calm, approachable and professional manner. Respect for working within a heritage and historic environment. A full driving licence and access to transport. Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount in the Tea Room and Shop Cycle to Work Scheme Christmas closure Historic Houses and Yorkshire Great Houses passes Employee Assistance Programme Retail savings platform 50% discount on fitness suite, swimming and other activities All appointments are subject to an enhanced DBS check and satisfactory references.
Aug 12, 2026
Full time
Retreat & Guest Relations Manager Salary: Up to £33,000 per annum + Benefits Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) Location: YO62 4EN About the Role Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities Guest Relations Lead all guest bookings for retreats, tours, conferences and events. Oversee check-in, check-out and the overall guest journey. Work closely with internal stakeholders to deliver the annual retreat programme. Coordinate with housekeeping and operational teams to ensure exceptional service. Resolve guest enquiries and complaints professionally. Leadership & Operations Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers. Lead team meetings, performance reviews and training. Manage staffing rotas, ensuring appropriate weekend and bank holiday cover. Ensure compliance with Health & Safety, GDPR and Safeguarding requirements. Reservations & Performance Manage booking systems and room occupancy. Process invoices, deposits and billing accurately. Monitor KPIs and prepare monthly performance and guest feedback reports. Events & Conferences Act as the main contact for external venue hire. Coordinate conferences, concerts, tours and special events. Liaise with caterers, facilities teams and external suppliers to ensure successful delivery. Customer Experience Deliver a welcoming, professional and high-quality guest experience. Ensure guest requirements, including dietary needs, are met. Continuously improve service standards through guest feedback. About You We're looking for someone who has: Previous experience in hospitality, guest relations, events or visitor attraction management. Strong leadership and people management skills. Excellent customer service and communication abilities. Outstanding organisation and attention to detail. The ability to manage multiple priorities in a busy environment. A calm, approachable and professional manner. Respect for working within a heritage and historic environment. A full driving licence and access to transport. Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount in the Tea Room and Shop Cycle to Work Scheme Christmas closure Historic Houses and Yorkshire Great Houses passes Employee Assistance Programme Retail savings platform 50% discount on fitness suite, swimming and other activities All appointments are subject to an enhanced DBS check and satisfactory references.
Mortgage Administrator Mortgage Administrator Coordinator Mortgage Case Administrator Chippenham 27,562 per annum + Bonus Full-time Permanent Hybrid (3 Days Office / 2 Days Home after Probation) Introduction Acorn by Synergie is recruiting for a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage based in Chippenham . This is an excellent opportunity for an experienced Mortgage Administrator , Mortgage Case Administrator , Financial Services Administrator , or Mortgage Support Coordinator to join a growing and award-winning business that has been supporting property investors for over 20 years. Working closely with a team of specialist Mortgage Brokers, you'll provide high-level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process. Key Duties Provide proactive administrative support to a team of specialist Mortgage Brokers. Manage mortgage applications from submission through to completion. Liaise with lenders, solicitors, surveyors, estate agents, and customers to progress cases. Enter and maintain confidential client information accurately within specialist mortgage CRM systems. Ensure all records are accurate, up to date, and compliant. Handle incoming telephone calls and email enquiries professionally. Draft professional correspondence, letters, and documentation using Microsoft Office. Welcome office visitors and assist with general office administration. Maintain office supplies and place orders when required. Liaise with the management team regarding case progression and operational updates. Requirements Previous administrative experience is essential. Experience within mortgages , financial services , banking , or the property sector is highly desirable. Excellent verbal and written communication skills. Strong organisational and time management skills with the ability to prioritise a busy workload. High level of accuracy and attention to detail when processing confidential financial information. Professional and discreet approach to handling sensitive information. Proficient in Microsoft Word, Excel, and Outlook. Experience using mortgage CRM or financial services systems is advantageous. What We Offer Salary of 27,562 per annum , plus bonus. Monday to Thursday, 9am-5:30pm . Friday, 9am-5pm . Hybrid working available after successful completion of a six-month probation ( 3 days office / 2 days home ). Free on-site parking. Competitive annual leave allowance plus bank and religious holidays. Pension scheme. Ongoing career development opportunities. Friendly and vibrant company culture. Interested? If you're an experienced Mortgage Administrator , Mortgage Case Administrator , Mortgage Coordinator , Financial Services Administrator , Mortgage Processing Administrator , or Broker Support Administrator looking for your next opportunity in Chippenham , apply today with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
Aug 12, 2026
Full time
