Customer Account Administrator

Customer Account Administrator

Leyland - Fully Office Based

£27,500

Monday to Friday, 8.00am - 4.30pm

Are you an experienced administrator with a background in manufacturing?

Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct?

Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market?

We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland.

The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry.

This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery.

Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team.

The Role

Reporting to the Office Manager, you will act as an important link between customers, the office and the factory.

You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues.

During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential.

Your responsibilities will include:

• Answering incoming telephone calls and responding to customer emails
• Processing and updating customer orders accurately
• Checking product specifications, quantities, prices and delivery details
• Preparing quotations, order confirmations, invoices and delivery paperwork
• Liaising with the factory, production and studio teams
• Monitoring orders as they move through the production process
• Keeping customers updated on progress and expected delivery dates
• Managing order amendments and changes to customer requirements
• Responding to customer complaints professionally and helping to resolve issues
• Communicating production delays or potential problems clearly
• Highlighting urgent orders and priorities to the appropriate colleagues
• Maintaining accurate customer, order and workflow records
• Using the company's Clarity workflow management system
• Supporting the wider office team with administration when required
• Helping with tasks in other areas of the business during particularly busy periods

Full training will be provided on the Clarity system.

About You

You will have previous administrative experience gained within a manufacturing business.

You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment.

Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required.

You will need:

• Previous administration experience within a manufacturing company
• Experience processing and coordinating customer orders
• Confidence liaising with customers and internal production teams
• Strong attention to detail
• The ability to manage several orders and changing priorities at once
• A professional and helpful telephone manner
• Good written communication skills
• A positive and proactive approach
• The confidence to follow up with customers and colleagues
• The ability to remain calm when orders change or problems arise
• Good general Microsoft Office skills
• A flexible attitude and willingness to help across the business
• The maturity and judgement to take ownership of day-to-day situations

This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production.

You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued.

The company is looking for the right person and would like them to start as soon as possible.