Mortgage Administrator Mortgage Administrator Coordinator Mortgage Case Administrator Chippenham 27,562 per annum + Bonus Full-time Permanent Hybrid (3 Days Office / 2 Days Home after Probation) Introduction Acorn by Synergie is recruiting for a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage based in Chippenham . This is an excellent opportunity for an experienced Mortgage Administrator , Mortgage Case Administrator , Financial Services Administrator , or Mortgage Support Coordinator to join a growing and award-winning business that has been supporting property investors for over 20 years. Working closely with a team of specialist Mortgage Brokers, you'll provide high-level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process. Key Duties Provide proactive administrative support to a team of specialist Mortgage Brokers. Manage mortgage applications from submission through to completion. Liaise with lenders, solicitors, surveyors, estate agents, and customers to progress cases. Enter and maintain confidential client information accurately within specialist mortgage CRM systems. Ensure all records are accurate, up to date, and compliant. Handle incoming telephone calls and email enquiries professionally. Draft professional correspondence, letters, and documentation using Microsoft Office. Welcome office visitors and assist with general office administration. Maintain office supplies and place orders when required. Liaise with the management team regarding case progression and operational updates. Requirements Previous administrative experience is essential. Experience within mortgages , financial services , banking , or the property sector is highly desirable. Excellent verbal and written communication skills. Strong organisational and time management skills with the ability to prioritise a busy workload. High level of accuracy and attention to detail when processing confidential financial information. Professional and discreet approach to handling sensitive information. Proficient in Microsoft Word, Excel, and Outlook. Experience using mortgage CRM or financial services systems is advantageous. What We Offer Salary of 27,562 per annum , plus bonus. Monday to Thursday, 9am-5:30pm . Friday, 9am-5pm . Hybrid working available after successful completion of a six-month probation ( 3 days office / 2 days home ). Free on-site parking. Competitive annual leave allowance plus bank and religious holidays. Pension scheme. Ongoing career development opportunities. Friendly and vibrant company culture. Interested? If you're an experienced Mortgage Administrator , Mortgage Case Administrator , Mortgage Coordinator , Financial Services Administrator , Mortgage Processing Administrator , or Broker Support Administrator looking for your next opportunity in Chippenham , apply today with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
Operations Coordinator Willand area, Devon 15.00 per hour + Performance-Related Bonus Part-Time Permanent Introduction Acorn by Synergie is recruiting for an Operations Coordinator on behalf of a well-established and growing business in the Willand area of Devon. This is a varied part-time position combining customer service, sales support, purchasing, administration and operational coordination. It is an excellent opportunity for someone with a sales or account management background who enjoys building relationships, working in a fast-paced environment and taking ownership of a wide range of responsibilities. What We Offer 15.00 per hour. Performance-related bonus with excellent earning potential. Part-time, permanent position. Full training and ongoing support. Career development opportunities. Company pension. On-site parking. Monday to Friday working hours. Key Duties Provide professional customer support via telephone and email. Build strong customer relationships and follow up on enquiries. Identify commercial opportunities and support business growth. Process customer orders and maintain accurate records. Coordinate daily operational and administrative activities. Create purchase orders and arrange the timely replenishment of stock and consumables. Monitor supplier deliveries, lead times and outstanding orders. Maintain organised purchasing records and supplier information. Liaise with customers, suppliers and internal departments to ensure the smooth running of operations. Support stock control and general office administration. Requirements Previous experience in sales, account management, customer service or a commercially focused office-based role. Confident communicating with customers over the phone and via email. Strong relationship-building and communication skills. Excellent organisational skills with the ability to manage multiple priorities. High level of accuracy and attention to detail. Good IT skills, including Microsoft Office. Experience with purchasing, supplier coordination or order processing would be advantageous. Self-motivated, proactive and able to work independently as well as part of a team. Interested? If you have a strong sales background, enjoy building customer relationships and are looking for a varied Operations Coordinator role in the Willand area of Devon, apply today with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
Aug 12, 2026
Full time
Operations Coordinator Willand area, Devon 15.00 per hour + Performance-Related Bonus Part-Time Permanent Introduction Acorn by Synergie is recruiting for an Operations Coordinator on behalf of a well-established and growing business in the Willand area of Devon. This is a varied part-time position combining customer service, sales support, purchasing, administration and operational coordination. It is an excellent opportunity for someone with a sales or account management background who enjoys building relationships, working in a fast-paced environment and taking ownership of a wide range of responsibilities. What We Offer 15.00 per hour. Performance-related bonus with excellent earning potential. Part-time, permanent position. Full training and ongoing support. Career development opportunities. Company pension. On-site parking. Monday to Friday working hours. Key Duties Provide professional customer support via telephone and email. Build strong customer relationships and follow up on enquiries. Identify commercial opportunities and support business growth. Process customer orders and maintain accurate records. Coordinate daily operational and administrative activities. Create purchase orders and arrange the timely replenishment of stock and consumables. Monitor supplier deliveries, lead times and outstanding orders. Maintain organised purchasing records and supplier information. Liaise with customers, suppliers and internal departments to ensure the smooth running of operations. Support stock control and general office administration. Requirements Previous experience in sales, account management, customer service or a commercially focused office-based role. Confident communicating with customers over the phone and via email. Strong relationship-building and communication skills. Excellent organisational skills with the ability to manage multiple priorities. High level of accuracy and attention to detail. Good IT skills, including Microsoft Office. Experience with purchasing, supplier coordination or order processing would be advantageous. Self-motivated, proactive and able to work independently as well as part of a team. Interested? If you have a strong sales background, enjoy building customer relationships and are looking for a varied Operations Coordinator role in the Willand area of Devon, apply today with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
We're looking for a proactive and organised Logistics & Office Services Assistant to join a busy corporate office environment. This role is central to the smooth day-to-day running of the workplace, ensuring mail, deliveries, office supplies and courier services are managed efficiently while providing excellent customer service to employees across the business. This is a hands-on role suited to someone who enjoys being active, thrives in a fast-paced environment and takes pride in delivering a high standard of operational support. Key Responsibilities Receive, log and distribute incoming mail, parcels and deliveries across the office. Prepare, process and dispatch outgoing mail and courier shipments using company systems and franking equipment. Coordinate courier collections and passenger vehicle bookings, ensuring cost-effective solutions are used. Deliver packages and confidential documents promptly throughout the building. Support the distribution of company publications and printed materials. Maintain stock levels of office stationery, tea points and logistics supplies, raising replenishment requests when required. Ensure the mailroom and logistics areas remain secure, organised and compliant with Health & Safety standards. Carry out regular housekeeping and maintain a clean, safe working environment. Build positive relationships with internal employees and external courier providers. Assist with general office logistics and provide ad hoc operational support as required. Skills & Experience Previous experience within a mailroom, office services, facilities, logistics or workplace support environment. Excellent organisational skills with strong attention to detail. Strong customer service and communication skills. Comfortable using Microsoft Office and package tracking/logistics systems. Ability to prioritise multiple tasks within a busy office. Reliable, proactive and able to work independently. Comfortable with manual handling and moving parcels where required. 2 month contract - ASAP Start Location London - onsite Rate - £15p/h
Aug 12, 2026
Contractor
We're looking for a proactive and organised Logistics & Office Services Assistant to join a busy corporate office environment. This role is central to the smooth day-to-day running of the workplace, ensuring mail, deliveries, office supplies and courier services are managed efficiently while providing excellent customer service to employees across the business. This is a hands-on role suited to someone who enjoys being active, thrives in a fast-paced environment and takes pride in delivering a high standard of operational support. Key Responsibilities Receive, log and distribute incoming mail, parcels and deliveries across the office. Prepare, process and dispatch outgoing mail and courier shipments using company systems and franking equipment. Coordinate courier collections and passenger vehicle bookings, ensuring cost-effective solutions are used. Deliver packages and confidential documents promptly throughout the building. Support the distribution of company publications and printed materials. Maintain stock levels of office stationery, tea points and logistics supplies, raising replenishment requests when required. Ensure the mailroom and logistics areas remain secure, organised and compliant with Health & Safety standards. Carry out regular housekeeping and maintain a clean, safe working environment. Build positive relationships with internal employees and external courier providers. Assist with general office logistics and provide ad hoc operational support as required. Skills & Experience Previous experience within a mailroom, office services, facilities, logistics or workplace support environment. Excellent organisational skills with strong attention to detail. Strong customer service and communication skills. Comfortable using Microsoft Office and package tracking/logistics systems. Ability to prioritise multiple tasks within a busy office. Reliable, proactive and able to work independently. Comfortable with manual handling and moving parcels where required. 2 month contract - ASAP Start Location London - onsite Rate - £15p/h
The Events and Catering Co-ordinator will facilitate the coordination of the company's calendar of events and will assist with delivery and record keeping of catering and event services (external and internal) alongside the Events and Catering Teams. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, youwill ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Working hours are 20 hours per week, ideally worked over 5 days, Monday - Friday, including very occasional evening and weekend work, for which time overtime is paid. Flexibility towards the desired hours can be discussed at interview. Holiday - Pro-rata of 38 days per annum (including Bank Holidays and closure days). Some holiday must be taken during closure periods in August-September and December. Key responsibilities may include: Provide administrative support for the Kitchen and Front of House and Events teams; producing and printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required Assist in administration required for internal and external events Carry out show rounds of the facilities and have detailed information to hand to answer questions Handle enquiries and room bookings Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality Liaise with relevant departments over bookings, timings, diet plans, IT, AV and all other details of events Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback Assist in producing and maintaining of sources of information on the website/intranet and in publications Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This will consist of inputting data and ensuring it is all up to date Customer focused approach to all events and conferences, including initial response to any queries Other Responsibilities: Provide day-to-day administrative and operational support across catering systems and databases, including maintaining records, processing updates, producing reports, supporting till and booking system operations, and assisting with general system coordination and issue resolution. Comply with the college's policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Assisting the Food and Beverage Manager and Head Chef with coordinating payroll documentation for all catering departments, including casual and agency workers into HR system and other admin tasks Occasionally working across departments for supporting other teams within reason Carry out other tasks as reasonably requested by the Head of Catering and Events Manager, which could include projects and event planning for other departments. Person Specification Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Good experience with Excel and spreadsheets Desirable Experience of Perfect Table Plan, Mercury, Zoom, and other event platforms A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Social Media Experience using AI platforms Experience with minute taking INDL
Aug 12, 2026
Full time
The Events and Catering Co-ordinator will facilitate the coordination of the company's calendar of events and will assist with delivery and record keeping of catering and event services (external and internal) alongside the Events and Catering Teams. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, youwill ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Working hours are 20 hours per week, ideally worked over 5 days, Monday - Friday, including very occasional evening and weekend work, for which time overtime is paid. Flexibility towards the desired hours can be discussed at interview. Holiday - Pro-rata of 38 days per annum (including Bank Holidays and closure days). Some holiday must be taken during closure periods in August-September and December. Key responsibilities may include: Provide administrative support for the Kitchen and Front of House and Events teams; producing and printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required Assist in administration required for internal and external events Carry out show rounds of the facilities and have detailed information to hand to answer questions Handle enquiries and room bookings Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality Liaise with relevant departments over bookings, timings, diet plans, IT, AV and all other details of events Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback Assist in producing and maintaining of sources of information on the website/intranet and in publications Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This will consist of inputting data and ensuring it is all up to date Customer focused approach to all events and conferences, including initial response to any queries Other Responsibilities: Provide day-to-day administrative and operational support across catering systems and databases, including maintaining records, processing updates, producing reports, supporting till and booking system operations, and assisting with general system coordination and issue resolution. Comply with the college's policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Assisting the Food and Beverage Manager and Head Chef with coordinating payroll documentation for all catering departments, including casual and agency workers into HR system and other admin tasks Occasionally working across departments for supporting other teams within reason Carry out other tasks as reasonably requested by the Head of Catering and Events Manager, which could include projects and event planning for other departments. Person Specification Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Good experience with Excel and spreadsheets Desirable Experience of Perfect Table Plan, Mercury, Zoom, and other event platforms A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Social Media Experience using AI platforms Experience with minute taking INDL
Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent 30,000 - 35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments.
Aug 12, 2026
Full time
Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent 30,000 - 35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments.
Golden Fox Recruitment Ltd
Northampton, Northamptonshire
Location: Northampton Salary: Up to 35,000 DOE + 33 Days Holiday Are you an experienced Service Planner or Scheduler looking to join a growing business where your organisation skills will make a real impact? We're recruiting on behalf of a well-established and expanding Water Hygiene and Legionella Compliance company that continues to grow through new contract wins and an excellent reputation within the industry. Due to continued growth, they're looking to recruit a Service Planner (Scheduler) to join their busy operations team. This is a newly created role, making it a fantastic opportunity to become part of an ambitious and growing business. You'll play a key role in ensuring engineers are scheduled efficiently, compliance visits are completed on time and customers continue to receive an exceptional level of service. The company is committed to investing in its employees and offers ongoing support, a collaborative working environment and genuine opportunities for career progression. As the business continues to expand, you'll have the chance to develop alongside it and become an integral part of the operations team. Key Responsibilities Planning and scheduling Planned Preventative Maintenance (PPM) and reactive works Managing the company's online scheduling system and works tracker Coordinating engineers' diaries to maximise productivity and efficiency Ensuring compliance visits are completed within agreed timescales Liaising daily with Service Engineers and customers Managing holidays, sickness and resource allocation Updating internal systems and maintaining accurate records Providing general scheduling and administrative support Working closely with the Operations team to ensure the smooth delivery of contracts About You To be successful in this role, you'll ideally have: Previous experience as a Service Planner, Scheduler, Resource Planner or Service Coordinator Excellent organisational and time management skills Strong IT skills and confidence using scheduling or planning software The ability to prioritise a busy workload in a fast-paced environment Excellent communication and customer service skills A proactive approach and the ability to work both independently and as part of a team Previous experience within Water Hygiene, Facilities Management, Building Services or another engineering environment would be advantageous but is not essential. What's on Offer Competitive salary of up to 35,000 DOE 25 days annual leave plus 8 Bank Holidays Company pension Ongoing training and development Genuine opportunities for career progression Supportive management team and positive working environment The opportunity to join a growing business with long-term career prospects If you're looking for a role where you can make a real difference, develop your career and join a business that genuinely values its employees, we'd love to hear from you. To apply, or for a confidential discussion about this opportunity, please contact Eva Holloway at Golden Fox Recruitment, or click "Apply" today.
Aug 12, 2026
Full time
Location: Northampton Salary: Up to 35,000 DOE + 33 Days Holiday Are you an experienced Service Planner or Scheduler looking to join a growing business where your organisation skills will make a real impact? We're recruiting on behalf of a well-established and expanding Water Hygiene and Legionella Compliance company that continues to grow through new contract wins and an excellent reputation within the industry. Due to continued growth, they're looking to recruit a Service Planner (Scheduler) to join their busy operations team. This is a newly created role, making it a fantastic opportunity to become part of an ambitious and growing business. You'll play a key role in ensuring engineers are scheduled efficiently, compliance visits are completed on time and customers continue to receive an exceptional level of service. The company is committed to investing in its employees and offers ongoing support, a collaborative working environment and genuine opportunities for career progression. As the business continues to expand, you'll have the chance to develop alongside it and become an integral part of the operations team. Key Responsibilities Planning and scheduling Planned Preventative Maintenance (PPM) and reactive works Managing the company's online scheduling system and works tracker Coordinating engineers' diaries to maximise productivity and efficiency Ensuring compliance visits are completed within agreed timescales Liaising daily with Service Engineers and customers Managing holidays, sickness and resource allocation Updating internal systems and maintaining accurate records Providing general scheduling and administrative support Working closely with the Operations team to ensure the smooth delivery of contracts About You To be successful in this role, you'll ideally have: Previous experience as a Service Planner, Scheduler, Resource Planner or Service Coordinator Excellent organisational and time management skills Strong IT skills and confidence using scheduling or planning software The ability to prioritise a busy workload in a fast-paced environment Excellent communication and customer service skills A proactive approach and the ability to work both independently and as part of a team Previous experience within Water Hygiene, Facilities Management, Building Services or another engineering environment would be advantageous but is not essential. What's on Offer Competitive salary of up to 35,000 DOE 25 days annual leave plus 8 Bank Holidays Company pension Ongoing training and development Genuine opportunities for career progression Supportive management team and positive working environment The opportunity to join a growing business with long-term career prospects If you're looking for a role where you can make a real difference, develop your career and join a business that genuinely values its employees, we'd love to hear from you. To apply, or for a confidential discussion about this opportunity, please contact Eva Holloway at Golden Fox Recruitment, or click "Apply" today.
Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
Aug 12, 2026
Full time
Service Supervisor Theale, Reading Upto 50k (DOE) plus company vehicle On-Site Parking + Full Training + Career Development Full-Time Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business. This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works. You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities. If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you. Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities. Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works. Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution. Produce quotations for additional works and small projects following engineer site visits. Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget. Oversee contract renewals and maintain strong customer relationships. Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant. Lead and support the Service Desk, ensuring accurate job logging, tracking and completion. Manage, coach and develop field service engineers, carrying out performance reviews and audits. Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money. Act as the main point of escalation for customer issues, resolving complaints professionally and effectively. Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance. Track and report on service KPIs, identifying opportunities for continuous improvement. Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements. What We're Looking For Essential background within the HVAC and/or Refrigeration industry. Previous experience in a Service Supervisor, Service Manager or Engineering Management role. Proven experience managing field-based service engineers. Strong planning, scheduling and organisational skills. Commercial awareness with the ability to manage budgets and costs. Excellent communication and leadership skills. A proactive approach with a passion for delivering exceptional customer service. Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery. You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
Are you highly organised, a strong communicator, detail oriented and passionate about maintaining high standards? Come and join our growing team! We deliver mechanical and technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Answering incoming calls promptly, in a professional and friendly manner, providing outstanding customer service at all times. Gathering detailed information during each call and aim to resolve queries at the first point of contact whenever possible. Preparing quotations in line with customer requirements. Accurately log job data into our system. Maintaining accurate F-Gas records and ensure compliance with current legislation. Working to set SLA s and response times and achieving KPI s. Assist with ordering materials and liaising with suppliers where required. Monitoring job progress and ensuring deadlines are met. Awareness of customer contractual requirements. Uploading data to customer portals and maintaining our CRM system. Issue clear and comprehensive jobs sheets. Tracking works and updating internal systems and clients. Using Microsoft Word and Excel for general admin and reporting tasks. Play a key part in supporting our integrated management system (ISO9001, ISO 45001 & ISO 14001). Skills, Experience & Qualifications Experience in the HVAC industry Knowledge of planned preventative maintenance (PPM) and reactive service operations Understanding of F-Gas regulations and associated record keeping Strong organisational and administrative skills A keen eye for detail Excellent communication skills, both written and verbal A proactive and self-motivated approach to problem solving A customer focused mindset and a commitment to delivering service excellence Ability to prioritise in a fast-paced environment Must be familiar with Microsoft Outlook, Word and Excel Why work with us? Join a supportive and close-knit team in a growing business Work with a wide variety of clients Contribute to a company that cares about quality and customer service Opportunities for training, personal growth and development Health Cash Plan Scheme after qualifying period Company Pension Scheme 20 days annual leave plus bank holidays, increasing each year to 25 days Additional annual leave offered, with your birthday off Company events throughout the year If you want to join our team please send your CV and a short covering letter.
Aug 12, 2026
Full time
Are you highly organised, a strong communicator, detail oriented and passionate about maintaining high standards? Come and join our growing team! We deliver mechanical and technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued. Role & Responsibilities The role is primarily, but not limited to, the following activities: Answering incoming calls promptly, in a professional and friendly manner, providing outstanding customer service at all times. Gathering detailed information during each call and aim to resolve queries at the first point of contact whenever possible. Preparing quotations in line with customer requirements. Accurately log job data into our system. Maintaining accurate F-Gas records and ensure compliance with current legislation. Working to set SLA s and response times and achieving KPI s. Assist with ordering materials and liaising with suppliers where required. Monitoring job progress and ensuring deadlines are met. Awareness of customer contractual requirements. Uploading data to customer portals and maintaining our CRM system. Issue clear and comprehensive jobs sheets. Tracking works and updating internal systems and clients. Using Microsoft Word and Excel for general admin and reporting tasks. Play a key part in supporting our integrated management system (ISO9001, ISO 45001 & ISO 14001). Skills, Experience & Qualifications Experience in the HVAC industry Knowledge of planned preventative maintenance (PPM) and reactive service operations Understanding of F-Gas regulations and associated record keeping Strong organisational and administrative skills A keen eye for detail Excellent communication skills, both written and verbal A proactive and self-motivated approach to problem solving A customer focused mindset and a commitment to delivering service excellence Ability to prioritise in a fast-paced environment Must be familiar with Microsoft Outlook, Word and Excel Why work with us? Join a supportive and close-knit team in a growing business Work with a wide variety of clients Contribute to a company that cares about quality and customer service Opportunities for training, personal growth and development Health Cash Plan Scheme after qualifying period Company Pension Scheme 20 days annual leave plus bank holidays, increasing each year to 25 days Additional annual leave offered, with your birthday off Company events throughout the year If you want to join our team please send your CV and a short covering letter.
Customer Care Coordinator National Housebuilder Location: Suffolk Hours: Monday to Friday Full-Time Join One of the UK s Leading Housebuilders An exciting opportunity has arisen for an experienced Coordinator to join a well-established national housebuilder with an excellent reputation for quality developments, career progression, and long-term stability. This is the perfect role for someone with previous housebuilding or construction industry experience who thrives in a fast-paced environment and enjoys being at the centre of major residential developments. You ll become a key part of a professional and supportive team, helping deliver high-quality homes across Suffolk. Why Join Us? Competitive salary of Monday to Friday working hours no weekends Ongoing freelance opportunity with a recognised national developer Friendly, supportive working environment Excellent opportunities for progression and development Modern office environment within a growing regional team Be part of delivering high-quality new homes across the region The Role As Coordinator, you will play a vital role in supporting the smooth running of residential developments from pre-construction through to completion. You ll work closely with site teams, subcontractors, suppliers, and internal departments to ensure projects remain organised, compliant, and on schedule. This is a busy and varied role where no two days are the same. Key Responsibilities Coordinating schedules, documentation, and site communications Liaising with subcontractors, suppliers, and site management teams Supporting the delivery of residential housing developments Managing reports, systems, and project administration Ensuring all information is accurate and up to date Assisting with customer and contractor queries Maintaining strong communication across multiple departments What We re Looking For Previous experience within the housebuilding or construction industry is essential Strong organisational and communication skills Ability to manage multiple tasks in a fast-paced environment Confident using Microsoft Office and internal systems Professional, proactive, and team-focused attitude Excellent attention to detail Apply Now If you re looking to join a respected national housebuilder where your experience is valued and your career can grow, we d love to hear from you. This is a fantastic opportunity to secure a Monday-to-Friday role with a market-leading company offering stability, support, and genuine progression opportunities in Suffolk.
Aug 12, 2026
Contractor
Customer Care Coordinator National Housebuilder Location: Suffolk Hours: Monday to Friday Full-Time Join One of the UK s Leading Housebuilders An exciting opportunity has arisen for an experienced Coordinator to join a well-established national housebuilder with an excellent reputation for quality developments, career progression, and long-term stability. This is the perfect role for someone with previous housebuilding or construction industry experience who thrives in a fast-paced environment and enjoys being at the centre of major residential developments. You ll become a key part of a professional and supportive team, helping deliver high-quality homes across Suffolk. Why Join Us? Competitive salary of Monday to Friday working hours no weekends Ongoing freelance opportunity with a recognised national developer Friendly, supportive working environment Excellent opportunities for progression and development Modern office environment within a growing regional team Be part of delivering high-quality new homes across the region The Role As Coordinator, you will play a vital role in supporting the smooth running of residential developments from pre-construction through to completion. You ll work closely with site teams, subcontractors, suppliers, and internal departments to ensure projects remain organised, compliant, and on schedule. This is a busy and varied role where no two days are the same. Key Responsibilities Coordinating schedules, documentation, and site communications Liaising with subcontractors, suppliers, and site management teams Supporting the delivery of residential housing developments Managing reports, systems, and project administration Ensuring all information is accurate and up to date Assisting with customer and contractor queries Maintaining strong communication across multiple departments What We re Looking For Previous experience within the housebuilding or construction industry is essential Strong organisational and communication skills Ability to manage multiple tasks in a fast-paced environment Confident using Microsoft Office and internal systems Professional, proactive, and team-focused attitude Excellent attention to detail Apply Now If you re looking to join a respected national housebuilder where your experience is valued and your career can grow, we d love to hear from you. This is a fantastic opportunity to secure a Monday-to-Friday role with a market-leading company offering stability, support, and genuine progression opportunities in Suffolk.
